B & H Clock Service

I went in asking if a clock I wanted repaired was worth fixing. The man was incredibly rude right off the bat. I left shell shocked by the encounter lol. He obviously didn’t want my business. I ended up going someplace else.

That was crazy! I guess we got off to a bad start immediately when he rudely interrupted me on the phone, then later cross-​examined my reasons for calling him (during his business hours). I’m trying to determine if he repairs my types of clocks in my collection. Thanks Harold, you saved me a BIG headache when you hung up on me! I don’t need sarcasm, attitude, nor rudeness… (What I do need is a professional business to service my clock collection…)

I left a beautiful Seth Thomas wood mantle clock to be repaired and was told it would be a week. I called in one week and the owner stated «no it isn’t ready, I will call when it is!» We went back in two weeks and it had not been touched and we could see it actually ‘piled’ in a pile with many clocks and it actually had a chunk out of the wood. The owner was irate that we were taking it back.
I WOULD NEVER ADVISE LEAVING ANY DECENT CLOCK IN THAT FILTHY SHOP!

So I called a couple minutes after six probably not a good idea this man answered and I had to ask is this a clock shop? He answered yes and I asked if he worked on 1950s and 1960s clocks. He said do they plug in and i said yes, do they have motors and I said yes then why do you want to have work done-​because you cannot find motors and you cannot find parts so… Why is this man in business as a clock repair place? He doesn’t even say bring them in I will take a look maybe they just need an oiling but it Sounded like he just wanted to go home Never even when I worked for 18 or 19 hrs. I never talked to a customer or a potential customer like that. I’m very disappointed as I need a thorough and Experienced mechanic to work on my family treasures

«Harold» or whoever he is was the rudest SOB I have ever spoken to over the phone. I just called to ask what the nearest cross street was and he asked me «why do you want to know that?» I think that was a bad start. I said «because I have an old clock that needs to be repaired.» Then he wants to know how old and I tell him it’s probably from the 30’s, according to what I read about it on ebay. Then he wants to know why I want it fixed. Now this is getting more ridiculous by the second. I told him it because doesn’t work and asked him again if he repairs old clocks, duh! He asks me if I have plugged it in and I told him no because the chord is frayed and he says «well you can fix that yourself.» Save me, please. He says he’s trying to save time, but why be so rude about it? Then he wants to know if the clock has sentimental value, which it does because it’s like a clock my parents had a long time ago. Then he asked me another stupid question so I hung up. End of story.

I’m so glad I found Harold at B&H Clock Service. He’s an old world craftsman with a commitment to quality and care. His prices are reasonable. He repaired my 1910 antique German clock and even researched its history. My clock now runs perfectly and I’m very grateful. I’d recommend him to anyone looking for a kind, honest, capable, and highly knowledgeable clock repair professional.

The other reviewers are right on – Harold is a great fellow. I called in advance to check if he was open. He said he was, then asked me several questions about the nature of my repair. Despite my very limited knowledge of clocks, Harold knew what kind of clock I had and the repair required to restore it to operating condition.
In addition to the repair, he gave me thorough instructions on its care, transport, cleaning, and operation. He also explained the clock was made around 1953. I really appreciated all the information Harold shared.
I highly recommend Harold for all your clock repairs!

Harold has been in the clock business for 50 years. When I took my New England chiming wall clock into his shop and he started looking at it I thought I was on Antiques Road Show. I have had the clock for about 40 years. He give me information about where it’s internal works were made, when this style of clock was first made and by whom, how much it probably cost when originally purchased, etc. He still operates in some old ways, using carbon paper for copies of order, etc. But he diagnosed it on the spot, told me how much it would cost, $ 85 and had it ready in a week. Cash or personal checks only. So who cares about some old style business practices. Not me as long as it works. Grateful to have this «member of the family» back on the wall.