Ming’s Travel

I’m very surprised by all the negative reviews for Ming’s Travel. My relatives and family have been clients of Alice’s for over 20 years. She and her daughter are amazing at booking travel arrangements. We’ve used them for tours all over Asia or for just booking airfare or hotel accommodations in Asia. (They arrange travel for all over, not just Asia.) They always get great prices for airfare and always put us up in 4 – 5 star hotels. They take care of everything and don’t tack on service charges. Once, Alice even did all that work for me when I had to apply for a visa to travel to China. She got the visa for me in less than 1 week and didn’t charge me at all.
Alice is very honest and speedy. If you have an idea of where you are travelling to, just give her the place and dates. She’ll get you the best flight times and rates. She’s also very knowledgeable about destinations and tours because she goes on all of them. She also stays at all the different hotels so she can book the accommodations to exactly what you want. I’ve also done my own research online and I don’t get as low rates as Ming’s finds.
Booking travel arrangements with Ming’s is so easy. Usually, I don’t even have to go to their office. I just call in and Alice follows up with me really quickly. When I give her the go ahead, she’ll just charge it to my credit card and email me the itinerary, confirmation, and e-​tickets. Easy as 1−2−3! If you’re looking for a travel agency that goes above and beyond, Ming’s is just that.

If I could give them half a star, I would. This place is so lame. My husband walks in and asks for Hong Kong packages for March. The lady behind the desk says, «it’s so expensive during that time!». Omg, do they want any business or not? She basically didn’t want to deal with him, asks him to email her all the info and she will then price it out. She writes back 5 days later, addressing his name wrong in the email, and gives him prices with only partial info. She didn’t tell him which airline, and more importantly what dates. Then she says she booked 2 hotels for us and it’s not even for the hotels we were interested in! My husband sends her another email with clarifying questions, and it’s been another five days, and we’re still waiting. We are working with another agency now and booking through them. This place obviously does not want our business. We will never call them again.

I agree with other users on here. The people working there have ZERO customer service skill and they’re just plain RUDE.
They ignore you when you walk in and don’t even bother looking at you. Just asked me for my name, phone and departure date and said will call me when I’m up on the waitlist.
I’m surprised that they haven’t gone out of business yet.

they get the job done. they email you confirmation online. as long as you know what you want they can find it. you might have to go on a waiting list during christmas time or peak season. but they will call you when something comes available. i would reccommend. price is usually lower by at least $ 10.

Worst customer service ever!!! Wow!
Nowadays, people only go to travel agencies because 1. they’re traveling internationally with multiple stops; 2. they’re too lazy or there’s a time crunch; or 3. they still haven’t figured out what the internet is. You’d think that with the popularity of online booking and with the craptastic economy, customer service would be a priority, right?
Not here. Let me preface the rest of the review by saying that when I walked into the travel agency, I didn’t have high expectations in terms of customer service since, it’s Chinatown, and well, customer service isn’t a priority. here. but I was kinda shocked by what happened next.
I walked in a few days ago looking for price quotes for a multi-​city trip through Southeast Asia during the Christmas season. There were two women at the desk and they were both on the phone. I wasn’t acknowledged or anything like that, which is totally fine and expected. 15 minutes later, one of the women get off the phone and says «What?» Okie…
So I start off with, «I’m going to several cities for Christmas, first stop is Manila…» She cuts me off with a «NO!» Then she turns back to her computer and starts typing something without saying anything else. Not quite sure what that «No» meant, I continued on with my other dates and cities. She then interrupted me again and said, «I said, NO! You think you can get tickets now for Christmas??? It’s peak season. Sorry, you should have come several months ago.»
If this had been the first travel agency I had gone to look for tickets, I MIGHT have accepted that statement. However, I had just come from 4 other travel agencies with price quotes in hand and they all told me that although it was peak season, there were still tickets available. So I just stared her, not quite sure what to say. For real? You’re not even going to pretend to check? So I asked, can you at least check for me? The response: «I don’t have to. I said, NO!»
Dang. You are a rude woman who will never have my business.
On a sidenote, if any of you Unilocalers decide to use them, I learned a tip while listening in on their conversations while I was waiting for someone to help me. Apparently, if you pay by cash, they’ll give you discount.

One word: RUDE!
I just called to ask for a quote for tickets to Hong Kong including hotel, and the lady was very «INCH» (if you are from HK, you know what I mean). I just want to know if they have any promotion going on. Her responses are: «There are so many hotels in HK, which one do you want?», «What do you mean by convenient?»
HELLO?! Why am I calling an agent? I need your help and suggestions… For anyone who need tickets + hotel package to HK, please try
. They have more choices on hotels and deals. Plus, their website won’t treat you like you’re an idiot.

came here on a recommendation from my uncle and my niece who have gotten rock bottom fares all around the world.
walked in on a weekend, and Anna Cheung helped us look for flights to Hong Kong (we needed a stopover in NRT Tokyo). She was helpful in searching for flights, but we ended up not booking through Ming’s as we ended up getting a hookup from a family friend for the same route for cheaper.
that aside, i would have gone through Anna at Ming’s (or any of the other agents there) to get to asia this winter. tiny little office, and they’re bilingual. we’ve found they communicate better in cantonese, but nonetheless i was able to converse fine in english — just be careful with your R’s and L’s with pronounciation.