Raymond Katz , DMD

Our family has been to at least 80 appointments in this practice over 15 years. My three children, now 20, 17, and 14, have been treated respectfully and kindly by every dentist, assistant, and hygienist in the practice. We have never once had a billing or scheduling problem, and have not waited in the waiting room more than five minutes. (That said, we have normally visited during non-​peak times during the school day.)
Fillings have always been done quickly, often that same day of discovery. Dr. Wong in particular has given up several partial and entire lunch hours so we didn’t have to come back for another appointment.
I continue to recommend this practice to friends with young children, especially if they are fearful. The hygienists are very skilled at getting the kids to relax and the large-​scale, colorful animal murals help set a positive tone for the visits.
Regarding a recent post about Dr. Katz’s conduct in the office, I have never felt harassed or uncomfortable, and have not overheard anything but friendly conversation in adjacent chairs over the years. Dr. Katz is a strong personality by anyone’s definition. He is gregarious and often goofy with the kids, but I’ve not heard him cross the line into inappropriate comments or harassment.
He is a proud father who is clearly close to his only son, and he is quick to tell you what his son is up to. Over the years he has mentioned being married a long time but has never over-​shared anything on that subject.

I’m not one to do reviews on Unilocal but i feel i have to tell people how amazing this entire office is! I personally have been going to doctor Katz for 19 years along with my 2 sisters and he is amazing! Dr. Katz really does make kids feel comfortable, he has this magical way of making the dentist FUN «i know it sounds crazy but its true!» this office is also really quick and easy with fillings, i have had a few and they really do make it simple and judgement free zone :)
the best part for the kids is they really take the time to show u and teach u what u need to do at home instead of cleaning and send them home like other dentists, oh and of course kids get really cool toys!
not only have i been a patient for my whole life but i now have 2 boys with teeth. i have looked at a lot of dentists in my area (because i moved) and i found a lot of great ones that use a similar approach but i found myself still not liking them at all in comparison to the amazing dentist i have had all these years. this is the one and only dentist office i trust with my kids they work as a team like a family and i will never switch! i love Dr. Katz and i recommend him to everyone but especially difficult children because he’s so kind and patient.

Dr. Katz has been our pediatric dentist for the past 3 years and I cannot say enough about how much I appreciate his gentle and fun approach to practice. He understands the need to make cleanings and fillings as non-​threatening to children as possible and he and his dental hygienists actually succeed in making dental visits fun.
My kids are always excited to go to Dr. Katz’s office. They actually ask me several times a year when they will get to go back and that is music to my ears.

I am not one to usually post on Unilocal but after the experience I had two days ago, I felt compelled to write.
Two days ago, I brought my daughter for her 4:30pm appointment. We arrived at 4:13pm and wondered if we would be taken early. As we walked in, the receptionist said, «Your appointment was at 4p». I was surprised and commented that I thought I was arriving early, not late! I apologized and explained that the information I had clearly stated 4:30p. It didn’t even cross my mind that a 13 minute discrepancy would be an issue, but was told that it would be up to the dentist if we would be seen!!! I was beyond shocked, to say the least.
My children have been patients of this practice for over 10 years. I can not remember a time when we arrived for our scheduled appointment and were taken right away. We always had to wait at least 5 – 10 minutes because they were running behind schedule. It always bothered me that though we arrived on time, we had to wait. It was as if our time was not as important as the dentist’s…Now the shoe was on the other foot and we were told that because we were late we would not be seen!!! It’s OK for us to wait for them, but they can’t wait for us???
The dentist came out to the waiting area and started to discuss my daughter’s dental case. I expressed my concern that she was speaking to me in a public place and asked if we could continue our discussion with my daughter in the dental chair. She said that there would be no time for the appointment but if we insisted, we could speak in the back. She reluctantly took us back and let my daughter sit in the chair while she proceeded to explain why there was not enough time for the appointment. In the time they took to tell us why we couldn’t be seen, the work could have been done!!!
In all my years of dental appointments, I have NEVER experienced anything like this. There was a discrepancy in the time of our appointment, which resulted in our arrival being 13 minutes later than it should have been and we were refused treatment. This is not what I consider Customer Service. I have found a new dentist for my children and will never refer anyone to this practice ever again. This episode showed me who these people truly are.

I’m still nauseated when I think about what happened when I took my son to Dr. Katz on Tuesday. This is the longest and most humiliating review I’ve ever posted on Unilocal,but please bear with me.
We’ve seen Dr. Wong, one of Dr. Katz’s associates, over the past 2.5 years, and had a really wonderful experience with her and all of the staff. I’ve enthusiastically recommended the office to countless friends, but had never met Dr. Katz during that time. We met for the first (and hopefully only) time on Tuesday.
Dr. Katz started out very bubbly and friendly when he came to greet us in the waiting area, and seemed to be making a good connection with my son. He made some comments about his college son who’s off on a study abroad program chasing «frauleins» and then commented that I’d have to keep the little girls away from my son. Then said something like «oh — he gets it from mom — you’re cute!» [Not that it matters ONE BIT, but I was in jeans, sneakers, a hoodie, and wearing absolutely no makeup.] I laughed it off, thinking that was as far as he was going to go with comments on my appearance.
We go back and spend some time with the dental assistant, who was great with my son. Then Dr. Katz came back and brought Dr. Wong, the woman dentist we’ve seen before, to confirm his diagnosis of my son. As we’re wrapping up and Dr. Wong and the assistant are still sitting there, he says to me, «How do you look in an evening dress?» Stunned, I shoot back, «How do you look in an evening dress?!» I look over at Dr. Wong with a «get a load of this guy» look on my face but she’s not giving me eye contact. He then goes on and on about what I «knockout» I am, how great I’d look in 3-​inch heels with my hair up, etc., then asks for a hug. I positioned my son in front of me so that he basically gave my son a hug. At this point, I’m feeling embarrassed and getting creeped out.
We get up to leave, and he’s still talking to me… tells me he’s only ever «been with» two women (one of which is his current wife of 32 years) and I remind him of his first real girlfriend. He says he was «in heaven» because «it was after the pill and before AIDS.» I’m pretty floored at this point. Blah, blah, blah… more talking at me, then asks for a 3-​way hug, during which I still position my son in front of me, and he KISSES ME ON THE CHEEK as he hugs us. I want to throw up as I type that, and am mortified that it happened.
He tells me that he’s still in touch with that ex-​girlfriend that I remind him of and that she’s now a calligrapher. He points to a piece she did for him that’s hanging on the wall down the hall near the front desk, and I ask him to show me so that we can start getting closer to the front door and I can get out of there. As we walk, he says, «I think she thinks I’m a stalker!» This makes me incredibly uncomfortable, as all my contact info is readily available to this guy.
All of this took place in the open — there are no closed off exam rooms in the office.
I have already talked to my pediatrician’s office and they have removed him from their list of recommended pediatric dentists. Thanks for reading, and I hope he never harasses another person.

Most outstanding practice for my children who have had many dental needs in their years. They really understand how to take the scare out of being at the dentist. My favorite dentist there is Dr Wong. She’s not as hand holding as the others but she’s fast and very technically gifted in her work. Obviously everyone loves Ruth as hygienist. I’d never go elsewhere.

This practice is amazing! My son went for his very first dentist visit and he had a great experience. We were seen by Ms. Karen and Dr. Young. My almost 3 yr old son loved every moment of it and asked when he can come back. Everyone was very welcoming and knew just how to make him more relaxed. I also like the fact that the office is not covered in TV screens for the kids to watch. Instead they have great animal paintings on the walls. The whole process took about half an hour and everyone came out smiling. So glad we found this practice!

Dr. Katz is incredible. My little one had to have some cavities filled and from the moment we entered the office everything only got better. You know things are going well when your child smiles during the procedure and then asks when will they return to see Dr. Katz. The doctor himself even called at night to check on the munchkin. Thank you, Dr. Katz!

I wish there were more stars to tell you how much we love, appreciate and highly recommend Dr. Katz! My highly sensitive four year old had two cavities filled and I was a nervous wreck about it! From the moment we walked into the office, they made my son feel so comfortable! He had no idea it was a big deal to have cavities filled! We were given a VIP tour and walked through the procedure with Dr. Katz– showing us all the cool tools and equipment. He put us both at ease and the whole procedure was so quick and painless! I couldn’t believe it when he said it was over! We are hoping for no more cavities but feel so confident that we are in good hands with Dr. Katz and his associates!

I had always loved this practice. Everyone at the front desk is welcoming. That is a plus for me. Customer Service is important when someone walks through your front door!
My son had his first dental experience last December. This is a late post! I feared being 3 years old and all that he would give them a hard time since he is such an active boy that just cannot sit still. He is here and there, up and down. A lot of energy for a Preschooler.
It was an amazing experience for all of us to see. He had his older sister and brother in one chair. All three sitting across from each other and Mikey was thrilled. Asked questions and laid down so patiently. Learned all the new cool tools they used while cleaning. When he had first met Dr. Baumgartner, it was love at first sight. They connected right away and ever since then. It has been a breeze at every visit. I look forward to many more future visits. We’ve only had 3 so far. Every visit, Mikey gets entertained and leaves with 4 toys. Thank you to all the staff for making this experience very comfortable, fun and professional…

AMAZING! Dr. Katz and the others in his office are phenomenal professionals. We took my 1.5 year old son here recently after having had a rather traumatic experience at another pediatric dentist’s office. Dr. Katz was very disarming (not the mention, hilarious) and knew how to engage our son who was still recovering from his first dentist visit at the other practice. All the other staff and dentists we interacted with were incredible and by the time our appointment was over, our son actually wanted to go back into the clinic area to play some more!
Thank you, Dr. Katz and your amazing staff! We are so glad to have found your practice!

Dr Katz and his associates are the absolute best! For my sensory kid, they have completely accepted his needs and made visits so pleasant! All the dentists and hygienists are the nicest people and they are super creative for a wiggly child who has hated the dentist for years. I am so grateful to have found this practice! My son adores Dr Han! He is so patient! I so appreciate all these guys do to keep my kid happy with healthy teeth!

We absolutely love Dr. Bumgartner at this office. He has a very friendly demeanor and is naturally great with children!
When we discovered that our 3 year old daughter had a small cavity, I was terrified. I was afraid that she would be scared of the treatment, that she would cry, that it would hurt, that she wouldn’t cooperate — I was afraid of many things. Long story short — none of my fears ever materialized. Doctor Bumgartner did an amazing job earning my child’s trust, as well as making the whole experience not only painless and stress-​free but also fun!
He also took the time to answer all our questions and explained what we can do to prevent future cavities from appearing.
Also, I’d like to mention Lena, the dental assistant. She is amazing, very warm and patient.
If you are looking for a great pediatric dentist, I highly recommend Dr. Bumgartner.

5 stars for Ruth/​hygienist (absolutely amazing!) and NO stars for the doctor /​front office person. I really try and avoid bad reviews but after a 12 year history and being treated so horribly, this review is more than warranted. My daughters have been going to Dr. Katz office for about 12 years (since they were born/​had teeth) — Dr. Baumgardner was our children’s dentist and we are NEVER returning to this office. We had an incident with the front office regarding an insurance billing/​past due account that I never even knew about until our last appointment. Unbeknownst to me, the statements were being mailed to an old address and not getting to the proper address. I NEVER received any calls about this — not one single call to inquire about our account, so I truly had no idea about this until our last appointment (mind you, I am NEVER late on bills! Moreover, the statement balance was nominal — less than $ 100). The receptionist was SO unbelievable rude, refused to hear my explanation with our moving separation, new address, etc. — didn’t care to work the issue out with me and was simply intent on making me feel bad or criminal. She was insistent that we were «delinquent» regardless of the reasonable explanation and easy fix. And it was over such a relatively simple/​small issue that could have easily been resolved right then and there, and with someone who was courteous and reasonable — not someone so rude and accusatory (as if I was purposely trying to avoid paying my nominal bill that the insurance didn’t cover? Really? After 12 years of history together???). The worst part is that Dr. Baumgardner didn’t even try to intervene and help with the matter. I cancelled my daughters appointments right then and there so he knew what was going on (he even passed by me in the walkway when I was saying good bye to Ruth and he didn’t say a word!). I received NO phone calls from Dr. Baumgardner — nothing. I guess he didn’t care after all and really, a little goes a long way but NO effort to help resolve a simple issue speaks volumes. I don’t need or want to be with a dentist that is fake or acts like he cares about my kids when in all actuality, we are just numbers to him.

Very friendly and responsive to our kid’s needs

Both my daughters go here since they were toddlers and they love this dentist office. The dentists and staff are gentle and non scary. We have had Dr. Katz, and recently, Dr. Jenny Wong. Both are great. Dr. Wong came in the evening on night when we had a dental emergency and we were so appreciative. They make going to the dentist as fun as it can be. The office gives out stickers and small toys to make teeth cleaning more enjoyable. They also have been very good when we had extractions. Thumbs up.

Ok, I know this is going to be a WTF moment for you reading this, but I am a grown married woman with 3 sons. Dr. Katz was my dentist growing up as well as my grown adult siblings. I stopped seeing Dr. Katz when I was 18y/​o bc i refused to go anywhere else. When my kids became of age to start seeing a dentist I wished i could find someone like Dr. Katz and to my surprise he was still in business. Thank God! Although it is rare that he sees my kids being he juggles 2 offices, his staff is remarkable, Dr. Wong and Dr. Young are so great with kids and interact really well with them and know exactly how to put them at ease. The dental assistants are all so kid friendly and totally know how to make the kids feel comfortable.

We love Dr. Wong in this dental office. Also the dental hygienist in the Elephant cubby is super patient and really makes an effort to draw my shy little 4 yo out. Very kid friendly and my little guy loves to get his prizes after a cleaning.
They are very respectful of what he wants and doesn’t want, which right now is not to get into dental chair.

I loved going to the dentist as a child but I’m pretty sure it wasn’t because they had cookie flavored tooth polish or because I got to brush a dinosaur’s teeth. And I certainly didn’t get to leave with presents! But that’s why my son loved it.
My 2 year old’s first trip to the dentist was an overwhelming success thanks to the brilliance of Dr. Katz and his associates. My son would go to the dentist every day if he could!
YAY!

We highly highly recommend Dr Katz! My boys have been seeing Dr Katz (and now some of his associates) for about ten years. They are ALWAYS on time, courteous, organized and friendly. The front office and the back office is SUPER clean and kid friendly.
For cleanings, at check-​in, they always start the kids off with a brushing, and the hygienist promptly follows with a thorough cleaning, and Dr Katz follows with a check-​up. Very efficient. Nice part is that I can schedule all 3 boys at one time, and be in and out in no time at all. Dr Katz is also talented in that he can make very realistic bird sounds. When my kids were little, they were very amused by this. :)

My son is a future hoarder and that includes his teeth! I dunno, I thought by age nine, one was supposed to lose more than four baby teeth. Unless his gums are super-​strengthed, then he is again a late bloomer!
We selected this dental office based on my neice’s experiences. She is now a young adult and has been coming to this office for years. As a matter of fact, she likes it so much, she still comes to this office! I guess alot of young adults feel the same way becuase the practice is no longer limited to «children» but to «Children and YOUNG ADULTS» (oh, those Generation Y-​ers!)
I digress… Bottom line: this is a really great team of dental professionals (dentists, hygenists, and clerical) who are timely, thorough, concerned, and patient. Highly recommended…