Ligne Roset

We bought a few pieces of furniture a week ago. Via a few e-​mail communications with the salesperson, we confirmed our order with the impression that we can pick them up altogether after the order being transferred here from Sacromento. However, yesterday when I e-​mailed to confirm the pickup, we were told that one of the pieces won’t be available until Oct. We asked them to cancel the order for this piece, since we don’t feel it is worth to wait for more than 3 months for a book shelf. However, we were denied a refund, but only will be given a store credit. We feel like we are being kidnapped by the store. I am not sure why the owner of the shop thinks it is a good business model to hold customers in such way. They made me feel like that they did me a favor by selling me the furniture. I am definitely not going to buy anything else from this shop ever again. And I advise you not to either!
This is an update to the review I posted a week ago.
After some more going back and forth, I finally received the money back from the store credit (less than 3% of my entire purchase in the store). Sometimes I wonder if it was worth my time.
Upon opening the box of the Interstice-​low table (I love the design), I inspected it thoroughly to make sure everything was perfect — well, you’d do the same since it is expensive! I found a crack on the bottom level of the table and it is barely visible but it is there. After I contacted the store notifying them since it is covered under one-​year warranty, I received a response from the sales woman, «If you want, you can send me the photos. However, the delivery guys and I opened the box to check if there was any damage, and we didn’t see any cracks, which means it occurred after you picked up from the showroom. If we deliver it to you and we cracked it while we were delivering, then we would cover it, but since you picked it up, we cannot cover it for you. «
Wow, that’s some determined attitude from the get-​go!

Oh nice furniture. Why must you be so f-​ing expensive? I mean, one could always shop for disposable furniture in Emeryville, but you’ll only need to replace it in 2 years, doubling your cost.
So in comes Ligne Roset. I’ve not heard of them prior to an abhorrent experience at Roche Bobois.
I meekly enter the store to look around alone, which, unlike the «other» store, the salespeople have snapped in their fang shaped Invisalign the moment the front door bell rings.
Eventually, I’m greeted by Jerry. A most gracious salesperson who, if I had to say which celebrity he reminds me of, would be the actor who plays Niles Crane.
Jerry is very refined, professional, and yet, sometimes you can see his fun side hiding. But being at work, he hides it well. He is 110% professional.
With Jerry’s help, I ended up buying the most expensive piece of anything in my house! Do I love it? God, yes! Do my friends say, «Eh, it’s a bed frame.»
Do I say, «Fuck you!» behind their back? Maybe. Ok, fine, yes.
What sets Jerry, and Ligne Roset apart from Roche Bobois, is their exemplary customer service.
I’d purchased an item from RB only 1 day after LR, & nearly 7 months later, it still isn’t here.
Jerry did a fantastic job keeping me in the loop as to where my bed was, when it left production, arrived at customs, etc.
These few phone calls sets Ligne Roset leaps & bounds above their «competition» (you sort of need to be in the same league to be considered competition, don’t you?)
Thank you SO much Jerry for actually caring about your customers AFTER you have their credit card number! It made/​makes ALL the difference in the world!
And kudos to Ligne Roset for employing such paradigmatic employees!

I’m sorry but overpriced furniture just doesn’t do it for me. Yes they do have some interesting designs and textures, but almost every chair, sofa, bed is about 2 feet off the ground my knees are hitting my chin. The quality of the materials doesn’t even look like anything would last more than a few months before wearing out. If I’m gonna spend $ 4000 for a chair it should be gold plated at least. Yes it’s chic and modern, but good luck being able to get up off the floor without spilling wine all over your outrageously expensive furniture. HD buttercup just around the corner has more variety and more reasonable prices.

I had been looking for the right couch for MONTHS and I couldn’t make up my mind. I have a weird pallet of colors in my living room. Inna took a look at the pictures on my phone and suggested several options, and then was kind enough to patiently help me in deliberating the right choice. She’s a stylistic genius! The showroom is beautiful and definitely worth checking out if you’re in the market for new furniture. Highly recommended.

We had a great experience with Ligne Roset. They have a great selection of furniture and Inna was extremely helpful in working with us to come up with the right selection of furniture for our room. She has great taste and allowed us to avoid working with an interior designer.

«Love the showroom, and designs. The showroom events are awesome, always offering free food and drinks.
The customer service deserves 6 stars as the Ligne Roset team is always offering a free design consultation, samples and always following up on new trends.
Will definitely recommend shop there as the staff is always warm and welcoming»

Ligne Roset in SF is a great shopping experience!
Inna did a fantastic job to select various items (arm chairs, shelves, carpet, high board etc.) with us. She even did a house consultation, which was extremely helpful with final color choices and design ideas. Her service from order to delivery was great!
The delivery service was very good as well. The two gentlemen did a fine job to install the pieces in the right fashion and to leave a clean «work place».
Owning the furniture now between 2 – 5 months we are very satisfied with the quality of Ligne Roset. We can highly recommend this shop and the brand.

Just spent about 5 min in there… I own a few pieces from the brand, and love the designs.
I had a very simple care question… The guys looked at and spoke to me as I was some homeless weirdo.
I am not spending my Ligne Roset $$$ at this location.

High-​end furniture that belongs in the new high-​end condos that were built in SOMA.
I had walked by and gazed in their storefront many times, so why was I here now?
To covet the sleek, modern pieces — but also to attend their 12 Nights Party to celebrate their anniversary.
While sipping on wine and cava and munching on sesame bread sticks, we enjoyed jazz by Algorithmics, and tried out a few pieces of furniture.
It was fun to sit on a $ 500 kitchen stool at a $ 900 table and pretend that this was my kitchen décor. One day.

Ligne Roset offers some great designs, albeit higher prices for the build quality (vs Moooi, Knoll, Flos, etc). Still I like their stuff. It’s original and thought provoking.
All that said, this show room is a poor representation of the brand. Dirty, dusty and poorly laid out. Having seen Roset’s showrooms in Chicago and NY they are on the same level of B&B and DZINE here in SF. This store has a long way to go before being mentioned in the same breathe.
Can’t speak for customer service or their «bar». The store is so poorly kept that I’d order elsewhere…

If you’re looking for expensive high-​quality imported modern furnitures, this is the place for you. Their furnitures are perfect for a minimalist modern home. The style is very sleek and the design is clean. I really wanted to enjoy walking around the store the other day, but it was uncomfortably warm in the store that I wanted to leave. And the snobby sales person wasn’t helpful either. She spoke high about their furnitures, but in a conceited way that made the furnitures less attractive. But there are still some nice things worth checking out in this store.

I purchased a Nomade Express sofa bed here. Although it is overpriced it is definitely fantastic. In the bed position, it looks and feels exactly like a mattress. Very comfy. It is also a beautiful tufted sofa in the upright position which references the 1930’s in a modern way. Changing from sofa to bed is a snap.
My sales person guided me through the entire process. He helped me pick out the best possible fabric option (there are tons) to match my tiny apartment. The product arrived three months after the order was placed, as promised I have no complaints except one. The store is very expensive. I understand that the furniture is hand crafted in France, but $ 3.600 for a sofa bed is a bit much, but in my case worth it.

I like this store. It is nicely organized, but I have only found a few things that I couldn’t live without. One was a big item. A sofa. I have loved the Togo sofa ever since I stayed at The Standard Hotel on the Sunset Strip. Now, I have my very own hotel lobby experience in a downtown condo.
The next was a set of lamps that look like big milk jugs. They are really cool, but I cannot think of the real name. The last thing was a Cineline piece to house a plasma TV and the components. It has a sliding door across the front to hide your gear when you don’t want to see it. I am very pleased with every purchase.
The buying process here has been really pleasant for me. I did not order anything. I just bought off of the floor and from the warehouse. They were always willing to provide samples and swatches, if needed, and they let me take a few things on approval. They are very accommodating, and use the best delivery people in the city.
Parking can be a challenge at this store since it is located directly across from the Ballpark, but the Safeway lot isn’t far. During one visit, they let me park on the side of the store while I ran in and out over the course of 10 minutes.
One thing that I think is funny in reading other reviews on Ligne Roset and Limn is that some people clearly do not realize that both stores are owned by the same person. My favorite review was one that said they had a bad experience at one store and took their business to the other as a slap in the face.

I just think Austin Powers whenever I walk into this place. Even if I did have the funds to buy pieces here. I definitely wouldn’t.

Most of the reviews I’ve seen here come from people who did not actually shop at LR. I did, and I would not do so again.
It’s easy to give this place high marks if you’re window shopping. The products are gorgeous. But there are two major problems:
1) they are DRAMATICALLY overpriced, and
2) the quality falls FAR BELOW what you would expect for such a price.
If you can’t resist the beautiful products (and I couldn’t), stick FIRMLY to those things that have no moving parts. When the moving parts don’t work properly, the management presumes that the problem is you and is BEYOND obnoxious about addressing the problem. But the best approach to this place is to just wait them out and let them bring their stratospheric prices a little bit closer to earth.

Love their furniture & décor. Unique, clean lines. Unfortunately $ 4,000 for an armchair is a little out of my price range. Actually it’s a lot out of my price range. One can always admire and dream.

I have to agree that they have some cool looking stuff here. However, this place is ridiculous. I was looking for side tables. Something simple. I actually found something that could work. Two sheets of metal, curved in a way that they are stable. $ 420. Whatever! I mean… there is no real art there. Just simple end tables $ 420 each! You could even see the places they were welded together! What’s worse, is when I expressed interest in these tables, the salesperson said that they aren’t really too sturdy and won’t hold too much weight. I was told to place only 1 glass on each table, otherwise, over time, the two sheets of metal would come apart. WTF??? WTF??? Did he REALLY just say that??? He just told me that it wasn’t sturdy. A $ 420 table… isn’t sturdy.
Oh…and by the way, they have a 6 shelf, grey plastic CD rack for $ 575.
Screw that!

I always steered away from this store because they have a South Beach location, they carry imported furniture and thus they’d be very expensive. Finally I saved up enough money for furniture and went in there JUSt to look but I walked out with a beautiful chair.
Their items are great, but whether you like it or not will depend on your taste, so I will leave that out.
The service was great. We picked a chair that was 15% off because it was a floor sample of a discontinued line (collectors item, hellooo!). The guy at the front desk offered us to just leave our credit card info, take it home, and bring it back tomorrow if we didn’t like it. Are you kidding me? Which other fancy furniture store would do that for you??? He also knocked off a few bucks off the price to make it round.
Anyways, we kept the chair and loved the service at the store. The next day, all I had to do was call the store and tell them to charge it to the cc #they had, no need to go back to the store.

Yes, Ligne Roset is expensive, but not nearly as much as Limn or The Magazine. Pricing seems more on the level of DWR, except DWR is getting on the bland side while Ligne Roset has more unique and stylish pieces. In particular, their stools and chairs look great and are reasonably priced. (Well, maybe they only seem «reasonable» if you spend too much time window-​shopping at Limn.)
And yes, lead times can be long (I was quoted 14 weeks), but if you want furniture that you won’t see in everybody else’s homes, you’re going to have to wait.
I found the sales staff to be excellent — less attitude than Limn and more helpful than DWR. I recently ordered a Pop swivel chair, and we’ll see how long it really takes to arrive…

Sigh — a girl can truly dream — can’t she???
One of these days — my wish is to have working L.R. pieces in my dream penthouse. And I know that it WILL come true. I can feel it… haha
No but seriously, you owe it to yourself to stop by and admire the quality designs and textures. I wasn’t a modernist before but the pieces are truly amazing and one of a kind and pining for them has given me silent permission to explore homelife in a new and uplifting way.