Mission Dental

I waited 6 weeks for an appointment. During that time they called my insurer on the East coast once, during a snow storm. And didn’t bother again. So I had to pay out of pocket. It took me a year to get my money back — their office is completely disorganized. I saw the dentist for about 3 minutes. Other than that I got a bad cleaning done and a load of X-​rays. It is like a production line in there, and not a very friendly one. My partner went also, and got a huge plan for multiple cavities — went to another dentist and it turned out only one needed doing. You can see the other reviews on here on that topic. Go elsewhere.

Doctor Henry Yang, did a superb job cleaning my teeth at his new location.
I got a really good discount they were offering at that day. I signed for it and I walked with tremendously result.
His dental assistants were very sweet and they carefully cleaned my teeth. It was my first time there and cuz it was a discounted cleaning I was a bit scare:), but my heart did trust them.
I’ll be coming to see him again.

I’m not surprised by all the bad reviews Dr. Henry Yang is getting. I went to his office over in Elmwood, which he sold…
My review of his service at the office reflects many that I see on his office and his work in the Mission SF.
Avoid Dr. Henry Yang at Mission Dental.
By far the worst dentist I ever had. I changed my insurance to the PPO so I can go back to my old dentist after going to him last year. Went in for a general cleaning, had him talk me into doing unnecessary dental work, which he did POORLY. I had to return to his office 4 times. After the second time, he handed me over to his associate. He has super bad bedside manners and talks down to his patients. Trying to blame me for your poor dental work is not the way to go. Take some responsibility. Dr. Yang suggested that I ate rocks … that is how low he went.
Avoid, Avoid, Avoid. You will regret going to him because he is all about the money and is not interested in good patient care.
P. S. Dr. Yang did write me on Unilocal offering to take care of the mistakes he made… but I do not trust him and would not let him near me for dental work if he were the last dentist on earth.

One star because I think Dr. Shiosaky is not respecting her Hippocratic Oath to practice dentistry honorably.
I went to get my teeth cleaned and get a check up here. I spent probably 57 minutes of 60 minutes with the hygienist who did the introduction, x-​ray pictures and then did the entire cleaning. The hygienist talked about the «deep cleaning» for at least 20 minutes; it came off like a sales pitch.
At the end, I spent about 3 minutes with Dr. Shiosaky. She came in, introduced herself and the hygienist informed the Dr. of his prognosis for me. She put her mirror device in my mouth and I got the impression she was using the mirror tool to identify the cavities that the hygienist thought he saw. She took it out of my mouth and then told me I have four cavities and that I really need this deep cleaning. She sent me home with a $ 2760 estimate of a proposed treatment plan.
I went to a second dentist about a month later. SECOND DENTIST SAID I HAVE NO CAVITIES. He cleaned parts of my mouth that Dr. Shiosaky’s hygienist didn’t clean. I spent 50 minutes with dentist #2 and ten minutes with his hygienist. 50 minutes vs. 3 minutes!
Why did one dentist say that I have four cavities and the other say that I have zero? I can’t say for certain. The second dentist would not speculate why but did express frustration when I showed him Dr. Shiosaky’s «proposed treatment plan.»
My speculation is that even if Dr. Shiosaky or her hygienist did see tiny cracks in my teeth through the x-​ray; their radical preventative measures are unnecessary and questionably unethical. I really hope she wasn’t knowingly lying to me but I’ll never know. I don’t trust Dr. Shiosaky’s professional work anymore. I think she is a salesman trying to make money by recommending unnecessary work.

Just wanted to update my review since I’ve now been a customer of mission dental for about a year.
I don’t understand the bad reviews, though everyone can have a bad experience somewhere. For me, when i go to the dentist I’m worried about the following things:
Competent and medically sound care
Reasonable prices and up front explanations of charges and insurance
Friendly treatment, and a respect for my time
As far as those three things go, I couldn’t be happier with mission dental. Even the deep clean procedure I wasn’t sure about went extremely well, and I’ve seen the exact improvements they laid out for me when I was initally skeptical. My cleanings are always on time, and they call and remind me so I don’t forget to go. They always explain to me exactly what is covered and not when they propose work to be done, and they let me roll my balances to the next appointment when necessary. I trust them with my teeth and my wallet, and really that’s all you need.

I don’t understand the bad reviews — I was treated really well here!!! This people are genuinely nice and professional. I had to reschedule twice and they were very accommodating as well. I finally got a teeth cleaning, x-​rays and photos taken of my teeth, all covered by my insurance. I couldn’t recommend Denise and her team more.

This place is a load of crap, they’ll give you an estimate of your services, and then charge you even more money even after you’ve paid what they’ve told you to pay.
What the hell is that? You should not be making people play more than what YOU YOURSELF told them they owe. Sending a bill after telling someone they’ve paid for their services is ridiculous. I have NEVER had this experience with any other dentist.
Also, they do try to force unnecessary treatments on you.
AVOID this place unless you want to pay hundreds of unnecessary dollars.

I went to Mission Dental last week because one of my teeth broke. They are part of my Insurance network, so I hoped to get a decent treatment.
On my first appointment I was seen by Dr. Henry Yang. He was brush, but he sounded competent and — although I had the feeling that he wasn’t really listening to my concern about my insurance not covering everything he wanted to do — he gave me a good consultation and spent time explaining the 3 options of treatment I had. One of the option was building a bridge which included 2 crowns and 1 implant — it was invasive but, he explained, was the best solution.
After thinking about it, I agreed and fixed an appointment for the following Tuesday (3 days later) with another doctor, Denise Shiosaky. On Tuesday, I arrived on time, I was asked to pay right away for a treatment I had not received and after a few minutes I was invited to sit on the dentist bed and wait for the doctor. During the following 45 minutes I did very little, a part from signing a long disclaimer which removed all responsibility from the dental practice.
Finally, I heard the voice of the assistant from the other room saying that she thought they had made a mistake and I had to pay more… I was baffled, as I had spent 1 hours discussing the cost on my first visit. Nevertheless, the doctor was adamant: I had 2 teeth (not one) missing — which was not true — and therefore I needed to pay for a 4-​piece bridge, not 3-​piece as previously planned.
By then, I felt my irritation rising: I asked the doctor to please come and look into my mouth before she spoke (!) and insisted that I had only one tooth missing. She said the broken tooth had to go because it wasn’t strong enough to sustain the bridge… Not at all what Dr Yang said 3 days earlier — which I pointed out.
Confronted with her mistake, she said I had to leave because I was obviously not happy and I would be better elsewhere. I told her what she was suggesting was not very professional and the only reason I wasn’t happy it’s because I received contrasting information from the other doctor. She still asked me to leave — which I did — not before asking for a full refund, a copy of everything I signed and my X-​rays. I need to stress that I had to ASK for a refund and the copy of the documents I signed.
When I said I wanted the disclaimer back, because it was a disclaimer about a treatment she refused to give me (not my decision to refuse it!) she angrily asked me to leave. I was treated rudely and unprofessionally in the presence of other customers and employees.
I DO NOT recommend this practice at all!

LOOK FOR A BETTER DENTIST… THEY ARE OUT THERE BUT NOT AT THIS PLACE.
They got my business because they promised me that upon changing to their care, i would get a FREE WHITENING. Its been close to a year and they are yet to honor this promise of a free whitening.
I changed because it was close to my office at that time and seemed convenient. Boy do i regret it! My previous dentist had done a check up, cleaning, etc. I had a cavity i needed to get fixed and wanted an ortho referral. Instead, i got a dentist (Dr. Shiosaky) who kept pushing for a cleaning (which i had expressed was not needed) and a «full & comprehensive» oral exam that i also did not need… but that was done anyway since they wanted to be able to charge as much as possible to the insurance.
Despite me telling Dr. Shiosaky that my cleaning had been done a couple of month prior to her quick exam, she kept trying to sell me on a «deep cleaning» and fluoride. Two treatments which would have been a waste for me to purchase –my current & previous dentist have confirmed this.
After she poked around «examining» me and said i had 6 cavities… 6 cavities!!! She explained that most were very very small but «we like to get them soon –unlike other dentists– to prevent them growing». I was worried about the amount of cavities «spotted», so at the time her explanation made sense. False! If they «barely» there, they do not need treatment. This has already been expressed by another Unilocaler… and it’s true. Clearly, she was just trying to find ways to run up my bill and treatment.
However, I learned this too late. I went ahead with a filling to a molar that she was adamant needed a filling — despite it not bothering me at all. It’s been hurting ever since she «fixed» it. I have expressed this to the office to return for a check up; she has been very much unavailable.
I was also charged for things they assured me –yes, ASSURED me– would be covered by my insurance. I asked for them to double check specific treatment with my insurance to get as much info as possible about coverage. The girl there said «yes, we run the specifics so that is almost like a guarantee of coverage». Nay-​nay! When I got the bill, i called them up. Of course at this point they told me «No! We tell you that everything is an estimate, we can’t guarantee that treatment will be covered». Ugh!
Sorry about the lengthy review, but these are a few details that i thought you should know. They have been a headache to deal with. If you don’t stand there with a smile nodding at everything they tell you, they stop being «nice and polite». Ask a few questions and they get rude and dismissive.
I am still dealing with the botched filling, the very inconvenient office hours the actual dentists put in, and the whitening the are reluctant to honor. They are now ignoring my phone calls and letters (but they sure have cashed the checks sent along with those letters requesting replies to my inquiries!).

Took my 5-​yr-​old to see Dr. Sophie Taylor. It was fantastic — she has a super attitude with kids — really astounding. We had been somewhere else a year ago, liked it, but then moved and this was closer, and even better. She polished his teeth, explained everything to him, took the x-​rays last, and praised him for his tooth-​brushing. We will definitely go back, and I will be bringing my younger child, too. Nice looking office, very friendly receptionist. Btw, went there under Delta Care — didn’t see a bill.

How I wish I had read the reviews before coming here! As a previous reviewer noted, the hygienist butchered (excellent description!) my gums, scolded me for excessive plaque (despite brushing twice a day, and flossing daily), and tried to sell me fluoride that was always included at my past dentist. Not impressed. My filling had broken and they were going to charge me $ 185 with my insurance. I walked outside, poked around on Unilocal,and found a much higher rated dentist that only charged $ 80 (ahem, Mission Dental Health! So similarly named, yet so different!) For the record, the dentist at Mission Dental was fine — but the hygienist was the dealbreaker. The x-​ray machine was quite spiffy, but when I left for the other dentist, Mission Dental refused to email the x-​ray results to my new dentist. Needless to say, I won’t be going back.

I don’t enjoy writing lengthy negative reviews, but I really think any potential client of Mission Dental should be VERY careful in following their service recommendations. They tried to swindle more than $ 1300 from me in unnecessary cavity filling and crown replacement.
As a new patient, I scheduled a consultation and a yearly cleaning. The receptionist was incredibly kind, but the elderly lady who was my hygienist butchered my gums (I spat tiny bloody pieces of gum out) while she lamented my poor brushing habits and tried to sell me on fluoride for $ 10 bucks a pop. (I have always just had fluoride included with my regular cleanings; it was strange to have her hawking it on me like a salesperson)
Next, I had a very prompt consultation with the dentist Dr. Shiosaky who informed me that I had 9 cavities that needed to be filled, a crown that needed to be replaced, and multiple wisdom teeth to be extracted (for which she was referring me to an oral surgeon). Suffice to say, I was shocked. 9 cavities?! And how did she know that the wisdom teeth even existed or needed to be removed when her x-​ray machine was broken that day?
I sat down with her assistant who showed me which teeth had cavities. Not really knowing what cavities look like, I thought this was ample evidence that I needed all the services they recommended. The receptionist next printed me a list of all the services I needed, with a grand total of over $ 1300 dollars.
Having only moved recently to San Francisco, I decided to fly back to the Midwest to see my regular dentist for the fillings because I am cheap. Today, he tells me that I have 4 cavities total, 2 of which are so small that filling them would make the hole larger, and 2 of them which he has filled today. The crown Dr. Shiosaky wanted replaced? It’s fine. My brushing habits? Apparently pristine. (Though I did buy an electric toothbrush after my Mission Dental experience) The wisdom teeth? Mine grew in perfectly and don’t need to be touched. And it’s an extraction so simple that he could do it, no oral surgeon required.
The relatively expensive lesson of the story? Be very careful with this place and medical/​dental advice in general and don’t be afraid to seek a second opinion. Doctors aren’t as scrupulous as we’d like to think.

This place is great. The people are amazing, the office is state of the art, there’s validated parking, and they explained everything with considerate detail. Ohh and Dr. Shiosaky was very gentle while fixing my 2 cavities:(She took extra time to make sure that I was very comfortable before starting the procedure.
Back to the people and the service — I was greeted by a very friendly front office staff that toured me around the office and introduced me to my dental hygienist. He was such a friendly and genuine guy. He explained everything about my xrays and gave me some great recommendations for maintaining my dental health going forward.
Thanks again guys!
adam

This review isn’t based on the fact that they said I had perfect teeth…
It’s based on the following:
— Walked in and was greeted by name, given a hand shake and asked how I was doing BEFORE I had to fill out all the paperwork.
— The hygienist went above and beyond explaining EVERYTHING that was about to happen, was happening and what my next appointment will be like.
— The validate parking in the deck around the corner.
Smile, smile, smile!
(Thanks to Michael C for the recommendation)

I’m totally surprised with the amount of bad reviews.
I was here twice and both visits were very good experiences. It had been about, well… we don’t need to mention how long it was between cleanings. Let’s just say I was very nervous.
Front desk staff was friendly and I didn’t wait long at all before getting an X-​ray done. The tech was solid. Pics were taken in a matter of minutes. The same lady did my cleaning and I was amazed with her work. She also informed me (lectured me) on how to properly brush and floss. They even showed me a video on the subject. Could have gone without this but I guess they were just be diligent.
Dr. Yang was great. Second time around I had two fillings replaced which were quick and painless. This was about 3 months ago and I’m still feeling just fine.
I’ll be back for my six month cleaning in January.

just let me say AVOID MISSION DENTAL. They treat you like crap, and over charged me by almost $ 1000. Still waiting for reimbursement. Dentist has conversations with others while leaving the drill in my mouth. AWESOME service. didn’t notify me when the crown was not ready, making what should have been an ½ hour appt. take 2 hours. seeing the other review about the fillings being badly done makes me wonder if they were farming these crown ahead of time. can’t remember if it was them that put in the fillings that now, according to these guys, need to be crowns.

I did not have a good experience here.
I realize that no one likes going to the dentist but I’m one of those people that really hates it. I’ll put it off for as long as possible. After some pestering and a recommendation for this place I set up an appointment for a cleaning, X-​rays, and a check up.
At first things were going well, the front office staff are friendly and very personable but things started going down hill almost as soon as I was taken back for the X-​rays. The Dental assistant was not an X-​ray technician and didn’t know what he was doing. He kept placing the big plastic things in bad places where they would slip and made me gag a couple times by accidentally jamming them down my throat. He did each one at least three times before he gave up and now my head is full of a life times worth of radiation because they let someone unqualified play with the machine.
Next I saw the dentist and he poked around in my mouth never even looking at the X-​Rays. He told me what I already knew I needed a filling. I can’t remember exactly why but I didn’t get the cleaning I scheduled. I know he said something about it but at this point I was pretty shaken up. The dentist sent me out to book the filling and to rebook the cleaning.
Here’s when the cart really went off the track. Even though I asked when I booked the appointment if they took my insurance and they assured me that they did they neglected to mention that my insurance doesn’t cover the kind of filling they do. When I tried to book another appointment the receptionist said that my insurance only covers one kind of filling and they do another kind but my insurance will probably cover most of it. They couldn’t tell me how much my insurance would cover and how much I’d have to pay out of pocket.
Have you ever agreed to buy something without the person selling the item or service being able to tell you how much it was going to cost you? I found the whole thing unprofessional and frustrating. I have a new dentist now and I just need to get up the nerve to make an appointment.

I have been happy with my dental care at Mission dental. I been going to them for about 3 or 4 years. First I did the invisaligns to straighten my teeth. I saved $ 1500 by choosing Dr Yang.

I just went to see a different dentist this week and EVERY cavity that was filled at mission dental now has cavities growing around their fillings!!! I went to mission dental less than a year ago, and now on my ex-​ray you can see big black holes all around the fillings. My new dentist said this is because they didn’t do a very good job of cleaning out the original cavity…

Mission Dental moved 2 doors down in the last couple of months. The new address is 2482 Mission Street. The old offices were dark and worn, but they have put a huge amount of money and care into the new suite. The electronics are top of the line and they have computerized all patient records so they can pull up your history immediately from any room.
I have seen all 3 dentists here (Drs. Yang, Shiosaky and Ceniceros) and I will take any of the 3 when I call for an appointment because they are all very competent. I have a rebuilt jaw, and this wasn’t the case with other dentist offices I have visited. The front desk is bi-​lingual, and prompt about getting me in at the appointment time. They have always been able to get me the first appointment of the day at 8:30 am.
The fees are competitive and they accept most types of insurance. As an example, the cost for my filling was $ 114.For follow up care such as the filling where the patient pays out of pocket, they have a form which calculates everything for you before you agree to the procedure.
I went there for the first time 3 years ago because I had a Val-​Pak coupon, and they earned my repeat business. They are also between the 16^th and 24^th Street BART stations with buses running on Mission every couple of minutes.