Emily Kwan – State Farm Insurance Agent

Came in to ask about some coverage policies. Staff was attentive and knowledgeable. Also, there was not much of a wait.

I recently switched my auto insurance and got a quote for homeowners insurance. Emily and her staff were great. They made things very simple for me since it was the first time I dealt with this insurance stuff by myself. If I had questions, they answered them, but didn’t try to over-​complicate them. Overall, good service and would recommend to others.

Wow… this place is fantastic. I used another insurance company and asked for a comparison. They were able to increase my coverage and decrease my payments. I’m not familiar with the insurance terms but Emily Kwan spent an hour explaining all the details of my coverage and was very patient with me. After a few days, I had some more questions so I called the office and another girl was very patient with me also. I HIGHLY recommend this place for all your insurance needs.

I cancelled my insurance with this agency like five months ago. Last month I was checking my bank account, and found out State Farm was still charging me every month. I called the agency again, provided them proof that I have purchased insurance coverage with another company and requested refund of the money they charged me. I received a refund of less than half of what they owed me. Called again, they blamed State Farm regional office. Called the regional office they said the agent is responsible for the refund amount. I’m working with State Farm to get the remaining balance. It’s true what I read on here, this agency only interested in getting as much money from their customers as possible even if they don’t provide any services. I would give them 0 star if I could.

My family has been with this State Farm agency since mid-​90s and I personally have been insured with them since I started to drive (1998!)
In 1999, I did have my first car accident on the 210 freeway when I was 17. My parents’ 1994 Nissan Sentra was totaled and like a good neighbor, State Farm was there. LOL
I remember as a teenager, I had to come in to the office to watch some safety videos and they would provide our family with a discount for auto insurance. When I moved into my first apartment in 2007, I came in again to discuss how much renters insurance I should get etc. All of my meetings have been with Emily.
Anyway, since I’ve gotten married and moved several times, I still stuck with State Farm and my husband is also with State Farm (He was using another insurance company but switched over with me.) For the most part, it’s been fairly simple because I would just email them whenever I bought a new car or email to cancel a policy. All my payments are made online. I receive the multi-​policy, loyalty, safe driving record and other discounts.
During the wind storms, a tree fell on my car which was parked outside and again. State Farm was there.
I have not set foot inside the actual office for over 8 years.
Overall, I’ve never had any problems.
Recently, the gripe I have about this particular office is their communication skills. The staff tailors more towards a Chinese-​speaking clientele. (My husband and I don’t speak Chinese.) I prefer communicating through email because I personally have a hard time communicating on the phone with them. The emails are usually not in full sentences and sometimes they just sent me an attachment with no text. They don’t really explain exactly what needs to be done.
I’ve asked for quotes for auto, home and life insurance, but they really don’t take the time to explain to you the various options. (Especially when I had a lot of questions about Life Insurance since that was totally new to me.) This is what really frustrated me and I just wanted to go speak with an agent in person.
So I gave in and I decided to switch to a State Farm office/​agent closer to my house.
²¹⁄₁₀₀ Reviews for 2015

When I requested to switch State Farm agents from Emily Kwan to the one I have now, her worst side came out, & she had the audacity to ask me if I was dating the agent I wanted my switch my accounts to! Oh my goodness! Where is her professionalism?!

I agree with most of the Unilocalers, this place sucks … big time! Only in interested how much $$$ they can take from you. Customer service??? Bad, bad, bad!!! Professionalism??? Bad, worse, worst!!! Helpfulness??? Not! Don’t go there!!!

I e-​mail them for regarding to a latter I got from state farm. They did not reply my e-​mail back for a month and I have ask them to contact me via e-​mail a lots time but they keep calling me during my working time. There communication skill is always bad.