SimonMed Imaging

OMG… I can’t believe this company. I had been dealing with migraine headaches for a couple of months. Finally had a brain MRI/​MRA done at the Post Street facility couple weeks ago and they have not gotten a report back to my neurologist. The told me it was going to be ready in 2 –3 days. I can’t believe they do this with people’s lives. We need to know the findings of this report so I can find out what’s going on with my health. DO NOT USE HEALTH DIAGNOSTICS FOR YOU IMAGING.

I came here recently for a hip MRI and had a really bad experience. First they called me to see if I could come earlier than 4:30 (I couldn’t that’s why I made the appointment for that time). As I was walking there they called me and asked where I was (two short blocks away… I timed it so that I would be 10 mins early.
Them: «You know you have an appointment right now, where are you?»
me: «at 4:30, yes. I’m almost there»
them: «how much longer until you get here?!»
Me: «two mins?»
Them «ok»
I arrived 10 mins early. Not sure why this phone call was necessary.
The person on the phone sounded annoyed that I wasn’t already there. When I got there no one else was there. The vibe I got was that I was the last patient on a Friday at 4:30 (which I was) and everyone just wanted to leave. Not a nice vibe to get, not professional.
Got the MRI and left. No complaints about the proceedure itself.
A few days later I got the report back and they had done the wrong MRI. I was supposed to get a right hip MRI and what I got was a pelvic MRI and the only thing they saw was an ovarian cyst. The report said the labrum and other details of the hip could not be visualized due to the wide field of view of the MRI. So we didn’t get the information we needed.
I was quoted $ 550 cash rate for the MRI and today I recieved a bill for $ 2,175.00.
Overall I had a really bad experience here and I recommend going elsewhere. What they didn’t know is that I am a Doctor of Chiropractic practicing sports medicine in the Bay Area and I refer patients to Health Diagnostics. After this experience I will not be referring patients to this location.

I was able to validate all of their + reviews in-​person today having spent 2+ hours getting my entire spine imaged. A week prior to my appt I called Carlos to see if it would be okay for me to stop by and take a look at the open mri machine ’cause I’m an anxious guy in general and felt that seeing it before the real thing would be helpful — he was incredibly kind and gracious and gave me several options. I came by that afternoon and also met with Yuri one of their technicians — he too was a great guy and walked me through 100% of what I could expect on the actual day. It was extremely beneficial for me to have done this as it helped me manage by anxiety over the next several days. Fast forward to today, Carlos wasn’t there but Yuri was and just about everything he’d gone over with me last week is exactly how it all went down today — to the T. All in the all the staff are extremely polite, accommodating and kind and I would highly recommend them and this location. In fairness, although it is an Open MRI, there can still be claustrophic aspects to the device and process depending on which body parts you’re imaging. For my lumbar, I went in feet first and had 50% of my head outside the machine which made things very comfortable. For my cervical and thorasic I was all the way in the back with a bunch of head and chest guards on me — I though they’d be uncomfortable but they weren’t. All in all a very pleasant experience

I had an open MRI done here and it went great. The scheduling was easy and I got scheduled fairly quickly. I much preferred the open MRI to a regular MRI, as it is much less claustrophobic. The tech was very professional and knowledgeable. He played calming music throughout the imaging. Overall it was a pleasant experience and if I need another MRI I will definitely go back here.

I came here for an MRI last Friday. Generally speaking, it was fine, I came for an MRI, I got an MRI, mission accomplished. My comments (and what brought my review down to 3 stars) are nitpicky.
Appointment scheduling process: I called to make an appointment and didn’t have my insurance card on me at the time. The person I spoke to at that point (don’t remember who) instructed me that I must call back with my insurance info in order to save the appointment. Eventually I called back both to give my insurance stuff and to reschedule for later in the day, when apparently it wasn’t necessary to give my insurance info right then, and that someone would call me to get it later. The only call I ever got was a confirmation. So that was confusing.
Office Décor: the waiting room is extremely dated. Vinyl wing-​back chairs straight from 1980 and unappealing decoration in general. The office clearly hasn’t been redecorated for years. A small point, perhaps, but a part of the overall experience.
Waiting: I didn’t have to wait long, which was nice. It was a little irritating that the receptionist kept the glass divider closed, it felt awkward when I had to ask a question, just standing there waiting for him to open the little window. Also, when I arrived, I could hear a lot of giggling from the back which I was fairly certain was coming from employees. This seemed unprofessional and inappropriate.
MRI itself: This is my second MRI so I don’t have a lot to compare it to, but this MRI was awful. It may be an «open MRI» but it didn’t feel any less tomb-​like in my opinion. Also, the noises were SO LOUD. It was definitely louder than my first MRI. The music they played in the background was the cheesiest ever. It was clearly some kind of «relaxing music» which consisted of well known classical pieces (Canon in D, some Rachmaninoff, Bach, etc) arranged for piano, and superimposed over a track of ocean sounds. Serioiusly? Ocean sounds?
Granted, MRIs are not therapeutic, they are uncomfortable, and only done out of necessity.

A great experience. My health provider, after telling me I need to contact Health Diagnostics for an MRI, was not too much help guiding me through the process, but they took over and made it effortless. The MRI itself was the most relaxing 20 minutes in a long time, and the staff made it comfortable and safe throughout. Highly recommended!

I needed to get an MRI and my Dr. sent me to Health Diagnostics. I have had multiple surgeries and injuries so I have had at least 10 in my life. Hands down, this was the best experience I’ve had. From the initial phone intake with Carlos, to the reminder call, to the easy check in to the smooth and painless procedure, I couldn’t be happier. And they validate parking right next door! This is an open MRI, they played relaxing music and when they injected me with the contrast solution, I didn’t feel a thing. The office is laid back and not crowded unlike every other medical office I’ve been to. One last thing, when the procedure is complete they hand you your films immediately. No waiting or having to come back for them.

Staff was professional and courteous. The open MRI machine made the experience more than tolerable. The staff played classic music for me and the hour passed quickly. I will use this facility whenever possible.

The professional staff in this facility are compassionate, gentle and understanding. The experience was so amazing. I’m totally claustrophobic and I was made to feel comfortable and calm.
Bless you all! J. Elman

the technicians are so great and nice!!! love the open MRI!

If there were 10stars I would give it to this place, especially my lab tech Daniel. This was my first time taking an MRI, and just the mere fact I needed one was scary, not to mention being stuck in a small spaced machine. (even though it’s an open MRI, you are still in a machine like a slice of pizza in a pizza oven.)
Before I was actually put in the machine, Daniel showed me what it looked like and explained carefully what to expect. He even offered to sit with me or hold my hand (NOT in a creepy way, but in a very supportive way) That sounded too good to be true, I thought he was kidding. I nodded and asked if he could just sit with me and talk with me. (that helps to get my mind off being in the machine)
Once the machine started, I could feel my heart beat faster and I started getting more and more nervous, and was trying to breathe to calm down. Then before I knew it, Daniel was in the room with his reassuring hand over mine and started talking with me. He reassured me that it was going to be over soon and that many ppl get nervous, then before I knew it, the test was over.
It was so lovely to have met a genuine healer in the medical profession.
BTW, the receptionist was wonderful too, and the test results got to my Dr. the very next day. If you have to get an MRI, this is the place to do it.

When it comes to imaging it’s all about the technician and attention to detail. Yury is the best tech in the city. Consider this… something might be wrong and you need imaging to help solve the riddle. Would you want a tech that doesn’t start over if you move during a scan or would it be ok if you shifted your body an inch or two. If you move the imaging may not capture that one little object that could be the difference and make it more than a bad hair day. I have been sent to other facilities and time after time I request to be sent here because I know that each MRI slice will be perfect. Your life is in excellent hands with Yury.

The folks at H.D. are amazing!
From start to finish my experience with the staff at this location was fantastic. They are very friendly, professional and accommodating to your personal needs and phobias. Getting an MRI can be a tough thing but they make it simple and comfortable. I speak for myself as well as a close friend who doesn’t Unilocal (but should) but recently went to this location as well. These are the type of people that make you feel you’re in good hands and that they really do care for you. I couldn’t give them less than 5 stars! Thanks H.D. and all your staff!
— Sylvar D.