Edible Arrangements

Not my first experience with Edible Arrangements, but my first time at this location, which is close to my home. I was greeted by Susan, who was super friendly and warm. She patiently navigated me through multiple orders, offered discounts that I had no idea existed, and saved me a ton of money. I would totally make my way to the West Portal location for more visits in the future!

Ordered online for Feb 13 pickup @7 pm.
Feb 13 6:30 pm comes along and I find out that this location actually closes at 5! I give them a call to no avail.
Drive my way there, find parking two blocks away and sprint my butt down the street to find the lights still on!
I enter the store to be greeted by three ladies who were waiting for me! Seems yours truly was the last pickup of the day.
To the EA crew, apologies that you needed to wait for me, but maybe block 7 pm as a pickup option if you close at 5 pm? Nevertheless thank you so much for a delicious box of chocolate covered strawberries!

I ordered an edible arrangement of one dozen chocolate dipped strawberries with a ballon that said «I love you». When the order got delivered it had the wrong ballon. It ruined the surprise as the order had a ballon that said happy birthday. Attention to detail is a pretty big deal on an occasion like Valentine’s Day. They offered to refund me the price of the ballon. I may decide to order again but not from this store. First impressions make all the difference to me.

Absolutely worst idea for Christmas present. A very close friend sent me arrangement from West Portal Edible Arrangement shop. Fruits were very raw, hard and tasteless. I guess it is expected at this time of the year. It was rainy, and I got a phone message to call the West Portal shop to arrange delivery. When I did, a very rude male informed me that the arrangement had already been delivered. When I got home the fruit arrangement basket was wet. The fruits arrangement was attractive but not edible – very raw, hard and tasteless.

I never do Unilocal reviews (and I can’t tell you how many times i’ve seen that same opening sentence, but I’m serious) unless it’s something I’m trying to warn people about.
In this case I need to make sure people understand the fantastic service I received from this particular Edible Arrangements location. I live in Orange County CA, and I was trying to get a gift to someone in the bay area at the last minute. My computer froze and I missed the deadline for the gift to be sent out that same day. I called other Edible Arrangements and no one could do anything for me.
However, I spoke with Marina at this location (312 West Portal Avenue) and she was more than willing to help me with this delivery which was knowingly past the deadlines.
The best part was Marina’s willingness to help. There was no attitude, a pleasant disposition and a genuine desire to help me out. She was very calm and actually calmed me down as well! LOL! Not only that, but there was follow-​up as well. thank you very much, Marina!!! Keep up the fantastic work.

I’ve been going to edible arrangements for the past 3 years now and I must say I’ve always received great customer service and Susan is always great. She tries her best to have all my arrangements delivered on time and I appropriate the effort. Thank you Susan for being amazing and working hard to run a tight ship of delivery drivers.

I am so upset I crying ! I in Los Angeles and ordered 3 days ago and was assured by Susan that my order to my one-​year-​old granddaughter would get there on time well today is a Friday almost 530 and my orders still not there I am so upset I’m so upset you have no idea I will never ever use them again I don’t recommend them they lied I feel bad because I just yelled at the guy it’s not his fault that all of this is been messed up their awful I’m sorry I use them I will never use them again! Susan sucks and she lied!!! omg! She fucked up and cancelled my order! Susan u suck! I will tell the world u r the worse person ever! She cancelled my 1 year olds order for Easter!!! I work for a very large company I will tell everyone!

I placed my order online requested a delivery window on 02÷14÷15, someone in authority called back and suggested a delivery before noon and thanked me for «working with them», 7 ½ hours had passed I called the store they didn’t even answer «hello edible arrangements» it was more like «hello» oh I thought you were a driver… I asked them about my delivery they said it was still in the store, not a good response for Valentine’s Day a t 7 P.M. in the evening. Needless to say I cancelled my order requested a refund/​credit and they were vague on the specifics on how that would occur, I had to ask numerous questions with regard to that procedure. Then I gt a call 15 – 20 mins later acknowledging my delivery was late and how can we make it up to you? Really on Valentine’s Day tell that to the person the delivery was intended for… not good customer experience what so ever

Valentines day order, just my luck.
We are in San Francisco, land of the start-​ups and casual Fridays. If it has been disclosed that it is a business, these should get first priority. Why? Because no one stays past 3 PM on a Friday. (Or more so, no one SHOULD stay past 3PM on a Friday.)
Needless to say, my plan to completely embarrass my boyfriend with tasty treats was foiled because they did not have the bandwidth to deliver my arrangement in a timely manner.
So you mean to say, my fruit/​chocolate has been sitting in that truck for how long? I can’t even begin to explain how annoyed I am. I can’t even.

Was delivered on time, everything was well organized, my family received everything perfectly, such a wonderful company that makes smiles with not just a bouquet but an edible bouquet, just amazing!

Love them. always there to please customer, even customer made a mistake :) thank you for great service))) ordered many times already, and never ever had a problem

Susan, was great and she took care of me right away and provided me with excellent customer service! She made it a painless and on top of that took the extra mile to make sure it got the delivered the same day I put my order in :) thank you Susan! My wife and I really appreciate your help.

BUYER BEWARE
ZERO stars for the company. The one star goes to Ania who did her best to try and fix the problem afterward.
I put my order a week ahead of time for Feb 12 to surprise my girlfriend with an arrangement. I specifically put in my request that it NEEDS to be delivered anytime before 4 pm but the earlier the better (She gets off work at 4). I called 4 times through out the day to check on the status of my order was told it was on its way and it will be there by 2:30
3 o clock I call one more time to see if it had made it and I was told that it wont be there for at least another 2 hours!!!
So plans are ruined and I was offered a refund, or delivery on monday…(Why would I want this thing to be delivered the DAY AFTER VALENTINES DAY??) I take the refund… Then Ania the receptionist felt bad for me and did her best to see if she could AT LEAST have some chocolate covered roses rushed over

100% satisfied with the service i got from this location. i came by around 8am on a weekday and they whipped up something nice for me in the same amount of time it took for me to skim through they’re whole catalog.
fruit was fresh and i even got a balloon!

Customer Service at it’s best! I ordered an arrangement for delivery the next day, «Please deliver by 11am», EA rep explained that it would probably be closer to 11:30, no problem. But on the day my arrangement was delivered at 10:45.
Perfect alternative to the traditional Bday cake, yummy, fresh and a nice surprise for guests!
Thank you so much for your beautiful contribution to our Bday Luncheon.

I called ON Mother’s day and knew it was going to be a long shot in hopes of getting an arrangement. ANY arrangement for my Mom. sadly they didn’t have anything left. I find it odd that they didn’t have any extras made, especially on such a big «holiday». man they could have probably made so much more money with having some extra arrangements for a quick pick up. well anyways I ended up grabbing something a few days AFTER Mother’s day. Placed an order online. and yes, used a coupon code. Use one. it’ll save you an extra $ 5 or so! Makes a difference. I ordered a simple piece and I went in super early in the morning to pick it up and it was the only one in the fridge waiting to be picked up. I walked in and the girl was on the phone, she didn’t even look at me or acknowledge that I walked in. then another girl came out and greeted me a few moments later. signed the paper, got my arrangement and I was out of there fairly quick.
You can’t really go wrong with an Edible Arrangement. I did deduct one star because of the (poor) customer service I (did not) get when i first walked into the establishment.

I wanted to write an update and let the Unilocal Universe know that they are apologetic… the manager called me a few days after I wrote my first review. Although she was sincere I did not take her up on the offer to be delivered a new arrangement. Reason being «you don’t complain about your food until after the check is given.» Not to say something would intentionally be done to the fruit, just to be cautious…
One day I’ll get my perfect Edible Arrangement :(

CREATIVE CREATIONS!!!
(5 stars)
One way to my heart is through Edible Arrangements!!! Such a great gift for whatever occassion. Fresh fruit cut into flowers and stars, chocolate covered strawberries, etc. Am i making you hungry? It’s SO good and the presentation is flawless. You can pick the theme, size, basket, and the types of fruits. Expensive, it can be. The larger you go, the higher the price.
It’s tradition that my friends at work would get me a basket for my birthday. When I moved temporarily back to Seattle for a year, they sent me a HUGE arrangement to be delivered to my office the day of my birthday. I shared it with my other coworkers and still had plenty left-​overs. And another edible arrangement planned for my return back to the the company and on that following birthday. This has been one of the best gifts given to me from friends. The simplest things can be the best.
My birthday is coming up *HINT HINT* … HAHA

Poor service. Ordered a basket on Thursday for Friday delivery (anniversary). Did not arrive till 430! Who wants to eat fruits at 430 and can’t share it because folks left for the day. Called at 2:33pm they said it was enroute. I called at 3pm they said it was not on the truck and will be there by 5!
Not recommend!

I work in the Building Management Office at the 450 Sutter Building and twice a year we spoil our tenants with some gift or another (Girl Scout Cookies, Strawberries and Chocolate, Apple Cider and Hors D’oeuvres, etc…) and this summer we decided to use Edible Arrangements to give out these amazing flower shaped fruit arrangements.
We ordered nearly 200 different individual arrangements for our nearly 200 tenants and they definitely impressed (though some of our more skeptical tenants immediately suspected we would be raising their rent. We teasingly assured them that this was not the case).
The only reason I am restraining this to a 4-​Star Review is that it was rather obvious in dealing with Paula (or Paola) that Edible Arrangements (or maybe just Paula… or Paola) isn’t used to such a massive order and organizing it appeared to be a bit of a hassle for them (or her). In the end however, they (or she) got it all together and everything arrived without issue.
The feedback we’ve gotten back from our tenants has been amazing, and now I am left wondering if this was a horrible idea, because I’m not sure how we can top it next time.