Sanmo Travel

Apparently they don’t want any business…

So… not such a good experience with these folks. Called three times to get information from them, three different people gave me three different answers. They also don’t do business over the phone or internet. Asked if I could buy tickets over the phone, and they said no, I had to come in person. It’s not that easy to get there if you don’t live in the Outer Richmond. So I put on my adventure gear and ventured to the Outer Richmond. Got there and a fourth person told me I couldn’t do what the other three people on the phone had told me I could. Well, that sucks since I just spent 45 minutes getting there. And the fourth person was crabby to boot. There will not be any of this company in my future… EVER.

Traveling agency on Geary street.

i would like to advice every one before they even think to use sanmo travel. in a last minute i decided to go there to buy 3 tkts on business class to london. on the door says the agency close at 6. it was 5:19. the blond russian lady, very rude, was doing nothing, just looking outside. i greeted her and told her that i was planing to buy 3 tkts, round trip to london. she asked me: «to where» instead of the proper english «where to». i repeated again. she told me that she could not check at that time, only on the next day. and i double checked my watch (it was 5:20). i asked her how long would ittake to check the fares? her answer: 30 min, depend of how many people are here” so. i was very confused at that time. because i think that only 1 person can check on the computer, if so, it might take 5, 10, 15 min to get a fare. so, now i know why she is so fat and obese, she is a lazy woman that really does not like to work and shouldnt work for that agency because her lack of professionalism and lazzyness just scare clients away (yes, client, because my father’s company issued several tkts to abroad already using sanmo, but never again) .i have never been to the sanmo agency in person before. so, i decided to leave and told her politely thanks a lot. she didnt even answered. she is rude. and besides that, even if the agency is catering to russian people «only», this is united states of america and it is required that if an employee is dealing with clients the nedd, they have to speak english and also she needs to go to some classes where she learns how to deal with people…(and lose some weight too… and change that ugly hair not looking like an old fat cow)…she needs to learn how to speak english, specially if she is dealing with customers otherwise she must come back to her country and treat her people on her way, not here in the us, specially because she is making (even poorly) money here. grade zero to sanmo agency. NEVER AGAIN!!!

I noticed this fairly new travel front in the Outer Richmond and decided to give them a call. Instead of giving them details on the phone I asked if I could send an email detailing our possible itinerary. The woman who answered said they would reply as soon as they received it and confirmed the email address before I hung up. I never heard back. I even tried calling again and the phone just rang. How can this be a full service travel agency if they don’t follow through let alone answer their phone? That’s okay, I found another agency and their service was top notch. Zero stars to Sanmo.