Safeway

Safeway has great sandwiches. Today I went there during the lunch hour, and they had some old, Asian man making the sandwiches, and it took him almost half-​an-​hour to serve three people ahead of me. I told people coming in the line that they were in for a long wait and they left. Bring back the Hispanic ladies who are WAY quicker. Between 11 am and 3 pm, you really need to be «on it» with his slow a$$! Go home and keep collecting that SS check, provided you ever worked a job in America to begin with before Safeway «took you in!»

I come here daily so I guess knowing everyone makes it a better shopping trip for me always. But today I purchased some Naan. Got to work to find mold in the package. Brought it back after work and they happily have me my money back and allowed me to grab other items at no cost. That is how you keep people happy.

HORRENDOUS SERVICE! Called to put in an order 3 times… no one picked up. Went to the store, person who helped me was NOT helpful in the slightest. Put in the order was told I could pick it up next day. I try calling next day before I do the pick up to make sure it was ready… called 3 times, no answer. Called a diff. department to get a person, they transferred me. I get to the store 30 min. after the said pick up time and the order was not ready. Not only was it not ready, there was another person waiting whose order was not ready either. I asked to speak to the manager who NEVER showed. Worst service I’ve ever experienced. Will never order anything from this store again.

This is the shittiest Safeway in all of SF. They don’t have anything ever. Their times of closing are entirely crappy. Produce is not fresh, meat selection is extremely small and crappy.
Also, they do not have spinach tortillas ever yet they sell gluten-​free tortillas — what gives???

I shop at this Safeway regularly. Unfortunately, this store has several areas it can improve upon. First, staff all the check out registers. The Safeway announcements indicate they’ll open a new register if there are more than 3 people in line. This store consistently has more than 3 people in line and unmanned registers. Second, sale prices don’t ring up and it’s a hassle to find get a refund. The customer service desk is hardly ever staffed so you have to hunt down someone to get a refund. Next, check the expiration dates on products. I had several items that were within days of expiring or already expired, but didn’t realize it until I was home. I have shopped at several Safeways and this poor performing store is not typical of most Safeways.

The staff got streamlined, only recognized two regular employees. It got un-​friendier due to Albertson take-​over. The one down on Bay St. is really bad. I’m not really into self-​service. I like to be served when I’m shopping. Self-​service is almost like I’m a pseudo employee myself doing some work. Two sandwiches for $ 2.99 is pretty good, same or mix. Out the door employees like most workplaces. Familiarity is now extinct.

I don’t go to Safeway for produce, because I try to eat mostly organic. I also don’t go for meat or fish for similar reasons. I go to Safeway to buy like, junk food and processed food. And the junk food selection here is not good. For example, there are these Lay’s potato chips that I am obsessed with – West Coast Truffle Fries with parmesan. It’s been out for months and months at other Safeways, and this Safeway does not carry it. The other beef I have with this Safeway, which really is not their fault but is a reason that I don’t like to go, is the heavy concentration of, for lack of a better word, crazy people in the neighborhood. It’s especially deceptive because the area seems quite nice. I was sitting with a friend on the nice benches right outside the store at like 3 pm on a sunny weekday afternoon and a crazy man who looked to be on meth rushed at me, body checked me, and then stood in front of me shouting and swiping at my bags and person. I called the police, and they told me to wait there to make a report. In the 30 minutes that I waited, I noticed that the area outside of Safeway is the like a meth people highway. Angry men lurching around and yelling with crazy eyes etc. It’s really not safe, especially for women, children, seniors, or anyone that might be smaller and look like an easy target. Now when if I have to go to that Safeway, I walk quickly and with purpose, keep sharp eyes, and I don’t dawdle.

It has been a while since I lived in SF and I heard from friends that Safeway is pretty good – WRONG! SO WRONG! The fruit was disgusting; there was mold on several of the apples, the bananas I bought (the organic ones were the only good ones) went bad the next day, the strawberries were also molded beyond belief; I was never this disgusted with a store in my life and I’ve been in a store with flies on their fruit!
On top of that an older woman wearing Prada stole grapes out of a bag and tried to hide it in the back, and employees saw and did NOTHING. So, this woman had her grimy hands on grapes that someone might purchase later on but it’s okay cause she’s an old woman???
And the cashiers – ohohoho the cashiers were something else. The cashiers all had an attitude as if I was an inconvenience for asking them if they had reusable bags or if I can get a Safeway card. This woman had the gall to roll her eyes at me and uttered whatever crap to the woman next to her. Then the best one of all, a woman who I swore was Nurse Ratchet scolded me for daring to ask her if she could give me a card after I finished filling out their form on an iPad in some dank corner barely noticeable. Who does that? This is your job; you know, what you’re PAID FOR?! The only employees that were actually decent were the ones working at the Deli.
I couldn’t believe how horrible the experience I’ve had at this garbage store.
I refuse to go to any other Safe Way again. If you still want to shop at Safeway AVOID THIS ONE LIKE THE PLAGUE!

I never been like that store all employees work really slowly and they don’t show respect I hope someone will see my review and they’ll change all this store employee

Everything line is so slow in this store you should probably stop at one of the other nearby markets. Employees do not have any sense or need for urgency and will take as long as possible to get you through the line

Every time I come here the lines are ridiculous, right now is no exception. Every line is at least 10 people deep. The express lane is even worse. I’m glad I have 40 minutes to burn and am not in a rush to be somewhere…

Whoa like a boyfriend who starts shaping up when you threaten to leave if he doesn’t get his shit together, Safeway has finally fixed the check-​out lines to infinity, the produce department looks like a mini-farmer’s market, and stock is rotated properly now so you don’t have to double-​check meat expiry dates yourself like a mom making sure you washed behind your ears. Definitely had a make-​over! We’ll see if these are just promises promises or permanent transformation.

This Safeway sucks … Bad ass customer service. even the pm manager don’t know how to giv a good answer so rude
. waited for the key to unlock the items nearly 15mins. deli is pretty good. long lines. and plis learn how to smile.

This review is specifically for the Safeway located on Jackson Street. The other Safeway stores where I routinely shop (Noriega Street and Westlake Center in Daly City) would garner a three star rating for groceries as well as customer service.
Jackson Street Location: I was on the way home from the Financial District yesterday with my elderly mother and decided to stop at this location to buy two items that ran out in my normal Safeway stores. This store has no parking. While I dealt with a coin stuck in the meter, my mother walked inside the store to find the restroom.
I found her frustrated in the produce section, almost in tears. She had asked a female cashier where the restroom was, and she rudely told her that the restroom was only for customers (insinuating that she was not a customer) and that she needed a key. My mother then asked the florist for the key. The florist said she needed to be a customer. My mother is 82 years old and walks with a cane. When I found out what had happened, I was appalled.
I have never been to a Safeway or Pak N Save (Safeway affiliate) where the restrooms were locked. I walked over to the restrooms, and lo and behold, both of the restrooms were unlocked.
I was so upset that I was almost in tears. How could anyone lie and treat an elderly person like this? I was too upset to even approach management at the time. (I talked to my mother in the car, she said she felt she lost some of her dignity there. She felt abused as an elderly person and knew there wouldn’t be any reprisal).
Safeway management, please give your staff training on how to properly interface with customers and how to treat all of their customers with respect. Your staff lied to and made hurtful assumptions about an elderly person who did not deserve it. Immediate action is needed.

The question is… who needs to buy ridiculously overpriced lunches in the financial district when there is a Safeway conveniently located next to it. Next time I think about paying $ 13 for a Mixt Green or Plant salad, I am going to walk the extra blocks and go get a premade salad for $ 4.99 and get the second one for $ 2.99… That is if I am even hungry after trying the 4 free samples of soup they have. Get a sample cup from the café people and go serve yourself a sample.
P. S. Cashier named Jacky is da bomb— he was the one who told me that if I buy one salad I get the second half off. He is the man!

This store is okay. It’s much smaller than the others throughout the city, so it’s better for picking up a few select items than it is for major grocery shopping.
Minus 1 star for false advertising! Their California Roll is NOT made w/​real crab, but with steelhead trout or, sometimes, cod or tilapia. Read the ingredients label. In spite of that little white sticker that says «Real Crab Roll» that’s placed over the ingredients, it is *Not* REAL crab. SHAME ON YOU!
I’ve been shopping here for years and you guys used to have a California Roll w/​REAL crab and one w/​imitation crab. What happened?

I have a love-​hate relationship with this Safeway store. Let me list the ways I love thee:
*It’s very close to my office and I enjoy stocking up on office essentials here. It’s a quick way for me to buy snacks for my desk and cream for my coffee
*The store is small and you can navigate the store very quickly
*The staff is friendly and always helpful
Here are the reasons that I have not made this location my permanent go-​to grocery store:
*Parking. Is there parking here? I don’t even know. I only walk here (The Marina location has plenty of parking)
*Unless you are buying wine, the availability of items, especially uncommon goods, is sparse. The wine aisle is large, impressive and always appears to be well stocked. Other items… not so much. For example, I popped in for a cheesecake crust. The clerk told me that they are only stocked as a seasonal item
*The produce section is small and often picked over
*The frozen goods section is also small. I popped in for Its It bars and they were also not carried :(
*There is almost always long lines to check-​out, especially during the lunch rush and around 5:30pm when Fidi workers pop in after work

I know for a fact I have reviewed this Safeway location before — I even somewhat remember some phrases I used… but the review is nowhere to be found. Weird…
So let’s try this again!
This Safeway is a nice stop when I need to hit a grocery store on the way to work. When I don’t feel like getting accosted by all the homeless that live at the Church /​Market location, I find this spot to have more of a zen feel to it
Only downer is that they tend to not carry basic things I’m looking for… like melba toast. What grocery store doesn’t have melba toast?! Well, this one — you’ll have to look elsewhere
This particular morning, tried to find some Triple Tea Leaf brand tea but even though the tea’s website said this store carried it, they didn’t.
By this point I wasn’t surprised but marked it up to the fact this place only carries the very basic of basics
Produce tends to be pretty wilty due to all the watering in the cases so I stick to the stuff that’s not saturated /​in the middle bins like the tomatoes & fruit
Never indulged in the bakery section but they are always there early in the morning, stocking the bread shelves & donut cabinets, so I can safely say it’s fresh
So if you’re looking for pseudo-​specialty items, don’t bother but have to say for an on-​the-​way need, you’re A-​OK

For a downtown super market this one is pretty good.
Its a relatively small grocery store, but they pack in most of the things a city dweller would need. The staff are very friendly and helpful. The only criticism I would have is the fresh produce manager often tries to wring a little more life out the produce than they should.

Grocery shopping in the city is an odd experience. Luckily, parking was easy to find here on a Sunday evening. Smallish location but everything is relatively easy to find.
The entrance has a huge sign on it about how shoplifting violations are enforced here, and when we went there were two security guards in sight, so they mean serious business here. It seemed like a safe enough and clean enough store, but that definitely put me on high alert.
Clearance section is in back area between freezer section and dairy, if you’re looking for it. Saw lots of gluten-​free items and slow-​cooker sauce kits when I went.
Found what we needed to at comparable prices to locations outside of the city, and headed to check out.
Cart wheels lock up after exiting the store, so this may not be a good place to buy heavy items without having a friend to help out or ensuring you are able to park just outside.