O’Reilly Auto Parts

Katie is awesome. She went above and beyond her job duties to help me out. She is the BEST!!!
Thank you Katie for your excellent customer service.
1997 Ford Mustang stranded.

I called the parts department and spoke to Katie about a window regulator for my 2005 Jeep Liberty. She said they had the part and it was around 130 dollars. She then she told me that they guaranteed the lowest price. So I checked online and found the part for about 50 dollars. I called back and spoke to Katie and asked if they would match the price. She said yes they would if I brought in a printout showing the lower price. When I went in to pick up the part later thay day she said that the printout I gave her showed the company offers a 10 year warranty and that they offer a limited lifetime warranty so they would need to speak to Mary the store manager. I told her she didn’t tell me that when I ordered the part. After Katie and another employee spoke to Mary she told me that they would not match the price because «basically it’s a different warranty and about 100 dollars cheaper».

Female customers are customers too. The checkout guy completely ignored me, dealing with other things and not even acknowledging me after he called me up to the checkout, to the point that I had to ask someone else to ring me up. So rude.

I like this location — it is close to the house and they keep good hours. It is true that I know what I want so customer service isn’t on my list of things to watch out for but my every interaction with the staff has been pleasant and professional. One thing to note: their brand batteries Super Start are crap; you get about 3 years at best of them. It’s not to say they are much cheaper than the other brands but my observations would preclude me from buying O’Reilly brand battery again. Other than that I will be back!

Katie was super helpful with my new car battery, and the prices were totally reasonable.

Excellent customer service. They always help with ant questions, not just push me off. Large variety of products and brands, their store brand products are good too. My needed parts are usually in stock (2010 mini cooper clubman s) and have a couple options, which is nice.
A con is the slightly inflated prices.

Great costumer service, until u try to return a car battery that you bought but never used. They asked me where the caps were and said they can’t give refunds on used car batteries. Well I never used it and when I bought it, they took the caps away. Thanks a lot.

This place is pretty legit. They usually have simple maintenance items in stock like windshield wiper fluid, motor oil, oil filter, air filter, fuel filter, battery, and some additives like lucas oil as well! They even provide free battery charging and I always take my used motor oil back here to recycle! Their prices on motor oil is fair and the staff seems to know enough about cars. Never dealt with any rude staffing here!

Very pleased with the courteous and excellent customer service. Came in to replace fuse. Very knowledgeable. Took the time to answer my questions over the phone before I brought my car in. Looked up my car make and found out what part I needed and if they had it in stock. And told me he can quickly determine if they can help me replace it if I swing my car over. Will be coming here again and highly recommend. It was convenient that they had a personal lot for their customers. Glad they are in the neighborhood.

Use to come here when it was Kragen.
–Staff is knowledgeable and friendly.
— Private parking lot.
— Recycle your used oil for free
— Nice selection of car detailing supplies

The employees here are really helpful. They have a convenient 5 spot parking lot adjacent to the building, which is convenient when you can slide right in. Employees have helped me find the right type of oil for my car, and have helped my replace fuses, complete with letting me use the fuse puller and pliers from their shop.
Friendly service, family-​owned, and comprehensive selection — I will be going back for all of my auto needs.

I just got phenomenal service from Wes here at the store, and I any say enough about him. He was extremely knowledgeable, friendly, took his time and resolved all of my issues. It’s like having a friend as a mechanic. I highly recommend people come for service and support here.

First I want to say that I am sorry for all you workers that have to work here who have to deal with the pacific islander/​Filipino lady, and also the Chinese lady. These two are complete retards and do not know anything about cars or customer service. I came here asking to buy an IACV gasket, she asks me what that was and I had to explain where it was located and how it was used.
Next I tried buying a battery and brought in an article because o reilly I called another oreilly earlier and they said they price match… Apparently not at this location the pacific islander lady just looked at me and said we do not price match. I then asked her why would you do this at other locations but not here all of these stores are named OREILLY am I CORRECT?! This is not even her business so why is she being so difficult. I left the store and went to mission.
Another time I had the Chinese woman and she was even worse. I came to return an a car wax with a receipt she took the bottle and shook it. She then asked if I used it I said no that is the reason I am returning it. Then she walked over and took another bottle and compared it to that one and she told me that mine was emptier… at this point I was really pissed off and told her that I did not use it I am the customer and you should not be accusing me of things that I did not do leave that to the police or judge to decide. THis is the last time I will ever have respect for these people who got hired by a hobo or someone who felt sorry because those two did not qualify for any other job.

Never going back. I ordered parts and the wrong ones showed up. The woman helping me (mai) was rude and instead of trying to help locate the correct parts, she proceeded to open her computer and show me how it was not her fault. John stepped in and made my experience much more enjoyable but she had already ruined it. Long story short… upon further research by me, not them, the parts were in stock at the geary st location.

I see the bad reviews, but I really have no complaints about any part of my experience at this store. I needed taillights and new car remote battery for my Prius.
Jon promptly asked if I needed help and even helped me change the battery on my tricky remote (could not have done it at home sans that teeny screwdriver that was needed!)
There were two other workers at the store helping customers and not much of a line. I’d come here again without hesitation.

Rude! I thought i was getting interrogated for a crime for my return.
I had to go back twice to get a filter wrench to get my stuck filter off with no success. I went back a few weeks later to returned the wrench. The lady looked at the receipt and inspected the wrench (more closely than my DR examines me). I told her it’s opened and it couldnt get the filter off. She said «it took you a month?» I told her «yes i dont have the time.»
She then asked how i got the filter off. I told her by hand. She said «And you couldnt get it off with the wrench?»
I believe that was one of the managers too. I’ll take my business to Autozone instead.

The staff appear to know little to nothing about cars and are generally uninterested in helping customers.
I needed some new bulbs for my dash back-​lights. I brought in the old bulbs and told the person at the counter the make and model of the car. By the time she had bumbled through the computer and I finally got through to her where on the car the lights had come from, my friend had found a selection of suitable lights on the shelf. Then I had to wait while the four people behind the counter talked for a couple of minutes about some stock taking issues before one of them would deign to serve me.
Last time I needed such lights, (in another country) the guy at the counter instantly recognized what they were and handed me replacements. I’ve kind of gotten used to car enthusiasts and experts working at car stores. However, it seems O’Reilly is more like a fast food chain than anything else and that’s about the level of expertise you can expect — little to none.

I was very impressed with my experience at O’Reilly’s! I needed special floor mats for my car which they did not have in the store since they are only a commercial product, so Ryuto, the Sales Associate, researched their inventory and placed a special order. Ryuto was pleasant, attentive, patient, knowledgeable, and efficient. I received a phone call first thing the following morning at 9:00AM from O’Reilly that the order had arrived and was ready for pick up. When I arrived at the store, the package was right there waiting for me. No problems whatsoever! The floor mats are exactly what I was looking for!
Thank you Ryuto and O’Reilly for your excellent service!!!

Came out to get car wash stuff. I wanted to get a tire cleaner, I approached some guy at the counter named Ron, the assistant manager. I ask Ron for some suggestions. He gave me a death stare and looked at me like I was stupid for asking any questions. He offered half a$$ answers and just randomly grabbed me a spray and said «here this one works».
Ron offered terrible service and didn’t even give me my change at the end! Well… only a penny in change, but still! I was like «ugggg, you didn’t give me my change.» And he responded «It’s just a penny!» And I was like «fine keep the penny, but can I have my stuff bagged?» And then he rolls his eyes and replies «did you not know that sf does not offer free bags anymore??» Dude, my fault for forgetting, but he didn’t have to give me an attitude for it.
This grumpy old man, Ron, probably drove most of his sales away by providing terrible service. And he’s the assistant manager?! Lord have mercy for this store.

This is my local hardware store. Before this place had just about everything in stock from fog lights, air horns to aluminum fuel filters. Now almost everything is special order. The stuff that they have in stock are just the low quality stuff.
So now the place is good for picking up your basic motor oil, filters and plugs.