El Pariente Appliances

beware: appliances work for a day or two and dont ever work again. a horrible mexican family runs this place and rips people off. just look at the reviews. i wish i would’ve seen this Unilocal page before doing business with these scammers

This company is a total disaster. Their appliances are not refurbished, their warranty is only as good as their «repair» people, and you are way better off purchasing a new unit from a discounter. We mistakenly purchased 4 appliances from them (at the same time). The refrigerator never got to a proper temperature, the dryer broke repeatedly, and the stove needed $ 800 in repairs (that we had done professionally).
The service guys they sent out for the refrigerator repair had a tank of Freon with a busted gauge. They just pressurized the heck out of the system and left. And while one guy did this another sat on our floor making Bevis and Butthead sounds while looking at a video game. I”m sure they were totally stoned.
Oh and I forgot to mention that the refrigerator had roaches in in.
Stay away from this place at all cost.

Found them advertise on craigslist for used appliances and thought the price fit the bill for a rental unit. I bought jenn air side by side from them for $ 400 delivered and 6 months warranty. After 5 months the unit froze and no longer pushing cold air, he sent someone over to take a look, basically just use unclog the frozen part with hair dryer and on with it. 4 months later the same problem arises and of course his 6 mo warranty was over since he didn’t fix anything on first call. Now i’m stuck with non working refrigerator that lasted a good 7 months.
I would avoid buying anything from them and I wished I read the reviews first before I bought it from them. Definitely get what I paid for, I would have had better luck to buy from other home owner from craigslist and probably last longer.

Over past few years, I have bought 4 – 5 used appliances from El Pariente (aka LMO Used Appliances) for my rental units. I was lucky that the first few appliances I bought from Jesus and his team were clean, delivered without delay and trouble free.
The last purchase was in March 2014, a used basic Kenmore washer that came with 6 mos warranty. 2 mos later, the washer developed a foul smell. I was told to put a washer cleaner in it and run wash cycle. My tenant had to do this 3 times to get rid of foul smell. A month later, the tenant complained that the rinse cycle was not ringing all the water out of the wash so clothes going into the dryer were more than damp thus, dryer was running much longer. Called Jesus and his new customer service person, Tanairy who took my request and sent a technician over to checkout but NO RESOLUTION. Several calls by myself and personal visits to El Pariente produced MORE PROMISES of «we’ll take care of it» and more technician visits to checkout the washer (they could not figure out what technician was sent and the issue) and STILL NO RESOLUTION! They stop returning my calls and when my tenant calls they give her the runaround. The washer is still within the their 6 mo warranty and they have had plenty of time and opportunities to make this right.
So bottom line is the appliances may be cheap but El Pariente DOES NOT stand behind their warranty. Obvious they DON’T CARE about customer service bc just read their reviews… Read how much of YOUR time is involved in trying to get them to honor their warranty…

Oh my lord, are these guys inept. I don’t *think* they’re crooked, just inept, but I could be wrong. After coming out to my house last week to look at a dishwasher repair issue, they said they’d be back out on Tuesday of this week to fix it. They were a no-​show, with no call or anything.
After I called them, twice, to try and schedule a later appointment, they told me that the $ 150 repair quote suddenly needs to be $ 200, because it’s a long drive to my house, and I should’ve let the repairman take the dishwasher with him last time. (That was an option that was suggested, but when I said it seemed like it would be easier, all things considered, to fix it in place, they agreed, with no argument.)
Once I started complaining about the level of customer service I was (not) receiving, they practically invited me to take my business elsewhere. In sum: AVOID EL PARIENTE AT ALL COSTS.

BAD, BAD, WORSE Oh I wish I would have googled their phone number earlier. The worst experience ever!!! Our excellent, clean dryer started drying very slowly, so I went on CL trying to find another one. Found a nice listing of a clean dryer, called on a weekend (warned the receptionist that we are a bit out of their service area, Concord East Bay), she said no problem. This dryer will be delivered on Monday by 12pm. So I waited… When nobody showed up by 12:30. I called back. Nobody answered. Left numerous messages. Finally, got a call back from Jesus at the end of the day, who informed me that their receptionist didn’t realize that we are out of the area and that he will deliver in a few days when he has other deliveries on the way. So we rescheduled again for Wednesday 10−12pm. Again nobody showed up. I called again. The receptionist was very nice and apologetic, promised to find out what is going on and give me a call back. She called to inform me that the dryer I wanted was sold and that they have a much «newer» one for me. It’s coming 5−7pm. She sent me pictures, including one picture of a washer (?!) I stated that I only needed a dryer. It looked fine in the pictures.
Luis who was delivering promptly called at 7pm to inform me that they are in traffic and will be there in 30 mins. They arrived, quickly picked up my dryer, installed the new one, did not offer me a chance to look at it make sure I liked it. During the installation process Luis, diligently checked all the vents and all exhaust, even went outside to see how the air was flowing. That is where he found the problem, there was an obstruction in our exhaust vent, that we didn’t even think to check. I immediately thought to myself, maybe that was the problem with our dryer all along, maybe there is nothing wrong with it. Guys packed up and left, then I opened the dryer and was in shock! it was so stained and dirty and the interior was peeling. IT WAS NOT the dryer his receptionist sent me pictures of. I would have NEVER agreed to buy something so run down for $ 250!
So I called Luis to come back bring me back my dryer and pick up theirs because it was not what I was promised. Thankfully Luis came back, they quickly switched the dryers, but told me they cannot give me my money back until they talk to Jesus, their boss. Who wasn’t available to take their call. They only gave me back $ 50 that I paid for delivery and said Jesus will be in touch.
Here is the WORST part. Jesus left me a message that same evening that for my $ 200 he will give me 6 months warranty on my dryer (which runs perfectly after the obstruction has been removed from the vent). I expected them to charge me something for the repair Luis did, the problem he corrected at our house, but certainly not $ 200! I got back to Jesus, thought it will be fair to pay $ 100 for the repair and the visit, and asked him to reimburse me $ 100. He did not take it well. he started complaining, how his guys were in traffic to get to me (excuse me!!! NOT MY PROBLEM) That we are way too far in Concord (DON’T SERVE AN AREA THAT IS NOT COST EFFECTIVE!!! Business 101!) Also not my problem. He said he is not giving me back any money…
So to sum it up: Long wait, two days wasted waiting for them, wrong appliance delivered, took my $ 200-​cash for a small repair on the exhaust vent…
Take your business elsewhere guys, these people will find a way to screw you over. My next stop is Better Business Bureau and someone should call the IRS. I am sure they don’t report all the cash payments they are taking in.
Hey Jesus, you are not going to make it in this business if you keep stealing from your customers.

My daughter purchased a refrigerator for my birthday and was promised a 6 month warranty. Let’s just say it took a lot of phone calls on my part to get compete satisfaction. Refrigerator works fine so far.

i whish i’ve read this reviews before getting involve with this guys… found them through CL, bought nice set of washer and gas dryer for a reasonable price. trasaction went smooth, but problem started when i tried to use my dryer and it did not work. called Jesus (owner) explained him the issue but he told me he would call me later because he was busy. ok so i waited no response from him. Called him back, he was very rude and told me he would send a guy next day at 5. i waited until 5:30 no one showed up. i called him again and now he tells me some one should be there before 7pm so i waited. Again nobody showed up. i tried and tried to call him, texted him no answer. at 8:30 a guy showed up, tested drye and it just happed to work, guy left right after he left i tried dryer again and it did not work… called Jesus got a hokd of him and explained situation. he said he would send me a guy with a new dryer, that never happend, i had to go myself, took old dryer and got another one from them. Tried that new dryer and guess what??? it didnt work either, i guess it had some sort of short because it kept on triping circuit breaker. at this point i was frustraded, i called him and again he made promises of comming which he never did. 4 days have past so i got tired of this guy and i just ended up returning everything, and he just did not care, he just told me «Ok if you want to return it» stay away from this guys people, save yourself some time and trouble

I would be cautious about this business after the experience I had. I found this place on Craigs list advertising what looked like a new stackable washer dryer unit for about half of full retail cost. I took the plunge and bought it. I should have known when the installers came and installed it using duct tape to keep the dryer on top of the washer, and then the washer wouldnt turn on right away.
The owner, Jesus, is a fairly nice guy, but be aware that if you call for a repair (he guarantees 6 months parts and labor), he will always tell you he will call back, but he never does. I call him the «I’ll call you back» guy. Be prepared to be the annoying customer if you need anything, he just seems overwhelmed and promises to do things and doesnt followup. I must have called him 20 times, and his guys came out 5 different times sometimes with the wrong part.
Oh, and they expect cash to buy anything, so clarify how you want to pay if you do feel enticed by the low prices.
The reason for the 3 stars, is that after about 2 months of issues with the washing machine, and trying to get his guys to come out (they all did have good attitude and were diligent), the lemon I had was replaced with another washer, and this one seems to be working now reliably after about 2 weeks. I give the owner a lot of credit for doing that, but to be honest, my fingers are crossed.

I saw their listing in craigslist (no company name is posted and hence, I cannot find customer reviews) and bought a refrigerator, washer and dryer. I paid $ 50 for delivery and installation.
My nightmare began when they tried to move the fridge to the kitchen. They tried to squeeze the fridge through an opening and scrap off some of the paint on the wall. I immediately told them to stop and asked them to take a couple steps to their left for a much bigger opening. They were banging the fridge to the wall, (leaving marks again) and didn’t care to see where they should be pushing the fridge. I can’t believe it! When they push the fridge under the cabinet, they scrap off the side wood cabinet! They were so reckless!
I had my kitchen remodeled and painting done less than 2 months ago and in a few minutes, it was damaged by them. The owner, Jesus, was so rude and didn’t even apologize! He said they did their job which was to deliver. Being a female, I felt being disrespected by them. They were unprofessional. You won’t believe how much damage they have done without looking at the photos I have taken. I know I can easily sue them and make them reimburse but the process will be too tedious. Now, I just hope the appliances will be in good working condition or else I would be throwing more money into the drain. I would never do business with this shop! Buyers beware!
Buyers, please avoid this in craiglist:
Address: 475 Stockton Ave, Unit F, San Jose, CA 95 126.
Jesus: 408−375−4304

This is the worst company ever!
I bought a washer and dryer set from them. After just a few weeks of using it both the dryer and washer had something wrong with them, always stopping in the middle and lights are always going on and off. The machines even turn on themselves sometimes. The dryer is energy efficient, but it doesn’t work that way if you have to let it run 5 times because your clothes are never dry! Jesus, worst owner of any company I’ve ever met, sends his people to my house to fix the machines. I think they just pretend to fix it and leave. They have come back over five times and the dryer is still not working! The thing won’t even start! Now when I call Jesus he asks me to call back every time and when I do then he never answers. I just spoke to him right now and he yelled at me and hung up. I called him back and he said if I don’t call him back in 30 minutes he is going to hang up on me again. And he did just that! I guess he was really busy selling broken washer and dryers to other victims. Congrats Jesus and El Pariente! You guys are the best in the business when it comes to scamming people and having the worst customer services in San Jose!

They provide a valuable service. They repair large appliances and resell them. Great for the environment. Great for those on a budget.
Their business is not well organized and the chances of them coming to your house at the appointed time is very low. They may even forget about you completely and you will have to call repeatedly.
This is the same with Sears, the cable company, the phone company. They keep you waiting around for them and they’re giant corporations with thousands of employees. At Pariente there is one guy doing everything — answering phones, meeting customers, delivering and picking appliances. If he had more employees — a secretary, for instance — he’d have to charge more.
They honor their 6 month warranty.
I would not hesitate to do business with them again in the future.