Bank of America

Maria Mendoza is the worst teller I have ever dealt with. When I got to her, she was already telling me like they’re already 18 minutes over their closing time. But I mean, I don’t understand how that’s my fault? So I put that aside and carried on. Then my mom told her how her debit card chip wasn’t reading and she tells us that she needs to check up her information to see if she’s an existing customer with Bank of America. I mean we have a debit card that literally says Bank of America. Anyway… she told me that I was not going to be able to put my rent money in my checkings without a fee but when I was on the phone with customer service, they said that I was able to deposit as many times in my checkings and 3 times in my savings. I always do it in other locations and I’ve never had a problem with it. I’ve been banking with them since 2011. When I told her I’ve done it before, she asked me which locations and I asked her does it matter bc it’s the same policy for Bank of America. And she tells me that Bank of America policy is different. She is such a joke. Lol. So that being said, she said I can do it on the ATM without having a fee. I walked outside to the ATM and tried to make a deposit, but it says cash deposit is temporarily unavailable. Honestly, Maria is unprofessional and would make your situation worst then it already is. If I could, I’d give their customer service negative stars. This place is already a joke and she makes it much worse than it already is.

This place is beyond ratchet.
Luis the manager is a big joke.
Take your business to another location. This place should be shut down!
Learn how to manage a bank Luis! You suck!

I usually go here whenever I’m downtown (on my way home) and when I do, I use the ATMs for the simple fact that they’re always free.
I’ve only been inside twice and on one occasion, it was completely dead –no people– and on the other, it was full! Like FULL full… There were three tellers and yet, there was a huge line! …Wow. I don’t know what to say to that than that one word.
On the first occasion, I was there with a friend and the teller didn’t seem to like their job very much. He/​she (making said person gender less) was rude and used a tone that was just plain disrespectful. I’m not saying that it’s not okay to have a bad day but it’s NOT okay to take it out on other people, especially when they could go elsewhere with their business.
I recommend sticking to the outside.

Arrived at the beginning my lunch, assuming I would have MORE than enough time to (I just had to change my name on my account which only takes 10 minutes), and finish my lunch. The gentleman at the door was nice and said a banker would be with me in less than 10 minutes, GREAT! Yeah, I never got seen, the banker was lolligagging and had no sense of urgency even though he knew people were waiting for him. Also when I was next in line, he tended to a customer that had just came in. So I sat my entire lunch, watching these lazy ass bankers lolligag with customers. I left without getting anything done, other then missing out on my entire lunch break. Don’t go here if you want anything done in a timely manner. If you have 1+ hours to waste, then this bank is for you!

What a bad service. Long lines. Two tellers. To get to teller, 45 min to 1 hour… People all over. Two customers service people and one setting up appointments sending people away… Awful

If you have 30+ minutes to waste then this is the perfect spot for you. Seriously. There are literally always two tellers here. Lines always to the door. Every. Time. It’s ridiculous!

This is the worst bank I’ve ever been in! It stinks! It’s ghetto! It smells like a sweaty gym. It looks nasty. Kids running around. They offered no water after standing in line for more than 30 minutes. I was just trying to cash a check. Needs more professional employees. Everything in this bank looked dead!

I’ve been stereotyped! at this location. I will never come back again! Highly reconsidering returning to Chase bank. The only reason why I left Case was because my family has accounts at Bank of America which would make it easier for me to transfer funds to their account. That’s going out the window as I speak. I’ve never been disrespected in this way until now. Im shocked! I signed waiting to speak to a representative and waited for 25 minutes. Another woman business attire walked in 10 minutes after me signed in after me. Eventually my name was called after a long wait a man Jose I think asked me to have a seat at his desk and he would be right with me. Instead of falling behind me he stopped to talk with the woman in business attire waiting and asked her how he can help her while she discussed with him her checks he continued to help her. It wasn’t a question of how he’s going to help her he actually bent down a bit and continued to discuss her business completely disregarding me waiting for him. After a couple minutes I let him know never mind and walked out in disgust of how he behave towards me. The same man while we were waiting that kept checking on us. The two times he came around he always a dressed the o the other woman never looking at me. Yikes! He should be replaced and fired.

DO NOT COME TO THIS LOCATION!!! SHOULD CLOSE IMMEDIATELY! HORRIBLE MANAGEMENT!!! 40+ minute waits!!!
Came here on Saturday as I needed to make a payment on my credit card. I would have left had I not waited until the due date — my bad!
Luis Cervantes — I hope you do something about your managing skills/tactics…I’ve been managing a company of 85+ employees for over 8 years, maybe I can give you some advice? It felt horrible to be at your branch — I felt discriminated because nothing has been done to help your guests. You should read your reviews… and be proactive. That’s what a good manager would do — especially a VP, Banking Center Manager…
I’m compelled to share with others how horrible my experience was. Maybe this location doesn’t care about it’s people because they know most of these people don’t have transportation and have to settle for the closest bank possible. My people (Latinos) deserve to be treated better!
Anyways — I literally counted 20 people ahead of me!!! Plus more people in the business line and the line grew quickly behind me! Only 4 tellers!!!
Went up to a banker and asked her if I could make a payment with her, she replied no and told me I could make the payment on my smart phone. I’ve been helped by a banker at other locations. Management should cross train!!!
1^st mistake — obviously I’m not ignorant and know I can deposit via my phone. I was insulted. Although you can’t deposit cash though the phone, can you? Maybe she didn’t know? Regardless you don’t want me to come into your location because you can’t handle the lines? Fine! Maybe I should go to a different bank — here I come Wells!
2^nd mistake — I asked for the manager, she told me he was on vacation. I asked if that was the excuse for long lines/​not enough tellers… she was puzzled… I became puzzled… I went back into line irritated. Good thing the guy behind me held my spot!
She came to line and asked for my contact info. I didn’t give it — at that point I could care less if anyone contacts me. I’m NEVER coming back.

So I got pretty drunk one night in DT, and came out without my phone, wallet, and suit. It was three days before Christmas and I needed to finish buying gifts and couldn’t afford to wait until my card came in the mail a week later so I go in trying to get a temporary card.
I waited for about 15 min with 15 min left before closing when I finally got attended and after explaining to them my situation I was told I needed some ID (my bad) I had forgotten I could use my passport anyways the manager told me I could go to another location that was closing an hour later by Quimby/​White/​Capitol near a Luckys. I go thinking it’s the one outside of Eastridge and nothing, it was closed.
Anyhow it turned out to be a BoA ATM inside of a Luckys.
I was treated well, it was just the bad information that I am now rating this BoA with two stars. Not to mention I was running on fumes during rush hour in the Eastside, and without a phone and money.

Worse service ever, this bank crew doesn’t even deserve one star. Starting from the manager, all the procedures are not consistent. It looks like the ave spoil costumers. There is also a huge line to be attended and once you get there, they are not polite at all. If the owner of branch read this message. Please consider on changing the system starting by management

Go somewhere else… it’s slow ass in here.

Decent enough location, I guess, but perhaps a bit understaffed– for a Monday evening before close, there were only two tellers and a line of at least 12, and it moved at a snail’s pace.
Needed to withdraw a large amount of cash from my account and probably should have just found a few different ATMs and made multiple withdrawals, and saved myself the half-​hour visit.

So many things to say about this bank. I reached my final straw last saturday, i had no choice but to go into the bank due to a lost bank card and needing to withdraw my rent money but since i have an E-​Banking account… im not allowed to see a teller without being charged. So i go inside and explain the situation, the teller says i need to see a personal banker. So i go and wait for one to be available. I ended up with Fernando or Francisco (sorry the name evades me, but know it was an F name). He started out nice. I explained the situation and he said he could help me. He then began talking about how i cant change the type of account i have without paying this fee and that fee and that i cannot have a replacement card without paying. I explained to him that obviously my account was empty due to pulling my rent money out and that i didnt have the funds to pay for the new card and that a different associate in this same bank had told me there was no charge for the replacement card if it was not more than once a year. Well F-​watever said there was nothing he could do. So i asked him if it was time for me to shop for a new bank and he looked me in the eye and said «Maybe it is»… Are you KIDDING ME??? I get that im not rich and im not a business owner, but you do not have to treat me like garbage. He literally let me walk out of that bank without access to my account. With an E-​banking account you can only use online and atms. well you need a debit card number for all that. No debit card, no access. He was a jerk.
I had to call the customer service number and speak with a customer service manager and explain how i was treated before being issued a card. This experience plus others has made my final decision to waste gas and go to another B of A location.

2 hour wait… really!!! The person helping us actually said it’s a slow day… you mean the service is? Not a fan of the turtle speed service here, that’s why I always try to avoid coming into the bank. The ATM is my best friend.

Always busy with long lines…

I have to find a different BA branch pronto! Been going to the Alum Rock branch for months now. I deposit the same type of check every Friday. Today I went in to make a deposit. Teller scrutinized my check closely, put it under the light, then asked for my ID before he proceeded to his boss to show my check. After a while, he came back and proceeded to process my transaction, then gave me my deposit receipt. I asked him if there was anything wrong, he was quick to say no. It is like adding insult to injury… hey you checked my deposit like I was a criminal… then you insult my intelligence by saying nothing was wrong? It was a deposit, I am not taking any money, plus, the check was small amount of which I have very adequate funds in the account to cover it. You have my picture government issued ID!!!
Train your tellers to be Customer Friendly. Dont make us, your customers feel like criminals. Alum Rock BA — with my experience today, you get a big THUMB’s DOWN!!! The thing is, your lines are very long and service is slow… and dont even try talking to a rep because the wait is at least half an hour. What you lack in speed and efficiency, you should at least try to make it up in GOOD Customer Service!!!
Looks like Milpitas BA has a very high mark in Customer Service. If Milpitas can do it, why cant Alum Rock???
UPDATE AS OF OCTOBER 26, 2012, months after my initial review:
From 1 star to 4 stars!!!
Alum Rock branch has a nice manager now and they have a great group of staff right now. It looks like they are properly trained. I noticed that they are all smiling, more helpful, and professional with the way they handle your transaction. I actually opened another business account. I deducted one star because the lines are still long, it is because this is a very busy branch. Way to go Alum Rock B of A!

Horrible customer service and the management is worse. Recently we went in to deposit several checks and ended loosing a little more than 500 dollars.
We didn’t realize until we got home. When we returned to question the amount, and speak to management we just got thte run around.
Appearantly, all the workers are owners of the bank corporation because when we asked to speak to the person in charged they said they were it. They kept asking for descriptions of the teller.
Really?, you have the receipt, and more then 20 cameras, and you cant do anything without our description of the teller.
This would be a perfect bank to rob, Im assuming their cameras don’t work.
For some reason they couldn’t view video cameras or had no idea who the worker who helped us was. I refuse to bank with a company who careless if their employees are thiefs.
I’ve told this story to many friends and family members and we are not the only victims.

used the atm machine didn’t go inside but the branch has been around for forever.

This branch is close to my work so it’s my go-​to bank. If you want to talk to a representative, pick another branch. I waited 45 min to talk to someone at a desk. Funny, there’s a security guy in the front that stares you down every time you come into the bank. It’s right off the 680 so it’s pretty convenient if you’re in the area. Plenty if parking so there’s no issue with that however the entrance and exits into the parking lot are one way, so it’s a little hassel. There ATM machines and both sides of the bank which is great if you’re in a hurry, like myself.