Sleep Train Mattress Centers

I placed an order for a mattress and box spring online on a Tuesday and called Sleep Train Customer Service and requested delivery on Monday between 9 AM and 12 noon. The rep checked and replied that the requested time was open and I was all set. On Wednesday I found that my Friday appointment was cancelled so I called Customer Service back and asked if the mattress and box spring could be delivered Friday morning between 9 AM and noon. The rep checked and said the delivery could be made as requested.
I couldn’t wait for Friday as my old mattress had metal rods protruding along the edge. I was tired of getting jabbed in the legs. It was time to buy a new mattress and I didn’t mind spending $ 1000 to sleep on a new mattress and box spring.
Sleep Train Customer Service called me Thursday night reminding me that the delivery will be made Friday morning between 9 and 11 AM. Sleep Train gave me a 2 hour window instead of the 3 hour window I initially requested!
At approximately 9:50 Friday morning, the doorbell rang. I hurried downstairs and opened the door. There was a guy at the gate and he told me that he had a delivery for (my name). I replied that was me and opened the gate. I saw a truck double-​parked in front of my house as the deliveryman walked back to his truck. I went upstairs to wait for him and point out where I wanted the mattress and box spring placed as I wanted to set them up myself. The deliveryman who rang the doorbell brought the box spring upstairs and a second deliveryman brought the mattress in.
I signed the paperwork and the two deliverymen took my old mattress and box spring away. I removed the heavy plastic cover from the box spring and carefully placed the box spring onto the bed frame. Next up was the mattress. I again removed the heavy plastic cover and gently placed the mattress on top of the box spring. I was very pleased as I gazed upon my brand new Simmons Beautyrest mattress. I installed the bed sheets and lied down contentedly.
By now you’re probably wondering why I gave a 2 rating when everything went so smoothly. I ordered online, the mattress and box spring were delivered on time, and the old mattress and box spring were taken away. Now, the Sleep Train commercials on TV show two deliverymen removing the mattress from the truck and carrying it towards the house. They handle the mattress with great care.
In my case, nothing could be further from the truth. I have a security camera in front of the house and I just decided to review the video for that morning. My decision to review the video had nothing to do with Sleep Train. What I saw shocked me. I saw the Sleep Train truck roll up. I saw one deliveryman bring the box spring down from the truck and carry it towards the gate. I then saw my mattress dropped down from the truck –a distance from 3 to 4 feet– and onto the street! The deliveryman jumps off the truck, puts his foot under the end of the mattress and kicks it up. He carries the mattress to the gate and he drops it again on its side!
He didn’t place it on its side gently. He just dropped it. There was no care bringing the mattress to the house. There were two deliverymen and they should have brought the mattress down from the truck and the two of them should have carried the mattress upstairs.
I called Sleep Train Sales and spoke to a salesman and he didn’t see anything wrong with the manner in which my mattress was handled! He told me to inspect the mattress for any damage such as scuffing and that I could replace it up to 120 days.
I doubt if I will every buy a mattress from Sleep Train again. I will buy from Sears or Sleep World.
If you go into a Sleep Train Mattress Store, tell the salesperson how my mattress was handled. Ask the salesperson if any new mattress you decide to purchase will be dropped from the truck, kicked up by its end, and dropped on its side by an uncaring, indifferent deliveryman.
Finally, after spending $ 1000, $ 2000, or $ 3000 on a new mattress and box spring, would you want your mattress handled in the manner mine was?

I purchased 3 bed sets for my office thanks to John Burton.
He gave us great offers, and saved me so much hassle that I was going through looking for beds online!
Definitely would recommend.

Great and speedy delivery. Guys were very nice too. John, who sold me the bed was a stand up gentleman and gave me a great deal. He was quite informative and didn’t give me any salesman bs.

Great mattress-​buying experience.
I had planned on doing the full Van Ness mattress circuit (i.e. Sleep Train, Mancini’s, Mattress Discounters) to get the best deal possible but did not need to go beyond Sleep Train.
Ken was our salesman and what a salesman he was! Friendly, knowledgeable, funny, patient, and most importantly, trustworthy. Ken is the kind of salesman that almost makes you happy to spend money!

Jason Smith BEST SALESMAN really honest man he helped me to find the best mattress for me without being biased. I ended up buying temper pedic and i absolutely love it. He never rushed me and he is great at making you feel very comfortable at making right descision. he gave me great deal and he truely made his best to give the best customer service experience with extreme courtesy. He also made sure that it was delivered asap exactIy the day i wanted it. I will defenitly buy from him again and will certainly recommend him to everyone I know. Thank you Jason.

After deciding that we needed a new mattress due to back pain and general unhappiness with our current mattress, my girlfriend and I decided to check out the Sleep Train on Van Ness. We were immediately greeted by Jason who explained how important it was to first get a baseline for what type of mattress we needed. After walking us through the process and taking over an hour of his time to clearly explain both why and how each mattress is manufactured, Jason also made sure to learn a bit about our sleeping habits. After selecting the Tempur-​Pedic Flex Prima, Jason made sure to get us the lowest price possible and get it shipped to us immediately. It’s not often you meet someone like Jason who is supremely knowledgeable about the product they are selling, especially in such a niche industry.
My girlfriend and I are pumped to receive our new Tempur-​pedic and start sleeping better. The shopping experience we had at Sleep Train will simply make our new good night’s sleep that much more satisfying.

Our mattress was delayed at the warehouse and nobody at Sleep Train bothered to tell us — we sat at home for five hours! When we reached out to customer service about the no-​show delivery, they told us it was delayed at the warehouse, and the new delivery was tentatively scheduled for next week. No call, no email, nothing. They did offer a $ 200 credit against the purchase, which is why I’m giving two stars. We called Mancini’s, and off the bat they gave us a $ 300 discount and offered to deliver a similar mattress the next day while we waited for our special order to arrive. A+ to Mancini’s for offering solutions and trying to help us out. Mistakes happen, but I will never shop at Sleep Train again due to their poor customer service, breakdown in communication, and lack of empathy.

I had some nerve steam rolling may way into this place 5 minutes prior to closing. Despite that annoyance (because we all know it’s annoying when customers come into a store 5 minutes before closing asking a ton of questions, the manager Jason personally went out of his way to provide me with excellent customer service. He allowed me to try out various beds based on my sleeping habits. He was able to get me a great deal on a bed and also ensure it was delivered in a timely fashion.
Delivery of my bed was prompt and arrived relatively on time (I blame the delay that day on rush hour and the rain). I even had to come back in a couple weeks later (I thought my mattress was a lemon) and Jason was able to assist me with my options.
Overall, I am satisfied with my experience at this Sleep Train location, and do recommend them for all your sleeping needs.
Likes:
–pretty great customer service
–relatively reasonable rates for mattresses
–okay selection
Dislikes:
–parking to access this location can be a bear! Recommend taking public transportation or a cab

From the moment we walked in Everett helped us out! We found an amazing bed (Kate plush Pillowtop) and then he helped add the bells and whistles! He also went out of his way to find us a new base for our current tempurpedic we had at home! Check out the gel cooling pillows for added luxury! Merry Christmas to us! Thanks Everett for closing the deal! #NailedIt ask for Everett Washington!

Nothing has changed here, now this place is actually bought by Mattress Firm corporation, yet still old game of hiding behind different names, giving you just an illusion of shopping.

We went into the store an hour before they closed on a Sunday night thinking we’d check out some mattresses and buy later. We walked out 45 min later several hundred dollars poorer with a delivery date for later in the week. I probably could have pushed a little harder for a more reasonably priced mattress, but John was great and responded to our varying opinions well. He made us feel very comfortable. Later that week, when a few things didn’t pan out the way they should’ve, he took care of it all. Great experience — and glad I could support a store a few blocks away versus schlepping out to the burbs.

I actually bought the mattress 1 month ago but waited until now to write a review.
My back was hurting from sleeping on a mattress with a topper that’s way too soft for me. Out of anger, I marched into Sleep Train on a random Sunday afternoon hoping to do some research to rescue my achy back.
Kevin came greeting me after seeing me wandering around. I really appreciate him not pressuring me. He asked what I was looking for, I gave him my list of criteria, then he showed me the models that fit the profile, gave me a pillow and let me go on my merry way to sleep testing all over the store.
1 hour later, I came out with a purchase. I can’t thank Kevin enough for his recommendations and working with me in getting that perfect mattress!

I just has the most amazing customer service from John Burton. He was so easy to talk to and made it incredibly comfortable testing different mattresses and helping me understand which firmness and base would be best for me. Once I decided which one worked best for me, he was super quick in getting me pricing, approved for 0% financing, scheduling delivery and out the door!!! I can’t wait to get my new comfy bed — thanks, John

You would think getting free sheets with a $ 4k bed was a bonus. Not here. It’s been the bain of my existence. They ship the wrong color sheets. Ok no big deal. I drop by the store to exchange. They don’t have them in stock. They tell me they will order and call me when it comes in. No call for 4 weeks. I call and they tell me they never ordered and now the sheets are «upgraded» so I would need to pay the difference. Oh, and I should call back when my salesperson is working.
Convenient. Time lost.

Marcella and team created a wonderful mattress shopping experience. In and out within 30 minutes, and offered helpful advice on protection plans and box springs.
Would recommend to anybody in the SF area.

Saw Jacob at Sleep train. He took me on an amazing journey to find the perfect mattress for me. Strongly recommend him.
Can’t recommend this place enough, in out and perfect mattress — (I did go in having a fair idea what I wanted).

My second purchase here, and just like last time, I had a really awesome experience. Jason Smith was incredibly helpful and was able to set me up with a really great Queen Sealy mattress at an amazing price. I checked out the other stores down the street and they didn’t come close to the value, and I couldn’t imagine much better of a customer experience than the one I got from Jason. I’ll be back there next time I need a mattress and would recommend it to my family, friends, and anyone reading this!

Got my Beautyrest mattress here and had a great experience! The salesman was helpful but not pushy, and gave us adequate time to test all of the beds before he came to check in on us. Delivery was seamless and on time as well.
I would definitely recommend all of my friends and family to come here if they need to buy a new mattress.

I recently bought a mattress from Trish Brown at Sleep Train. It was about a week ago and I wanted some time to sleep on it in my home before writing a review.
I could not be more pleased with the service and the product I received from Sleep Train. Not only was Trish incredibly knowledgeable about the entire selection SleepTrain offered, she really took care in finding the bed that was going to be best for ‘me’ and not the most expensive bed. I was with her for over an hour, lying on a dozen different beds and she didn’t get frustrated but just wanted me to have a great experience. This combined with the excellent deals and free shipping within the city left me thrilled with SleepTrain and Trish in particular. I would recommend anyone going here and picking up a great mattress!

When I called this morning just to inquire about a bid I talked to Don Green he said we had some really great bed so I went down there and I end up buying a pillow a bed and a couch Don Green is awesome he’s a rock star he is just awesome.