Walgreens

Do not use the pharmacy here. It is the slowest service in all of SF! They are habitually understaffed…

Ended up not actually putting in my insurance card, charging me full price for the medications yet told me that was the price with insurance! What a scam!

To be avoided!!! pharmacy closes at random time and before indicated /​much longer than regulated time (basically they do what they want), employees don’t care about customer, extremely rude and very poor service.

Extremely rude night staff. I was wrongly accused of stealing in front of a group of people and yelled at. I go to this store frequently to the point that I’m friendly with he day staff. When they found the item I didn’t receive a apology or anything. What a bitch!

Horrible customer service. Especially in pharmacy. Walked in and waiting in line to ask a question about my prescription and the lady was rude and dismissive. I would not go back there.

Incredibly slow pharmacy. Either they don’t employ enough people or the ones they have are just super slow. I’ve been asked to wait 10 minutes for a prescription and it takes an hour. No kidding. Go elsewhere if you can.

After the mess of the Walgreens on chestnut street, this location is just blows away the other. Everything is marked correctly, there are always employees stocking and taking orders.
This is my favorite store, the employees are super nice and friendly. The waiting issue has been pretty much resolved.
Just FYI this store is open 24/​7, i’ve only been here during the daytime and early evening.

This is really for their pharmacy. They truly don’t seem to care a) whether you patronize their business and b) whether you get the right medicine or not. This is after SEVERAL instances where one of two things happened. First, it is next to impossible to place orders over the phone because no one ever answers, so you must use the automated system. But if they are out, if there’s an issue with your insurance, or you need to speak with someone, it will place you in an endless hold. I was just on hold for over a half hour and no one ever picked up. Furthermore, I was able to place an order through the automated line last week only to find out when I arrived that they were out… no call, nothing. DO NOT USE THESE GUYS AS YOUR PHARMACY. They are a disaster — trust me.

The main reason I’ve always used this Walgreens is for their 24 hour pharmacy service. That had always been this store’s saving grace. Because other than that, there was never very much to recommend it.
The area right in front of this store has a squalid feel to it… maybe because it’s a favorite location for local panhandlers… you have to run the gauntlet just to get in the front door of the store.
Once inside, the selection is ok, but with the exception of a few friendly, helpful staffers, the service is mostly atrocious. This is especially true of the pharmacy itself.
LateIy, I noticed that the pharmacy service was going from bad to worse. There was almost always a long line of people waiting to pick up prescriptions. If you could survive the long wait and finally make it to the counter, you were generally greeted by a sullen, listless pharmacy staffer speaking and moving in extreme slow motion. It was like the pharmacy version of the DMV.
I thought things couldn’t get any worse — until this Saturday. I arrived at around 12:30 PM to pick up a prescription, only to find the pharmacy window CLOSED.
A sign read, «We’re closed for lunch and for dinner.» What? Several customers also shook their heads in disbelief. I walked to the front of the store and asked a cashier why the pharmacy was suddenly closed. She told me in broken English, «Not enough staff.» So I said, «That’s too bad… now I have to make another trip here. It says you are also closed for dinner… WHAT TIME is dinner?» She just shook her head and said she didn’t know.
Well, I know one thing for sure: it’s time for this Walgreens to take down the «24 Hour Pharmacy» sign because it’s false advertising. I also know that I have no more reason to frequent this location. I can go to several other Walgreens that provide better service and more upbeat environments. Although I suspect they will also be cutting their pharmacy hours, too.
I guess Walgreens, the biggest U.S. drugstore chain, just can’t afford to hire any pharmacists. Maybe if they didn’t build a pharmacy on every single block, they could hire some more people and provide some actual customer service.
But I won’t hold my breath.

This is specifically for the pharmacy. Came by here with a prescription from Urgent Care, feeling like death warmed up, and they seriously could not get it together. First they didn’t have what I needed, then they tried to get an update from the doctor which apparently took a half an hour, I had to keep asking for updates as I was slowly shriveling into a ball of sickness and pain in the corner.
Finally after an hour of waiting, I went back up again and they said it’s going to take ANOTHER 20 minutes because they apparently haven’t even gotten it into the system yet. Wtf? Why couldn’t you have told me that it was going to take this long the other four times I asked??? At least I could be miserable at home in bed rather than your drafty store with horrible music blaring in my head. As it is, 20 minutes isn’t enough time to make it worthwhile to go home and come back, though an hour and a half would’ve been, so am still sitting here with every part of me in pain, hoping that Jessica hasn’t lied to me once again as far as timing…

–24 hrs
–clean
–easy parking
–pharmacists (24 hrs) are friendly… and actually pick up phone calls! yay!

I went today to see if I could exchange the bottle of cough medicine that had something strange in it. when I showed it to the pharmacist, she said that there is nothing that she can do to change it for a fresh bottle since it left the store. I told her that I had not attempted to open the bottle until last night but even then I notice the strange thing inside of it and didn’t open the bottle. She still remained steadily on her notion that she would not change the bottle out that I must have put it in there. I even called for the store manager only to see the young assistant manager who obviously backed her up. Let me remind you that I know that Walgreens is a trusted brand, but would you take something that had a worm like object in your cough medicine? Customer service with this chick was poor… I called my mom who asked a RN friend coworker of hers and they said that as long as the bottle was sealed, Walgreens can take it back and give me a fresh bottle. I have been a loyal Walgreens customer for a long time, maybe it’s time for a change? Target?

What a horrible place. As a regular Greener of other locations, I can say this place is crap.
I went in one morning with a bag I take to work. It had two frozen dinners that I brought from home. I had my name written on the boxes (for the office freezer). I go to check out and this nasty cashier leaps for my bag and sees the frozen dinners and starts screaming that I am stealing from the store. I tell her they are Safeway band and not sold at Walgreens. She doesn’t care and keeps saying «You stealing from us!»
I told her I wanted to see the manager. She comes over and I tell her how rude her employee has been in accusing me of theft. She says OK. And that was it. her way of «solving» the problem. I said «Is that all you are going to after I’ve been embarrassed here from your employee?» She says nothing.
I’m furious. I call the 800 Walgreens number and get a nice lady. I tell her that I want to talk to the district manger in 24 hours before deciding how to pursue this. One week later, I get a call from another manager at the location saying they want to help. Ummm… I told you to call me back right away. Were you so busy counting your Ding Dongs and toilet bowl cleaners that it takes you a week to reply? Great customer service, Walgreens!
Bottom line… this location is crap. The staff and management don’t care. I haven’t been to a Walgreens since and will not support companies who allow their employees to harass customers.

I like this location. They keep it clean and well-​stocked, and it’s open 24 hours a day. Courteous staff, and ample selection. Though, the homeless do enjoy hanging about, they really enjoy the Marina, for some reason. It’s interesting how the waterfront in any town attracts unique or off-​the-​beaten-​path individuals.
… I digress.
This Walgreens gives me more than what I need. They have fair prices and great discounts, and always enough newspapers to go around, including my beloved Financial Times, and mags like Money Magazine and The Economist.
Get the Balance Rewards card and don’t ignore Walgreens in-​house Nice brand fruit stand near the registers. I got a delicious grapefruit here.
This location also offers photograph printing, and of course, the pharmacy. Parking is made easy, as this location offers its own private lot. Just side step the needles or other odd paraphernalia that may litter its environs. It’s a shame, really. I am not sure how we as San Franciscans and/​or Californians can make a change for the better regarding the delinquency and disaffected youth and elderly the roam the streets for the next fix. We’ve ignored the problems too long and now we eat crow …
… Again, I digress.
Well, you get the picture. It’s a Walgreens. In San Francisco. And it’s worthy of 4 stars.

I like this place — it’s close, open 24 hours, etc. Things are overpriced, but they have what you’d need in a drug store.
What isn’t too overpriced are the passport photos. Another reviewer said it was $ 80 for their kid’s photos, but for one person needing two passport photos it was $ 11.99. Not super cheap, but it is reasonable enough and the service was fast so driving farther while looking for a better deal would be silly. Maybe the person who wrote that fake review works for a local photo place and wanted to drive business away from here.

I was in a bad mood. It was the day before Thanksgiving and I had to pick up expensive drugs and I had to drive all the way to SF to get them (only store in the region that has them on hand.) The drugs were more expensive than I realized, so I had to use my phone to shift money around and basically use three credit cards to pay it all. Then they declined my cards. It was a nightmare.
All through it all, which took 35 minutes easy, this pharm tech was patient and professional, and talked to the credit card companies. After the calls, and dropping one dose of a drug, I was able to get what I needed. for the holiday weekend. Then the pharmacist came out and was also suitably courteous and helpful by explaining a few things about availability during holidays (basically, buy before the holiday because they will have a horde coming on Thanksgiving and Xmas.)
The pharmacy staff was great in my opinion, five stars!
OK, you’re probably asking why I’m giving four stars, not five? Because of the incredibly rude patrons that I had to endure. I’m standing in a line for the pharmacy and everyone is pushing past me to get down the aisle. They see it’s the pharmacy line, but still they push through like speechless, lumbering Neanderthals without excusing themselves or acknowledging you existence as a human being. Hello? Go through another aisle, you $%*&!
The homeless, weirdos, whatever, etc. are not the people doing this, by the way.

My kids and I are pretty sick, all diagnosed with Bronchitis today. That’s miserable enough being sick with a sick 6 year old and 3 year old. We needed to fill prescriptions… all of which were dropped off at noon. It’s 7 hours later, the kids’ prescriptions are not filled and they lost mine. They couldn’t even find record that I dropped off my paper script today. When I dropped off mine I waited for it to be filled, but ended up leaving because it took so long. Having to make multiple trips to the pharmacy with sick kids is utterly annoying.
EDIT: after returning to pick up my unfilled, lost prescription, they have left us waiting here for 45 minutes. JUST WAITING!

Came from the ER at 6am and had the sweetest pharmacist help me with my prescription. She was very thorough with my medicine and called the ER to confirm the correct dosage. They are the only 24 pharmacy in my hood and highly recommend their pharmacy. Free parking as well.

I went into this location yesterday to make a return on a Walgreens product that I bought in the Mill Valley store. I lost my receipt, but did not think that would cause a problem, since right on the box was the SKU and a statement on the box «100% Satisfaction guaranteed with all Walgreens products or your money back». The manager refused to take the return due to the fact they did not carry the product in-​store. The manager claimed that no stores in SF carried the product & she had no idea what price to return the item. I was easily able to scan the item with my iPhone app, and have the item be pulled up in the Walgreens on-​line store inventory. Not only that, but the Polk/​Broadway street location (about a mile away) carried the item and gladly accepted the return.
I found the return policy on-​line:
«Q: What is Walgreens in-​store return policy?
A: Items purchased at Walgreens may be returned to any of our stores within 30 days of purchase for exchange or refund. With original receipt, items will be returned for the full purchase price and refunds will be issued in the original method of payment. Without original receipt, items will be returned at the lowest advertised price and refunds will be issued as store credit to a W card. For any return, you will be asked for valid photo identification. We reserve the right to limit or refuse a refund. Gift cards, pre-​paid cards and phone cards cannot be returned or exchanged (except where required by law).»
After reading this return policy, I will no longer be a customer of any Walgreens.

Pretty sure this Walgreens handpicks the rudest pharmacists on the planet. If I could give this pharmacy ratings in the negative, I would because you know it’s bad when:
1. a Truckload of sick people are all in FAR better moods than the healthy/​jaded pharmacists behind the counter
2. I wasn’t even sick when I dealt with them… so how did it happen that after dealing with them, I wanted to puke/​cry/​crawl into a cave/​add this pharmacy to my list of places in America that might just be the actual and real location of Hell?
That, coupled with the fact that the rudeness of the pharmacists carries over to the rest of the employees (except for one named Lee who works in cosmetics – she’s AWESOME– hence the 1 star), I’d rather walk a few extra blocks and hit up the Walgreens on Chestnut.
The Parking Lot is convenient.