Standard Plumbing Ace Hardware

Love this store. They always help me find what I need and I appreciate it. When they can’t help, they’ll call the Clement store or offer ideas on how to solve my problem. Since we moved to the neighborhood I think I am there every weekend.

Bought a set of jumper cables that I did not need (our rental truck company sent out a truck to jump us off for free) — even though the cables were sealed and unused, the store did not take the return, hence the one star.

Had the bolt I needed, but the workers wouldn’t help me find what I needed, just pointed me to the bolts. And the finding and purchasing of single bolts is not very intuitive as you have to write down what you grabbed on a sheet of paper.

Most unpleasant staff I have ever encountered in a hardware store. I went about 10 times because it is so close to my house but now I make a special trip outside of the neighborhood to avoid them

Really great «local hardware store.» Everyone there is friendly and knowledgeable, and they are always willing to help and be inventive with solutions to whatever problems you have — do they have everything? No, of course not — they’re small… but what inventory they do have, the staff understands quiet well.
Bonus points for keeping their shop clean and well organized.

These guys always have what I’m looking for, and are always right at the entrance waiting to ask if they can help me find something.
Love these guys, thank you so much for being part of our neighborhood!

I love this place and am in here about twice a month. The gentlemen who work at this place are fantastic — helpful, knowledgeable and friendly. They’re even nice to my dog. And when my husband and I bought a really long ladder and said we were going to walk home with it about 12 blocks, one fellow even spent time figuring out the flattest route for us, so it wouldn’t be so hard to get there. Talk about service! I’m happy to support this neighborhood business.

The guy at the front cash register of the store continues to be utter moron. But hey he’s worked there a long time!

Good little hardware shop. Glad to have a place like this around! Bought some heavy organizational goods the other day. Staff was very helpful and even helped load everything into my car. Will definitely be going back here in the future for all my home and hardware needs.

Awesome little old times hardware store!
I went in to get all kinds of odds and ends to help set up older sis’s new apt. They had everything I needed but we’re a bit pricey.
There’s a downstairs too so don’t miss that! Very eclectic selection of none hardware related items that would make good gifts for a variety of occasions! Or joyed my trip here and if I was back in the neighborhood and needed something, I’d go back for sure!

Standard Plumbing Ace Hardware is a solidly A-​OK place to grab a plethora of plumbing, electric, appliance tools and accessories. I’ve been coming here for years for my last minute «fix it» items. Most of the staff are friendly and helpful, even when they are dealing with a barrage of customers who have endless questions and sometimes ridiculous requests.
The only negative experience I’ve had at this Standard Plumbing location was yesterday, when I came in to have two keys made–
receipt: (12÷15÷14 12:54 pm J******* 563 SALE).
Got back to my house and NEITHER one of the keys the clerk made for me worked!!!
Maybe it was an off day for this clerk (who also said that he couldn’t make the 3^rd key I wanted, even though we had a set made here last month) because all of the other guys who’ve made keys for me here were fine. For $ 3.58 it’s not a big deal and not worth my time to drive all the way back to rectify this. I’ll still shop here in a pinch but for keys and locks I’ll probably now shop at Crown Hardware on Balboa Street (
) when I’m in town.

I went there a few days ago. What an unbelievably rude and unhelpful place it is. Entire «sales force» demonstrated bad attitude, contemptuous and irritable, except a younger guy. Those jack-​asses seemed to be tipsy, visibly hated each other, and absolutely couldn’t stand those couple customers who happened to be at that store. If you have any alternative, at all, stay away from this place.

The clerk here was so rude! I wanted a dish rack and asked if the dish rack I was looking at came with the bottom part, which is the gutter. He said, «if the dish rack came with that, it would be together» I said, but the picture on the dish rack shows them together, he said well do cars come with tires? No. I just said «thank you» but really wanted to just say «fuck off and go to hell you fucking fuck.» and «yes, when you buy a car, it comes with tires» fuck it.

I go here on a semi regular basis. Prices are high and the staff is usually quite rude. I only use this store because it is so close. When I went in today, I bought some paint that was wrong, it was the primer as opposed to the regular paint. I had it out of the store for about 10 minutes before I returned it with the receipt. The bald guy felt it necessary to give me a hard time about it, saying «paint is normally non-​returnable, it is a toxic product and that you should only buy paint what you are sure is what you want» I explained that I had it about 10 minutes and was unopened, he allowed me to exchange it not without letting me feel like it was a crime. The other woman with glasses who works the cash register is also not very friendly. I was thinking why do I put up with these guys? I know if I went to Home Depot or something they would have taken it without hassle.

If you can go anywhere else, I recommend it. A seemingly stoned clerk sold me the wrong washer for the parts I brought in. Fine, I’ll exchange it. No big deal. When I came back 30 minutes later to get the right part, another person (the manager?) argued with me for 10 minutes that their part was right, it was my pipes were wrong. Eventually he sold me the correct thing after trying to upsell me on other parts. Maybe it’s because I’m female in a plumbing store, or maybe they just do that to everyone, but I’ll try to steer clear from now on.
Update: Johnny — Thanks for your response. I had the j trap with me and it was a square peg in a round hole situation. There was no reason he should be insulting, belittling or treat me differently than any of the other customers, but he did. I live in the neighborhood and I was a frequent customer. I’d like to say this is the only time I’ve been talked down to at this location, but it was just the final straw.

RUDE! RUDE! RUDE! i spent over a $ 100.00 dollars and still RUDE!!!
Go to Brownie’S on Polk!

Crappy service, bad attitudes and high prices.
You’ll be better off giving your hard earned money to a homeless person and borrowing what you need from a neighbor.

This store is on the opposite side of the block from my house. I don’t mind paying the few extra bucks for the simplicity of walking around the corner. Everyone here has always bent over backwards to assist me whether it be on one of my many painting projects, building fences, walls or whatever task I opt to undertake. When on a roll, I often run in and out five times a day over the course of weekend. Everyone is always kind to me and I do realize there are such things as stupid questions. After 11 years, I do think they are used to me by now as most know me by name. This store and the one on Clement are both owned by same family and if they don’t have what you need here they will call inner Richmond and check other store for you.
Great Place to Shop !

I worked at a different Ace Hardware for two years. Their inventory is about the same as my old store so I don’t need any help locating a product or item I’m interested in. What I do need help with is coming up with solutions to problems that I have when I’m working on projects. On every other occasion, the people who work at this location delivered. They were helpful and patient and seemed interested in helping me sort things out.
But today some bespectacled, balding douche gave me the most rude, unhelpful advice I can recall of any shopping experience. I spent too long trying to describe the problem I was having with some mini-​blinds that I purchased from them. He offered no in-​store solution. He was impatient with me the whole way through, which was surprising since HE asked ME if I needed help. I think he assumed he knew exactly what my problem was because he was fucking incapable of letting me finish a sentence. Drill right through the desk lamp to mount it to the wall? Excellent idea, Capt. Douche! Maybe if you took a breather between your heaves of arrogance you would’ve learned that I’d like to avoid drilling through it because it’s an heirloom from my grandfather. Go fuck yourself.
+2 stars for all of the other lovely people who work at this location. –3 for your jerk of a co-​worker.

This is close to my house, so I often come here if I need a quick tool for a project I’m doing at home. The store is a little cramped since the aisles are so narrow, but they do fit a lot of stuff in a tiny space. There probably is a rhyme and reason for where everything is located, but I normally have to walk around the store for a bit before I find what I need. There is a downstairs area as well, so don’t forget about that. Customer service here is mostly a hit. Most of the time, it’s pretty easy to ask someone to help you, but sometimes they are busy helping another customer and you can feel ignored. But this is still a great neighborhood hardware store and I will continue to come by for my shopping needs.