Rocket Science Consulting

Stay away from Rocket Science!
I agree with the previous reviewer that their service has been a nightmare. They are great at hiring people that present themselves well… but have no idea what they’re doing. They are also expensive and totally opaque about their pricing. Their dedicated IT person was a hipster who knew nothing about tech. She used to have to call Microsoft and whichever vendor to figure out basic IT problems. Our 3 account managers were all d-​bags that would try to up-​sell us on services we didn’t need. In addition, whenever we asked for them to fix issues that should’ve been part of the basic service, they’d try to charge us additional fees.

Rocket has been nothing but a nightmare to work with since the beginning. They have frustrated us every step of the way and we would not recommend their services to anyone.
Rocket has been extremely unresponsive to emails, unable to resolve issues in a timely manner (even months and months at a time), promised far more than they were able to deliver and disappointed us time and time again.
When we originally signed up for their services, they promised they could build us a product they unable to deliver on. Instead, we were left with something that did not meet our needs or standards. The systems they put in place for our business continually go down, which is not only highly detrimental to our organization but also to our patients. Getting ahold of them to fix these issues and trying to get them to understand a sense of urgency is more difficult than it should ever have to be.
Our staff have spent far too many hours trying to email, call and correspond with Rocket to no avail. The wait time is unacceptable. They have demonstrated that not only do they not care about us as a client, they also do not care about our business or helping resolve our relationship with them. It’s been nothing but empty promises with no real results.
Our entire experience from beginning to end has been an utter disaster and we would not wish their services on our worst enemy. Do yourself a favor and DO NOT sign up for Rocket Science’s services.