Frame-O-Rama

Thank you to Frame-​O-​Rama for helping me complete my art project! I wanted to turn an old rustic window frame into a picture frame and each individual at Frame-​O-​Rama went above and beyond to help make this picture frame beautiful. Great customer service and thinking outside the box!

Thank you so much for your expertise and fair pricing to finish a much harder than anticipated project. The peice I was framing had a lot of sentimental value and the team at frame o Rama were experts on how to get it done right. Shoshana in particular worked with me to make sure I understood all the different elements and was so helpful! The project turned out amazing, really happy. Thanks again guys!

Terrible job by some kid named Dylan who was obviously not hired for his knowledge of framing or customer service skills. Most likely just some art student who thinks he knows all. The price was reasonable for the oversized print that I had, but the job was done so poorly. It was pushed in this frame a looked like it was wavy, plus it had slipped down and was tilted. It was so obvious that even the person who delivered it said it looked really bad and apologized. When I called they told me it was my fault and it was brought in like that, which was just not true. They admitted it didn’t look great, but tried to say they told me it would turn out like that, I laughed because I would have never paid for it if I knew it would come back looking like such crap. The print was totally flat and not crinkled at all, even in the frame it was not crinkled, just wavy from being smashed in the ill fitting frame which was supposed to be custom cut. I paid over $ 700 for the work and it looked so bad they had to refund me. I am still waiting for my print, I have a feeling the immature kid would kick it or something just to make sure it was my fault, claiming it was damaged. Really horrible service. The worst place ever to get something framed! Never again!

I came in with a battered tube of posters I wanted to frame, but without any ideas of how to actually do it; Shoshana was fantastically helpful. She answered all of my questions, gave me helpful (but not pushy) suggestions, and was genuinely interested in finding the best options for me, even if they weren’t the most expensive ones. She even taught me how to hang things from the old-​fashioned ‘rail’ moulding in my flat!
This place is like Brownie’s or Cliff’s, but just for framing.

If I could give 10 stars I would.
I am a procrastinator. I leave things until the last minute. And then I have to scramble.
I have a project that needs to be done NOW… I walked in this morning to get a mat cut for my picture.
I was told that it would take a few days or a week but Shoshana made a call and got them to turn the work around in 3 hours.
She was so sweet and helpful.
I’m really impressed with this place… thank you for making my life a little easier!
Does this mean I’ll stop procrastinating? Of course not.

Frame-​O-​Rama Manager Shoshanna Cohn did a beautiful custom frame job for me – adding tennis ball felt (I brought in two cans of balls) and making sure we were clear on pricing and materials throughout the process.
She took plenty of time and also did an excellent job repairing a broken frame I brought in. No surprises, friendly service, perfect work and communication.
Thanks Shoshanna!
p. s. For those of you marking a custom framing shop down for high prices – wake up!!! You’re paying for a quality, custom job with a ton of options. Walk in and tell them your budget – if they can’t make it happen go somewhere else.

I took a wedding invitation in to be framed for a wedding two weeks hence and after Dylan had so kindly worked with me to select just the right matting and frame, I said «There will be no problem in having this back in two weeks, will there?» Dylan apologized and said it couldn’t be done in such a short period. «This is the Holiday Season and the framing jobs are backed up.» However, after a bit of pleading, Dylan said he’d try. And, darned if he didn’t. He called me back the next day and said they could have the job done for me in time for the wedding — in two weeks time. Needless to say, I was thrilled and I’m sure the job they do will be great.

This place has fantastic customer service. The staff there is courteous and helpful, and when working with me they were very understanding of what I needed done. When I had a problem with what they framed for me, they were quick to get it repaired. Definitely recommend!

I couldn’t be happier with Frame-​O-​Rama. I stopped in with my Wicked playbill that I wanted framed. They did a wonderful job helping me pick out a beautiful mat and frame. I even got it a week earlier than promised. The final result… Beautiful. Thank you Frame-​O-​Rama!

WARNING: if you are trying to get any framing done for the holidays, Frame-​O-​Rama will likely not deliver on time.
I have been very disappointed with the service here. I went in to get a picture frame done. I was sold on a 6 week turnaround time frame (which i felt was incredibly long to begin with).
I was not told that the time was dependent on the frame I ordered, and that if I ordered something cheaper it would likely come sooner. Instead was sold an expensive frame, that would NOT be ready in time. At no point did the sales person ask when i needed the project finished
6 weeks have passed. No call from the store, i stopped by to vent my frustration and was told i would get a call back after they investigated… still no call. The picture is late and will not be ready in time, and feel that I was completely ripped off.
I now sit with an overpriced bill, and no communication.
This was a mistake and my last purchase from them.

I brought a very sentimental painting in for framing. The painting is is very modern/​geometric/​conceptual, AND done by my mom back in the 1970s. I wanted a vastly contrasting, ornate old-​looking frame around it. At FOR they didn’t bat an eye, made some great suggestions and were very attentive and thoughtful as I ran through some exhaustive considerations. The decision was made, and though the frame I chose was quite expensive, I truly couldn’t be happier with the results. The painting is quite large, and I was concerned about hanging it properly. They also provide all hardware and instructions on how to hang the picture.

I came in with a LivingSocial deal, but I would definitely come here again.
Customer service was top notch. The woman helping me listened to my ideas, and made great recommendations. Later, they called to tell me they had finished it a week or so early (this was during the holiday season — they were BUSY). Sweet!
I’m really happy with what is now hanging on my wall.
Side note: I had little to no problems parking in this area.

Came to get my SF Ork Poster (
, check them out) and a few other items framed and was very pleased with the service. The staff was knowledgeable (per website they have been in the business for 37 years!) and the frame was ready promptly.
The custom framing I had done wasn’t cheap, but when is it, really? Frame-​O-​Rama has a few pre-​made frames on hand but is known for custom work; if you just need a frame for a piece of traditional size you are better off going to their sister store Cheap Pete’s frames in the Richmond.
Note: ask about their neighborhood discount — I got like 10 or 15% off just by living in their zip code!

Great service. Super helpful in making sure my stuff looked right with the proper mat and frame color. Easy parking in their lot or on the street.

Let’s start with a positive note :
The staff was really nice to me
BUT …
On the phone they gave me a quote to glue a big poster on a kind of styrofoam sheet, $ 100 which was a comparable price with other frame shops in the city,
I went there and ended up paying $ 138 where as I came with a slightly smaller poster than initially planned. I was very disappointed, I felt cheated.
Furthermore, It is gonna take them 3 weeks to glue a poster on a board …
I doubt I will go back to this place, just once to pick up the expensive job.

Scant selection of frames. Poor customer service, never friendly, there is always a wait with hardly any customers inside. To make a simple matting, they took 2 weeks, then couldn’t find my order. When I finally picked it up a month later, the dimensions were all mistaken. A real disaster.
I had a much better experience at Cheap Peet’s in the Sunset.

My initial encounter seemed productive. The designer painstakingly helped me pick out the perfect frame and mat for my artwork. I returned a month later to pick it up.
It turned out the mat had been discontinued and they failed to contact me. A simple acknowledgment of the miscommunication would have sufficed. A comedy of missteps later, I was a very unhappy customer with no framed art. No one ever cared, neither the employee or the manager. The experience left me with a yearning to «yelp.»
Some businesses have such loyal customers that they need not cultivate new ones. I went to the other business: the one who recognizes that customer service and professionalism is paramount to keeping your customers. Spend your $ 700 elsewhere.

I went into Frame-​O-​Rama to get a pricing quote on something I wanted to frame. The guy was very snooty and basically looked down on what I wanted to frame! This place isn’t going far at all if that’s the way they’re going to treat their customers. And they wanted to charge me over $ 150 for a simple matte and frame job. I went down the street to Utrecht and did the job myself for less than $ 10! Save your time and money and don’t go to Frame-​O-​Rama.

It’s a christmas miracle!!!
I came in two weeks ago asking for a rush on 15 matts to be cut at extremely irregular measurements. Lady Lynn smiled and calculated what everything would cost at 11×16 vs my 9. ¾×15 ¾ (I was on the fence of which I should I chose).
She asked what it was for and when I told her it was for a class she asked if I was an academy student and gave me a sweet discount. The total around $ 235 which I found to be reasonable for 15 mattes and a rush.
After paying my dumb-​ass forgot about backings and asked if that included backings. Unfortunately no. she said she could calculate how much on top of my $ 235 it would cost but I said it’s kinda ridiculous if my total would be around $ 300 – 330 just for a final. I said I could just buy some foam ore or something at walgreens and thanked her and left.
This is when the extra star comes in…
I get a call on my phone two minutes later. It’s Frame o Rama, and Lady Lynn tells me they have tons of scrap laying around and that they’ll cut AND attach the backings for no cost to me. Fuck yeah! Saved me some bucks and at least 45 minutes to attach those suckers. SOOOO appreciate that and I will def. be coming here more often. You saved my ass and I got an awesome grade on my final. Loves it!

I was throwing a mini football around the office, and I accidentally hit my VP’s framed picture and broke the glass that covered it! He was totally cool about it, but I had to replace the glass. I had these people cut a piece of glass which I then took home to try to insert into the frame. Unfortunately, the glass wasn’t cut properly and as a result, it wouldn’t fit into the frame.
I took both the frame and glass back and explained what had happened. They were very nice about it, cut a new piece of glass, and even put it in the frame for free.
Great service. Thanks!