HD Buttercup

I like HD Buttercup and I’ll always stop by when we have wants and needs but I can’t say I love it yet. It’s eclectic so you need patience and creativity to browse and spot the gems.
Many items are as is and surprisingly much of it had damages on them. The management team is helpful so that’s much appreciated!
Their prices aren’t cheap, this isn’t IKEA. But it’s fun to browse when you need a furniture fix.

As some of the previous reviews have stated-​customer service does not seem to be this establishments strong point, but if you’re in the market for something, unique, contemporary, and well made this is the place to go-​It was one of those stores where I wanted EVERYTHING and I do quite a bit of furniture shopping. With that being said, as they say you «get what you pay for» HD’s prices are not cheap but the half yearly sale going on this month has quite lucrative deals with up to 75% off the original asking price on a variety of items.
I am currently renovating my two level home in the Glen Park neighborhood in San Francisco and came in looking for a rug to complement the large sofa I recently purchased from restoration hardware.
I came into the store about 30 minutes prior to close on my way home from work to check out their selection, which was plentiful and their was no shortage of marked down items. I too, like many others seemed to be unnoticed (or maybe a bourdon) as I quickly browsed the lower level where I snapped a few pictures of a few glass console tables I’ve been on the lookout for. Heading upstairs 20 minutes to close I was excited to see an extensive selection of rugs (my primary reason for visiting) I was approached by a very kind and helpful woman (Nazy) who seemed genuinely interested In the reason for my visit and after showing her photos of my living room space found a rug I absolutely love in a size that fits perfectly. She is what I was expecting (customer service-​wise) from the rest of the employees, but that’s okay. Had it not been for her I likely would not have returned in the future. Acknowledging guests and showing interest in what for many who visit is likely to be a considerable investment goes a long way-​I think that’s why Nazy is in management. Anyway, I will likely be back after discussing the rug with my partner and look forward to working with Nazy on this purchase as well as more than likely many more. Thank you for making my experience worthwhile and putting forth excellent customer service, it is very much appreciated!
Cheers!

Ordered online 3 times for different items in the past 6 months. Each time items weren’t in stock as shown on their website. They emailed me being so sorry the website was showing not available items. Worst of all, they kept my credit card charges for weeks. Very discouraging and disappointing. I don’t think they are very professional. There are so many other furniture stores out there that I won’t bother coming back to them again.

As some of the previous reviews have indicated, the service here is nonexistent. I’ve visited the store several times in the past month to explore options in furnishing my new home. Not once was I approached or offered help as I walked through the store. Employees here seem disinterested in helping, which creates a cold customer service environment. I’ll be taking my business elsewhere.

I was having a horrible time trying to decorate my new loft in Oakland. First I used West Elm’s free designer service. It took them a couple weeks, and I was completely unimpressed with what they came up with. I then designed my own space from Room & Board, and ended up having to return half of the furniture, because it didn’t look good, at all. I was so discouraged, intil I met Joel Oropeza, who is truly masterful! He took time to talk to me, understand what I was looking for, and get very creative. He designed my entire living room piece by piece & was honest with me about what looked best, not just what was the most expensive. It looks absolutely fantastic! He is smart, creative, witty, and very patient. I was so close to giving up, and I couldn’t be more thrilled with what he did! By the way, he also designed the home of a friend, with very different taste than me, and that customer was equally as impressed!

Since I was in a nesting mood I walked into HD because they came highly recommended. I walked around for 15 minutes looking, sitting, taking pictures of pieces I would be interested in.
Did any of the clusters of employees standing in a circle talking come help me? NOPE, therefore I walked out.

Too bad, they have some great pieces and sale items but I will NOT come back here after receiving the terrible customer service I had from Briana, the girl with long brown hair. I’m sorry, but I’m coming into your store to spend thousands of dollars on several pieces of furniture, this is not Walmart, so dont treat me in a disrespectful, dismissive manner.
I was so turned off by Briana I cant even bear the thought of supporting this store.
The other reviews here don’t lie– worst customer service ever! What a shame.

LOVE this store in SF! Joel is your guy if you are looking for excellent customer service. I have purchased many items for my home and office. Always a great selection and quality.

I love HD ButterCup and I especially love their Semi-​Annual 20−70% off Sale.
A fabulous establishment to often find the unusual and most «commented on» pieces of your homes décor. Worth a visit at any time. 300 steps from the PacBell Park Cal Trans station.

I first have to say I love the style of this place and they have a great selection of furniture. I like how they turned a big showroom into several intimate spaces that makes it easy to see how a room can look. If the star rating system allowed me to focus on the quality of furniture and price offering I would give it a much higher rating.
The thing that really bothers me is the lack of customer service. We walked around the showroom several times and even waited at the counter. Not one of the sales reps offered to help us or even acknowledged that we were there. I have been there several times and have been looking for a new sofa but have walked out even after being dismissed by a lady at the counter. I know that they work on 100% commission and would think that they would be nice to people. There have been a couple of other reviews like this and I just do not understand how a business can operate like this. Get off your phones and just be nice to people who are coming. Buying furniture can be very personal and may take a few times for people to decide what they want. If you are helpful and polite you just may earn someones trust to buy something.

the place is great (where Limn used to be), the selections are great, the setup is great.
the staff was very helpful during our initial purchase. so far the great side of it.
the post-​sale support and friendliness was a much different experience.
we decided to swap 2 chairs to a different model, that i called to get a stock info before i made the trip, no call, then they give a story about «samples» bla bla, but a week earlier they had 5…
they promised to call with lead time information for the chairs, but i am still waiting for the call
conclusion, great place to shop, not so much for customer service…

Im not sure how they got 4 stars. If I could give 0 stars i would. They have the worst customer service in any furniture store in the city. Despite the fact I must admit i have purchased a few pieces from them.
The last time– I was in there for 45 minutes walking around. They have around 10 sales people on staff and nobody bothered to say hello or ask if I needed help. I had to go chase someone down to make a purchase! Two sales people at the front were eating, chatting and cussing they completely ignored me like I didn’t even exist. Others were strong at their desks on their phones. Even manager lady walked by ignored me!
One time I walked in there pretty close to their closing hour and one employee informed me that they were closing which I didn’t appreciate and I’m sure I gave him a snarky answer to which he called me a b_​tch! Wow! Can you believe they cuss at their customers??? Same guy was cussing at the front desk today by the way.
I believe this is stemming from management and i hope their owner notices makes some changes.

Not sure the design is my cup of tea. It seems that the design of the products try to be sophisticated but somehow turn out very «evil». lol yah, the feel of the furniture is kinky lol definitely this shop has personality.

I would not buy furniture anywhere else. The ease of purchasing, expertise of the sales people, availability of stock, we’re all so fluid. The delivery guys were awesome too!

They have a great selection of really unique, well made good looking furniture. They are a little pricey, but you will get what you pay for. I bought a coffee table from here, it is very well made and put together. All of their furniture is good looking, just have to be careful not to break the bank.

I have been shopping here for myself and for clients for quite a long time and I just have to say James is my go to man for everything .he always goes above and beyond on every encounter I have had with him ! his coworker Bri is also incredibly nice and extremely helpful… To be honest from the manager to the guys in the stock room, this one of the nicest helpful group of people I have run across in a very very long time. Top notch they are indeed! Thanks for all of your help James and everyone else at hd buttercup you have a very loyal and happy client ! See you soon!

I fell in love with just about everything here. Allister was just hands down amazing, sweet, respectful, direct and has an amazing sense of style. He helped me put together a dream room and came in on his day off to follow up. I would highly encourage a visit, but call first and make sure Allister is free. Also a word of caution… be sure to check the pricing on any bedding you get. I was not aware enough to realize bedding can cost more than furniture and experienced a bit of sticker shock. That being said… I would not give up my $ 800 indigo blanket foer anything. The $ 250 pillow cases (maybe I would have left those) :-)

Take a seat.
It was love at first sight even though we were financially incompatible and didn’t know if there would be room for one another. But sometimes you just have to follow your heart.
Scott was there for me throughout the wooing process. Our first date. Second date. Commitment. Follow-​up note to make sure we were living happily ever after.
Love my new chair. Love Scott’s customer service. Love HD Buttercup.

I have been lusting over a tufted navy blue couch like no one’s business. And by lusting, I mean pinning every picture available on Pinterest. Were you thinking something else? I am a LADY after all (no matter what Keith and Bryant say). I was not expecting to completely empty my checking account here, but you know I can haz the sads while I sit on my perfect couch. I found said couch in the sale section and it was like stars colliding, I had to have it. I mean even if I ever find Mr. Right (yes I hear you MOTHER), I’m not sure that moment will live up to the overflowing of joy in the dark cavernous region where my heart should reside.
There’s also a very large selection of rugs upstairs, as well as beds. I’m a tad regretful that I didn’t have the patience to purchase my mattress here. I fell in love with about 5 different beds but found my match in the actual bedding section and had to have the floor model. The one thing I’d like to see is a way to lay claim to pieces like ottomans, end tables etc bc it is hard with the staff as super busy as they are. I lost out on 2 amazing end cubes bc I was trying to find someone to help me.
Customer Service was the standout here as well. After I bought the couch, they realized there was a small tear in the back. I was willing to live with it bc hey it’s on the back and the couch was on sale. But HD Buttercup was amazing, they not only delivered it to me, but ordered me a NEW sofa at the sale price. I’m still waiting on that delivery but I was really floored by that.
This is now my go-​to furniture shop since moving to SF because of the uniqueness of the pieces. I bought my bed and sofa here, and these pieces make me happy every. single. time. I walk into those rooms. I spent a good 3 hours combing thru the entire store and was amazed at how eclectic the pieces were. If you are looking for furniture that is unique, this is where it is.

Don’t shop here unless you actually want your furniture! We went a few weeks ago to find a couch and a coffee table. We found a couch that we loved and they told us that they had two available in their LA distribution center and they would have it shipped in one to two weeks. Well three weeks later we follow up with them and low and behold… they do NOT have our couch available. No idea why they would take our money and have us wait three weeks to just tell us they no longer have it? You would think they would be able to figure that out while we were there. or maybe a couple days later, or a week later. but three weeks?! And only because we reached out and asked did we find that out.
100% unacceptable and unprofessional. There are tons of great furniture stores in San Francisco so I recommend avoiding this one at all costs!