Epic

Since Unilocal removed my former review, I am going to write a new one. I believe everyone should know the truth before move into this «luxury» and «epic» apartment.
内有中文版评价
1. the construction is bad
2. They didn’t keep your personal information securely.
3. neighbors smoke weeds everyday at midnight at 2AM
4. water plus pge bills are around $ 250 per month
5. neighbors will revenge you on purpose if you reported them
6. someone gave our key to another resident accidentally, because someone stole our mails more then 8 times before, we lost like 20 mails/​packages; and they just changed our mailbox locker after we complained about three months long, and never acknowledged this mistake.
7. We reported this to Housing Authority and BBB.
8. Their Facebook reviews are fake.
9. some of gym equipments broken
Unilocal把我最真实的评论删除了，所以我决定再写一个，这真的事我住过最糟糕的公寓。
1.建筑结构烂到不能再烂了
2.你的个人资料不被保护
3.邻居半页两点抽大麻
4.水费电费帐单一个月大约$ 250
5.邻居会报复你，如果你去举报他的话
6.管理室把我们的邮箱钥匙给错人，导致我们的邮件包裹曾经被偷，他们也不管，一直说是USPS的责任，直到我们发现证据，他们才不爽的帮我们换邮箱钥匙
7.我们已经把这恶劣的情况举报给Housing Authority还有BBB
8.他们的脸书页面上的评论都是假的，他们删除所有负面评论
9.健身房的设备坏了也没修

I found bed bugs in my apartment, and I am horrified. I feel that I am eaten alive by bedbugs. I have been living here 15 months and just renewed my lease. This is very first time in my life I saw bedbugs. I don’t know where they came from.
I just killed two of them on the wall by my bed with fresh blood. The treatment process is slow and stressful, not very effective. After the treatment, I am still seeing bedbugs. It is not very easy to communicate with some people in Residence Service, like Patrick, who is not helpful at all.
I have put up with this review for a month. Now, after spoke to Patrick in residence service and trying to contact vendors, I have decided to share my reviews with the public.
I am living through the hell now. I have packed all my stuff in bags. I have laundered all my clothes. I took many pictures of bedbug bites on my body, the bedbugs smashes on the wall with blood strains.
Now I am still bitten by bedbugs and woke up at 3:00am. The treatments are ineffective. I have been requesting vendors to come back to honor their service warranty. Now vendors are trying to find many excuses not coming back as I had to provide them with live samples. Photos of my skin welts were not good enough? Photos of bedbugs smashed on the wall with fresh blood did not say anything? Photos of bedbugs drops were not good enough?
Living here is like a nightmare. I wish I did not renew my lease. Now I’ve got stuck for another 12 months with an increased rent, and bedbugs in my apartment. Every night, my only hope is that after bedbugs buffet on my blood, after they are well fed, they could let me sleep for a few hours before work.
Some of my correspondences to Epic office to give you a taste on what I have been through.
” I have repeatedly told you that there are still bedbugs biting me at nights, after the heat treatment, after the chemical treatment. The vendor A-​Pro or their subcontractor should come back to honor their warranty immediately. Now they choose to ignore my complaints and find every excuse not to come back for a second treatment. Apparently, they are trying to even make more money out our my suffering by suggesting more paid charges, outside of warranty. In addition, they don’t even talk to me. No or delayed communication is one major reason making this bedbug treatment less effective and unnecessarily pricey. It was a mistake to choose A-​Pro at the first place. There are more professional pest-​control vendors with better services at a far more reasonable price. I don’t understand why I am not allowed to contact A-​Pro?
Since my apartment has been inhabitable, how much do you think I should be paying for the rent? Please let me know ASAP via email or phone call.
In addition, as I mentioned in my previous email, I still could not find my gold necklace and diamond ring, both were from my mother. I have been looking for them for a week. I could not help myself from thinking they maybe lost forever! «
“I called and left you a voice message this afternoon. It is very hard to collect live samples, as I have explained. The bedbugs are very small now. They are just tiny dots on the wall. I have to use a paper to smash them to verify whether they are bedbugs. when I see blood after they get smashed, I know they are bedbugs. I have never been able to collect live samples since the very beginning. You are welcome to come over to my unit to verify on my wall as you can still see bedbug remains with fresh blood stains on the wall by my bed
I am 100% sure they are bedbugs. And the treatment did not get rid of all bedbugs.
I have sent you many emails, left you many voice messages, some are throughout mid-​night to 3:00am in the morning, present you with many photos. Other pest controls companies also verified bedbugs in my apartment. Please ask vendors come back for a second heat treatment before warranty is expired.»
«Apparently, the bedbug treatment did not get rid of all bedbugs. I was still bitten at nights with skin welts. I even killed one bedbug on the wall next to my bed with blood.
I am requesting a second heat treatment under warranty. The heat treatment warranty expires soon. Please contact the vendor to come back for a second heat treatment before the warranty expires.
I also took some pictures of bedbug bites. «
“It’s like a living hell during the treatment. After bagging all my clothing and stuff, I could not find anything. Now, it’s 3:20am, I am looking for my gold chain jewelry and rings. I could not find them. I am sure that I must have misplaced them!
Anyone heard the word «habitability»? I can tell you during the bedbug and treatment, the habitability dropped to zero.
I also need to bag all my beddings for the chemical treatment. «
I am paying ~$ 2400/​month for one BR, I cannot even sleep at nights.
A few photos. It took me a while to figure out they are bedbugs, as I never seen them before.

Do not move here, very unethical business practices!
After almost two years of living here we needed more space so decided to transfer our lease to another Essex property. I’m SO disappointed in the move out process so far :(
I actually liked living at Epic for the most part, all apartments have their issues but overall we had nothing but positive things to say… that is until we started the move out process. It really disappoints me that Essex doesn’t care about their tenants, especially since we still live at one of their properties.
The maintenance worker who conducted the final inspection remarked how nice and clean our unit was, then proceeded to write, «needs light cleaning» all over the final report, stating he had to and that it was their normal protocol… how does that make any sense?! He also said we’d be charged for our patio being cleaned, even though I swept it and cleared any cobwebs from the ceiling… without a hose hook up what more could I do?! We have a dog so I already know I’ll be charged a bunch to either replace or clean the carpets, just like all the other pet owners have. I have NEVER not received my full deposit back for any rental property we have lived in, and I know we kept the apartment in great shape besides normal «wear and tear» you’d have after you’ve lived anywhere for almost two years. I’m already stressed and dreading our final bill, I don’t trust any company that would say your unit is clean after you’ve just paid to have it deep cleaned by a professional, then say they, «I have to put needs light cleaning», it makes no sense!
The icing on the cake… today I tried paying our final AUM bill and the $ 110 was automatically deducted from our deposit without our consent!!! They didn’t even let us know what the balance was. This is unethical and I’m already assuming I’ll have to report them to the Housing Authority and BBB.
Very disappointed in this company that they would treat their tenants like this, especially since we’ve always paid rent on time, and they continue to have our business and take our money :(

Just moved into Epic and I LOVE this place.
We signed the lease with Yvonne and she was awesome, very nice, helpful and not pushy at all.
DuJuan is also another leasing contact there and he’s the MAN! He’s been helping me with little stuff here and there ever since I moved in. I can always count on him and their whole staff to take care of us.

It‘s been only three weeks since I moved here. People above me are heavy walkers, can hear them taking every single step (with a thudding noise), its so loud that the light fixtures started rattling. Reached out to Patrick from resident relations. He was extremely professional with the way he dealt with the situation. As a short term solution, the maintenance team fixed rattling noise from the light fixtures and notified neighbors upstairs right away. Sad that the neighbors are still inconsiderate. The management is currently working on moving me into another unit. Although I was a little unhappy with the situation and the the additional move, I am satisfied with the way issue is being handled by the Patrick and his team. I will provide an update once the issue is resolved.

Let me start with the few positive things I have to say about this place… I have met some very nice neighbors here who will be my friends for a very long time. I also enjoyed the community events they organized, but of course there was always some type of drama. Having an event in the clubhouse was wonderful until they told me to bring the volumne down at 7:30 p.m. on a weekend night. And one last thing … the washers and dryers in the unit are very nice.
OK, so the negative and i’m sorry to be negative because i’m generally a positive person, but when you are harassed by the leasing manager and being told that you owe them $ 160 after they’ve already taken all of my security deposit, something needs to be said. Overall EPIC Apartments SUCK SUCK SUCK SUCK… they are money hungry unprofesssional inexperienced people running the show here. I WOULD NEVER RECOMMEND THIS PLACE … and like others say… if I could give it NEGATIVE 5 STARS I WOULD!
This is the type of email I received from the leasing manager:
«It looks like you have reserved a guest key with us. In the past you have had a total of 14 guest keys checked out which is considered excessive. As you have been notified before by Raquel, when your current guest key is expired there will not be another renewal of a guest key for you.
If you have a guest that is staying here you are more than welcome to have them apply to live here. The application process is simple and easy. When they no longer live here you both can sign a roommate release form. This option will ensure your new roommate can have permanent access to keys while on the lease, unlike a guest who is to be here a maximum of 2 weeks. Anyone here longer is to be approved to live here and is no longer a guest.»
In other words rather than accusing me of having someone living with me, why don’t they pick up their phone and clarify with me. I had a dying father (who passed) and my sister had to stay with me for a few weeks… besides this is none of their business. They only gave me one key to my apartment to begin with and I was paying over $ 2,800 for a one bedroom apartment, don’t you think for that price I should receive 2 keys for my unit… I was apalled with this treatment as it was absolutely uncalled for … so incredibly unprofessional!
Many of the comments you will read on this is exactly what I would agree on… i.e., built poorly, you can hear your neighbors fighting, my neighbor was beating his wife up, and then you’d hear them having sex and she’d be screaming in pain … now how pathetic is that. this is the crap you have to deal with living here!!! NEVER AGAIN!
THE FINAL STRAW with this horrible place is the whole security deposit refund! YOU WILL NEVER GET IT BACK! I had my final inspection and exit walk through and the maintenance rep told me I would only be responsible for the deep cleaning and carpet treatment which would be around $ 225 …i provided Epic with a $ 699 deposit and they are telling me that I still owe them $ 160 after keeping my full deposit of $ 699 ALREADY… I think it’s time to go to SMALL CLAIMS court. By the way KNOW YOUR RIGHTS AS A TENANT! HERE IS THE LINK
Based on this I only owe them a third of the paint job… and they are telling me I have to pay them 100%. See ya in court Epic.
Yours Truly,
Very VERY VERY VERY UNHAPPY EX-​TENANT of EPIC… Epic Sucks! DON’T MOVE HERE… YOU WILL BE MISERABLE!!!

Beware of bike thieves… they may be your fellow residents or even Epic staff!
Do not store your valuable bikes in the bike room.
Our $ 4,000 mountain bike was stolen from the bike garage, with two cable locks completely cut with bolt cutters (see photo). Unfortunately, this is not the first incident a bike was stolen from Epic. This was clearly an inside job since the door lock was not broken into. Epic management will tell you to file an incident report and that is as far as they will go to assist in the matter. They also «re-​keyed» the bike room, which is only a save face solution since it is obviously an inside job and the thief had access to the bike room in the first place! Epic did not even send out emails to residents regarding the burglary incidents.
The common sense thing to do is keep your valuable bike within sight, either inside your apartment or out on your patio— oh wait, Epic is an ass about that and does not allow you to keep bikes on your patio. If they cannot guarantee that bikes will be safe in the bike room then they should not require all bikes to be parked in their joke of a garage.

The reason I went with Epic is because I have a lot of things and needed a storage unit. I was told when I signed the lease with David that the unit comes with a storage. I move in and there is no storage in the unit. When asked, they said I will get a storage unit in the garage by the end of Sept. It’s Jan and still no storage unit. Everytime I ask for an update, I am told the construction guys are still working. I don’t see construction guys.
I am stuck with an apartment with my stuff in the closet, a leaking sink because of design flaw, a front door which intermittently breaks and many other issues. Talking to the staff is useless too.
I wouldn’t recommend this place. Not worth the pain for so much money. It’s just bunch of lies.

We have enjoyed our time here at Epic, but a lot of small yet annoying things have pushed us to move. We had a two-​bedroom apartment that was spacious, had LARGE walk in closets, and a nice patio. In California (let alone Silicon Valley), our spacious 2-​bedroom 1000+sqft apartment for ~$ 2700 is pretty large for the price.
Things we Liked:
1) Really great amenities… with the new building you get even more (gym, huge dance studio, pools, game room, event room)
2) VERY dog friendly (they even have a dog park and long dog run)
3) Spacious apartment with great appliances
Thinks we Hated:
1) In the time we’ve been here, more and more people have moved in who are afraid of dogs. Their complaints and requests («can you take the next elavator, i’m afraid of dogs») have become very annoying. I kid you not, tons of residents are terrified of dogs of every size. Man today jumped and ran away from my dog who want even paying him attention. Mind you… the place is advertised as dog friendly.
2) With the revolving cast of people who work at Epic, it’s hard to feel at home in the office. Eric signed our lease and it’s be REALLY great working with him whenever we have issues. Other than that, we can’t say much. I think after the incident where my wife was told she had to leave the dance studio in the newest building (on Casino night)…just the way everything was handled kind of put the nail in the coffin for us. The manager was hard to reach… way too hard.
3. Residents think they have maids. They would constantly leave large trash in the trash room (sofas, etc), and clog up the trash chute… which only encouraged them to leave trash on the floor. It’s shameful. This resulted in higher trash bills.
4. Thieves lives here or frequent here. Cars have been broken into and more recently, someone broke into my wife’s car that was parked in the basement of the garage. Terrible. We have renters insurance so that covered missing items so we arent at loss. However, his does bring up how useless the cameras are. They are only at the gate entrance. Someone could still be attacked in the basement by someone who walked into the front door and took the elevator to the basement. All stealth. Hopefully they’ll investigate doing something or publicize why they can’t so residents stop asking or complaining about this.
Overall, we love Epic and would highly recommend it to people. It just didn’t work for us anymore. Our rent increased about $ 150 or so before our move out. Not a huge increase, but an increase nonetheless.
I’ll update this review with photos and what we got charged with a soon as I get the final bill. Overall nice apartment, and I recommend it, especially for dog owners.

Om my review i also wrote about the lack of security in that building… and about sll the robbery that happend in the parking garage and about that you just didnt respond.
Again i do not reccomand any one to live here …

2500 $ for one bedroom apt. As a bonus you get burgled car and zero attention/​help from management … do not come near this place !!

I am not satisfied with my current apartment and I am looking to move when my lease is up in March. I went to visit epic and was pleasantly pleased. Not only by the amazing amenities but by the friendly staff. I was greeted by a sweet manager by the name of Chantee.
There was a room full of people and she stopped to speak to me. I didn’t feel rushed at all and she even offered me refreshments. She was very helpful and I am confident that I will not run into the incompetency that I deal with at my current complex. She is incredible and deserves two thumbs up for her phenomenal customer service skills.

6 WONDERFUL MONTHS! PLEASE DO NOT MIND BAD REVIEWS! I CANNOT EVEN THINK ABOUT ONE DAY THINGS WENT LEFT IN THIS RESIDENCE.
1. You cannot blame the property for the bad behavior of the neighbours. This is not a review on the neighbours it is a review on the apartment.
2. If you respect the community policies, you will actually figure out that this is the safest property you will ever live in for the price they are offering
3. CHANTEE’ and DEJUAN are the guardian angels of this community. Whenever I have an issue, even if I was not talking with her/​him, she/​he will always ask me what is going on? and at that moment I know my issue is resolved already
4. People giving bad reviews are just angry people and to be honest it depends on how you are going to the leasing office to present your problems. Don’t go there yelling like it is their fault when your neighbours are loud, don’t be annoying and be civilized. Instead of blaming people, try to settle the issue down.
5. PARTIES EVERY MONTHs for your dogs and cats and for humans too (lol). But to be serious, parties every month, with food, music, games etc, a movie projection at least 4 times a month. This is like a dream residence.
YOU LIVE IN A RESIDENCE, THERE ARE RULES TO BE FOLLOWED. THERE WILL ALWAYS BE ISSUES, DO NOT EXPECT PERFECT. IT DOES NOT EXIST.
I have lived in their new building for 6 months. The interior is exactly as described. 6 months and no problems as far as the installations are concerned. Everything is working perfectly.
The neighbours, well, they have children. I can only understand. The amount of noise is bearable. No problem with parking. You go down there, open with an automated key, you find a spot you park, you lock you car ET VOILA.
Someone talked about robbery on 12/​24/​2015. I don’t know if that is true. And to be honest EACH AND EVERY RESIDENT HAS AT LEAST ONE PARKING ASSIGNED. If you want to add more to the one assigned to you, you will have to pay for it, VERY SIMPLE. If you choose to park on the street, that is YOUR BUSINESS. You are exposing yourself. I have seen people living with 5 people in a 2x2Bedrooms. Do not complain if you don’t want to pay for a parking spot because a 2×2 only give you 2 parking spots free.
There is NO WAY to break in the residence parking unless you have a key. Now if you give a key to someone which does not reside in the property, oh well who knows what he can do.
People that have been accepted to live in here are good and descent people. There is a strict background check performed before you are accepted.
So as far as I am concerned, if everyone lived by the residence’s policies few things to nothing will happen to you. Like I say, angry people giving bad reviews are just angry people. For the price I am paying, I am more than grateful to live here. Please come in and just take a tour. This apartment complex looks like a hotel and you are actually paying the average price of such comfort.
Again thank you CHANTEE FOR EVERYTHING. I hope you will keep on managing this residence you are doing a wonderful job.

What a DUMP.
After living here for 6 months, I am done. I am moving out as soon as possible. But if you’re interested in living here, here are just a few of the wonderful things you can enjoy while living at Epic Apartments:
–Swastikas carved into the elevators
–An armed mugging
–Stolen mail
–Pets yowling in the night, when their owners dont take care of them
–Broken sewer lines, with the smell of human feces down the hall (happens about twice a month)
–Fire alarms at odd hours of the night
–Nasty food smells down the hall
–Horrible guest parking
–Stained carpeting
–Hooks, doors and air conditioning constantly falling apart
–Neighbors who smoke outside
–Constantly broken gym equipment
–Flooding in the basement, whenever it rains
–A constantly broken elevator, great if you want to get cardio in
–Elevators reserved on weekdays during rush hour for moving in
–Animal feces in the halls and elevators
–Trash everywhere
–Breakins of cars on the street
–Rude neighbors who are constantly loud or inconsiderate of others
–Management that doesn’t care
–Bad drivers trying to fight over parking spots
–Atrociously high moving out cleaning costs (I’m already taking pictures)
I hope you enjoy living here as much as I do. :)

After an awesome unholy sweater night with food catered by Boston Market, prizes, and games. We came home tonight ¹²⁄₂₂ to find a cute door a hanger wishing us «all residents» a little gleeful magic for the holiday. With a bag of candy. Thanks again Epic.
A new coffee machine. Delivering Mocha and Latte: when I forget to buy coffee for my apt I know I can get a fresh cup downstairs! Thank you, resident services: Raquel Bonilla & Jennifer Marroquin!

Someone cut open a bike lock from the bike storage that needs access to the storage programmed only to residents and stole my bike, I have been living at this place for over 2 years and keep hearing about one it the other problem and always thought there is never a perfect place and every apartment has problems. Cutting open a bike lock from a storage that is supposed to keep your belongings safe is really scary and the apartment staff say they cannot do anything about it apart from filing an incident. I have no clue what is that they are going to do to prevent any such thing from happening.
This is not the first time I heard about theft and robbery at this apartment and don’t know if I would want to live here anymore.

Please note that I have not yet moved into my apartment, but I will definitely update this review in the future. I have spent about a month hunting down the perfect place. I’ve viewed apartments at many different apartment communities. I spent countless hours searching online and then visiting apartments during my lunch breaks, after work, and even on the weekends. I was skeptical about even visiting Epic given all of the poor reviews, but you have to take these reviews with a grain of salt.
From the moment I walked into the leasing office, Julian greeted me with a smile, respect, and courtesy. He was personable and pleasant, answered all of my questions, showed me about 4 – 6 apartments on my first visit. I annoyed him with countless «must haves.» After viewing each apartment, I would think of another thing that I just MUST have — walk-​in closets, south or west facing windows, bedrooms on opposite sides of the living room, stainless steel, top floor, etc etc. I mean the more time we spent together, the more I kept adding onto the list of what the apartment must include. Not only that, but I came back on a different day to look at the apartments again… and we went through the whole process A SECOND TIME AROUND! I mean I really wanted to be sure that THIS WAS THE ONE, so Julian, very patiently, showed me ALL of my options.
Julian, seriously, thank you for your patience. After spending 2 days of showing me as many apartments as my heart desired and all of the amenities in every single building, I finally chose the FIRST one that Julian showed me. I guess he knows me better than I know myself!
I cannot wait to pick up my keys and move to Epic. I felt truly welcomed and I am happy to call Epic my new home.

I wish Unilocal had negative rating.
Been living here since 2 years now, the staff is very rude.
About the team at leasing office —
They offer discounts, when we try to claim the offer. We are told that we are cooking up stories and no offers were made. And challenge us to show proof. When we do show the proof sent by them. Nobody calls back to apologize. So be ready to be insulted by the staff due to lack of communication in their own team.
No follow ups no call backs from the staff.
Maintenance requests are not handled properly.
When we call back to check on when it would be completed, even after 48hours of request, they again do not hesitate to insult you. I was told «Maintenance is just a courtesy» as if we are not supposed to rely on them.
Aren’t they working in the hospitality industry? I do not understand how can such rude people work in a customer service industry.
If you do not like helping residents with patience and without checking the facts please work at a place where you do not have to interact with customers. They act as if they are providing us with free accommodation, and we are losers to whom they just trying to be courteous.
When i pay so much money i expect them to help make my life easier here not difficult. I suggest they cut down on cup cakes events and instead work on their customer/​resident interaction skills.
Nobody (leasing staff) bothers to say «Hi» to current residents unless they are showing the property to future residents. That is the only time you would be provided courtesy and respect here.

I have been here for more than an year. There are so many pets in the building that one or the other pet keeps peeing in the hallways and elevator every day. Residents don’t care about the pets on leash rule, they leave their dogs free to run everywhere. And the management is so bad that there has been one elevator out of service for more than a month!
Update: They have fixed the broken elevator after two months and immediately put the other elevator in out of service mode.

Read the reviews of other Unilocal users first before checking this place. I didn’t and I’m regretting it.
The apartment looks great from the outside and inside. The rent deals are competitive with the other complexes nearby. Convenient to highways and shopping.
BUT!
I believe the building was poorly constructed (640 Epic). I can hear the neighbors upstairs with their television on and their daily walks inside their apartment. Even worse I can hear the neighbors downstairs as well.
I’ve gone upstairs and downstairs to speak with the tenants only to discover that the noise is not bad from outside their doors. The sound resonates through the walls and floors inside the apartments.
A lot of FedEx and UPS packages are stolen by the neighbors within the secured complex. I usually see a posting once a week about «lost» packages.
People have been spitting on the elevator walls and buttons and they even tear down monthly calendars off the wall.
If you’ve read all of this, you’re a smart Unilocaler. Don’t make the same mistake I did. You will regret it.