Sofa Creations

I can truly say Sofa Creations was the truly the best experience buying a piece of furniture. I happened to find them on Unilocal after visiting five or six stores looking for a new sofa. After telling David what I was looking for he made the process so easy. Every design and color was available and get this, custom sized delivered in two weeks. And to my surprise it was ready in a little over a week.
To top it off their pricing is extremely fair and the warranty at no additional price can not be beaten. Plus a month after receiving the sofa a hand written thank you note was received which is such good business practice.
Now to tell you how exceptional they are with customer service. After my sofa was delivered, I noticed one of the features was wrong. Wasn’t anything major, but within an hour of letting them know I was told a new couch was being made. No push back, no lets try to deduct xx% and not deal with it, they made a new sofa for me delivered the next week. This cost them delivery and pick up of the original sofa. Plus now having a sofa in stock that wasn’t the tractional size.
I would not think twice about buying from them again. Thank you!!!

Fast, affordable, and it looks good. Marissa was a delight to work with.

I cannot praise the Polk Sofa Creations team enough! Excellent selection, quality, service, price and value. Derek has created a rock solid San Francisco business, while Marisa and David are both knowledgeable and thorough in every step of your personalized order — It’s an absolute miracle how quickly they can create custom fine furniture pieces and my clients are always thrilled… They also offer endless designer fabrics, doe suedes and velvets — plus many sofa silhouettes with several appealing arm styles. Definitely make this your first and only stop! JMD

We had the same experience as the other reviewers describe. Excellent customer service, amazing ability to customize the finished pieces, plenty of fabric choices and we are happy with the value (quality & price). Turn-​around time was very quick and our whole family LOVES the new setup. Sofa Creations has a winning formula — highly recommend for a quick, pleasant shopping experience to create furniture that you’ll love!

I love this place so much I could kiss it!
After months of searching for a sleeper sofa worthy of taking up 25% of my living room, I decided to go to Sofa Creations to just ‘poke around.’ I had 3 boxes to tick: quality, design, and sleeping capabilities.
Everything I needed was right there. I had different designs to choose from and I could have it upholstered with whatever I wanted! I could have even given them my own fabric to cover it with. Talk about having it «your way.»
The entire process was so smooth. Never an ounce of pressure. David helped me through each step and was always in communication about what was going on. They even built it and had it delivered before my holiday company arrived (I hadn’t left much time)!
The guys who delivered were professional and very careful. I live in a building with a limited sized freight elevator and narrow-​ish doorways. They pulled it off with grace.
Months later and I couldn’t be more delighted with my own sofa creation. Its just so… Me.

We needed a new sofa for our apartment and were a little overwhelmed with the options (Ikea? Crate and Barrell? Vintage stores?) We just wanted something fresh, comfortable and customized to our needs.
We were lucky to walk in and speak with Derek who gave us a tour and an explanation of all the customization we could do. I thought we’d be sitting on sofas foverer, but 15 minutes later we had chosen an incredibly comfortable sofa (it was in the window!) and picked out a great fabric!
Then, in less time than estimated, our sofa was made and delivered with ease.
THANKS Derek for making what could be a difficult process so easy and painfree!

After 3 days of looking around furniture stores and frustrated by long delivery times from the large department stores, we were close to going crazy. I found SofaCreations on Unilocal and dropped by and was instantly amazed with how easy this became. You can mix and match pretty much everything. «I’d like this from that sofa, the legs from this one, that colour, this deep, a sectional that doesn’t wrap around the arm.» David, Derek & Marissa helped us imagine our perfect sofa and in just 2 weeks it was delivered and we love it. Super happy with it and awesome after-​sales. :) Thank you so much

We LOVE Sofa Creations! We have now purchased 4 couches from them. The whole team is awesome. Derek goes through great lengths to make his customers happy. Marissa always a huge smile on her face when you walk through the door and seems genuinely happy to be at her job. The company is easy to work with, the couches are high quality and made locally in California. The contracted delivery service price is reasonable. There is not that toxic off-​gassing/​madeinChina/​nasty-​chemical smell to the furniture unlike so much other furniture we have bought. Also, I’ve referred two of my girlfriends there and they were both thrilled with their purchases. The couches are about 20−30% less in cost than other sofa retailers with the added benefit that you get to custom-​make your couch and have the opportunity to ethically support local and small business.
Thank you to Derek and Sofa Creations!

Sofa Creations and Marissa saved our Holidays!
Two weeks before Christmas, we ended up needing a couch after our order from big department store (the one with the big red star on Union Square) was never delivered as promised (and paid for!). Sofa Creations is in our neighborhood so we thought to we’d just give it a try and boy was it such a great experience.
Marissa was excellent. She was very helpful and very patient with all our questions. She let us try everything in the store. Like all the reviews here, she never pushed for a sale but instead made sure that we were getting the right couch and that it was the right fit for us. Though she never promised to have our couch in time for Christmas, she said she will try her best. Our custom built couch was delivered just days before Christmas! How awesome is that?! Customer service and delivery was such a wonderful experience. I would definitely go back here and definitely recommended it to people. I work in the interior design field so I always look for good quality furniture, our couch is well-​built and fantastic. Thank you, Marissa!

Still pleased with the purchase we made!

The customer service here is amazing! The people that work here are really caring and kind. When there was an issue with my cushions they quickly replaced them to my satisfaction. Thank you! I love my couch :)

Had an amazing experience with these guys! So helpful, so efficient, and the cheapest custom sofas you’ll find ANYWHERE!!!

These guys are super helpful and fast. I needed to replace the cushions on my couch so I brought them the covers and they cut cushions in less than two weeks. They fit perfectly and were inexpensive. Totally a fan!

I have to admit, I was originally suspicious of Sofa Creations when I saw they only had 5 star reviews on Unilocal.I thought they must be written by people hired to post. But, the store is close to my apartment, so I checked out their website, found a style of sofa I liked and headed down to check it out.
First off, Marissa was awesome. She was extremely knowledgeable but not overly pushy like some sales people can be. When I asked about the style sofa I wanted, she immediately knew that this particular model wasn’t likely to fit through most apartment doorways in San Francisco. I looked around a bit more and found something else I liked. Instead of pushing me to buy right there, Marissa gave me suggestions for how I should go home and measure my old sofa and my doorways and then either email her the information or come back to the store. I felt like she really wanted to sell a good product and make sure it worked for me. After measuring, I found the sofa I liked would fit, and I went back to the store and bought it. It was delivered just a week later, by two guys who were working very hard on a very hot day. They got my old sofa out, and when it turned out the new one didn’t seem to fit in the building’s elevator, they carried it up five flights of stairs! I did not expect such great service, and I was very impressed. Now I am writing this review sitting on my wonderful new sofa, and I would highly recommend this store to anyone.

We’ve had a sofa from Sofa Creations for over a year now. It’s still a beautiful piece of furniture and sturdy as can be. We tried a few different places while shopping around but Sofa Creations has the right fit for us in terms of $$ and style. The associates are very helpful and the delivery was smooth and timely. Very happy with the result of this purchase.

We recently bought a customized sofa from Sofa Creations. We scouted out a few different models before going into their showroom. We were greeted by Marissa who was very helpful but not at all pushy like some sales people can be. She made herself available to us when we had questions, and let us wander around to sit on different sofas and examine different fabric swatches.
We settled on a design that we liked and picked out two color swatches from the «easier to clean» stack of fabrics. We took them home, measured our apartment and decided which fabric we liked better, then placed our order.
The cost was about $ 1,100 which is similar to the prices of non-​customized sofas that we liked online and the delivery fee was $ 80 plus tip. The delivery was on a weekend for our convenience and the delivery guys were very careful and courteous when they brought in the sofa and set it up.
All in all, I’m very happy with our purchase and would highly recommend them.

I was looking for a sofa that could be delivered within three days. This is pretty much a rush job, and not really possible under normal circumstances. But this place was extraordinary!
Plus, I wanted something that would look great, wear well (I have a puppy) and match my décor. It was also a Sunday, and I wanted the sofa by Wednesday. The first hurdle was finding a place that had floor models for sale. So, my friend and I called around. We found Sofa Creations on Unilocal.Marissa answered and was super helpful. We were around the corner and showed up in a matter of minutes. She was on top of her game, as far as answering our numerous questions, keeping up with our chatter, and generally being awesome. She’s got a great, friendly attitude, without being overbearing. She gave us tons of information about options, sizes, fabrics, etc.
In the end, I found one I liked, and she wrote an estimate with all the details about cost, delivery, etc. She emailed that to me, along with a picture of the sofa. Rather than impulse buying, I slept on it. I may have even taken two days. When I did call to say I would take it, the sofa was delivered the next day! She gave me a two-​hour window for the delivery. The delivery guys were awesome too. $ 80 cash, and they even helped me move my old sofa out.
The whole experience was a breeze, and the best part was Marissa emailed to follow up and ask how the sofa was working. This extra bit of effort is exactly why I would recommend doing business with them — and why I am writing this review! Kudos to Marissa and the Sofa Creations crew!

I was very selective in what I wanted in a couch.
I had been to several San Francisco sofa specialty stores and couldn’t find what I was looking for a reasonable price.
I stumbled upon sofa creations walking down Polk street one day. Marissa was very helpful and patient working through my questions and making sure we could get the sofa into my apartment.

I bought my first ever couch here in early November 2014. To say it was a great experience is an understatement. Every other place I went in the area told me that I wouldn’t receive my couch until well after New Years. Crazy, right? Not Sofa Creations! My beautiful custom couch arrived before Thanksgiving (on November 22 to be exact!). Delivery was super easy ($ 100 cash on arrival), and our sectional, the super plush micro suede Hollywood sofa with medium fill, is more comfortable than I could have imagined. I regularly am lulled to sleep while laying on it. I spilled coffee on it the other week and the clean up took about 5 minutes with no hint of a blemish remaining. Godsend!
To top it all off, Marissa was incredibly helpful during our shopping experience and followed up afterwards to make sure I am happy and wish me happy holidays! I also received emails from Derek, the owner, who reviewed photos of my entry way to make sure the sofa would fit. Class act. Over 3 months out, I still wholeheartedly recommend Sofa Creations. I am one very happy customer! Thanks Marissa and Derek! Great job!

This place is the real deal. Exactly how business should be done. You will never hear, «We can’t do that», in fact I honestly believe they would be willing to build absolutely any type of couch, fabric, size that the customer asked for.
I purchased a large blue leatherette corner sofa and it turned out absolutely amazing. From our visit to the store Marissa the sales person was knowledgable, friendly and we didn’t feel like she was pushing a sale at all. She was honest and upfront with all costs, etc.
The delivery went smoothly and the delivery guys were also very cool and efficient. They were careful not to hit walls, cleaned up their mess and no fuss at all. Oh yeah, and they met the two hour delivery window.
Best of all, the price was half what I paid for my last couch at Room and Board and significantly better. If that we’re not enough, from the time we ordered in the store we had delivery in two weeks!
I can’t recommend Sofa Creations enough if you are in the market for a new couch! Awesome!