Crown Hardware

these folks are the greatest. The second generation is running the shop now, and they are an asset to the neighborhood. I needed some emergency work done on a lock and was not very hopeful they could accommodate me on short notice, but they did ! The locksmith arrived with in 90 minutes, and installed the necessary parts, the price was fair and I was a happy camper. The neighborhood needs to support businesses like this, because when they are gone it is too late… and you will get yet another coffee shop in their place !.

We didn’t have a key to a door in an apt building and had them go out to change the lock which was fine. I was not able to meet them on time so they picked the front door lock to the building (which I didn’t know they were going to do). The front door to the building was fine until they picked the lock! After that the front door would not lock. We told them and they went out to try and fix it, didn’t get fixed, got worse! They said it was an alignment problem and it wasn’t their fault! We got a $ 300 bill! We’re being charged for something they caused and couldn’t fixed. I had to call someone else to fix the problem because Crown said they couldn’t fix it! There was nothing wrong with the front door until they picked the lock! We shouldn’t have been charged for them trying to fix the front door!

This is a great neighborhood tool/​hardware store. You really don’t find many of these nowadays thanks to the big box stores that sells lots of imported junk. From the outside, it looks like a tiny store, but go inside and you’ll find it is super huge… kind of like a TARDIS?
I found lots of wonderful items that look like NOS (new old stock) and made in the USA. If you ever need some little hardware part, come here first, support a local small business and you won’t be disappointed. The people who work here are super friendly and knowledgeable! When I asked for a «hasp», they knew exactly what I meant! Good luck finding someone at the big box store who would know what means.

Nicely run hardware store. Convenient and helpful staff. Been going here for years, have never had a key made that did not work. Much better experience than other stores!

I needed to have a key made for my roof racks and was quoted at various other places for upwards of $ 60 and that was with only the possibility of them being able to do it.
This hardware store is around the corner from me and I went in to see what they had to say. They said it would only be $ 18.50 and they would be happy to do that for me.
Patrick in particular went far and above what he had to, in order to give us the best possible customer service. He ended up having to special order my certain kind of key, made sure to let me know when the delivery came in and made a few different possibilities for the key. When it came time to try it out, he even came out of the store and helped take off the roof racks himself!
Absolutely amazing customer service from Patrick! My boyfriend and I will be sure to continue coming back for anything we may need, and to recommend Crown Hardware to others in the area!

This place really is as good as it gets! I had to replace an old lock on a gate — wasn’t sure I’d find one anywhere. This place not only rustled through their supplies and found one, but jigged it up so it would fit more easily and gave instructions to not-​so-​handy me as to how to install it. And, it works perfectly!
The customer service is superb — the parking was easy (right out front) and the price was less than I thought — especially since with their instructions, I didn’t have to hire the handyman!
This is why I like to shop the independents. The best customer service I’ve had in years!!! And, they knew what they were talking about. It wasn’t just about selling me products.
I’ll be back!

Nice neighborhood store in the Outer Richmond. It’s been around for years and you can get everything you need for a small project. Prices are a little higher than those corporate places in Daly City (ahem) but you’ll get to support a small business which is what I like about this little part of the Balboa strip.
The workers are a hit or miss. They either know everything they are doing, know where all the tools are located, how to use them, tips, and what you’ll need for your project OR they’re just around to take up space and call for the guy you need.

Locked out of my apartment entirely they said 88 for the apartment and 20 for the unit but told me to try to get through the apartment, I got through and then she offered an awesome deal of 68 for just my unit, they arrived in no more than 30 min and done in 5, great customer service good attitude, much appreciated

Crown Hardware may not be the cheapest option, but it’s convenient location in the Outer Richmond. Located within a block of the Balboa theater, this place is an uphill walk from the beach, coffee joints, and restaurants. The staff is extremely helpful and even gave me the heads up about the salt & pepper chicken at Purple Kow-​I know.
Seriously, check this place out. They will help you with whatever weekend SF home project you are attempting to start.

Great customer service! I’m new to the neighborhood and needed something keys duplicated. Walked in and had my keys done in less than 5 minutes! The second time I was here I was looking for a small compost trash can with a filter top. The store employee told me that they didn’t carry those and recommended a competitor who might have them! Like I said, great customer service! Will always check here first before going to the «big» stores.

This is going to be a short review. We needed a spare key fast and this place was around the corner from where we were staying. The staff was nice and the price was cheap.
It’s not even worth saying that parking is a premium because that’s pretty much the entire city. There were spaces two blocks over but I just circled a couple times while my husband ran in to get the key made.

Amazing customer service!
Came in to grab a ¼″ eye bolt for my camera but they only had 3″ or longer. They didn’t hesitate to cut it down to size and even sanded down the rough edges for me!

Went in to get a copy of a motorcycle key made and the guy who helped me was very helpful in explaining it was not wise to use cheap China made keys as spares for ignitions, but made the key anyways. Went outside with me and made sure that the copy worked before sending me on my way. Great service.

Its really nice to have a local Hardware Store in the Outer Richmond, and though the shop is not very large but what it lacks in size it makes up in using every inch of wall space to display an extensive amount of merchandise. For me this trip was to obtain some gear for the Bathroom, and even if the price paid might have been slightly higher then I would have expected at a Home Depot it also meant I did not have to drive to Daily City and back saving me both time and gas.
I found the staff to be helpful, polite, and prompt.
This is not where you should come for custom paints, but they do have top notch Lock Smith if needed.
For me its easy to suggest Crown Hardware for basic Hardware that you need in a pinch, or if you need a local Lock Smith.

Went in to check on a part and pricing. Wasn’t sure I was gonna use it but wanted to have it on hand when I started the job just in case. The clerk told me if I didn’t use it I could return it. So I paid too much and bought it. I ended up not using it and went back to return it. The same clerk was there and said he had to check on something. He came back with who I think was the owner or manager and was told no returns on tools.
It was clear it had not been used and I had the receipt. If I had known that was a policy I would have went some where else and paid less for it and been able to return it. Either way they got the sale. Will be going to the Standard Plumbing Ace Hardware on Geary from now on.

I had no idea this place existed and have always made the trek down to Ace Hardware. While entertaining my visiting parents, my dad decided there were a few things in my apartment that could use some fixing. I know what you’re thinking… Isn’t that that the landlords job? Yeah right…
Anyway, my dad and I walked down to Crown and stalked up on plumbing supplies. The guy who helped us was really helpful and quite knowledgeable about subject of plumbing… even my dad was impressed!

My mom lost her keys to her new condo. The guys here were so nice and sent someone over that afternoon. We ended up finding the keys later and the guys were just as nice when we cancelled the special order for the lock cylinder. This place is exactly why neighborhood, locally owned businesses are amazing — knowledgeable staff, excellent customer service, friendly, and responsive. Crown is also excellent for all the odd window and door hardware to fit old SF buildings. We love them!

Love this hardware store. Not only are the guys knowledable /​helpful all the time!

I had gone here recently with my roommate to get a new house key made for me… He said he was willing to pay for me to a get a decorated and tacky key so I was there with the staff who were helpful enough in helping find one that may or may not be the cut for the key. While I was debating between the leopard print or the Oakland A’s one; the guy helping me mentioned he could not do the cut for the A’s one– so I went with the other. Not even 2 minutes later, I had a new key.
And was informed, yes that he could have cut the A’s key– he just didn’t want to ’cause he was a Giants fan.
Any place that can leave me laughing is pretty high up in my book.

We had a flea problem. And it was a big problem. The kind of problem where you wake up in the middle of the night and you’re getting eaten alive. And who else helped us but the wonderful people at Crown Hardware – NOT Ace Hardware, mind you, who are rather apathetic and always seem irked that you walked into their store (at least the one on Geary). Anyway, the folks at Crown directed us to get a fogger and gave advice on how to properly use it in a tiny house such as ours. They’re definitely gaining a loyal clientele of two just from this great advice and many other helpful times when they’ve made keys.
Support a local shop that really welcomes and appreciates your business and $$$!