Allstate – Donna Ngan T Chen

The service here is excellent. Donna is always looking out for your best interests. I’ve gone between State Farm, Allstate and Nationwide so I’d like to think I’ve dealt with my fair share of insurance companies. I simply have nothing negative to say about my experience with Donna.

I had a car accident a few months ago and it was a pretty frightening experience! Immediately, I made a call to my family, and contacted Donna as well to figure out some of the insurance issues. Donna walked me through the entire claim’s process, which made me feel a lot better after the whole incident. Insurance is one of those things where you hope you never have to use, and I was glad I bought my insurance through Donna after the whole process! Communication is huge when it comes to dealing with claims, and I can definitely trust Donna when dealing with these issues.

I was previously with AAA and I was paying a big load of money. So I made a short drive to the SGV after visiting one of my favorite boba places.
I heard about Donna and her company through a friend that was able to save a lot of money with her. Donna was really friendly and I was in and out in a jiffy.
I think she’s probably a great asset to the SGV community since she also speaks Mandarin! I probably pay about 50% of what I use to pay with AAA. I would recommend her services to people I know around the area.

Exactly what I’m looking for.
Insurance can be a hassle to deal with which makes me glad that I found Donna & her team. I considered using other companies like Geico but ultimately chose Allstate because they had actual people I could talk to in person. It also helps that most of the staff is very personable and easy to talk to.

I’ve been with Donna and Allstate Insurance for the duration of having my driver’s license and car, and I would have to say that she definitely does not disappoint. Like many other reviews shown, I don’t know too much about insurance, rates, or coverage, but Donna and her team were always more than accommodating when explaining through everything.
Although this does not benefit me directly, I also appreciate the fact that in this office alone, Donna and her team can cover a multitude of languages such as English, Spanish, Mandarin, Cantonese, Vietnamese, and several others.
Having Donna as my agent has also been such a great experience as whenever anything happens, she is only a call away and is willing to help me through any incident. I know that when I got in my 1^st car accident and I wasn’t too sure of the procedure, I called her and she picked up and walked me through everything, from exchanging contact info, to presenting insurance to the respective parties.
I would 100% recommend Donna Chen and Allatate for their fantastic rates and their stellar customer service!

Donna is one of the best insurance agent I’ve met so far.
I went in as a recent college graduate student looking for automobile insurance.
Her office offered me a very warm welcome and many great financial advices.
I really appreciated how they did not treat me like an ig’nant college student, they showed me much respect & care.
I really came to respect Donna like an aunt or a sister-​in-​law, because after my first visit I ended up visiting her few more times and she made sure that our business relationship developed into a long-​term, family-​like friendship.
***** stars!

Donna and her staff are the best! It was amazing how knowledgable and helpful she was for finding me the best auto coverage with the cheapest rates. She and her staff also know many languages so it was easy for them to explain everything to my parents as well (they don’t speak english). If you need a great insurance agent that will take care of you, I would definitely call Donna!