Enterprise Rent-A-Car

As a weekly renter who lives in San Francisco, the staff at the Enterprise office on Turk Street can’t be beat. They have consistently privided cars in running condition. The pick up service is a real perk.
I highly recommend them.

Courteous, clean, fast, and helpful. Easy in, easy out. Quick no hassle return. Everything you would want in a rental.

I have been renting here for 2 years and I have never had a bad experience. If anything was ever an issue with a vehicle, the staff is always friendly and helpful to correct the scenario. Very professional. Always a winner!

I’m definitely surprised to read anything short of a 5 star review for this Enterprise location. Marcus and his team are nothing short of friendly, professional, and accommodating. I’ve received free upgrades if they don’t have the type of car I reserved at the time always with friendly service. I can’t recommend them enough. Their prices are much cheaper than Union Square rental car services too.

This is my go-​to Enterprise location due to geography and price. I’m actually closer to Fisherman’s Wharf but that one is typically far more expensive. Staff here is friendly, professional and helpful. Only negative is that sometimes they’re slammed at the beginning and end of the day; solution is to time your rental to pick up after 10 am or before 4 pm.
Pro tip: before you get your car or after you turn it in, stroll ½ block down to Larkin and get a bahn mi at Saigon Sandwich. The best in town.

I rented a car from these guys and received terrible service! The stuff was unfriendly and not cooperative at all.
I was running late returning my rental, instead 8am I returned an hour later, on Saturday morning. When I saw the receipt, they charged me $ 23 late fee on top of the whole amount.
Although I picked it up with ½ tank, I returned it fully loaded hoping that I’ll compensate for the one hour delay, but the lady didn’t even want to listen. Tried to explain her and apologize for the delay, but she just didn’t care…
Is this how you’re dealing with your customers? Such a horrible experience!!!
Never gonna rent from these guys again!

I had reserved a car for December 24, 2015 for a 1 pm pickup.
Enterprise called me to confirm my reservation the week prior and even sent me an email reminding me of my rental. Anyway, at 12:38pm on the 24^th I called them to confirm pickup and was informed it would take 60 – 90 minutes for my car to be ready. I showed up at 2pm and was once again informed it would take another 60 to 90 minutes. After conversations with multiple service agents I was finally informed at 3:30pm that they could not give me a car that day but could get me a car on Saturday.
It turns out that despite having talked to two agents about my car rental, my rental agreement was not printed and put in a queue. As I write this it is Saturday evening and no car. Enterprise has failed for the second time in a week.
I would be very careful about renting from Enterprise during the holidays. I don’t think they have figured out how to handle rentals during heavy demand. My take is that they are staffed with poorly trained personnel with very little knowledge of the status of their fleet.

It was a little bit scary getting here (I took the train) & walked through the tenderloin… But once I was there the agents were very helpful and got me in the car I wanted very quickly. They even offered a free upgrade. The car was great and the return was easy. I forgot that «they’ll pick you up» (for free), so after dropping off the car we took advantage of that instead of walking through this neighborhood again and had them take us back to Union Square. I would definitely rent from them again.
We did have one issue with the toll — we prepaid but still ended up getting charged by Enterprise. But they fixed it for us as soon as we caught it without any trouble.

I generally have good experience with Enterprise in the City, but this last rental for the Thanksgiving weekend was a strong indicator that we’ll start using car sharing services that take the brittle human element out of the mix. I picked up the car from an apathetic and dismissive clerk a day early at the request of Enterprise and paid to park it overnight. The car was dirty and as I found out the next morning, low on air in one of the tires. After I returned it to PARC 55, I received a bill for five days instead of three or four because I picked it up a day early at their request and assurances that I wouldn’t be charged. I of course called and spoke to Liz, who had difficulty understanding that I needed the bill adjusted and correction emailed to me. Enterprise occasionally has excellent service-​minded clerks. But sometimes it does not, which makes for a poor customer experience.

The service here is excellent. One star off because they don’t always have the size car I want, even tho I order well in advance.

Team Enterprise at this location is the BEST. Thank you Cody, Clarence, Markus, et al… and the whole crew for taking good care of me for business or pleasure wheels. I’ll be back after the next big storm and as soon as the ski slopes open.

Enterprise picked me up from the hotel and had my reserved car ready for me at the scheduled time. The Enterprise folks on Turk St were extremely courteous and helpful. We were checked in and ready to roll in 15 minutes. I couldn’t be happier with their service. Plus they gave us a great rate. The whole experience was efficient, professional, and customer oriented. Happy to rent from them again.

I’ve used this place several times and was really happy with it, until this last time. When I came to pick up my economy car (booked a week in advance), they told me they only had a mini van left. I’m a small girl, I’m not comfortable driving big cars, especially mini vans, so I told the agent I couldn’t possibly drive it. He said that I could basically either take it or cancel the booking. How nice! I didn’t have much of a choice, so I had to take it, and expressed my frustration by saying I’d never use that Enterprise branch again. The agent replied to this, ‘That’s totally fine with us’. He wasn’t even apologetic, he was actually rude! When I approached the car, he said ‘And to add to that bad review you are going to write, the tank is also empty’. What can you say to this? I was speechless.
When I returned the car, they gave me some paper which says «free upgrade on the next car». But I don’t need an upgrade, I only drive small cars! Plus, I’m not sure that if I ever come again they will have anything other than mini vans left.

I went in today to pick up my rental-​car– reservation. We were nearly finished with the process when I gave her my credit card. After attempting to run it about two dozen times, she said their credit card scanner doesn’t work very well and asked if I had another card she could run. I didn’t and suggested entering the card number in manually (I’d just used this card 10 minutes earlier at a market with no problems). She said she couldn’t do that. The agent also denied my debit saying I could only use a debit card if I lived locally (I live in Marin which doesn’t count as local evidently). Desperate at this point, I offered to pay in cash. She said they don’t accept cash and instead suggested I come back with a utility bill to ensure that I lived in the area, then she could use my debit card. I guess this was some sort of ludicrous compromise which made no sense because I was renting the card in order to get home. What a joke!
I walked out of enterprise, went up two blocks to Hertz and used my credit card no problem. Will never use Enterprise again (after being a customer of theirs for years).

I’ve rented cars at many different companies all over the city for years and this is by far the best place to rent from. The first few times I rented from here I tried to keep track of the employees names because i wanted to mention them in a review and by the 4^th or 5^th time renting here I realized that every single person I had interaction with here was knowledagable, professional, and personable. On top of that, this location typically has the lowest prices in the city as well.

I love this location and will go here even if it costs more than other places. I’ve rented here dozens of times and there is only one time when I had to wait for longer than 5 minutes. Everyone there is friendly and the service is quick and efficient. And no one gives me a hard time for waiving damage insurance. I can’t speak to their conflict resolution because I never had to deal with them in any stressful situations. But maybe that’s a good sign.
More often than not, I am able to get a pretty cheap rate ($ 20 – 30 per day for economy. This usually depends on whether I can book a few weeks in advance.
I used to go to SFO thinking that it would be a better deal, but it is always an ordeal and takes forever.

The staff is courteous and professional. There is not along wait because the people who work there have got their act together. I rent from this location once a week, and it’s always a pleasure to see them.

I used to rent cars with this company, but last Sunday I forgot one of my things inside the car when I returned it at Turk St and they didn’t keep it to return to me. I’m very upset, they have all the information about who rented the car and all the tools to contact me! I can’t believe that when they cleaned the car they didn’t care about their clients’ belongings. But I’m sure if the case was about a problem with the car they would contact to me! I’ll never rent car with this company again!

I never had problems with this location. Prices also seem best around this are.
Multiple time I had booked economy or intermediate car and when I came to pick it up if they don’t have it they give me free upgrade to full size for example, once even they gave me luxury Mercedes for only +30 $ on the economy price.
Customer representatives are also nice.

Came on Friday to swap the car to a smaller one. The guy showed us multiple choices in the garage and we agreed on VW Jetta.
Few minutes later he changed his mind and stated the only available choice for you is a Chrysler 200. Not what we wanted but had no choice.
What’s the reason to show us different choices and then tell us non of these are available? Such a waste of time!
So we ended up with a Chrysler 200 with a mechanical problem. The emergency brake engages downhill! Luckily for us they do not work on weekends. So we stuck with a faulty car over the weekend.
Next time we’ll go to SOMA location in SF. Those guys are more professional and friendly.