Hertz Rent A Car

There are a number of unhappy people with this Hertz rental place so I felt compelled to counter those with my experience. First, the one star off is for Hertz as a company. They are not great and very disorganized. I try not to use them if I don’t have to. Alas, this was not the case this time. I had a confirmation number and date for pick up set for a month and had made numerous calls to confirm and they STILL didn’t have me in the system! But this is a Hertz issue not particular to the rental location on Ellis. After getting picked up at the car repair shop and driven by a very polite and good driver to Ellis street I was taken care of by Jasmine who was helpful and efficient. She did try to get me to pay for insurance and prepay gas (they are required to do this) but was not a hard sell. She answered my questions and explained things clearly. She had my car checked and ready in 15 minutes. All with a smile on her face.
If you must use Hertz ask for Jasmine!

I was involved in an accident, I was rear-​ended by a Hertz rental car. Since the rental car was insured by Hertz, they provided me with a courtesy rental car from this location to use while my vehicle was being repaired. The pick up was where things started to go wrong, and the person from Hertz Claims who arranged the vehicle, Taline, was very disorganized with her information, giving me the wrong place and time to pick up the car. She originally sent me to a hotel and I had to get a cab to the actual rental location and then wait quite some time for a car to be available. When returning the car, I wasn’t charged as it was a free rental, but then Hertz attempted to charge my credit card approx. $ 600 which I am disputing now. I called and spoke to someone at this location (I believe his name was Koby) and this person was completely unhelpful and also gave me wrong information and was somewhat rude. I would not recommend Hertz for anyone in my situation, or Herzt in San Francisco.

Awful staff, awful service. Employees are rude and lazy, they never have the type of car I reserved, they never have vehicles with full tanks, they are dirty and not cleaned, and when you drop off the vehicle they will try to charge you extra for no reason.
This is the worst Hertz EVER!

This hertz location isn’t bad. Really it’s far from it.
#1 thing i’d note is that it’s convenient. I’d much rather come over to the Hertz on Ellis then venture out to the airport. All day.
Beyond that — there’s not much to see here. They don’t have a dedicated garage to park cars, so the agents result in parking them on the street.
Inside, service time can fluctuate greatly depending on the person serving you and the time of day you show up. Agents here are a little on the slower side, something you’d expect at a mom-​n-​pop size’d location, but still operational efficiency could stand to improve. Technology seemed a bit dated in general, preventing agents for expediting the check-​in process.
Of course, the concern with this location is that it’s tiny, meaning that if you’re coming here at a peak time or on the weekend there’s a real risk that you’re forced to wait for an extremely long time. And like I said before, these guys aren’t the fastest I the world.
Lastly they close at 12pm on Sundays, which might be the single most inconvenient thing I’ve ever come across at a rental dealership. Don’t they realize how many people travel on Sunday nights? Or that it’s easier to pick up a car night than first thing Monday morning? Or that other dealerships like Avis are open till 6:30 on Sunday?
Just seems like a questionable move, at best.
Would love to see them have extended hours in the future.

12−7−15 I won’t bore you with the details but Job is just as bad, 2 days of broken commitments jeopardizing my work.

Gave me a receipt when I returned the car with the rental charge and then after I left wrongfully charged me 85 $ extra without me knowing. Called 3 days later when the charge was put on my card and now I have to wait 8weeks to get my money back. What kind of system is that?

Hertz, and in particular this location, is the worst. I called last week to extend my reservation for a day. The man who answered the pone AT the Ellis location asked if 200PM would be a good pick-​up time and I said fine. I showed up at 200PM on the dot to find out they close on Saturdays at 12. I called other Hertz locations to see if I could drop off there and no one answered. So I was stuck with the car for an extra two days. When I told the Hertz manager what had happened, he offered no apology, consolation, or alternative and made me pay the extra 2 days for the piece of #$%^ car I didn’t need that long. This place isn’t only terrible, they’re setting themselves up for a lawsuit.

Worst customer service. Please use some other location if you can avoid this one. My car had problems and was eligible for replacement. However these guys couldnt do it and they told me to check other locations instead of setting up one.

If you want to wait over an hour in a very long line of people picking up a car, then this is the place for you! Short-​staffed is an understatement.

Avoid this company, especially this location at all costs. If you’re being «helped» by Joe, turn around and walk out. He’ll charge you for product you don’t need and will play dumb and unapologetic when you catch the foul play.
AAA was covering my rental, so I declined the Hertz insurance. Not once, but TWICE I told Joe to decline it. The rental was returned and, I’m charged for the insurance that I declined TWICE. I have yet to receive my reimbursement.

Came here to a long wait. About an hour but Joe made the wait pleasant. Nice guy, was personal with everyone. Would come back again!

This place is terrible. Nothing was ready, all the cars needed to be filled up and cleaned. They were supposed to pick us up and didn’t. They let their friend cut the line, which was out the door. Thanks for making us an hour and a half late.

Awesome service. My fiancé had booked the reservation, and I was uncertain I would be able to pick it up for us without her credit card in hand. Fortunately, Job, our Hertz representative, called her personally, and after receiving her authorization, he walked us both through the process of renting as a first-​time gold rewards members. Bottom line: we got to pick up our rental early and with no fuss.
Then, on our return trip, we called the Hertz office and got Job again. He answered all our questions patiently and to our satisfaction. He really put our minds at ease.
When all is said and done, a rental car experience is only as good as the representative you work with. In our case, we were fortunate to have such a professional and honest rep.
Reservation #372 590 901

Watch out this company. .is worst rental car.
They charged me insurance of $ 25 every day on the top of daily price. .when i returned the car bill was unbelievable

This is worse rental experience, ever, at hertz @ Ellis st, SF, CA. Even compared with past other hertz rentals. The agent who served me was pushing really hard on the insurance sales. I declined. And he appeared annoyed. And then he gave me a Toyota Yaris — the worse model, even worse than the basic economic ones I rent at Enterprise. He gave me the car without going through the car inspect and just told me «bring back 1 quarter tank!»
Fast forward to now I just retuned the car, exhausted cuz Yaris sucks. I thought just to return the cat and get this over with but guess what, it’s the same agent — and he said «you only brought back HALF tank but I gave you full» …UNBELIEVABLE. «If I gave you only 1 quarter gas, I would have marked in the system».
Eventually, he found that he also marked the gas amount on the key, which is ²⁄₈ of tank — he felt embarrassed. And he told me «See? I always had one way to make it right» — as if I should thank him for not doing his job properly.
I don’t understand how a branch could be so improperly run.

I’ve rented here twice. Both terrible experiences– the second time I was never even given a car. Upon returning my first car, I saw a line of people out the door with all being attended by one very stressed employee who had clearly been yelled at by a lot of frustrated customers that day. They were out of cars! They had way overbooked and 10 – 15 people with reservations had been left waiting. Upon returning the car, I felt like I was greeted as a hero by the folks waiting.
Foolishly, I reserved with them again thinking this may have been some fluke or mistake that they had taken the time to rectify. I showed up 30 min early for my reservation and there were another 10 people waiting on cars because THEY OVERBOOKED AGAIN. Clearly this is not a one time issue and is something that consistently happens. Does Hertz understand the concept of a reservation? Upon talking to some folks in line I was told that they had been waiting 3+ hours for a car when they had also made a reservation. And again, Hertz was staffed by one very stressed employee trying to maintain order.
Fool me twice, Hertz.
I called Avis. I was in a car within 20 min and on my way.
Please fix whatever is in the reservation system that keeps breaking. You’re loosing customers.

The wait time for my SUV is over 30 mins of my scheduled pick up time. (The previous customer before me waited over 60 mins) What is the point for reservation weeks in advance?

Overall an excellent experience.
Got a rental from here twice, and both times I received my car quickly, customer service was excellent (especially Jorge), and the cars were clean and didn’t wreek of smoke like some other places.
Their car selection wasn’t MASSIVE, but what do you expect. it’s a small shop in the Tenderloin.
Awesome that they’re open for a few hours on the weekends.
Pricing online was slightly better, especially if you have AAA. Was very reasonable.
I originally was gonna give 4 stars because of a kind of crappy three year old rental they gave me, but when it started driving awkwardly I took it back to them and they exchanged the vehicle with a much nicer model. Turned out just to be low tire pressure, so it was nice they let me exchange the vehicle.
Never thought I’d consider buying a Fiat, but that rental was pretty sweet. And had a massive interior. How did they fit all that car in that tiny frame? Regardless, it was just definitely better than the old broke ass Nissan Versa they originally gave me!

Less than impressed. As I walked up to this location I realized that I had rented there twice before. Many years ago. Like 20 and 23. Once the horn didn’t work and I had to exchanged it. The next time as I was looking at the car I noticed that the tires had virtually no tread.
Fast forward to today. I drive put and the brake pedal goes halfway down with no braking. So I turned around and swapped it out.
Have to say I’m surprised that so little has changed!

I have to admit that I was bit apprehensive after reading some of the reviews but I had no choice since this was the closest. I actually thought it was a pretty good experience. I asked for pick up and they were honest in saying that they were just too busy to do at the moment (which i appreciate as I’ve had other locations lie about it and end up taking an hour + to get me) and that they would reimburse up to 12 dollars!
It was pretty busy when we got there even though it just opened but they were working hard and quick to try to get you out and on your way. Unfortunately the car I got had a broken side view mirror so I had to get another car which took longer but they were trying to be fast about the whole process.
I wouldn’t mind coming back here again.