Sur La Table

Sur La Table is pricey, but they have good stuff. The store is on the small side, but I like this location because they have really great staff. Really helpful, and not at all pushy.

I go out of my way to visit this location, because the salespeople are so helpful at this particular Sur La Table. Last time, I went in with a question about a pasta maker and one salesperson actually went to get another salesperson who had more experience with making pasta. Professional, smart, engaged and they like talking about cooking. No high pressure sales. Also, the merchandise here is better organized than it is in other locations.

I had an unfortunate experience and wanted to share. I ordered a Vitamix 750 Pro on Labor day 9÷7÷2015. It was on sale and I was very excited because I was getting it as a birthday gift for my son, plus they had 10% off and free shipping! I didn’t receive a confirmation via email so I called customer service two days later on 9÷9÷2015. She was very nice and said that my first order had been «closed», something to do with an IP address (??). I’m not sure why they didn’t email me to let me know, but ok. I placed another order for the same with the customer service person. She even honored the Labor Day sale, I gave her my credit card number and she provided the total amount and gave me a new order number back. Still no confirmation email, so I contacted the customer service on 9÷10÷2015. My new order number I was given doesn’t exist! Needless to say, I won’t be ordering from them again.

Got a million emails saying big sale. So went to this store. Found just what I was looking for on a shelf with a sign saying $ 99. Asked for 2 of them. Went to counter where sales person (who stood with me at the shelf) said they were $ 500 or something. I said — the sign said $ 99. She said, well that’s for a different item. I said, well then you should put the right item next to the sign. She sneered. Said I should know the difference by the name. Not — so sorry! Of course we should! Mistake!
Really bad customer service. And I’m not going to mention the other one who couldn’t seem to spell.

My friend is subscribed to the Sur La Table mailing list and saw that there was a 50% off cooking classes promotion. We signed up for the 5 PM Date Night: Exploring Latin Favorites for around $ 39 including tax and it was a great experience!
I found street parking easily within walking distance on a Saturday. I loved that they prepared all the ingredients for us, cleaned all the dishes and gave us the recipes after the class.
We cooked:
— Appetizer: Pupusas with a flavorful cabbage slaw.
— Main: Steak with chimichurri sauce and a tomato sauce. I’ve tried grilling steak before and learned some tricks that I’ll use when grilling them again.
— Dessert: Super crumbly and buttery alfajores.
Everything tasted delicious and I felt so inspired to cook more after the class. I ordered a food processor and chef’s knife on Amazon and bought tongs to cook steaks from Target after the class. I think the key ingredient that made most of the dishes taste so great were the jalapenos and spices so I’ll definitely be using more of both in my cooking!

Really disappointing. What started years ago as a cooking store that focused on a positive experience and quality utensils and a decent price has become a pusher of cheap plastic crap. The employees look depressed, stressed, and overburdened, and the overall energy in this store is sickening. The staff, if treated better by their company, would probably burst back to life and vim, however it appears that this is not in the corporate agenda. So sad…

MY FAVORITE KITCHEN STORE
I’ve found many cooking items here I could not find at other kitchen stores. In addition, their staff have culinary backgrounds and can assist with questions (even naïve ones)!!! This place is awesome and I will come here for my kitchen needs.
I had entered a baking competition. I can cook pretty well but I cannot bake. Mind you, I can barely make cookies. I decided to attempt fancy itty bitty cheesecakes — why? I really don’t know why. Found the 12 cup baking mold tray WITH spring boards at the store. Spring boards are a must when it comes to cheesecake perfection. Had the most naïve questions to ask; after all it was my first time baking a cheesecake. I walked in clueless, walked out knowledgable and with a mission.
THE RESULT.
Came in 3^rd place out of 12 baking competitors. Made fancy itty bitty vanilla bean Cheesecakes with a peach-​mango gel glaze with caramel candy garnish with chocolate sauce AND oreo cookie mint cheesecake with chocolate dust garnish. I impressed many who entered as food tasters and voters.
I guess I am officially a cheesecake baker. Who would have ever thought!!! Hehe

Rose was so helpful and very sweet. The store is very organized which made for a pleasant experience.

I never heard of this store, and I was walking by in mall. They have this ledge in front of their store. My feet were tired, so I sat down. As I was just beginning to check out what was in their store, curious really, I was immediately asked by their security guard to move. Mind you, no sign or anything.
Way to make good first impression guys. They’ve gone from «store I’ve never heard of and I’m starting to look at what they offer» to «that stingy store that I’d rather not shop at».

This place is amazing. Of all my trips to SF, and the mall, I’ve never been here. I love to cook, but my specialty is baking. I kinda got lost ad mesmerized by all the bake-​ware. The pans were pretty pricey, and I only had a small bag with me on my trip, so I didn’t have space to take a pan back with me anyways. Still, it was nice to look at the beautiful and fancy bunt pans, 4 cake pans, etc.
The customer service wasgood, I got help, and I learned a little bit more about sanding sugar. I went to a fancy restaurant, and they had cookies that shined and sparkled under the light; sanding sugar creates this effect. Sur La Table has plenty, and in different colors/​flavors.
The clearance bins have some pretty cool stuff too, I got some pretty handy things from them, including a gift for mom.
All in all, I would come back to shop here (after I save up some coins!)

Dear Sur La Table (Market St. location),
I was excited when I went to your store and saw the Bonavita coffee-​maker. I thought, how convenient! The fact that I didn’t have to order it online and pay for shipping. The best part? I could use it that weekend when I worked from home.
Although I am going to have a lot of complains about my experience, you have to know and understand that I made a lot of compromise at your store to buy the coffee-​maker. When I told the sales lady that I wanted to buy the Bonavita one, turned out that you guys only had one left, and it was the one on display. I said,”I’d take it still”.
When I checked out, it was handed to me in a paper bag, without a box or it’s original box and no explanation given as to why. I couldn’t help but asked and was informed that you guys no longer have the original box. I said, «that’s fine.»
Half way out on my way back to work, good thing I checked what was inside the shopping bag; it did not have the lid for the thermal carafe. I had to go back to your store in case your sales lady just forgot to include it. I went back and informed her about it. She was clueless that a lid was suppose to come with it.
If I were someone who have not researched so much about this coffee maker, would I had just got home with a thermal carafe and not had my coffee warm for as long as a thermal would make it because it did not have the lid? Yes. What if I live somewhere far far away? You see the inconvenience here? I also wasted an hour of my lunch break and still ended up not getting the coffee maker.
Sorry we couldn’t do business. I also don’t expect your workers to keep tract of every products you have in the store, but maybe, maybe they need to at least care enough and inspect what they’re suppose to come with.
A very sad customer,
Lora

I don’t doubt you can get good service at some point here… But after 30 minutes of waiting for somebody and 15 rounds around the store. I just left. Amazon would love to sell me that sous vide appliance…

I didnt think they could squash a locale into this area, considering they have the huge store in Union Square not too far away. It’s tiny though. But they have a drool worthy set of Bob Kramer knives though

I do not have a personal trainer to bitch-​slap bread and cheese out of my hand, and as I careen towards 40, am taking a serious look at my eating habits. But only because I’ve been taking a serious look at my waistline… which got a little more serious over the holidaze, childrens. I’m not gonna lie. #Hungrygirlproblems!
After a great amount of contemplation, meditation, degustation and slight inebriation, a poll on FB and a crap-​ton of online research, I narrowed it down to 3 upper-​range consumer level juicer-​smoothie contraptions.
Went to another place to handle the floor samples, but didn’t like the configuration and effort required for set up, breakdown or cleaning. Decided to call here while driving across the bridge and spoke with Kyle.
He was gracious and described the difference between the two Vitamix models that were in stock. I didn’t mention that I was en route and had basically made up my mind already to purchase.
I am a kitchen gadget slut, but not for the sake of having stuff clutter my drawers. I love my 60″ Boos Butcher Block Island with overhead rack storage. My Le Creuset collection is the most colorful, versatile and hardest working cookware I own.
I’ve come a long way since my starter set from… you know… *whisper* Ikea. There, I said it — and don’t even act like you can’t relate!
Kyle recognized me as the voice of the Vitacurious caller. He showed me the models and answered the very few questions I actually had. In-​store purchases have a 1 year warranty; my actual product has 7 year coverage.
I am a sucker for stellar service, and Kyle rocked it. He will be relocating to Seattle inside the next month to be a buyer at the corporate office; he just found out on Tuesday. Yay, for Kyle! Yay for Seattle! Sadsies for me, since I won’t be able to see his smiling face again for future purchases.
Actually, Yay for Sur La Table for promoting quality talent from within; everybody benefits that way, right?
Current promotion: 1 year subscription to Bön Appetite with $ 50 purchase. I asked if I could have a free 14 year subscription, but Kyle said no. But only because he isn’t in charge of the promotions. I’ll ask him again when he’s been promoted to like, King of Purchasing, and I’m sure he will say yes then, because I can say I knew him «way back when…»
Bonus: jar of organic Cherokee Purple Tomatoes. Bloody Mary Mondays, here I come! Green Lemonade is more like it, because I am about to start eating Paleo again. This week.
Next week at the latest.
Seriously, though — quality tools and appliances in the kitchen trump quantity any day. Even if you are at the casual or recreational as a home cook, the right implements go a long way in how the end result turns out.
Do stop by and say hi to Kyle and wish him well in Seattle!
Chow, for now, childrens!

Located next to the food court at the Westfield Mall, this really has turned into a quick and convenient place for gifts and other kitchen-​related gadgetry. Whether I’m going in for pastry tools or pans, flavoured salts or oil, I’m sure to find what I’m looking for here.
The staff is pretty helpful and considerate and they definitely make it easy to find items.
The price here can be pretty hefty I find, but it’s also really awesome quality stuff. There’s definitely some options if you’re watching your budget, but if you don’t mind spending a bit extra, you can get amazing gifts that are sure to make people smile. Or you can smile yourself if you’re buying for your own personal enjoyment! I haven’t been disappointed with anything purchased here yet.

This would be my second favorite store to the one in Berkeley on 4^th St. The size is nice and they have a good selection of kitchen-​esque candy.
Bought a Nespresso Pixie this time around but wasn’t too enamored when we got it home and tried out the «coffee» feature. It was more like tea if you’re wondering, weak weak weak! So glad they have a great return policy (chain wide!)
The staff are great and very helpful which is always something I look for in a store. I will be back in a heartbeat!

I wouldn’t normally visit Sur La Table that often, but it’s located right next to the Powell BART station inside Westfield so I’ll drop in every time I take BART to the mall. This place has pretty much everything a kitchen would ever need, but it is a little on the pricey end. However, there always seems to be some sort of sale going on. This week, I got a small cookie sheet for $ 4, for those late nights where I only want to bake a few cookies at a time. The ramekins were also 40% off, less than $ 2 a piece.
The Le Creuset collection is pretty large, and they are the only retailer to sell the indigo color, at least that’s what the sign said. They’ve been at 20% off for a while, and I saw a few colors and pieces in the clearance section too.
My good friend had «bake a cake from scratch and decorate it beautifully» on her bucket list, so I dropped in and got her a Ateco beginners decorating kit ($ 8), a icing spatula ($ 5), and a gold foil cardboard cake circle ($ 1.50).
The employees are always warm and helpful, but not annoying.

Went here yesterday (yes, last minute holiday shopping— I know it’ snot like me) Went to this location and it wasn’t too packed. There were just enough cashiers. I did have to search out someone for help finding something.
I’m glad that I did, JAMES was great! He helped me pick my item & offered to wrap it because the box was a bit battered. He also said that if it wasn’t the right thing, to blame him, but if it is right– to take all the credit! I LOVE THAT! So personable and a good sense of humor with last minute shoppers.
The cashiers were also great… All was calm & I will definitely go back to this location!

In my on-​going quest to become a culinary goddess — I’ve been stocking up on kitchen essentials.
Sur La Table is not only conveniently located right by the office, but their prices are reasonable and they carry an array of different priced items — whether it be a gorgeous turquoise blue hand blender for $ 29.00 and a small matching turquoise blue food processor for $ 39.00.
Their staff are not always the most personable of people — but they always know what’s up when it comes to their products and if you have any questions in regards to anything they can definitely help you out.
The art of cooking is the holiday present that just keeps on giving. If you’re looking to do some baking this season, want to make some pizza pies, or would prefer to just give a great recipe book to a loved one or friend — to let them create their own culinary magic — then stop on by Sur La Table.
Trust.

(See pics)
Review #1048.
Yes you can buy cookies in bulk and you can eat at the adjacent food court for quick, but it’s the love and creativity you put into the cooking that would make your guests and friends truly appreciate and know how much they mean to you, more than many others, and how special every one of your loved ones is.
And you think with this shop moved to a busy location and expensive shopping mall, things would be pricey. It’s actually very comparable with ordering online (adds shipping and handling and wait time)! They did say their business went up 3 times from the old location.
Think about $ 1 cookie cutter (excellent selection from festive to animals to sexy lips and classic heart shapes, numbers and even alphabets), on top of all the colorful Cuisinart mixers and spatulas, pans hanging from ceiling like a real kitchen, bowls, dishes and set plates, as well as cassoulet plates, a wall of knives, super pretty Christmas gift sets even for the kids who want to get their hands on making the festival even more fun and warm. All packed in this high ceiling store. And they also carry some candies, chocolates and even decorating sparkling sprinkling sugar.
This is a city person’s baking and cooking dream, to be able to pick up all the utensils, then wander next door Bristol Farms for the ingredients!
The staff, as always, very professional and courteous, and friendly.