FedEx Office Print & Ship Center

As good as it gets! Best service and fast service too. Thanks for being so reliable!

I was really surprised how sucky this FedEx was. First, for work, we sent some photos to them to be printed so we could frame them for the office. They messed up TWO times and were really bad at returning our calls. They had a really hard time printing them to the correct size even though that is their job?
Then, we sent some labels to be made as name tags. When I arrived to pick them up, they weren’t finished and I waited around forever (I ordered them on a Friday and picked them up on a Monday).

Barbara and the staff here provide excellent service and quality products. I had a relatively simple, low-​volume (but rush) job and I was treated like I spent thousands of dollars here. Will definitely return to this location.

I never thought I would review a Fedex center, but I could not help it. Like starbucks, not all fedex office centers are created equal. The people that work there make or break the place.
I came in late afternoon because I had to print my architecture portfolio for an upcoming interview. Kenneth, the worker on duty helped me through the entire process. I had never used the new print machines fedex had recently acquired, and he showed me how to print both double sided and single sided pages. While waiting for my portfolio to print, I observed his interaction with other customers. He treated each one courteously, patiently, and in a friendly manner.
My portfolio was done in 20 minutes and I left a very happy customer. This is now my go-​to fedex in the city, and as long as I live here and need to get any print jobs done, I shall come here.

Fast&friendly service!

If you watch ‘Undercover Boss,’ and wonder how all the upper managers representing their featured corporations have been able to find exceptional employees in their company, you will start to see common qualities that run across the different industries. These qualities include being helpful, friendly, and knowledgeable, while showing enthusiasm in helping the client find the right suitable solution.
And you will find it here at this SHIP CENTER. Barbara helped me on the phone to get me a 10-​kg box that other locations couldn’t provide, yet were responsble for providing. Kenneth provided me with excellent and perfect customer service to find the right solutions even when it wasn’t his fault that the current computer system wasn’t able to cross-​reference the one for international accounts. Because he thinks outside-​the-​box to provide me with options and solutions, especially since this is my first-​time dealing with FedEx, I’m certain to come back to this location for my shipping needs. This location beats other FedEx locations for superb service!

I can’t remember for sure if this is the exact location or not that I wanted to review, but I’ve been to FedEx/​Kinkos a few times at multiple locations throughout the FiDi and SOMA and my experience is always pretty much the same. Out of all the workers, only ONE has every been truly friendly and helpful. That was at the SOMA location.
Anyways, came into (I think) this location to print out 10 copies of my resume. Called ahead and brought it in on a flash drive and everything like they asked. No smile, no hello. Just, «yes?» … Handed my flashdrive to the guy and was in the middle of explaining what I needed and he started talking to the guy at the computer behind me. Wow. Could have at least said «excuse me» or something. Well, I didn’t know what kind of resume paper they had so I asked. He tosses a book on the counter, points to the page, and walks away. In a nut shell, the rest of the 15 – 20 minute visit went like this. Printing 10 copies of a resume should not take that long.

I like this FedEx location. I’ve used it a few times.
I’ve found the UPS Store up the street is quicker and more hassle-​free but this FedEx is not without its charm.
Actually the best thing about this place is the tall dark-​haired woman who I believe is a manager.
I’ve only dealt with her once and she was very effiecient and friendly.
The funniest was when some clown came in supposedly wanting to ship a package… but first he wanted all kinds of statistics on lost packages and she was simply unable to provide this info at the time and he kepy harrassing her and trying to put her down. She managed to keep a smile and not sink to his level and eventually people in line behind this idiot started giving him a hard time and in the end he ended up sheepishly leaving when he discovered everyone in line was making fun of him and giving him the stink eye.
She was great and her professional attitude makes me want to return here for my shipping needs.

Barbara is amazing!
I had a really complex project which involved 18 sets of boards being shipped to 3 different locations, and everything went as smooth as butter. It was so refreshing to deal with someone so competent!
Even though this location is far away from my office, I will always go there for printing and shipping needs!
These guys worked on a weekend to make my tight deadline!
Absolutely superb customer service, thank you so much guys :-)

i’m willing to pay a premium to have my important documents shipped via fedex b/​c i know i don’t have to worry about them getting lost (post office. cough cough). it’s expensive but worth it for the peace of mind.
oh yah, this location is open on saturdays.

I ship FedEx so often, I have my own personal FedEx number. That’s how I roll, baby.
And so, I rolled into this FedEx with my dad’s Christmas gift tucked under my arm, ready to ship. I should have known there was going to be trouble when there was no line and I was able to walk right up to the counter. No way was it going to be THAT easy.
The guy at the counter examined my package like I was a feature dancer at The Man Hole and he was sitting in the front row with a fistful of dollar bills. Which is to say, very thoroughly. And then he asked me what was in it. Unfortunately, I didn’t follow my first instinct and tell him «None of your goddamn business.» Instead, what followed was a protracted discussion of whether or not I was trying to ship wine. I assured him (honestly) that I was not trying to ship wine. Over my protestations, he slit my package open, and pulled out my dad’s gift, a bottle of 20-​year old scotch. Which, BTW, isn’t wine. He seemed nonplussed.
I then dealt with a manager, who calmly explained that I just simply can’t ship alcohol. Only a distributor can. Because it might possibly somehow be illegal. So, no timely Christmas gift for my dad, sez FedEx.
Here’s the problem. I know what the rules are. I know FedEx can’t KNOWINGLY accept a package that contains alcohol. Which is why no one has EVER ASKED in the past. I’m happy to pay the ridiculous fees FedEx charges me, and in return, I expect a no-​hassle transaction. Don’t ask, don’t tell. Hell, everyone knows FedEx is the number one narcotics shipper in the world. This whole «see no evil, hear no evil» routine ought to be second nature to them by now.
But these people decided to mess with Ben P. And that’s where they made a mistake. Don’t mess with Ben P. I went back to the office and added my package to our office’s daily outgoing FedEx shipment. Gee, surprisingly, the FedEx guy who picked my package up 2 hours later didn’t seem to care what was in the box. And I now have my printed confirmation sheet which tells me that, yes indeed, FedEx DID deliver my dad’s scotch right on time.
Retail counter jockeys 0, Ben P. 1
You’re messing with the wrong mofo.