Gap

I’ve had consistently bad experiences at this store which is the reason I no longer step foot in here. The most recent experience was with this young Asian hipster wanna-​be named Alex who gave me an attitude for returning an online purchase I had just received in the mail but didn’t fit. He demanded for all sorts of ID when the entire package and invoice was right in front of him. He was rude and curt throughout the process which was completely unnecessary. I think he may have forgotten that he’s just a cashier who thinks he can power trip and mistreats customers. I really think management at this location needs to do an overhaul of the way they train and hire their staff.
If you must go to this store then make sure you steer clear from a young Asian hipster wanna-​be who has forgotten that’s he’s just a cashier and not the CEO. Though I highly doubt the CEO would ever mistreats customers that way.

jackasses won’t honor 40% off coupon, claims online only despite the fact I bought the same item in another store a day ago. gap is really going down the toilet because its business practices are continuing to destroy any little remaining brand equity. I will gladly take my $ 200 and buy somewhere else today. what a waste of my time driving to this store. not buying anymore gap crap.

I was drawn in by a sale sign. Like a moth to a flame. I thought I could possibly find some basics and stock up and it’s funny that I was looking for basics because this place is next level basic. So vanilla, it hurts. I didn’t buy anything.

*32 minutes*, thirty-​two. That’s how long it took to wait in line, only 2 cashiers. It’s a non holiday Sunday. Is this a way to run a business and treat your customers? Friendly staff, apologetic.

This is the Gap in the Stonestown Mall. Their sale section was pretty decent. My sister got a lot of stuff on sale, and she usually has a difficult time finding stuff she likes in clothing store.
The service I thought was pretty decent. If they ask you a question they rush to get your question answered.
Service was a bit slow at the counter but I think some people had some really bizarre questions and situations.

This particular store is such a DISAPPOINTMENT and a disgrace to the company. Feel like receiving bad service? Well, here’s the place to go!
I bought a dress online and paid to have it expedited for me so I can wear it to an event this weekend. Unfortunately, the dress was just a bit too small so I went to the store and exchanged it for the next size up except I found out they (the store) wouldn’t exchange it for me. They wanted to return the item altogether and make me purchase the size I did want for a higher price ($ 15 more!). They didn’t seem to care that it was the EXACT dress in the EXACT color except only one size up (and to be honest, I actually think there was something wrong with the item that I got online because it was cut unevenly). They said if they were to exchange it evenly it would be flagged as fraud. WTF??? Really? Like charging more for the same item isn’t fraud when the receipt clearly states I can return or exchange in the store? Oh, and to add to the insult they said the only way they could match the price I paid were if I were to open a Gap credit card! That sounds totally sketchy on their part!
I later called online to complain about the service and they were completely apologetic. They sent me the correct size I wanted, matched what I originally paid and gave me an additional discount for the horrid service I got at the store. They confirmed that the store should have done an even exchange.
At the end, I got what was fair. The only drawback is having the hassle of going back and forth doing returns because it’s a complete waste of time.
Stonestown Gap, you are a complete disgrace to the company. And store manager «Jessica, Manager 4», you are no better.

Had a bit of a challenge trying to return an item that I bought from Gap online. I originally tried to exchange the item for a different size, but because the item was not instock in this store an exchange could not be done. I asked for the item to be returned instead. the cashier instructed me to return the item by mail. (FYI, the item was NOT an online exclusive, nor was it labeled «Return by mail only» on the invoice.)
Fortunately a second cashier was available to assist us and she scanned my printed invoice and the transaction was able to go through. (The first cashier did not scan my invoice but simply typed in the barcode of my purchased item and, upon confirming that the item is not in stock, concluded that my return could not be done.)
Maybe this is due to staff training, or sometimes we (i’ve worked in retail for 10 years) forget the details of our return policies. No biggie… But i did feel like their customer service quickly shifted during this transaction. While they were very courteous in the beginning, the cashiers quickly became very aloof. I remained polite (especially because i had my children with me) but as a customer i felt like i was being more apologetic to them for returning an item that was shipped to me in error (Gap sent me the wrong size.)

This store is located on the second story of Stonestown shopping mall. Going towards Macy’s side!
I came here around 8:20PM (they close at 9PM during the week) and to the left are women’s clothing and to the right are men’s. Everything is presented so well, i felt really bad for looking for my size in the stack of clothes!
I feel like Gap always has a great selection of clothes in preparation of the upcoming/​current season and they’re always having deals! If you have a Gap credit card, you’ll probably be emailed special promotions prior to the actual promotion happening and the discount can be as big as 50% off 5 items!
The workers here are so kind. They’re patient and willing to assist you at any time. Even if it’s past 9PM and you want to try something on, they’ll let you (but obviously warn you that they needa dip cause they got places to go and people to see).

There was a point in time where this gap store was my life. I would come almost everyday. I love gap clothing. Everything is such a good quality. I love how they remodeled and added more of a variety to the store. Everyone is so helpful and approachable. They are always in a bomb mood. This gap for me seems so organized. They have a more open area and I love it.

Average Gap store– but since they moved locations, it’s actually really nice and open. There are a TON of clothes there, and so it’s worth the trip!
I found the workers to be extremely friendly, and had no negative interactions with them.

I have worked in retail my whole life, and excuse me if I seem harsh, but customer service is key… and this place has zero. I have walked in here a few times and have gotten greeted zero times. But it was my experience recently that just topped it off. I walked in, know one greets me… ok. Walk around for a good 5 minutes… no associates to be found. So, I have some items in my hand walking to the fitting room to try some clothes on, finally spot someone who works there. Then I ask her for a different size in a top and she brings me the wrong one… ok it happens, it looked similar. So then I go out to just grab it myself, thinking she must be working alone or something… then I spot another associate. She isn’t helping this other girl out at all. Finally I get to the register and there are 5 people in line, two returns and no one else is ringing. Ummm it’s 9pm and I wanna just leave at this point. The other associate walks by but decides she is gonna go fold some shirts before she decides to help with the line. I’m just so disappointed. Either they are both new and working together or they need more people on the floor. That store is pretty big for two people to be running it. GAP you gotta get your stuff together, this is not ok. I give one extra star cause I really like this overpriced shirt.

You know I work in retail part time and I’m super nice to my customers. I expect the same when I walk into a store. The salesperson could not even smile at me or greet me. Then I brought in a copy of my credit card because I have not received my real one yet. She proceeded to tell me, I’ve never seen one like this before. Really? I gave her my ID and really did not expect this. I did find a cute pair of jeans but not much else. People who hate their jobs should not stay with them.

The clerk disappeared on me while searching for a pant. I decided to leave the store with my best friend since she was taking forever.

Came in today to return pants that i bought Less than a week ago and wore once when i tried it on in-​store. Two Days later i noticed i still haven’t wore the pants because i have three kind of pants that has the same color so i decided to return it and the manager Amanda smells it and says «yeah you cant return this» when i just told her and cashier i wore them once which was before i bought them! & I had my receipt! But Miss Big shot Amanda thinks she knows everything when she made some wrongful judgement on a product i am returning not dirty, wore once, & had my receipt! I highly recommend to go here if you are 100% sure because customer service isn’t at all close to being a fair service.

Compared to all the other clothing stores for young adults, this place is superb.
There isn’t any pretentiousness or snootiness found here… unlike other places like American Eagle.
The staff is super friendly and helpful. If you walk around stonestown, these are the busiest employees you will find (except the servers at chevys or olive garden).
It’s unconcerning to see poor reviews for this store, I was shocked… but then again, this is Unilocal.The majority of the people on here seem to be those crazy customers you find anywhere!
It is a bit on the pricey side, but I have noticed the biggest difference in terms of comfortable fit and looks w/​my Gap jeans compared to my old Levi’s.
Anywho, don’t take my word for it… go there yourself!

Terrible customer service. Their stock is messy, sloppy and prices are mismatched and difficult to comprehend.
They have a mysterious and idiosyncratic sale pricing system, that is too much work to understand and keep track of, unless you’re a GAP employee at Stonestown Galleria.
Today, I found a cute knit dress, that was marked down to a sale price of, $ 59.99, with an extra 30% discount.
The dress was hanging in a discount rack with other knit dresses, and a BIG sign that said: take an EXTRA 30% off sale priced items. I was so thrilled, and the dress fit so cutely– a medium/​petite!
Oh, no, but when I got up to the cashier sales woman/​girl, she bursted out and said: «Ooooops, I’m sooo sawrrrry, but this dress is not on sale.» (she said this in a very snooty and high pitched nasal voice, that betrayed her real intent– that of being bitchy and bitter)
” Why; what do you mean?” I asked her.
«Well, you see, this sale price tag ends in a ‘.99′, and this means that it was an item that was sold online, and was then returned to our store.»
She then went on to explain, that only sale prices that end in ‘.95′ are eligible to receive the extra .30%. discount.
Long story short: they would NOT HONOR the store’s 30% extra discount sale– they flat out refused, despite the fact, that I explained (very calmly) that the average customer could not be expected to know, or understand their self-​indulgent caveat, regarding their so-​called, .99 Vs. .95 pricing system. (or whatever!)
I also explained that the dress had been hung together with all the other markdown knit dresses, and that my dress also had a sales ticket, with a reduced price– and that this alone, qualified me for the extra 30% discount– which they advertise with big, bright signs all over the store front window, and throughout the entire store.
End of story: the customer service at this particular GAP store demonstrates a very pathetic and backwards, unsophisticated sales attitude.
P.S
To be very honest: one of the things that really bothered me the most was when the so-​called store manager SCOFFED AT ME, rolled her eyes, and then spoke from one side of her mouth and mumbled: «This is a 60-​dollar dress, we can’t…».
I mean, I almost felt sorry for her. She sounded so small and pathetic. She actually made an audible cry and stressed on the word, «SIXTY-​DOLLAR», as if she was talking about a $ 1,200-dress, or something! WOW, by the look and sound of it, this particular GAP store is not doing very well, and her sales numbers must be really down this quarter, if she’s quibbling about 60-​clams! Pobrecita!
Dear GAP (at the Stonestown Galleria) Here’s a suggestion: Make Sure You Label, organize and Explain all your little sale exclusions, (IN PRINT) and make sure you spell out everything for your customers (IN PRINT) — so you don’t have to embarrass us, in front of other customers, when we make logical assumptions about your disorganized sale items.

Meh… never a fan of the gap… still not…
Customer Service=sucks…some stores ALL the store reps say hi… today at the GAP NONE!
that is all good bye

3.5 stars.
I’ve been to this Gap so many times for the last 8 years and I finally got a chance to write a review for them. Everytime I come here, I get a nice greeting and they ask if I ever need anything. The only thing i’m upset is their selection and in stock items. They run out of things so quickly and their dressing rooms are always full! This Gap is just way too small and it always forces me to go elsewhere like downtown SF for my size or just to find what I want. Yes this Gap is great with service but their stock just sucks, besides that, I still come browse once in a while.

FYI, they’re having a big sale right now! ADDITIONAL 40% off sale items! Not sure how long its gonna last…
I seldom shop here because everything is so expensive. $ 50 – 70 for a dress? $ 40-​$ 60 fora pair of jeans that don’t even fit me! Eff that! I’d rather take my ass to Forever 21! Is it just me or do their jeans run really big? I can’t even fit into their size 0! Either that or I’m one skinny bitch. =(
Anyway, I bought a cute herringbone blazer for around $ 40. It was originally $ 98. I had my eye on that jacket for the longest time. Thank goodness it finally went on sale! Don’t think I would spend $ 98 on it. Also bought some cute crew socks for $ 2.
Thank god for my $ 50 gift card. I walked away with 1 jacket, 4 pairs of socks, and a headband. I only had to pay a $.50 difference. Now thats what I call «Ballin’ on a budget.» Ha. =D
*Yay! I’m a fan of their sales!*

Like most other Gap locations, this one offers pretty much the same stuff. It’s a bit on the small side so if you’re looking for something a bit unique or limited edition, you probably won’t find it here. If you are looking for something specific (say, a pair of shorts that weren’t in your size at another location), you may find it here since most San Franciscans don’t shop at this location.
The sale section can be messy at times, but not as bad as some other places. The staff is A-​ok.