San Francisco Toyota Service Center

I recently bought a Toyota Tacoma at this Toyota in San Francisco, and it was the easiest buying experience I have ever had. I was only in the office for about an hour and a half and out the door with my new car & keys in hand. They helped with my financing and made sure everything was set to go when I walked in the door. The sales associate that helped was Michael Ma and he was AWESOME! SO WHAT ARE YOU WAITING FOR GO TO TOYOTA IN SAN FRANCISCO ON VAN NESS AVE.

The usual high quality service that I’ve been accustomed to since purchasing my Prius in 2006 but in a much nicer more efficient setting. Good job SF Toyota!
(But hey, please put a sign on the old service center directing them to the new one. How is a person supposed to know???)

Our car was damaged during a recent visit for a simple install. The management took no responsibility for their business messing up our car nor even tried to remedy the situation in any professional manner, basically calling me a liar for bringing the damage to their attention. Pretty suspicious how before the visit there was no damage to the area of the car I’ve been driving for 5 years and know every inch of (minor scratches and all that it’s received from city living), but after we had an appointment to service it, there was damage to the leather on the door inches away from where they were working, hmmm… Doesn’t take a genius to put two and two together here.
Was left feeling like I did business with a dishonest group of individuals who won’t take care of your vehicle and will damage your car while working on it all while lying to your face that they didn’t. The manager on duty that day could care less, was rude and basically called me a liar, which any paying customer would take serious offense to. If you’re not going to believe me that’s one thing, but when you’re called over to handle a sticky situation at least greet me by saying hello, that you understand I’m is upset about my car, and then properly explain your side, but don’t come at me calling me a liar first thing, no bueno man, customer service fail. I have better things to do with my life and too much integrity than taking important time out of my day to go lie about what actually happened, when my car was broken on their watch. And for this place not to have the integrity to stand up to their service is appalling. It’s one thing if you mess up my car by accident, things happen — no worries, just be cool about, come clean, it and fix it.
Will never do business here ever again and suggest you steer clear. There are too many options in this city to deal with people who don’t respect their customer’s property. I love Toyota cars, but this dealer and service center is out of the circle of trust. Go see another dealer or independent shop with people who actually care about their customers and don’t damage and devalue their car while they’re being paid to fix it.
Update ¹¹⁄₁₆: Contrary to the management’s reply below, our car did not have damage on it prior to this visit for service.

Excellent reception & service! Go Toyota go

Really couldn’t ask for better, more courteous service. Oh, and did I say fast? It was. Had purchased four new tires a few weeks before; then an errant truck part on the highway blew out my left rear. SF Toyota had me in and out the next day at zero cost to me, and my car is good as new. I wouldn’t go anywhere else.

I can’t say enough about the friendliness of all the staff at the new Toyota Van Ness service center. I see some new faces and some old faces from the old V/​N service but no matter original or new staff all are trained make the customer feel welcomed and valued which I appreciate. As far as they’re integrity is concerned I’ve never felt the they’re honest and never a «hit the home run» type of business. Believe me, I’ve had my share of dishonest repair shops in my days and San Francisco Toyota a renewed my faith in, well, at least in your business. I’m not saying that they’re perfect and that I’ve never had any minor issues after a visit but these guys and gals seem to be first class when having to resolve any issues and this is all I can ask. Thanks be being there for us and hope much success in the future.

Friendly staff and a giant TV in the waiting room, but I never seem to get out of there for under two bills.

We worked with Edwin and he was awesome. He understood what we wanted and did not waste our time. We walked in looking for info and walked out with a great deal on a Prius.
I would certainly recommend working with Edwin at the Van Ness office to any of my friends or clients.
Anna

I drove in and was greeted by Robert who I’ve seen his welcoming and friendly face before. He directed with a smile and I pulled my truck up where he needed me to stop. He’s ALWAYS smiling and ready to laugh at one of your dumb jokes. That’s not to say I have any dumb jokes but if I did he laughs.
My service guy was David Chu who was fantastic and polite. Felt like he had it all taken care of and would get the job done in a timely manner. Very polite guy who also laughs at a few dumb jokes. Again, that’s not to say…
I planned to go out for lunch while service was being done. So I was only going to be gone for a little more than an hour. While I was having my lunch David called and said my battery didn’t pass their inspection and it needed to be replaced. Done! Couldn’t have been easier. I finished my fantastic lunch (that’s different Unilocal review) and headed back to Toyota Service Center to meet David. He said the Truck will be right down and to my surprise they washed it. NICE! She looked all shiny and new! Tires looked great as well! Thanks David!
Not to diminish David and his awesomeness but the whole team does great work. Grateful to have these people around when I need service (get your mind out of the gutter). Good people doing great things. Keep it up! I’ll be back!

i brought my fiancé’s 2006 matrix in for service on 4÷14÷15. i was greeted by robert and mohammed upon my arrival. i brought the vehicle in for basic service oil change etc. upon inspection it was found that the drive belt & tentioner needed replacement. mohammed was able to offer the repair at a competitive price as well as complete the repairs within my time frame. i was very satisfied with the service as well as the knowledgeable & friendly staff and i cant say enough about the beautiful new service location. if you haven’t had a chance to check it out i highly recommend you do.
–mike d

I took my brothers scion IQ for service. I was amazed how beautiful and amazing their brand new service center was. They had a beautiful waiting room with free wifi and free coffee. Everything was so organized and clean. All the employees were very nice and genuinely friendly. I will definitely be back to their brand new service center on van ness!!!