Eyebrow Plus – Stonestown

Despite being a customer for the last 5+ years, i still cannot give them positive reviews. I remember when i first started coming that there was a girl i really liked, unfortunately she moved due to school. The only girl i really like now is Heena, but she only works weekends. The only reason i still come here is for convenience…
WHY 1 *?
1. They are overpriced! I pay $ ⁶⁵⁄₃ months for upper lip and chin service. These girls have no idea what the chin or upper lip is. I see so many left over hairs, and when i request nicely to have it removed they reply that its not part of the chin/​upper lip. Sometimes they only remove chin hair that is visible, other days they remove the one all the way at the bottom close to your neck. They work on my chin/​upper lip for 3 mins the max. It also hurts, so by the time i am done, my skin is very red and the next day i have blisters.
2. UNSANITARY! They only use anti bacterial after each customer, and after they touch money or the machine to check you out and they don’t use anti bacterial after. HAIR HAIR HAIR… These girls have loooooong hair! And i don’t understand why they can never put it up! Sometimes i can feel their hair touching my hands and my face!

DO NOT COME HERE. they charge 15 damn dollars for a shitty eye brow threading and thin our your brows to no return. Also use harsh thread I’m guessing had quality and the girl who did my eye brows had what looked like herpes on her lips! Not sanitary at all

Always a positive experience and so worth it! The women working here are artists! They listen to my requests and I constantly get compliments on my brows. I have been coming here for more than 4 years and they are always professional and efficient.

Don’t do the automatic payments! It’s BS. I signed on, my credit card was cancelled for fraud, then they threatened collections if I didn’t pay for the NEXT 6 months. Uh… Do customer service much? Would’ve been fine to update info if the rude lady didn’t automatically jump to threats. Like $ 50 was gonna break the bank for me or I was gonna flee the country with eyebrow debt. Taking my business elsewhere.

Bad services got yelled at and rude just cause I didn’t like my eyebrows. I spend 2 month growing out my eyebrows and they attacked me cause I didn’t like the way They did it. its my face it’s my body it’s my eyebrow I am entitled to my opinion they flipped on me aggressively Attacked by 3 women Infront of 10 – 15 women and then accusing me of not wanting to pay they claim I did it on purpose someone sending me. abused all the way! U will be hearing from the BBB soon

They do an ok job but HURT you during the process. Every time I go I think it will be different but it’s not. I’ve had threading before… but after going here I had big red marks around my eyebrows. Never again.

Initially skeptical but I started coming here since August and simply loved it! The waiting can be 0 to 15 minutes. All the people who do threading are good. They make sure I am comfortable and do a thorough job!

I don’t know why this place gets bad reviews. Every time I have my eyebrows done here people compliment me, say my brows are «on fleek» :)
The price is great for any package you decide to get. The 1 year membership I got is good for 2 months and 1 year, until Jan 2017! And it says right on the contract that cancellations needs to be in writing… read the fine print if you have a problem with that. Plus when I got my 3 month membership it expired exactly after 3 months with no issues at all.
They always listen to what I ask for, I only get my brows done with a nice semi sharp arch. They communicate well with their customers and are always quick and hospitable. If you think that they service is skimpy… then ask for more off! Plus it is threading — there is only so much that threading can do, if you don’t like it try to go to a place that does waxing.
I like this place a lot. Don’t listen to all the other crazy reviews.

Very mediocre skimpy — missed a section of my eye brow .
I usually go to Hollywood in stones town but I was too lazy to walk down serves me right. Plus here it’s 15 and Hollywood 10. WTHeck/​/​. Never again

Don’t ever try to deal with corporate customer service. They are awful.
Be warned that the cancellation needs to be in writing and early. You can understand how they exploit this process to profit on renewals.
«Memberships will continue to renew until written notification of termination has been received. If for any reason you would like to cancel your membership, you must cancel at least 5 days before your next transaction date in writing. You can either fill out a form at one of our locations, or click on the link below
including your full name, phone number, and the reason you would like to cancel.»

I recently got my eyebrows done here and it did nothing! I got home and still saw sparse eyebrows around them!

I received a text msg from Eyebrow Plus saying that for my birthday, they were giving me free eyebrow threading. I followed all directions given in the text msg to redeem my free eyebrow threading session. When I got to Eyebrow Plus, the lady said the offer is only for current members. (I didn’t renew my expired 2-​month membership). Because I needed my eyebrows done and was pressed for time, I didn’t bother to argue. I paid $ 15 for what I would normally pay only $ 9 for where I live (Sacramento area). What upsets me is that there is no mention in the text msg about the offer being good only if you are a current member. Never again! I will definitely be telling my family and friends in San Francisco to avoid this place. And it’s not as if they do a great job either. That’s why I never bothered to renew my membership. There are better and cheaper places to bring your eyebrows.

I’ve been coming here for 4 – 5 years. I have a three month eyebrow & lip membership and it’s worth every penny. I come in about once a week, for the most part the service is fast. When the wait is extremely long I jot my name down on the list and I go shop around. I have my two go to girls that always take care of me Henna & I forget my other girls name but she’s the one with the 8 month old baby. Love you girls! No complaints, just great service.
For the people who complain that getting your hair threaded hurts, well duh! Go get laser hair removal if you can’t take the pain. I’m just saying! Also, one is better off getting the three month membership you can come in unlimited times! Can’t beat that.

I first came to eyebrow plus several years ago when I moved back to SF and it was a convenient little stand by the escalator. That was probably in 2009. Back then they had the 3 month membership, which is when you could choose which service you wanted. And while the prices have gone up a little, which makes sense to adjust over time, it’s still inexpensive. Right now it is $ 65 for lip and eyebrows, which is not bad when I can come as often as I please in those three months. This location in the mall is easy to get to if I’m shopping here. Do a little shopping, stop in for an easy clean up. And I haven’t found that there’s a long wait, there was usually 3 or 4 people working there on the weekends. Overall, for the inexpensive price and the convenience, it’s a good spot. And the ladies working there are usually really nice.

Don’t get up tight, this is a modestly priced perfectly executed service.
These ladies know what they’re doing. They work in an excellent aesthetic for me. Clean and kind work every time. I have been going to this location for 2 years and I hear regularly that my eyebrows are beautiful and where do I get them done.

The people:
Way too pushy on the 3 month pass. They don’t seem genuine and are awful salespeople. I have to decline them up to 5 times before they get that I don’t want the 3 month pass that has gone up $ 50 in price. Ridiculous.
The price:
Way too expensive. I’ve been getting threaded for about 7 years now and the general full face threading is $ 30. Theirs used to be $ 35 but overnight when to $ 40 which is more expensive than a threading job you’ll get in Palo Alto. Their 3 month pass was $ 99 and went up to $ 150?!
Their work:
Spotty.
I work in the mall so if you can tell already, they’re not my place of choice but I go to for convenience. The work they do is alright but as I write this I have a half done face. Not sure what happened there. I don’t trust them.

I had to sign up to write a review and I think I’m gonna continue on doing so bcuz honestly I think its not fair when a place is good and all u read is bad reviews!
I usually google a place and check the reviews. this time I was in a hurry and I came to eyebrow plus bcuz it was nearby. When I read the reviews I got really scared bcuz all i could find is how bad it is and how inefficient they are.
I had facial threading including the eyebrows. I am really satisfied with the service. The lady –i wish I could remember her name– was really nice. I’d definitely recommend this place.
P. S. they offer membership package i believe its $ 150 (i think thats a lot) unlimited services for 3 months. I went for paying for the service only which costed me $ 40

I came in because this is conveniently located and I can’t do waxing. The woman was fast, though she never checked in to ask how I wanted my brows to look. Regardless, they looked fine. At the end I had to look in the mirror and point out spots where she’d missed whole patches of hair. Then she would quickly fix it and then walk to the register. THREE times we did this till I was moderately done. When I got in the car in natural light there were still patches though. So, definitely be thorough in looking at their work when they are done and don’t be afraid to speak up!

I’ve been getting my eyebrows threaded for over 10 years now. I decided to check this place out since it’s close to work. Unfortunately, I wont be coming back. I literally felt every single strand of hair being pulled. She was so slow and it hurt BAD. When she was done, there was still a lot of hair that she missed. I couldn’t bare it, so I decided to let them be. I’ll take care of them when I get home. Then, to top it off $ 15 for eyebrows. NO THANKS!

I’ve been going here for 3 years since they had their kiosk in the food court. I’ve always been happy and renewed my membership each time. But within the last 3 months my wait has been 30 – 1 ½ hours, sometimes ill walk around the mall and other times I just leave because I don’t have the time.
It’s ridiculous they need more people working here, it’s bad business to have 7+ women waiting and only one person working on a Saturday morning! It makes no damn sense. The owner is being cheap and does not schedule based on the stores needs. Every time I come here even during peak hours like Saturday mornings or Friday nights there is never more than 2 girls working at a time.
I am sitting here right now and have been here for 40 min. There are still two girls ahead of me. Definently not renewing my membership next time! Why should I waste my money on a place that I have to waste a whole hour just waiting? It’s not worth it i would rather spend extra money on the convenience of not wasting my day. By the way they have cut my eye multiple times as well… All in all after 3 years customer lost and done with this bullshit.