Got Sleep? by Sleep Train

We went into the Stonestown store on Sunday. We are just beginning our look to purchase a new bed. The sales person was not helpful and we felt put off. Her answers were short and didn’t even showcase the features of the beds. We asked for a brochure and stated they didn’t have any.
We starting talking about an estimated cost and she said between $ 7,000 — $ 12,000. period.
She did not even go into details of the features that would constitute the high price range.
We’ll go to another company that will be proud of what they are selling to the consumer.
So much for Sleeptrain.

Evan and Tyrone were very helpful and did their best to get us the most amazing deal of all time! It was one of the best shopping experiences I’ve honestly ever had, and those two guys made it happen! we weren’t looking for such a luxurious purchase but ended up with one of the best options available. Consider getting a better mechanical base that could be cheaper rather than having one thats the same brand. we got a tempurpedic mattress in combination with an icomfort mechanical/​movable base. the tempurpedic ones only have one function and you’d have to pay more for more, like massage, the front moving or the back but the they helped us figure out a way to make things cheaper by suggesting the comfort base that has all those functions in one go AND ITS CHEAPER. it was a day when there were offers for giving us 300 dollars off accessories but we really got a lot more than that! thanks for all the candles, guys! craziest experience, but honestly quite amazing.

We bought a mattress at Macy’s and ended up retuning it after we walked inside the Got Sleep store. Jordan greeted us with a smile. He was very informative and knowledgeable about different types of mattresses and pillows. He was not pushy, but very very helpful. After talking to him for few minutes, we ended up coming back the next day and purchasing our mattress, pillows, sheets and mattress cover saving 100s of dollars. Our experience was five stars! If there were more stars, we would give it to him. We highly recommend this store and Jordan. Thank you Jordan and keep up the good work!

This is a shout out to Jordan who gave my husband and me old fashioned, extraordinary service and ended up selling us a bed we are in love with! Jordan was easy to talk to, he was patient and gracious and well informed about the different kind of beds/​pillows/​sleeping habits and let us take the time to draw our own conclusions. We had been shopping for quite some time and had every intention of waiting longer… in fact, we walked down to Macy’s and comparison shopped. Jordan encouraged us to make an informed decision. We ended up coming back and buying a king size bed and frame. There were great incentives too like linens and pillows. Jordan was very patient and helpful as we worked out our credit application too. I highly recommend talking to Jordan if you are shopping for a bed. We love our new bed!

So I stopped in there on a whim with my friend. We were looking at a pillow that has a constantly cool side. One of their people comes up, Jordan, and just says «hey you can try it out.» Unlike most pressuring or hovering salesmen, Jordan just offered a free trial right there in the store. We took it, the pillow was really nice, and Jordan had some real cool information and let us know he’s had the pillow for a few years. He even mentioned some other ones they sold that he’d tried, but didn’t like. At the end, I ended up buying the pillow. Very nice, no pressure to buy. I definitely recommend this place.

I recently bought a Tempur Pedic Mattress at this store from Don Green. He was easy to talk to, little or no pressure, very informative. He started by showing me a cheaper Tempur Pedic mattress based on what I had expressed to him of my concerns, but it was too firm for me and I ultimately went for a slightly higher end mattress to accommodate my back. I was very appreciative of the fact that I found no «bait and switch» type tactics and he did not at any time, try to push me to buy a higher end unit, it was totally my own decision. Don let us look around without hanging over our shoulders, but was available for any questions. He explained to us the warranty of the mattress and the return policies as well as giving them in writing. He did offer to us the option of getting the mattress on credit without interest for 3 years, which many people would appreciate with such a high ticket item. This purchase was not cheap but this is not an area where you want to buy cheaply. Delivery was exactly on time and went very smoothly. Thanks for such good service Don. I would definitely recommend this particular store and salesman to anyone who asks.

My experience with Got Sleep is limited to one very successful purchase of a single big-​ticket item: a Tempur-​pedic mattress that was expensive but comes with a 20 year guarantee. The purchase was complicated because I was trying to compare this mattress with other, less expensive mattresses from other brands. Mattress companies go to great lengths to make comparisons between rival companies difficult by using undefined descriptive terms. Don Green at the Stonestown store went well out of his way to help me compare as best as I could. He’s a good communicator, made himself available to answer my wife’s question in repeated phone calls, and took the initiative to call me unsolicited with new information. Don also got me a great deal on a floor model, with extra accessories thrown in. Got Sleep is affiliated with Sleep Train, and I went to their Van Ness store to pick up my complementary accessories. High marks to Kommani and Marcella at the Van Ness Got Sleep/​Sleep Train for their friendliness and helpfulness. Everett Washington at the Van Ness store arranged a tricky delivery that went off smoothly and also earned my appreciation. It’s almost like everyone there wants me to be relaxed and sleep well. The result: the best sleep of my life. Thank you, Don Green, Sleep Train, and Got Sleep !