Gap

The store was huge & everything was on sale!
However, since there is so much inventory — you have to dig through piles of clothes to find your size. The employees do not even look at you — they just judge you from afar.
Waited in-​line for 15 minutes and the cashier didn’t even look at me — better customer service at the DMV. Spent over $ 100 and was charged 10 cents for a bag. Lame.

Really nice employees on a very busy day! Thanks!

Asked their female employee to bring me a bigger size of pans. never came back!!! I was waiting in a fitting room for 10 minutes!

This store has the worst customer service. The weekend crew especially love socializing in the dressing room. The store was left unattended for questions or to complete a transaction. Thankfully the Market street store is not too far away. I’d much rather travel a bit further for a better experience. Try going in on a weekend and experience for yourself.

This is the second time I’ve been to this location and have had multiple employees look directly at me and then walk away. This is also the second time I’ve seen the same employees screwing off and dressing one another with clothing from the racks and hiding off in a corner chit-​chatting rather than working.
The first time I came in was on a day in the mid-​afternoon, and the short Asian girl that works here (believe I heard her name to be Crystal) was shoulder-​to-​shoulder with me picking clothing out of the clearance rack, before walking off to the counter to either be rung up or to discuss the clothing she just pulled off the rack. I mistook her for a customer the entire time before I realized she was just a lazy employee that I’m assuming had no desire to ask me, or anyone else, if they needed any help.
Came in again last night to look for some cropped black skinnies, and the same employees were in here doing the same thing — nothing. Granted, there was hardly anyone shopping, but again, multiple employees looked right at me and walked away, no greeting, no offer of help. I grab some stuff I want to try on, walk to the fitting room, and there’s Crystal and two other male employees chatting away; no one looks at me as I stand briefly in the doorway, but one employee walking out of the fitting room just goes, «Oh you can use room 2, it’s open,» and walks off.
The skimmers are too long, fit like regular pants on my 5’3″ height, walk out to dump everything, and Crystal and the two other guys are dressing one guy and discussing what they’re going to wear to some event, and what looks «cute» and what’s «ugly.» The entire time I was in the fitting room, all 3 of them were standing there bullshitting amidst their personal conversation, and there were a number of things they could’ve been doing, like the mountain of go-​backs thrown onto a table.
When I walked out, there was this strange silence as Crystal and the guy being fawned over stared at me, and finally the other guy asks me if the clothing worked out, and I said no and left it all with him.
Yet again, more retail employees that are jokes — don’t these people realize they’re lucky anyone hired them? And no, looking directly at a customer and then turning away haughtily doesn’t count as service. Skip this location and its laughable staff and tiny selection.

The clearance rack never disappoints!
This is my favorite GAP location :)
There is ALWAYS a sale at The Gap!

2-​story location that contains:
Gap Body/​Athletic
Women
Men
Kids
Baby
Sadly, women’s petite a are not available here (do any Gap brick-​mortar stores carry petites? I usually just order online)
Order online and reserve in store for easy pickup
This store rarely has the crowd chaos that the mall locations have. A clerk told me that even on Black Friday this location is pretty dead (sounds to be about true as most tourist foot-​traffic goes to Market St./Union Square for shopping)
Bonus: extra 10% off if you use a Gap Inc. family credit card on Tuesdays (I got the discount when I used my Banana Republic card)

About me:
I am an infrequent Gap shopper; maybe every 2 – 3 years I’ll refresh my stock of «Modern Boot Pants». I love these for work– the fit is flattering, although I wish it had pockets on the butt. Anyway.
About 18 months ago I refreshed my pants stock, and decided to sign up for the Gap Visa card since I would save a chunk of change. I then managed to earn a $ 30 Rewards coupon, which lay unused for the next year.
Got a notification that the coupon would expire, so I hit up
. Thanks to the coupon as well as some mad discounts on the day I happened to shop, I ended up getting $ 55 worth of stuff for an actual outlay of, like, $ 6 (including free S/​H).
I then realized that the camisoles I bought online were the wrong size. I figured it would not be a problem, that I’d exchange them in-​store for a smaller size. The Gap telephone customer service agent warned me that this would not be possible– I would have to return/​re-​purchase, in which case I would probably lose the crazy discounts. I was sad, but figured I’d give it a shot.
I used to work in 3 Embarcadero Center itself, so I’m familiar with this Gap location and prefer it to the Union Square flagship. It’s never overwhelmed with crowds or clubby music, and I think they had discounts every Tuesday (?). I went by with my online purchase, and the assistant manager was helpful and obliging. I was able to return/​re-​purchase the camisoles, getting the correct size, for the same price I paid online.
I’m so happy with this experience! Based on my conversation with the telephone agent, I thought Gap might balk at the simple exchange. But there was no problem whatsoever, and the manager and sales clerk were both helpful and friendly. I dunno why this positive retail experience surprised me so much, but it really did, and I walked out of the store feeling really happy and a strong renewed sense of loyalty to Gap. I’d been considering canceling my Gap Visa card (now that I finally used up that pesky reward coupon) but might just hang onto it now, out of– well, out of loyalty.
Thanks, Gap. A simple thing, for a relatively small amount, but the store manager and clerk (Jason and Elaine) made my day.

I used to love GAP in high school and saved allowance to buy their $ 10.50 Gap Ts. And of course to get their blue drawstring bags. Now, i feel like it’s really gone downhill. Come on, Gap execs, you are literally down the street. Make your SF stores something to be proud of. Now, why in anyone’s world, would you place the Baby store on the second floor where a mom w stroller has to go through the building lobbies, special elevator just to browse?! Make things user friendly and accessible for customers and they will come! and make your flagship city stores something ppl wrote home about!!!

Items marked «two for $ 20» did not ring up that way at the cash register today. Instead I was charged as if I had purchased them separately. I caught the mistake and told the manager. She couldn’t have acted any less concerned. She said they were aware of the problem, but instead of promising to adjust her computers to recognize the discount, she said her cashiers were catching the error at checkout. Um, your cashier did NOT catch it. I had to point it out. Less vigilant customers – or customers being rung up with lots of items – are going to get overcharged.
Gap Inc. earned $ 14.5 billion in revenue last year. Do they really need to mislead and overcharge their customers like this? And then refuse to take any meaningful steps when caught redhanded? I encourage you to shop with another brand. Or at the very least, go to a Gap location where the staff actually give a damn.

I was told by a co-​worker that Gap was giving away a free t-​shirt today to the first 50 customers so I called this store to ask if they still had free t-​shirts left. The two people I talked to said they «weren’t allowed» to tell me how many t-​shirts were still left even though I told them I wasn’t interested in walking all the way over there if there weren’t any left. The woman I talked to assured me they did still have some left so I decided to walk over and try my chances.
It took me about 15 minutes walking to get there, which, at 7 ½ months pregnant, is a lot of walking for me. Once I got there I checked in with the associate at the register to confirm they were still offering free t-​shirts. She confirmed that yes, they were and pointed me to a section on the back left-​hand side of the store where the t-​shirts were located. She also told me there were more t-​shirts at the front of the store and upstairs. I asked another associate if there were more t-​shirts anywhere and he too referred me upstairs. Once I got upstairs I asked an associate where the t-​shirts that qualified for the free-​giveaway were and she said those were all downstairs. I told her that was funny because two people just pointed me upstairs, so I had to walk back down again.
After sifting through the meager offerings (only the solid colored t-​shirts in select styles qualified as for the free t-​shirt because those were the only ones marked $ 19.95 or below) I just picked one I wasn’t really that into so I could get out of there. Once I brought it up to the register, the associate started to ring me up for the t-​shirt and I said, «You guys are still doing the free t-​shirts, right?» and he said «Oh, no, you have to have a coupon for that.»
«Where do I get the coupon?» I asked, since not one of the 6 people I had talked to had said anything about a coupon.
«We already gave those out to the first 50 customers, I don’t think there are any left.»
«Well, I just called before I walked over here and they said there WERE some left.»
«I’m not sure» he said.
So I just walked over to a manager who was already explaining the same thing to another disappointed customer.
I left the store feeling extremely mislead and taken advantage of, not to mention peeved that I spent my whole work break in an attempt to get a free t-​shirt I didn’t even like, which I was then denied due to poor communication and poor customer service.
I don’t plan to frequent any business that comes up with this kind of marketing ploy, offering something for free under very vague terms, just to get people into their store, and then neglecting to provide key details needed to take advantage of the offer. I was pointed all over that store instead of being offered a coupon, which was essential to the entire transaction, by any one of the 6 people who I talked to about the free t-​shirt deal that day.
Needless to say, this isn’t about the free t-​shirt; I don’t even like GAP t-​shirts. The ones I saw there were so thin you could see through them, so I’d need to buy ANOTHER t-​shirt just to be able to wear it out. This is about customer service and decency. You don’t lure your customers into your store with vague promises of free things you can’t provide. I should have gone with my gut instinct when I was given such elusive non-​information on the phone when I called and just NOT GONE IN… but offers like these inspire a hopefulness that is all too often taken advantage of.
That being said, all the employees in this store were just pawns in GAP’s marketing scheme so I don’t necessarily blame them (although they were definitely not on the same page about what was going on and how customers were allowed to use the offer.) Most of them seemed genuinely helpful, however confused on the details of the offer. That’s about the only good thing I can say about this trip to the GAP. The best part was the small bit of exercise I got in walking all the way there and back for nothing!

Horrible customer service! I don’t care how close this store is to my office, I will never shop here again.
I came in today and not one employee cared to greet me, did not seem they greeted anyone. Then a cheerful, stumpy female associate perkily greeted customers SELECTIVELY. While she chirped away nonsense, I searched high and low for a pair of trousers in my size. I had to go UNDER A DISPLAY to find my size. How ridiculous.
I am perfectly capable of helping myself, however when people are PAID to do a job and fail to do it, I am disgusted. There are many people who would happily perform this job, top notch. When I worked retail, I did not miss one customer. I was always running around looking for an item for them. None of my customers had to lift a finger. The low level of customer service is horribly disgusting and this store really meets that well.
The dressing room was left unattended. If I wanted to shoplift, I probably would get away with it.
When I went to pay for my item, I was looking forward to the person ringing me up to ask me if I found everything OK. I was ready to say, I found everything myself! Alas, the large girl «Chris» did not ask me this. She didn’t even say hello. What a cow.
Are you a lazy jerk and need a job? Apply at the Gap, located at Embarcadero Center!

The staff here are helpful, but the Men’s selection here is the worse I seen at a GAP store. It’s such a small section, hardly any of the items online are actually on the racks here. If you’re just looking for a polo or some khakis come here, but if you are looking for a specific jacket or jean, try the flagship store near Union Square instead.
The only reason I come here is because my bus stop is right in front of this store, good for convenience but not really for the deep selection.

Shopping after or during the Holidays is no fun, I’d rather do just about anything to avoid the crowds. When I saw the sweater sale sign I had to stop in, my wardrobe needed some new sweaters for work and this cold winter weather.
The store was crazy crowded on my lunch hour, but I managed to find two sweater tops that were on sale with an additional 30% off. I tried both on, intending on purchasing one — but they both worked. When I got to the register, the lady took off the additional discount and I practically got a free sweater. I purchased both sweaters for $ 17.00 and have been pretty happy with my selections every since.
I may rethink doing the after holiday sale thing. It wasn’t really as bad as I thought it would be and now I’m cozy and warm.

Neatly organized and fairly large. Located in the beautiful Embarcadero Center walk, very close to the Ferry Building.
There’s a regular GAP downstairs, but this store seems to be focused on the little ones. If I had any kids I would definitely bring them shopping here.
Enjoy the photos.

Lovely setting, there in the Embarcadero Center. I guess I had known the Gap store was there but was unaware of Gap Kids and Baby, which is upstairs. I found it while meandering around the other day.
Since I had purchased some nice baby things at Gap Baby in Hillsdale, decided to see what this store had on sale. Very nice selection of sale merchandise. This might be addicting for us grandmas.

I was rather thrilled when I saw a huge selection of winter coats during their additional 40% off on sale for all items on the clearance rack. While every store I went to in the SF Bay Area was rather sold out on these coats (it worked out to be $ 34 dollars roughly each when the regular price was $ 120), this place had tons left and in 3 different colors. They even had smalls and mediums, sizes that are normally sold out at other GAPs.
I had a pretty positive customer service experience here. The sales associates were friendly and asked me if I needed help. I was helped quickly and was in and out of the store within 10 minutes. Store is orderly and clean.
Loved the sales selection at this store and the fact that it’s rather uncrowded. General selection would be less than the one found at Powell and Market.

Last Thursday on my way to the Foreign Cinema 10 year Anniversery Party I got caught by a flyer from Gap about the 69 jeans release party, drinks, food, and music not to mention discounts just that night. Well, needless to say I got caught, I didn’t need to shop but I did and I loved every minute of it.
I bought the new jeans which I love and ended up with a couple sweaters which I love. Let’s hope they don’t fall apart as gap stuff tends to do… Seriously a little more quality would do wonders for that company because they certainly do not lack in design.

I’ve never really been a Gap girl. Oh sure, there’s lots of you out there that look at the blonde hair, blue eyes and the fact that I’m private school educated and scoff at this remark but seriously. NOT a Gap girl. I abhor the common and preppy scene and have no desire to wear cheap fragrances on top of my cheap clothes that are priced far too high given that they are merely glorified Old Navy.
Ahem. Stepping down from the soapbox.
However, my recently released from the hospital friend wanted to go shopping here so I obliged her. Because I am a good friend and that is what good friends do.
I was pleasantly surprised to find that they had Havaianas on sale for $ 8.99 tucked away in a little corner and I made off with two pairs of those and a dress that I’m not sure if it was worth $ 22.97 on sale but was awfully comfortable and not at all Gap-​ish. However, the store closed damned early on a Friday night and, while I understand that perhaps this place isn’t as busy as it is when everyone is at work, one would think that staying open past 7pm would be standard for a corporate giant like Gap. Yet, it appears not so much so.

If you find that after sitting in a chair all day, your dress that has to make it to a fund-​raiser tonight is all stretched out in the tummy and all wrinkled around the hips and you have no access to an iron or steamer and need a new dress, don’t bother coming to this store. Not even around the holidays. They will probably have two styles of dresses and none of them will be in your size if you fall between a 2 and a 10. Walk outside, turn right, and continue on to Anne Taylor.
That being said, the staff here are friendly and sometimes they have a good sale section. They have all the basics, so if you find yourself at work with a stain on your shirt, this is a safe bet for a button down or a T. I’m not really a Gap girl, but it’ll work in a pinch for basic emergencies.