Swift Real Estate Partners

Yeah, came on here to say my company and I had great service from the property mgmt team. Came to see find a 1 star haha. Anyways, decided I should share my experience.
I’m in one of their buildings in SF. We’ve had multiple requests for improvements to our floors and they’ve all been answered within a day and then they worked with me and my team (of one other) closely to get the project off the ground and completed. We had bathroom plumbing issues that were resolved that day. We had an elevator down twice and they got right on it and had it working again in an hour. All the time lines they noted were on target give or take a few days. I actually worked with the same Nahima Wais as below and her boss Sara. From my experience, they were very nice, friendly and told me a project completion date and completed it. We’ve called them a few times for the problems listed above and even on a Saturday, we couldn’t get access to the building and Nahima was on the phone with me making sure I could get in and sending people out there. It took an hour (because workers had to get there from other cities) but I got in.
Anyways, don’t know about the rest of Swift. My experience with Nahima and Sara have been great and nothing to complain about.

In this company, from upper management to assistant level, everyone is extremely unprofessional and rude. Even when they made a mistake, they would NOT admit nor apologize for it. Instead, they would be really rude about it and point finger at you. They promised something, then never document it down and then you get billed for what promised not to be billed. When asked about it, they denied it. On top of that, they charge EVERYTHING even when it’s supposed to be covered under the lease. I DO NOT recommend this company. There is no system in place and they are always understaffed so they can never get back to you until weeks later. When confront them about that, they use the «understaffed» excuse. If your company is understaffed, then hire more people so do support for the tenants. THEY ARE TERRIBLE!!!

Run don’t walk away from any building «managed» by Swift. Emails are ignored, sometimes for a week or more. Dates are missed over-​and-​over. Commitments are made then ignored.
We currently have a window in our suite that’s broken, and we have been going back-​and-​forth with them on fixing it for 5 months. Currently it’s a big ‘ol ugly piece of plywood (super professional looking when clients come by), which we were told would only be in place 2 – 3 days. Deadline flies by, no one comes to finish the work, then after 3 emails, they finally tell me it’s at least another week.
Honestly, I do not understand how these guys stay in business! Definitely one of those Unilocal reviews where you wish there were negative stars.
HORRIBLE!

Nahima Wais will lie to your face, she told us the elevator refit project would take 4 – 5 weeks in our office building, and it ended up taking 11 weeks. The construction workers told us they quoted her 10 weeks.
For months they did a gut rehab of the floors both above and below us. It sounded like a bowling alley had been installed above us.
Everyone in our office has amazing headphones now, so there’s that.
If you’re going to do business with these guys, make sure you negotiate the shortest lease possible. Haggle hard, you deserve it!

They are «renovating» our office building, which means they cut off all access to the building with only hours notice. They say we can’t enter or exit during certain hours because they are redoing our lobby. (Which should be done on weekends only.) And they email us only hours before shutting it down, giving us no time to reorganize schedules or make other plans.
They have shut down our elevator for 4 – 5 weeks to renovate it. Without offering any rent credits to offset the inconvenience we are experiencing.
They are unresponsive to emails regarding our problems.
I do not recommend anyone rent from Swift Real Estate Partners. They do not care about their tenants at all.
UPDATE: They originally said 4 – 5 weeks without an elevator… it has now been 10 weeks. I spoke with the elevator technicians at about week 5 and they said they never quoted a 4 – 5 week turnaround time. Their estimate to the property manager was 10 – 12 weeks. Swift Real Estate Partners directly lied to us.