Citibank

Been banking here for years. Everyone is pretty friendly and I get my business done pretty quickly.

Dung Ly she was so rude, she is not good for this position. She can’t do nothig and she has a big mouth. She is not nice with customers. The manager should change her from this position

I just went there to opening account the banker name is DUNG LY
she was very very rude and racist. She insult to me. I will call the manager. She shouldn’t work at bank. She is so so so rude. I never go to citi bank any more.

I hate to even check one star here.
These employees are NOT TRAINED IN LEGAL MATTERS and if you have a problem the Citibank system puts up ONE ROADBLOCK AFTER ANOTHER instead of helping you through it.
As trustee for my 95-​yr. old aunt I needed access to her checking act. I had her will, her legal power of attorney, and her resignation as trustee of her financial accounts. They insisted I bring my aunt to the branching person – a day-​long trip for me since she lives 70 miles away.
I did it. They called me a week later to tell me that they had her sign the wrong papers. After this they agreed to have me bring the legal documents to the Alum Rock Branch and let me sign up for a second act. in her name with me as trustee. Several days later I was called on a Thursday around the dinner hour and told that the papers were filled out incorrectly and if I didn’t come in before closing on the next day they could never set up this second account.
I did it.
In the mean time, my aunt’s old account has been depleted by stolen checks by a substitute care giver. I need the checks to present to the care agency and to report the theft. However Citibank will not produce those checks for me because they need my aunts permission. The
teller said it was obvious that my aunt did not cash the checks but that she could not give me copes. The bank representative would not call my aunt to get her permission. «Amanda» from somewhere else would have to make the call. I asked for Amanda’s phone number so that we might inform her immediately, but was told that they could not give it to me. They promised that Amanda would call within the hour, since it was late Friday afternoon. She did not. I cannot report the theft without access to the canceled checks. I do not know what to do next.
If you have any thought that you might have a legal situation AVOID THIS banking institution at ALL COSTS!

Went to open an account. A joint account the other person had just moved like a week before and the guy was asking for proof. Like wtf do you need pictures of the moving truck? Then he went on to talk about an amazing credit card when I finally said ok sure he was like hmmm you don’t have your student id with you well sorry we can’t do it. This guy was Nicholas or something like that. Totally didn’t like it. But only company that’s free with sending money to Mexico so had to put up with it.

This location is horrible! Put it like this, the only thing good about this bank is that they keep it clean and is tinted inside’ I recommend to go to another bank if you’re trying to ask a personal banker a question! Their wait felt like an hour and 30 mins! You’re not guaranteed to get your answers completely solved and you’ll leave the bank with that feeling like «whatever!» I’ve been to other Citi across town and it’s amazing how you’ll feel the difference between the services.

I would never open an account here. Every time I go in there, there is a line of 7 or more people, no tellers. The wait is usually long and the managers never come out to help. They need to hire more people. Customer Service is clearly not on the top of their list…

CitiBank
This place is a pretty good bank.
The staff are extremely friendly and are very helpful. Their area isn’t the most attractive, but after you go inside and meet the staff: tellers and all, you’ll see that looks aren’t everything. The parking is a little confusing sometimes but I do like that it’s near the freeway/​main streets.
Overall:
–somewhat unattractive area
–very nice and considerate staff
–plenty of parking in the front and back

Horrible! I sent my parent to ask to rollover their pension on a specific I.R.A account to avoid paying one of the 2 taxes they must pay when withdrawing their money. They came back and said the guy said they had it and showed me the paper work. It was the wrong IRA.
So one day when I finally had a day off of work. We went together to discuss their options. I kept quiet in the back as the banker talked to them like they were ignorant little kids. My mother asked the right questions «when I came and showed you this paper, you said you had this IRA?»
The banker never answer her questions just repeat himself frustrated everyone pays taxes. You do have an IRA.
I finally stepped in. I felt like punching him in the face. Put people in a suit and they think their shit don’t stink.
I asked him the same question and pointed out, you are not answering her question. I informed him you must be knew to banking because there’s hundreds of different iras’s, and her question was do you have this one.
They asked for these 2specific ones to decrease their taxes when withdrawing. I pointed out how he was talking to them like their ignorant and never answered their questions I then went on and asked the questions he couldn’t answer. I finally asked him what was their interested and he would talk through his az, Im good with math so he told me the % and immediately told him the amount they should have received. He was just lost and stupid.
Soo we are currently looking for a different bank to take our savings else where.
It was just frustrating to go to a bank where the employees don’t give a Crap about their customers money.

I love this branch and all the staffs here. Everybody is very friendly and helpful. I have been banking with Citibank for over 10 years and continue love it!!!

Nice fast transactions and excellent customer service.