T-Mobile

I could not find a way to get my T-​mobile world roaming to work in Japan so I called them 3 times without success. They are clueless in regards to how to fix the problem. One rep told me to turn off carrier and disable LTE. One rep call got cut off as she was verifying my identity! The last guy wanted the local Japanese SoftBank Corporation to update their tower SW!!! This was the final straw!
My past experience as a NASA engineer told me if I am stranded in a difficult situation to improvise.
If you are in Japan and your iPhone Internet does not work then just enter
in the settings under cellular APN as my photos show and your Golden!

This a sequel to a review i gave to a different location. I did business with this location a couple of years ago where-​in an Employee named Mikhail helped us get my mothers first smart phone. He was really cordial and helpful. And just today after a really unpleasant experience from the Powell location yesterday. We came back to this Location and a guy named Jose Garcia greeted us by the door, helped us with our plan and explained in detail what we can do to solve our problem. He was very nice and considerate even offered a chair for my mom. We felt at ease with the service from the people here at this store location. Thumbs-​up to the hiring Manager for gathering such good employees that know what customer service is.

unreliable service, go to presidio heights, you cannot make or receive calls. price is OK

Shout-​out to Sales Representative Jose Garcia! He serviced my wife and I when we bought new phones 6 weeks ago and when we had questions on 2 other occasions. Today, he spent almost 1.5 hours with us in helping my wife resolve 2 issues with her phone. He shows the utmost patience and professional courtesy in dealing with customers and his positive attitude to us made us feel glad he was helping us. He greatly assisted us today and we are most appreciative of his excellent technical service. Thank you Jose and keep up the great customer service!

I can’t believe I’m writing a RAVING REVIEW for a mobile phone company during my lifetime. But these guys are great! I left the US for 5 years and last had dealings with Verizon, which was OK but not great. I have had 6 calls into them for various reasons; paperless billing, out of country voicemail setup, sim card activation and adding new lines. Each call was a shocking 5 star experience — pleasant, friendly, genuinely interested in solving the problem and knowledgeable. INCREDIBLE. I LOVE THESE GUYS. really a shockingly unexpected experience.

Mike at the counter was great. He greeted me as i walked in, sorted out what i needed, and had me out the door much faster than i could have imagined. Service like that is why i am a continuing happy customer of tmobile.

Please share this! SCAM SCAM SCAM SCAM. My name was given to a credit agency even though i cancelled my account. They even admitted they were wrong (3 times) but my account still went to an agency and I had to call and threaten to sue before they took care of this.
T-​MOBILE SUCKS — pas it on #t-​mobilescam #t-​mobilesucks

Best T-​Mobile store ever. Had a complicated issue which was taking forever to fix over the phone with support, so I went into the store and they fixed it within 10 minutes. There wasn’t any lines and the guy I had was really nice. He even got me onto a promotion plan that will be saving me like $ 50 a month for ever since the new plans never expire.

This location is hit or miss for me, some of the guys who work here are ok, some have a major attitude problem, like, they act like your bothering them by walking in the door.

I had a problem with my phone and I chose to change carriers. This time I chose the T-​mobile for my business. I negotiated some deals online and then approach the store at 1480 Van Ness, SF. My experience with Brian Cordeiro was just fantastic! It was professional and friendly and truly helped me get the best possible deal for my money. As a business account owner, the store manager Langston Higbee came to introduce herself too and was very very friendly and nice. I feel confident to do more business with this store in the near future.
Inna

I just learned recently that the phone I was sold with the understanding that I would get a $ 200 rebate wasn’t in fact not «activated in the correct selling point per the terms» by the T-​Mobile rep at this Van Ness location.
They had full access to my current plan and told me I qualified and then gave me the paperwork to get my rebate in 10 – 12 weeks. I just got a letter from the rebate program saying they couldn’t process my request!
The people at T-​Mobile should have correctly identiifed my plan and qualificaitons for a new phone which they sold to me for around $ 500 and raised my overall plan from $ 30 to $ 90! This would have been fine with me had I gotten the rebate but I feel I was jacked.

Sometimes the team here is fast and friendly — like when I opened up a new line.
Sometimes the team here is lazy, careless and inadvertently lies — like when they completely bungled trading in my previous phone while upgrading to a new one; didn’t want to return an unused SIM; and re-​directed me to T-​Mobile customer service who redirected me back to the store.
T-​Mobile is a great deal compared to other carriers, but carrier customer service is unfortunately the same confusing mess wherever you go.

Caleb went above and beyond to make my switch to tmobile easy by being knowledgable and friendly. Service was prompt, store had a welcoming atmosphere. This is the tmobile store who gets the job done. Most importantly, out of all tmobile stores, they had the largest stock of iphone 6 phones… most impressive!

I had a friend who recommended me to switch over to T-​mobile because he knows I travel a lot. He told me some benefits of the T-​Mobile plan which I had doubt. Anyways, as days went by… the power of advertisement somehow brought me over to something called T-​Mobile #TestDrive. I signed up…
#TestDrive: «We sent you a iPhone 5s and you get to enjoy and test out our unlimited LTE service for free (1 week).» The test drive phone came the very next day. After running around the city and literally racking up 50+ test on Speedtest app and Sensorly, I figured it was time for a change.
Now, back to the friend. He told me to go specifically to Van Ness Ave and look for a guy named Caleb. I asked him what’s the big deal, and he said «i always say, a good rep is the way to go.» I took his word and called up the store several times to make sure when Caleb will be working.
On Saturday during the whole #ObamaJam, I drove from San Mateo to the city while beating traffic. Got there early and didn’t see the guy in the store. I waited a bit before going in… When I went in, I had to wait about 10 mins since Caleb was helping someone else.
When it was my turn, I told him what I had now, and what I wanted. He said sure… He got 3 sim cards and prepped them with temporary numbers. Ported one number over from my Sprint network… Setup my order for two phones. Took in the #testdrive phone… Made sure that the plan was what I wanted. Explained the ETF situation and how it should be done. Didn’t try to sell me accessories or insurance. He also took care of some little things that wasn’t required by the store. Also he gave me his card and asked me to call him to setup the two phones when I receive them.
Talk about going above and beyond for customer service… 30+ min drive into the city for this service was definitely worthwhile.
Notes~ I averaged 20+mbps download on #testdrive iphone throughout the city. The upload was constantly above 10+mbps, Sometimes 20+mbps upload.

Great experience with T-​mobile as always but today was even better with one of the stores my family usually doesn’t go to. Went to pay a bill as usual but had an issue this month of why things went up. Mickail took his time to explain things to me and my family that my discount at Wells Fargo wasn’t active since I changed jobs. Understandable. I then proceeded to ask if we were in the right plan and if we had any other options to save money. Mickail came up with a plan that satisfied me and my mom. Plain and simple clear service which was appreciated with the young and old. Job well done Mckail and congrats for a well earned best customer service award for T-​mobile.

Sleek, pink indoor layout. Plenty of friendly sales reps. Jon and Caleb were very knowledgeable with the plans tmobile offered and with the different phones. I ended up with the iPhone and I’m very happy with it! They were right, the coverage is good and the data speeds are fast. Plenty of metered street parking. This location is great!

Came back today too see Caleb, he’s so awesome.
Replaced my broken SIM card in a heartbeat.

No news is good news… but, since my android died on a Friday, I had no choice but to explore my options in replacing my phone especially since I had a business trip in a few days. Walking in on a recent Sunday around noon (opening time), I was quickly greeted and helped by Caleb (he’s the one in the Unilocal photo). Reviewing my account, he searched for options in seeking a remedy for my dilemma. After exploring ideas, he and Jonah brainstormed in finding the best solution. Nexus who?
Explaining the good and bad of this Google creation, I followed their advice and am proudly drafting this review on my device. In case I wasn’t happy with my new toy, I could ‘jump’ to the Samsung 5 in April. It also saved me from lightening my wallet.
Kudos to the staff here and thanks, Caleb, for transferring my needed phone list to my Nexus. Also, if your jonesing for a good steakhouse in town, ask Caleb and he’ll steer you there!

Great Service! Tons of choices and selections of covers, adapters, phones, etc.
By far, the best service of any T-​Mobile, etc store I have visited. Caleb helped us and really knows the different types of phones, products and services. Very knowledgeable. I will recommend him to all my co-​workers, friends and neighbors.
Great store. Great service. Cool products.

Out of all the T-Mobile’s I’ve been to, this is the best store in the bay area!
Do not go to the one in San Mateo, they are horrible.
I like to refer all my friends and clients to Caleb. Ask for him. He’s the MAN and will help you out with the best customer service ever!
Feel free to private message me if you have any questions.