Site for Sore Eyes

I dont post to Unilocal very often – but this situation warrants that. Kudos to Ada and the team at Site for Sore Eyes on Sutter. i have been purchasing glasses from this store for many years. Its hit and miss when glasses are going to come back from the lab – theres been times its been quick, and times its not. It just has to do with lenses and inventory – things beyond everyones control, so when i buy new glasses, I dont expect them for a few weeks. And the store is clear about that too, which I appreciate. In this case, I had a travel situation come up, and Ada worked hard to get both pairs of the new glasses done in time for the trip – at a much quicker pace than usual. Ada went above and beyond the call of duty – thank you Ada and Site for Sore Eyes on Sutter :)

Excellent service from Calvin today. He was saving the day and filled in at this location not his regular spot on Filmore. He suggested the perfect frame for me and was informative, friendly and helpful. My exam was seem less and easy. Thank you for my first eye exam, it was perfect May 7 2016

Kevin, Tim, and Jim are amazing people. So friendly and helpful and I highly recommend going to any one of Kevin’s locations. The staff is always there to answer questions, and most importantly, put their customers first above all us. Highly recommend!

I would just say… keep looking for a different optometrist and vision care facility. Staff was okay but combination of Site for Sore Eyes and Sterling Vision Care (separate company set up for optometrist in clinic but owned by same company and both issued as franchises by same company) have very questionable billing practices; especially when a preferred provider of your insurance. Keep looking as there are so many other places that won’t take advantage of you. For me, I got a bill 6 months after going that looked like a collection letter with no detail of charges; despite paying more for the exam the day it was conducted than is listed in their coupon on this site.

I stumbled upon this place by accident and was impressed by very wide selection of frames, the widest selection I have ever seen. Tim was very helpful in guiding me through the selection process. I ordered my glasses and selected some high-​end Danish frames with a color that they did not have in the store. Tim impressed me a few days later when he remembered what my other favorite color was; since my first choice was no longer available, we talked over phone and I agreed to go with the other frame color. I would have given the place 5 stars but I had to deduct one star because it took them unusually long to make my prescription lenses (full 3 weeks) and they were very slow in notifying me that my order was ready for pickup.

Very inefficient and Rude customer service initially but later they were helpful.
I saw Dr Dedhia, the optometrist there and did not have a good experience as I had to go in repeatedly for the prescription. The store manager and the optometrist herself did not handle the situation well initially and I wrote a poor review about the situation. (I rated them 1 star initially)
Thereafter, they were receptive, listened what I had to say and were able to solve my issue. I saw another optometrist in the store, was able to get the prescription and order my lenses right away. They price matched my order with the online retailer I used before.

Just got my glasses from the Sutter Street location and I am in love. Super friendly staff with alot of knowledge about eyewear. Love my new frames and with the sale its 50% off plus second frame free

My wife and I have been going to Site for Sore Eyes for at least 5 years straight now. Tried a bunch of other shops previous to that, and I always just got to this store. Tim, Darren, and crew are top notch with both helping to choose style and customer service. Additionally, we had trouble with one pair of glasses, and they resolved the issue (stand behind their product).
They’re honest, hard working, and definitely worth visiting.

Great friendly service. I got two pairs of glasses here several years ago. I brought one pair in to be fixed today because a nose pad came off (when I fell asleep wearing my glasses). While I was waiting, I saw how technicians were so helpful for the other customers. The customers appreciated the detailed and genuine service and, even though it was 20 minutes before closing, no one seemed rushed or pressured. In fact, Ben offered to straighten a customer’s sunglasses, even though they were not related to the prescription glasses order. The customer was quite grateful.
When the other guy (i missed his name) fixed my glasses, he replaced both nose pads (the other one looked old). And he really did a careful, thorough, complete repair, tightening all the screws, straightening the arms, and making sure the glasses fit properly. They came out looking better than they had in years. Again, he took his time to do a terrific job, even though it was close to closing and they didn’t charge me for the repair.
I can’t wait until I need new glasses — I’ll come back here.

I ran out of contacts and needed them immediately, so I called Site for Sore Eyes and they said to come over, which was perfect because I was a block away. This location didn’t have the right lenses, so Ben asked the Battery St. Location to send them over. Free trial lenses and available only a few hours later. LIFESAVERS!!!

Great place for ordering prescriptions contacts and reorders. Site for Sore Eyes has friendly customer service and very affordable eye exams! After my first visit I was able to reorder my contacts via a call and receive them in 2 – 3 days. I think this is the best eye care deal in town. They always have deals check their site or Unilocal often. Usually $ 99 for annual eye + contact lens exam.

Linda and I took our prescriptions to Site for Sore Eyes at 176 Sutter in San Francisco and we have been very impressed with the friendly service as well as our new glasses.
They made sure to get the glasses to us promptly so we could use up our health savings account funds by the end of the calendar year.
Site for Sore Eyes San Francisco handled technical glitches promptly when the lab did not get the lenses «just right» on the first try, too.
They are a 5 minute walk from the Montgomery BART station, so coming over from Alameda is easy. Tim and his crew are well worth the trip!

$ 99 for annual eye + contact lens exam
Other places were going to charge me $ 150-​$ 250! I don’t have vision insurance because I am still a student so I’m really thankful for this place. It’s in the middle of Financial District so really quick access from Bart/​Muni. The staff were really nice. I had Dr. Dedhia and she was nice and efficient. She recognized early on that I had astigmatism and my eyes have been irritated lately due to allergies. She even recommended some eye drops for me. Now I know where to go for my annual eye exams! I’ll be back to change my glasses lens!

I had some travel planned and needed new glasses ASAP. The whole team here went out of their way to get everything handled, including a minor issue with one of the lenses! Much appreciated.

Great customer service from Emmett and the whole crew. I had a great experience here. I used to go into LensCrafters but I like how a site for sore eyes is a little smaller and every time I go in there’s someone to help me right away. I also love how they refill your glasses spray for free lol

It has been a year since my eye exam and having just changed jobs and getting my new insurance I knew it was time to get checked out. Plus I was wearing my last pair of contacts .
The whole process was seamless. I called and they are open on Saturdays (thank The Lord). From the beginning of the process to the end it was enjoyable. Yes I know I’m saying that getting my eyes checked was fun, but it was.
The doctor is a young, bright woman, and got me in and out in a matter of minutes. She was both thorough and efficient.
The staff are all great people and I don’t expect much when getting contacts reordered but I love the conversations I get to have with the owner and staff while waiting.
Best part of the stop there today (minus the people) was that they had my contacts in store. I walked out with a years supply just like that.
I look forward to my dilation in a month or so haha. But actually I am. Also make sure to check in, 10% off!

I wandered in to here after I knocked my nose pieces out. I had been wandering around Downtown, having bruised my face and who by walking in to a wall. I went in to get a repair job and was helped by a guy named Ben. He was not only helpful and calmed me down, he assured me the repair was on the house. His helpful manner and prompt service repaired both ego and glasses.
Thanks Ben.

Called in about an eye exam and asked about written prescription including pupillary distance and was told that I can get a copy of the written prescription but they would not include PD because that would mean I won’t be buying glasses at their store. Correct – but I imagine they would still accept payment for my exam. After looking it up it sounds like the FTC actually says you are entitled to your full prescription, but I would rather just take my business elsewhere. Can you imagine going to a physician and being told you can get a prescription, but you can’t get the dosage unless you also but from them?
No thanks.
Two stars for same day appointment availability though.

I have been to site for sore eyes about 4 times in the past 3 weeks. I’ve been really high maintenance this time around picking out a pair of glasses — so much so they ended up giving me a good deal and I purchased two pairs.
I have had Emmit, Ben and the new owner Tim help me, and even Brian booked my appointment. Every single one of them have been helpful, patient and understanding. When I was torn on the first pair of glasses, they ordered a second pair for me to see in person to compare — loved them both so much that’s why I got two pairs.
I highly recommend Site for Sore Eyes Sutter location to anyone looking for an eye dr and a place to get contacts or glasses, with the convenience of getting an eye exam in their location as well. They also work with different insurance companies and had my insurance covered figured out before I came in for a last minute appointment.
I think some of the past bad reviews came from the previous ownership — in all of my trips there and interactions with everyone at Site for Sore Eyes, I learned that Tim took over in January of this year, and it’s a franchise so you can’t necessarily judge this location by other site for sore eye locations in the bay area or even prior to January of 2014.
Hope you enjoy your experience as much as I did!

Worse service … Promised me a delivery of glasses in 3days went three times to collect it and it’s almost a week now and still to get it… Faulty lenses shipped, etc etc is all there excuse… for those who wear glasses know how it is without a glass…
Never ever again