Sleep Train Mattress Centers

I just bought a king metal frame this time, because one of the feet on my old one broke and it would have been impossible to fix. The two delivery men were very polite and even helped me reposition the dust ruffle back on the box spring before putting the mattress back on top of it. This was a huge help to me because I couldn’t do it myself.

If I could rate this zero stars I would! I came in to purchase a twin mattress and the women with the short hair working 11÷23÷15 was extremely rude. First off we were just looking for a decent deal and she was quick to show us three mattresses and then gave us attitude when we asked for anything in clearance. She then took us to the back corner and showed us this dirty cheap looking mattress and dropped it on the floor in front of us and told us to have a try. She then immediately said no this thing is a peace of junk and before we could even lay on it she took it away. We just wanted an inexpensive twin and not a $ 600 higher end twin. After asking her one last time if she could give us a deal she ignored us and never turned around and we left and called another store and got the same mattress for way less and with amazing customer service. This employee needs some training in customer service again because she has lost her touch. I would imagine if we wanted a $ 3000 mattress she would of tried harder.

The woman with the short hair was extremely rude. She pulled a dirty mattress from the back, threw it on the floor & instructed me to lay on it. I declined and left the store. She wouldn’t reason with any prices, I called a different store, and got a better deal. I saved myself 80.00, think twice before doing business with this woman.

Sadly have no choice but to 1 star the store. Recently purchased a mattress which was delivered next day which was great!
Now the bad, and it’s bad. I took advantage of the claimed interest free financing offer as why not? Let’s be clear IT’S NOT FINANCING, they sign you up for a credit card.
The salesman claimed it was like an auto-​loan and the bank would send an invoice. Yeah they did, a 29.9% APR Credit Card.

Victor Lau provided stellar customer service. He was patient and extremely knowledgeable about all the products they sell. I found the perfect mattress! Free delivery is also a plus, but MD went above and beyond. My condo is on the 11^th floor of a historic building and the elevators are too small to accomodate a queen, so they had to walk it up. The first delivery attempt failed, because the stairway is to narrow and angular for the heavy adjustable foundation. They simply could not deliver it to my unit without damaging the item or the walls. Victor was able to find another adjustable foundation that was lighter and more flexible which allowed them to maneuver up the stairwell. Victor accomplished this on the same day, so I didn’t have to wait another day! The delivery guys are also amazing! Friendly, professional and they kept a sense of humor despite having to carry the foundation up 11 flights. Great experience!

Great place and service but do not come here if you’re looking for bedsheets!

Shannon was the absolute best! She really took the time to show us all the different mattresses and narrow down which would be the best fit for for me. She was super personable and made me feel comfortable trying out different styles. I definitely recommend coming here!

Shannon helped us get an excellent deal on a great mattress. Great buying experience!

I had the worst customer experience here! Here we go… I purchased a mattress from this store ⁸⁄₁₄. It arrived with a stain on it. The frame squeaked and when I went into the store to complain about these issues the mngr could care less about the stain and had this to say about the frame– «they are terrible frames, cheap» and offered to up sell me a premium one. Not cool I said and had to demand they give me an upgraded frame for free. They did but the frame delivered was the wrong size!!!
Just 2 months later the stained bed sagged 3 inches in the middle. I went through the most painstaking and long process to get it replaced. Also, the little punk at the corp office got an attitude with me. Once we finally got the warranty cleared up the financing issue turned out to be to hard for the store to figure out. They repeatably kept calling me at work asking for the same personal information.
The kicker is not one person though out the entire process apologized.

If you are in the market for a new mattress I highly recommend you start here. Their customer service and selection can’t be beat. Shannon took exceptionally good care of me. She went above and beyond to find me a mattress that fit my needs and my budget. Not once did she use pushy sales tactics or try to up-​sell me by wasting my time showing me more mattresses out of my budget. Instead she was transparent about what to expect for my price point. I didn’t make a decision right away but instead checked out two other mattress retailers nearby. Although I could have saved a little money buying from them, their sales approach came across as pushy and untrustworthy. In the end I went back to Shannon at Mattress Discounters and I’m glad I did. She was able to find me the exact mattress I wanted within my budget and arrange delivery quickly. The level of customer service and product knowledge Shannon provided was so exceptional were the main reasons I chose to buy from her. I will definitely recommend Mattress Discounters to others. If I could give this place a higher star rating I would. Thank you Shannon!

I had such a great experience at Mattress Discounters with Tyrone.
First of all, I really appreciated the fact that they gave you a personalized pillow to use when trying beds and it had a protective sheet. I think this is great for 2 reasons — 1) the various qualities in pillows can affect your thoughts on a mattress. The mattress should be the only variable. 2) I love that we had a protective sheet. I cannot imagine how many people have put their heads down on a pillow while trying out mattresses. This was the only place that did that.
Second of all, Tyrone was extremely helpful, friendly and professional. I went with two other friends to pick out mattresses, and he attended to all of our needs. I had trouble deciding between 4 mattresses, so Tyrone gave me a homework assignment to go on each bed for at least 5 minutes, which I did. It was a SUPER helpful exercise.
Third, I got a great value for my bed. When I told people how much I paid, they were very impressed.
If I ever have friends looking for mattresses, I am definitely 100% recommended Mattress Discounters and Tyrone to them. I had been to 5 other mattress stores and this one was the best in my experience.

I highly recommend Mattress Discounters! The service is extremely good with friendly employees who know exactly what you need when you tell them your preferences. I got a great deal on a Serta pillowtop mattress! Can’t wait to sleep on it!

Buying a mattress here was a quick, easy and painless process! The staff were very nice and knowledgeable of the product. They even gave me a deal on two mattresses. They delivered Sept 1 (holiday) and set up the bed frame for us. Recommend buying here!

I have actually made a mistake. If I could give no stars I would have.
Where do I start. Seemed like the salesman knew what he was talking about. Placed an order for two pillows and a mattress for around $ 1400. When it’s delivered they send the wrong pillows so we have to go back to the store to change them.
When we purchased we took them up on the 12 month interest free credit option. When we receive our first bill it’s for $ 207. 12 x $ 207 does not add up to $ 1400.
So, I phone the finance company and guess what. It’s not actually 12 months interest free. They say they don’t charge interest but they do charge a LEASING fee! WTF! So we’re leasing our mattress now are we?
When I phone up customer services I wait 20 mins to be told they can’t do anything about it except we can spend more hours in the showroom refinancing. I was told that there where many options, none of which were explained or even mentioned to us when we were in the store.
Then I start getting attitude from their customer service rep, who basically begins shouting at me and repeatedly telling me that it must have been our oversight in the store.
They lied and misled and miss sold finance. Don’t go there and don’t trust them.
UPDATE
The comment from Mel is correct. The Van Ness store manager did sort it all out for us very quickly. Just a shame I had to rant and rave for it to happen. But thank you.

After delaying purchasing a new mattress for far to long, my husband and I finally decided to take the plunge. A lot has changed in mattress technology over the last decade, but Tyrone was incredibly helpful and patient explaining the pros/​cons of each type of mattress and brands. My husband is a picky, indecisive customer, but Tyrone never rushed us into a decision or tried to up sell us into something more expensive. In fact, he encouraged us to spent 5 – 10 minutes on our final contenders even though we kept him 30 minutes after closing. The fact that Mattress Discounters has a 120 day satisfaction guarantee sealed the deal. It gave us great peace of mind knowing that if we weren’t completely satisfied we could switch out for something different.
In the end, we walked out with a great deal and are really excited to sleep on a great new mattress.

I got great service from Victor yesterday. He was very accommodating to my restricted budget and offered suggestions to keep my price low. And when I told him I was shy to lay down in front of people, he simply laid down on the next bed over. He broke the ice and made me feel comfortable. And today I have a new bed! Thanks!

I don’t know why you would go anywhere else for a mattress! Sales rep was very patient and knew his stuff. The manager, Victor, played with my 5 year old long enough for us to pick out our perfect mattress. After looking and speaking to the sales rep we decided to go with the temper pedic! Delivery was made on time and as promised!
Highly recommend!

I had a great experience here. I moved into my SF apartment bed-less…So needless to say, I needed a bed ASAP. Victor Zeidan was an amazing help– he had me in/​out with mattress/​box spring/​sleigh bed/​pillows/​mattress cover in less than an hour. Free delivery came the next day — red carpet style. If you go, ask for Zeidan ! Funny, personable, amazing manager/​salesman.
PS. Their prices are extremely reasonable.

My husband and I decided that it was time to upgrade from our crappy queen mattress that we bought from Mancini’s less than three years ago to a King. Given the daunting experience we had had with Mancini’s we were hesitant to go through the whole process again but knew it had to be done. So we decided just bite the bullet and start the process. We decided to try Mattress Discounters and we were pleasantly surprised. We came in late one evening after work and were greeted by Gina. She allowed us to test and try and ask as many questions as we needed. She was completely knowledgeable and didn’t rush us one bit even though it was closing time. At the end of it we realized we needed to do a little more thinking (again still licking our wounds from the Mancini’s experience) and not rush into such a big purchase.
Given the pleasant experience we had we came back about a week back. When I walked in I was a little sad that Gina wasn’t there, nervous that we wouldn’t get the same level of care but again Mattress Discounters came through. This time we were helped by Victor, the store manager, who again allowed us to take all the time we needed to make our final decision. Again we weren’t rushed and picked out our new mattress. Victor even assured us that he would make sure we were taken care of if our final pick wasn’t what we expected.
So if you’re looking for a new mattress then go here, you won’t be disappointed.

My wife and I purchased a Simmons Beautyrest Renewed Energy here last year. This mattress has lost most of its center support in just a few months, and Mattress Discounters has declined our warranty request.
We’re down $ 1,500 and have a useless mattress after just a few months. I don’t recommend this product or Mattress Discounters since they’ve declined to support it.