Mission Linen & Uniform Service

I placed my scrubs order in mid November and still waiting for my uniform. I tried to call several times and each time, the rep would say to check for me. Eventually didn’t bother to get back to me. Really bad service.

As many said on their review, yes it is true I have been misled, quality is very bad, because of a bad sheets I had to issue a refund to my guests many times when you tell the area manager that they only have one respond «we are the standard commercial company». on and on, even when I return the stained sheets for credit they add up the credit to the original amount due instead of subtracting, they double charge, seem to me that they punch me how dare you return stained sheets. If you go to their website read what they say about themselves, it is funny. be careful.

DONT SIGN UP! I wish I would’ve read these reviews before I signed up with them. 5 years after their first review on Unilocal I’m here expressing the same disappointment and lack of customer service. This review is for the Oceanside location. I am a single operation massage practice and was misled to believe I was in a weekly contract. Than come to find out Its a 5 year contract (60 months according to the SECOND page document, that did not include my signature, nor was it discussed by the sales representative). The sales representative was sooo nice and understanding, but once you sign forget it your nothing and all courtesy is out the door !! Since I am a small operation I sometimes don’t need the full amount of sheet from the agreement so I would skip a week. It was never an issue until one day they decided to Bill me for a full delivery even though there was no delivery of sheets! They said that its a flat rate?!? No where in the contract does it say that… Not only that, they couldn’t even call to notify me of this. The driver had to tell me. The account manager Richard Candy whom I’ve never meet was extremely rude and condescending and when you ask them about canceling they tell you your responsible for the buy out!!! It’s so unprofessional! The sheets aren’t even that great they leave my room EXTREMELY dusty, with holes and stains! And even calling their headquarters no one wants to help… I hope they get a class action law suite for their disorganization and lackadaisical staff.

You will wait several months to receive your order! This company is so disorganized and unprofessional.

You would have to actually work very hard at being this bad. I honestly have no idea how these guys continue to exist. A four year old child could run a linen company better.

I don’t often write 1 star Reviews but this one is deserving. We are Massage business in San Francisco ordering 200 sets every week. This is only my second one star review out of 133 Reviews
So lets see.
1. We Called for 2 weeks and messages were never returned. Don’t even know why we were waiting to tell you the truth. I personally think if you are a business, all calls should be returned with in an hour or least by the end of the day but lets just say at worst the next day and give them 24 hours.
2. We finally call back and set up a meeting with Brian Watson and we set something up a week later. I have no idea why it takes a week to meet. He than never shows. We call and he says he has to cancel because his is in Sacramento and a meeting took longer. This was either a long week end or a larger client trumped us but we get no call to reschedule before hand or any courtesy what so ever. He than says he will call to reschedule which never happened.
3. So than after the job was handed to one of our senior massage therapists who than called and set up another meeting this last Tuesday which Brian No showed.
After that I took things into my own hands called around and in the matter of 10 minutes spoke to three companies, was quoted and meeting set up the next day all for 10 cents cheaper than Mission linen. That is service people. In my office we return calls with in15 minutes and we get 60 – 90 Calls a day.
Awful service. I usually look for the good in a company as I own three myself. But all around terrible experience. I don’t know if Brian is over worked but never received a courtesy call on either occasion which is the very least of professionalism. I give the guy leniency and the benefit of the doubt on the first time but not the second time. All and all probably wasted 2 ½ hours of our time every time we clocked time to meet and the calls.
All and all typically California customer service, don’t answer calls, don’t return messages and than Blow you off and hope you don’t call back. This would never happen on the East Coast and people get fired for less.
So if you do not want to waste 2 ½ hours of your time do not call Mission Linen and what ever you do don’t work with Brian Watson.

Very poor service. We finally had enough and cancelled once our contract at the renewal date. Despite proper notification of our cancellation they continued to deliver linens and billed us for two months after our cancellation date. When we returned our linens, they claimed that we didn’t return all the items and charged us a very high amount for the missing items.
They promise great service and once they lock you in with a long term contract, their service is terrible and they increase the price of your service too.
STAY AWAY FROM THIS COMPANY!

The restaurant I work for uses Mission Linen as a table cloth provider. They deliver MWF which they usually never miss except if they’re off on a specific holiday but the problem is, more often than not, they’ve been bringing less than the amount on the invoice. For example, if we’re supposed to get 100 table cloths each delivery, we’ll sometimes receive 30 on Monday and they’ll tell us something along the lines of «we’ll bring some extra next time» and then they’ll bring us 80 on Wednesday which makes up for 70 from Monday but really only means they gave us 10 for Wednesday. By the weekend we’ll have only gotten some 150 – 200 of the 300 sheets we need and not get anymore until Monday and weekends are extra busy. To make matters worse, they mark the lack of delivered items on the invoice but the bill at the end of the month will charge for the amount they were supposed to deliver rather than the amount we actually received. This basically shows a lack of communication between drivers and the book keepers. So to sum things up, we’re getting overcharged and still not getting enough of what we pay for.

Horrible company Management dose NOT care for their customer after you sign a contract we have been with them for over four years and they do Not change uniform when they are worn ed out and Not even repair or mend them but they charge for wear and tear and supervisor do Not return calls

Something is fundamentally wrong with this company. Maybe the management is horrible at customer service and being good businessmen, and so everyone else in the company (e.g. customer service reps) are also horrible because they take on the same mentality.
Everytime I need new lab coats for our laboratory members, Mission Linen takes about 3 – 4 months to 1) get the order right 2) place the order 3) deliver it to the correct location. Even at stage 3, the driver claims that he has delivered the coats, yet I never see the coats. I am told to wait for another week, and before you know it, months have gone by between the time I’ve paid for new lab coats and actually received them.
Horrible monopoly.
I do not recommend their service.

I agree with the other 3 reviews. TERRIBLE, TERRIBLE, TERRIBLE service. Items constantly lost, never replaced, no one calls us back. Items damaged and soiled. Avoid this company!

Service with an attitude *problem*…
Natasha S’ review of this business is an exact mirror of my experience with Mission.
Whenever I have made any complaints about service with Mission either over the phone or by email, no one in their management ever comments about it or makes any offers to correct the situation. This is probably because their customers are locked into contracts that they charge THOUSANDS of dollars to get out of. Unfortunately, I am locked in a contract with Mission until 2013…

Consistently bad service.
We regularly receive sheets that are stained and unusable, have received table cloths instead of sheets, or sheets that feel like plastic instead of cotton. If we call to have them correct the problem and deliver the correct items, we’re charged an additional delivery fee as if it were our fault. Our delivery time, while in theory always on the same day, can vary from first thing in the morning to late in the day, which, while understandable with traffic and scheduling, can be inconvenient. Some days we’ll receive sheets but no pillow cases or the delivery date will need to be moved and we won’t find out until the day of with no explanation or even an offer of waiving the delivery fee for the inconvenience.
Most recently we’ve been told on the day of our delivery that they just weren’t coming and would need to come the following date, but then never showed. When we called to find out what happened they tried to tell us that we would owe an additional $ 25 delivery fee if we had to schedule a delivery even though the error was theirs.
Every time I’ve called to make a complaint I’ve been transfered to the manager who is never there. We’ve left numerous voice mails over the months at this point and not a single one has ever been returned nor have the problems ever been addressed.
The new receptionist has put me hold for more time than she spoke to me, had to have the exact same information repeated to her multiple times before she understood the situation, and seemed to want to only transfer me to the manager at every opportunity without scheduling a delivery for me. I was told that if I wanted to schedule an appointment, then the manager would do it, and yet I, once again, only received their voicemail. I understand that when you aren’t sure what to do, the best practice is to pass the client along to someone else who does, but when you can’t get the details correct after multiple explanations, it really doesn’t instill confidence that our problems are going to be addressed or even brought to anyone’s attention.
The driver’s are always very nice and as helpful as possible, as is Janelle, but the customer service and quality of the business as a whole is no where near where it should be for the prices they charge.