Noah’s Bagels

This place still is terrible after all these years. Their bagels are great but please invest in finding cashiers that can operate the register faster!

Come here once in a while. Always just a bag of bagels and I’m out the door without much fuss. When I do order something to order, no huge reportable issues.
Yesterday, I told the lady behind the counter that I was going to get the 6 bagel and spread deal. I said I wanted 2 of each plus the last bacon bagel. Also got 1 plain bagel dog and 1 dog with asiago cheese. Asked for the plain to be heated. I paid and waited for the heated bagel dog. Got that and left.
The bagel dog was BURNT. it was so burnt I had to rip off half the bagel just to eat the dog. It was burnt before being heated (it was chewy not crispy burnt). Why would you still save it?
Later that evening, went home to put the bagels away and what did I find? Only 4 bagels. Said to myself, check the receipt! Of course he didn’t give me my receipt. Checked my card purchases. I got charged $ 17.20. Seriously!!!
Oh!!! As if all that wasn’t bad enough. One of the bagels was sliced! That’s low. Did I get someone’s «I changed my mind» bagel?

The service is friendly but incredibly inefficient. On a Monday morning, they had two people making food and one cashier who also made the drinks. He took our order, then ran around to the other side of the place to make my tea and latte. Meanwhile, the line continued to grow out the door. He turned the steamer on for the latte and ran back to the cash register to take the next order and then returned to make my latte. The bagel breakfast sandwich took a long time too. We shouldn’t have to wait 12 minutes for a quick coffee and bagel. The Asiago Bagel with Bacon Egg and Cheese was very good though. I think the Asiago bagel added a little something. This Noah’s needs to be better staffed.

Have seen it always there but not until today to stop by after visiting the UCSF Medical Center. Poured a cup of New York coffee to taste a blueberry bagel — it has to be freshly baked and tastiest compared with that from Safeway ($ 0.79/ea) or from Costco (about $ 0.50/ea).

These guys saved the day! I had a potluck to go to and they made me some appetizer sandwiches for this event! I was so impressed cause one guy came back from lunch early to accommodate me!
A very special thank you to the team working! They made everything so easy for me!

Horrible, horrible wait time. If you want a bagel with shmear, your gonna have to wait up to 20 minutes. I canceled my order, it appears they don’t know what they are doing! Never going back to this location!

Ordered onion and sesame and when our order came up they had sold our sesame. After we placed our order, they sold our bagels to other customers. First world problem, I know. But still.

Since I am allergic to wheat, chicken and eggs, I can only get a few items while enjoying the smells. I used to love their turkey sandwiches, so good!!! I now get their fruit or juices or lemonades, and find them fresh and so good! GREAT staff, all of them. I know particularly Teresa, Rita, German, James and Arjun, and find them hard-​working, great with people, practical and good people!!! GREAT job!!! :-) :-) :-) :-)

Never written a review before but I am just too upset and disappointed and really want to share my experience with all the customers out there. The review I am going to write isn’t necessary for this particular location, but to the company as a whole. I placed an online catering order for my 5 year old son’s birthday party early April. It was scheduled to deliver at 10:00 am but it was not arrived until 11:10 am. It just happened it was a raining day and all my guests and kids were so hungry for breakfast. Finally the delivery guy arrived without knowing the exact location I was at, nor did he apologize. AND he did not even know he was very late. And because he delivered my bagels in a cab, he couldn’t help me to carry my bagels and all other stuff to the playground. I had to carry everything myself. Ok, its fine coz as long as my guests could eat. Next day I called the company (1800 number) to complaint and asked for a partial refund and they said a manager would call me back. 3 – 4 days later no one called me back so I called again and told them refund might not be really necessary but I need an apology or something (maybe I am asking too much). 3 – 4 days later, still no one called me back. I called again, the person I talked to said my case was resolved and therefore, it was closed. BUT NO!!! No one had called me and said anything to me. This is the worst customer service and just service in general. I thought businesses in the US cared so much about customer service. Plus, this was not my fault.

Haven’t reviewed before — mostly just read other’s reviews. Today, though I am irritated enough to write. First off, love the bagels. The issue this location has is with staff.
Started going to this location in 2013 and it had great staff — focussed, thinking, attentive; they were a well oiled machine. About a year and a half ago that staff started to disappear. They were replaced in volume (6 people struggling to do the job that 3 did without breaking a sweat), but not quality. The new staff were always much more concerned with their last smoke break, next smoke break, how much they wished their smoke break was that moment, how much they needed a smoke break and/​or the fact they were out of cigarettes. As a result of this obsession, the staff rarely got orders correct — presumably because their brains were SO filled with cigarette woes, there was no room to remember to type plain bagel, toasted, with butter. Invariably, I would have to interrupt the cigarette discussion to say; «no, not an onion bagel — plain, not cream cheese — butter». I heard many other customers make the same kind of corrections. When at last my order would come out, I would frequently (think one out ever 5 times) discover in my car, or at work; that I had not received what I ordered (completely missing or incorrect). So, someone else would get my food and I would buy something from a coffee place or whatever was near by. Very frustrating to have to go back and request what I actually ordered or worse, to be too far away to exchange it and have to pay twice.
Eventually, I decided that I would check the bag before I left to make sure everything was there and/​or correct. Often I was buying a half dozen, cream cheese and several individual bagel meals; so my name would be called, the large bag placed on the counter and I would stand there and pull everything out in order to confirm it was correct. I found several items which belonged in someone else’s order, and several errors in my orders in general. Plus, the other customers in line were invariably glaring at me.
For the last six months or so my orders have been correct much more often (think one error for every 8 visits). So I was not unpacking the bag anymore, and rarely having to buy other food for myself. Progress! Still regularly seeing someone who appears to be a manager, standing behind an employee reading the orders out to the person making them (not when they’re busy) and then correcting the maker when they start to put the wrong topping on a bagel; so perhaps one or two employees have some literacy or cognitive issues?
Today I ordered the smallest order I have ever made at this location; it only involved two bagels and a drink. When I got home, instead of the bagel sandwich ordered, there was a plain, toasted bagel. I drove back because the bagel was for someone else and had lox (more expensive than my plain butter). When I went in three different people tried to help me (two people I recognized, one I didn’t — but got the impression of a new manager). All three employees said one of them had ‘run after me’, and all three offered me a free item for my trouble. This is the first time anyone has offered this (another reason I felt the new person was a manager). I appreciated the offer, but it’s too little, too late. I just wanted to get out of that store before I said something I would regret.
I will not be going back to this location even though it has the convenience of parking. I would rather hunt for parking on Fillmore and actually get what I ordered 97% to 100% of the time, than deal with employees who either don’t want to be there, don’t pay attention to/​care what they’re doing, or don’t have proper supervision (for the employees with possible cognitive or literacy issues). My advice to the franchise owner/​manager: don’t focus on numbers of employees, focus on the quality of employees. At the very least, hire shift supervisors who are on the ball and can motivate people.

Spent $ 10 on a pastrami Ruben with a side of cole slaw and a bottle of water. Of course I wasn’t expecting anything fancy, but I was looking forward the sauerkraut. After paying and waiting for about 15 minutes, someone called my name and I went up to the counter to pick up my sandwich and slaw. They said they were out of sauerkraut! Did I want cole slaw instead? No, I didn’t, because I only order it for the sauerkraut, but what choice did I have? I said ok put the slaw on the sandwich and give me a side of fruit salad. Another ten minutes later it was ready. The sandwich was so soggy it was inedible, and the «fruit salad» consisted of three grapes and two brown pineapple chunks. (Yes, brown.) I picked at the pastrami and drank my water, vowing never to try to order a meal at Noah’s again. Not worth the $ 10!

I sometimes treat me and my mom to a special bagel from Noah’s. Lately they have become cheap with their cream cheese leaving half a bagel with no cram cheese. My mom got a Swiss and ham bagel, each half had half a slice of cheese and a half a slice of ham. Will not be going to this location again. Very disappointing.

Stopped in this morning to pickup a Noah’s — Bagel’s and Smear ‘Baker’s Dozen —
(13 fresh-​baked bagels & 2 tubs of double-​whipped shmear)’.
So, I picked up my 2 smear tubs from the refrigerator and proceeded to get in line. As soon as it was my turn to order a Noah’s employee girl behind the counter asked what I wanted to order. I told her that I would like to order a Bagel’s and Smear box (Baker’s Dozen) with 8 Asiago Cheese and 5 Cinnamon Raisin Bagels. She then proceeded to to box up the bagels into the Bagel box and then turned to me again to ask me if I knew how to count. I asked her what do you mean? She promptly told me you ordered 8 Asiago Cheese and 5 Cinnamon Raisin bagels correct? I answered ‘yes’ and a baker’s dozen is 13, correct? I suppose she heard and took in what I said with a blank look and asked me again if I counted correctly, which I answered again, ‘yes’ (Thinking to myself, why are we having a conversation about this topic?). Hearing a few chuckles behind me I turned to see the other customers in the line behind me smile and shake their heads. After the Noah’s girl finally decided to finish up packing my box I proceeded to the cashier to pay for my Baker’s dozen box. This is a first, my family and I frequent this Noah’s branch, being that it’s located close to our home and all the employees here have been very cordial with great customer service IQ, until today.
The experience was interesting none the less, but it wasn’t until I opened the box later to count the bagels is where I got a little chuckle. The Noah’s employee girl not only packed my baker’s dozen order, but she packed 8 Asiago cheese bagels and 4 Cinnamon raisin bagels. Wow, I’m speechless… Noah’s Bagels, it’s not the fact that I’m missing a bagel or two, anyone can make a mistake and that’s not a problem with me at all, but it’s the issue of being forced to have an unnecessary discussion with a disgruntled Noah’s Bagel employee on how to properly do basic addition. Hopefully, she was just having a bad day.

I come here at least once a week. I mean — who doesn’t fancy a Noah’s constantly when living in the Bay Area?! Although fresh bagels, they are quite small and a New Yorker may be PO’ed if they got one of these as breakfast.
So-​so service, depending on the day. But today was the day that made me want to review this place. The cashier had gloves on, going back and forth from preparing bagels to the register and while at the register kept constantly rubbing and inching her nose WITH HER GLOVES ON. So so gross. I’ve also picked out chips here that come with pizza bagels and the chip bags have had mice bites out of them, which I thankfully noticed and was able to tell an employee before bringing them home. Lastly, get something that directs the people in line and tell them where to stand. The line is always a freak show here and no one ever knows where it begins/​ends as the position literally changes daily.

I hardly EVER write reviews but this experience was downright ridiculous.
I live up the street and have been a loyal customer for 4 years.
The new staff here is horrid! Where did all the fun and sweet faces go?
There are 3 girls in specific that are new and are probably the most miserable people Ive ever met – no desire to be there, no desire to help customers.
After walking all the way home, finding out they messed up my order and walking all the way back, I told them nicely that they mixed up my order. Instead of saying sorry or offering to remake it, they started bombarding me with questions like I was guilty of something.
This lead to them pretty much arguing with me about an order THEY MESSED UP.
There was a line of 8 people watching everything go down. They had no sense or urgency or care in the world.
Ive worked in customer service for the past 8 years and everyone who works in this business knows the customer is always right, no matter what, and its our job to do anything to fix a situation as fast as possible to not affect service.
I watched one of the girls make my bagel and she was so passive aggressive! She threw the bagel in the toaster and splatted smear all messy, wrapped it and then tossed the bag on the counter without looking back. In return, the bagel tasted like s***. Uneven spread and pretty much un-​toasted.
Ive never been treated so badly in my life, even in return when serving inpatient or angry people. My boyfriend said he had a similar experience with the same people. Rude and miserable. Go find another job if it makes you so unhappy.
MANAGER: Fire all these people, they are costing your store loyal customers. Ill be driving to my old bagel shop in the sunset until I see new faces in this store.

Dear bagels,
Correction… starting over.
Dear GOOD bagels,
It’s been a while and oh how I’ve missed you. As a whole, your food genre is not perfect. There are plenty of bad bagels while the great or even decent ones surface only from time to time. Perhaps this is why I had mostly given up on you, bagel? Regardless, bagels are inherently good, flawed only by basic recipe deviation and the hands that make them. Well, the good news is that Noah’s has some trusty hands, and for that this reviewer is grateful.
Your friend,
Brad B.

Came during Monday lunch hour, and the line moved slowly. It’s small inside, and there were two employees. The service is TERRIBLE. While waiting for my order of a pepperoni pizza bagel to come out, I asked a question about a fruit cup, and the employee preparing orders completely ignored me. She actually made eye contact with me and just chose not to respond in ANY way. The only reason I came here and would come again is because every other place to get food on the block is obscenely overpriced.

Took a stroll this morning before work and the smell of freshly brewed coffee lured me into Noah’s bagels. I’m a bit sensitive to caffeine therefore Noah’s hazelnut coffee is perfect for my sensitivity. It’s not too dark not too strong with a fresh aroma of hazelnuts. I feel like getting my jingle on and start singing some Christmas carols because this happy cup of coffee is Christmas in a cup. There’s always a long line at Noah’s but it moves rather quickly.

Wow, a Noah’s Bagels with actual bagels. actual service, and employees that seem to have a good attitude towards the work they do.
My order was taken fast and I got it in under 2 minutes. Apparently, there is still hope.
Now, if the joke of a Noah’s bagel store on Fillmore would take a look at how things are done here, the world would be a better place.

The slowest service at a bagel shop! They need to hired more people specially in the morning when people are going to work.