Clinique in Macy’s

Clarissa and Preet, thanks for all your help and patience. Especially Preet, this girl is a saint! I patiently waited as she weathered the dumbest customers I have ever seen, heard and waited behind. And when it was my turn she was bright and pleasant. Clarissa helped me without giving me «that look” — -the look that says «u gonna buy that? Huh? Huh?! U gonna buy it? Are you? ARE YOU!!!» They were busy, but helped me like I was their friend. That’s always nice.

I visited this counter to return some products that I wasn’t happy with. It wasn’t the worst experience I’ve ever had, but I can say I’d buy somewhere else in the future. The sales person wasn’t a bit friendly. She told me how the previous person had clearly sold me all the wrong things, and what she would have sold me… but never once even asked if I wanted to see/​try those products. A line was forming, and she seemed to just want to rush me through. I also watched the transaction with the person ahead of me, and was offended for the customer. The lady needed a bag. It’s San Jose… 10 cents. Well all she could find was a $ 20. The sales lady wasn’t going to sell her a bag if she had to make change! Seriously??? Wow. Perhaps she should have asked during the transaction if the customer was going to need a bag.
I think the products are really good, but the customer service at this particular store needs a lot of help.