Santa Clara County Federal Credit Union

Nice staff and nice services.

Opened our account here with Mimi, she is very knowledgeable, friendly and very helpful!!!

Dealing with a bunch of untrained idiots. Literally have had the account for less than a month. The chick who opened it failed to order a debit card for me when I opened the account and then proceeded to lie to me and told me that it had been «lost» another person at the bank then told me the truth that she forgot to do it. then when they finally did ordered it, it was back logged due to the stupid target issue. finally they rushed me a card which I didn’t really need but HOW dumb does a bank have to be to require dozens of emails just to get a bank card. oh and it gets better. so i decide alright I’ll just make some deposits and let the money sit there instead of having it sit in my WF account. so I deposit 3 checks. none of them endorsed… and I never endorsed, haven’t endorsed a check in YEARS. all of a sudden one of the 3 checks is removed from my account because I didn’t endorse it. clearly the check is written to ME from State of CA. so now who the hell knows where that check is and I’ll need all the luck in the world to get that check reissued from the State. Nothing but a headache from these idiots. RUN away. theres a reason big banks survive and most people stick to well known banks. Back to Wells Fargo I go, where at the least I’m not dealing with massive levels of incompetence.

I’ve been banking with SCCFCU for almost 13 years. I usually go to the First Street branch which is closer to work. The employees at the First Street branch are all nice and professional until I walked in to the White Road branch yesterday morning. My whole experience changed because of this one teller. She is incompetent and rude. She didn’t even offer any apologies even after she found out that she screwed up. She needs to be re-​trained especially on how to count money!

I love the customer service and the good will to mankind.

After a horrible experience at another bank I had to deposit some cash to, I walked up to the teller at SCCFCU and I asked them, «How come you don’t make members use deposit slips?» He replied, «To save paper. Plus it’s just easier for us and our members if they just tell us what they need us to do for them.»
Shazam!
Ain’t that just beautiful? Not only do they have great products, great customer service, convenient hours and access to our information, but they’re also GREEN?
Personally, I think filling out a deposit slip is just an unnecessary formality that banks should get rid of. I mean, everything is already computerized and what more evidence do you need? It’s not like we sign and press our finger prints on the damn slip… why waste my time? I’m in a hurry, I need to deposit the cash and do whatever else I need to do in my busy life.
Amen to SCCFCU and no deposit slips! They definitely understand their customers.