Groom – Green Pawz, Inc company

I was a client with groom for over 11 years. Within the 11 years I’ve been going there, there have been 3 different owners. The last one, green pawz company made me look for another groomer. Picked up my dogs the last time I was there and I usually book an appointment for the next time, when I’m told oh by the way prices are going up. No warning or reason. I understand about expenses, but I wasn’t getting anything new. The shop was disorganized and they always couldn’t find my records. But it’s ok, I’m happy with my new groomer, and so are my dogs!

Just had my Cairn Terrier groomed here for the first time since GREEN PAWZ owner, Julianne, bought it. WOW, am I happy! Desiree and Esther do a wonderful job and are extremely nice.
Thank you!’ Love, Winston (cairn terrier)

Good stuff. Remy comes out of the shop looking great and seemingly very happy. I’m pleased to have had Remy groomed there a few times and will be going back for sure.
I think if your pet leaves a groomer and isn’t acting weird, freaked out etc, you found the right place. And Remy is always her normal self when we pick her up.

Dropped my dog off at 12 as groomers had requested. They did not start working on her till 4:45…keeping her in a cage. They phoned at 5 advising to come at 5:15… Still not finished with two young woman furiously working to get the job out.
Keeping a dog in a cage for four hours? Not cool
Not being honest with your or your clients schedule? not cool
I would much prefer a business give me a more exact time to drop off.
Grooming looks hurried, rushed and careless.

Took my golden retriever here to get groomed and washed. They did a great job — fur is well kept, clean, and smells great. The big guy looks pretty happy. They were very flexible as I had to make a last minute appointment and the service was pretty quick (definitely hate waiting). Would come again!

Groom is under new management since the month of September. I’ve been going to Groom for the past 3 years, and I’m sad to say I will no longer be a returning customer. I’m not sure if they hired new staff, but I am extremely unsatisfied with my experience under the new management.
I have a long haired shih tzu and specified I do not want her body hair cut. However when picking up my dog, they cut off easily 4 inches of her hair on her body. They clearly used whatever longest guard they have and buzzed her. I don’t understand how you mess up instructions/​specifications of DON’T CUT. Also, because I’m a returning customer they have a record of my previous haircuts. They have a written record of me requesting not to cut her body hair. I even provided a photo of my dog with previous haircut for reference.
I can say the cut was well done and she smells great. But if you don’t follow instructions why am I paying you. And don’t advertise haircut of my choice.
I take extreme care to maintain my shihtzu’s long hair and keep her matt free, and now it’s gone because someone can’t read or follow instructions.

I have a rather large dog and frankly bathing him is a bit of a hassle and often an ordeal. I normally just bathe him either in the backyard or at a pet store with self wash bins. He had some pretty big knots of hair underneath which I thought needed electric clipping, so off we went. When he came back he was wondrous. Nails clipped, all the mats gone, and they even took the time to trim around his toes and… I could go on and on, bottom line, they did a magnificent job.

I called on Friday and they were able to accommodate my pup the next day — I was impressed by this. They are super nice and helpful. I don’t like my dogs hair very short so when I explained what I wanted usually groomers try to talk me into a full cut but they did exactly what I wanted. The price is very reasonable and it only took a couple hours. My pup came out super happy. I am pleased — this will be our new groomer!

Really Really Really happy with their service. My doggy smells delicious, her nails are perfectly trimmed and they have a Chihuahua special. :)
After my first time coming here, I can’t imagine going anywhere else. I used to take my little lady to a different groomer, and she did a good job (at least I thought). After coming to Groom, I realize just how much better things could really be.

I don’t know where all the good review comes from… employees?
Went there for a wash. including cleaning of the anal gland.
Afterwards he has been bleeding and swelling around that area.
I thought these people knew what they were doing.
Now have to take him to the doctor.
50 bucks wash… another 100 bucks doctor.

As good as it gets! Great cut made my shih tzu puppy even more adorable and she’s never been happier. I highly recommend for all shih tzu owners.

I love Groom, not because its exceptionally fancy or that my dog loves going there but because they get it done. One of my dogs does not tolerate having her feet touched, getting brushed and definitely not getting shaved. Groom was able to get all of her matting taken care of, cut her nails, cut her hair entirely with scissors and make her look cute to boot! I will definitely be brining her back.

I love Groom but more importantly, my 9 lb. dog loves Groom too! She walks in the door like she’s going to a party. She is always beautifully groomed here and I trust them completely. When my dog sees the gentleman who does the washing (in the back room), she jumps up on him and wags her tail like crazy. That tells me she loves him and that he’s very gentle with her. It’s important to know that she’s being treated with love and after 4 years of going to Groom, I can’t say enough good things about them.
It’s a small shop with close supervision by the owner who is almost always there.

Atrocious!!! We took our pup here based on the good reviews. Don’t be fooled!!! I don’t know what happened while he was there but he came home freaked out with obvious pain in his right ear. He would Unilocal in pain when I would touch it. Finally got a peak and the entire lower lobe is covered in dried blood!!!
What did you to my pup!!!
Why wasn’t anything said ?!?
They even told my husband how great my boy was I the table!!! What happened???
Awful. Beware!!! Plain scary to let these people have your loved pups in their care.

Groom is my doggie’s go to groomers! I like to take my dog every one to two months when his hair gets wavy, long, and even sometimes slightly tangled… When I get him back, he’s brand new! He would smell nice and stay soft and clean for weeks! Definitely check out Groom when your doggie needs a cut!

It saddens me to write this review as I had great loyalty to this groomer and trusted them for about 8 years with my labradoodle.
I brought my dog in for a groom recently and they cut him very badly (about a 4 inch cut on his stomach) with the hair down to the skin in a large patch about 6 inches long and 5 inches wide. When I picked him up they were very quiet and I thought that was a little strange but just chalked it up to the fact they were tired and it was the end of the day. I had no idea he had been cut very badly as it was in a place not visible at the time and they did not say a thing.
As soon as my dog jumped into the back seat the gash on him smeared a large amount of blood on the back of my seat in the car and I immediately knew something was wrong. I checked him and sure enough saw the gash. I immediately brought him back and they denied doing it saying, «it must have been there before you brought him in» this is ridiculous claim as he was there for 7 hours and this was fresh blood.
They did not take responsibility for their actions and I left very angry and since the owner Nana was not there I decided to wait to call her the very next day as the groomer was hostile towards me and my wounded dog. When I called the next day the owner Nana down played what had happened and barley gave an apology. I paid in full $ 80 plus a $ 20 tip and she did not even mention the idea of a return of payment. I monitored and cleaned his wound which thankfully healed very nicely but I was prepared to take him to my vet in which I would have requested them to cover the cost of that.
I understand accidents happen, however to know of such a thing and to not tell me then deny it is unacceptable and very disheartening.
Very disappointed in this experience.

It saddens me to have to write this review because our family has been taking our dogs to groom for 12 years, but I had two very bad experiences recently that I must share.
Last time I brought my tiny, 4lb Shih Tzu to Groom, they cut her very badly on her stomach. They offered to pay for the vet bills if it got infected, but they still charged me full price and then blamed it on me. They said that her hair was matted and that I asked them to cut her hair too short. I pay them $ 80 total with tip — they should be able to do it without hurting my baby, or at the very least, know their limits rather than blaming me afterwards. Months later, she now has a dark scar that she will have for the rest of her life.
The time before last I was also disappointed because I was growing out the top of her head (it took about 8 months), and even though I asked them to keep it long, they chopped it off. They did not offer me a discount.
I will never go to groom again.

The staff at Groom are awesome. Awesome customer service, awesome work! Our 3 year old mini poodle/​bichon Lychee always comes out looking like a puppy… how we like him to look. I’m pretty bad at remembering to make the next appt, so I always end up making last minute ones. I would often call after-​hours and leave messages on their machine the day before I want to take my baby in, and they always call back if they can squeeze me in, have a last minute cancelation, or even if they don’t.
They don’t try to hustle you like other grooming «spas» that I’ve taken Lychee to. Sometimes Lychee would be matted behind his ears or stomach, but not a lot… and they just brush it out without charging me an extra $ 15 – 20 like the other places. Their friendly and responsive customer service tells me that my baby is in good hands when I leave him there. I highly recommend Groom to everyone that’s attached to their dog like I am to mine.

FINALLY! Amazing groomers in my neighborhood! I used to take Mochi to WAGS all the way across town on Polk St. I loved WAGS but it was just too far and parking was hard to find.
My mom first brought Mochi here about 3 years ago. He came home with a nice and even haircut. They keep a record of all haircuts, ear cleanings, nail trimmings, etc. Most of the time when I bring Mochi in they just ask «same as last time?» I’m not sure why but I like it when they ask that question. Sometimws I change up his haircut by getting a Schnauzer cut for his face opposed to his usual teddy bear cut.
Sometimes he comes home looking a little janky since his hair is neither straight nor curly. His butt is the curliest part of his coat. Janky or not, Mochi comes home looking absolutely adorable.
Another reason why I love Groom? I can do morning or afternoon appointments. Morning appointments I drop him off around 9 and my baby is ready by noon!

My sister and I are definitely Groom fans forever. I even got my friends to go there! Chihuahua special $ 30 and puppycut + bath for a small yorkie is $ 65. The prices keep getting higher but what can you do, it’s the price of trust and quality.
I’ve been experimental with my dog’s grooming so i take her to different places. Groom still out-​grooms them all! =D They do a great job with all your requests! I always want my babies to have super short well trimmed nails, ears and paws as well as butts (gotta hate them dingleberries with long haired dogs!) The dogs always come back smelling great! They come home so clean, happy, and cheery! (with a cute bow in her hair too!)
Ten thumbs up if i had ten thumbs… so let’s just imagine all my fingers are thumbs!