FedEx Office Print & Ship Center

I had a last minute presentation that needed to be printed and bound into a booklet. The staff here were professional and very accommodating, offering solutions to some of the formatting problems I was facing. I especially appreciate Brad… he was a huge help and took a lot of stress off of me, allowing me to enjoy my weekend!

Employees rather talk to each other than help the customers. One of them was wrapping her Christmas gift instead of helping the customers

Standing here with 8 more people and one person is helping people. They need more staff

Cerstin! What an amazing person she is — we came in here when it was relatively busy and she was the only employee in the store. In addition, we came in with a 90 lb shoddily-​packed equipment item to send out… and she was more than happy to help us repack and get us going (even though we’re idiots, and she should have told us to bugger off). Can’t explain how helpful she was in light of how busy she was. Thank you so, so much Cerstin!

It was the weekend and I had no access for a printer to scan and copy. I called the office to check if they have have a printer. The employee was very nice and helpful over the phone. I came by later and had everything done within less than 5 minutes. They charge you 0.45 per minute, so make sure you get everything done quick!

These guys are awesome! Just emailed them some documents I needed printed ASAP for my husband as I am at work — and they were done in a jiffy! Very convenient. Mind you, I work in Menlo Park so they really helped me out!

I walk in here to pick up my package; I get it, then I leave. Nothing more to it.

Looks like lots of mixed reviews for this location. Anyway, I had a great experience using them. My husband and I used this shop to get our «Dear Birth Mother» letters printed for our adoption agency. From start to finish, these guys were nothing but helpful and responsive. They would always quote a realistic time and produce ahead of schedule.
I ordered a few test printouts online the first time, which were supposed to be printed the following afternoon and they emailed saying there were done just an hour later for pickup. Brad and I think it was Jose? helped edit our layout when we wanted to change paper sizes and printed free samples for me to checkout. When we put in our finalized order, it was ~5pm on a Friday afternoon and they said they’d have them ready by the next morning. But they called back around 6pm and said they were all done for pickup. In the end, we got 30 glossy booklets printed and they came out looking great :)

went to scan few documents and put them in USB stick in a few mins.
fast and reasonable rate!
you don’t have to buy a credit to do this any more.

This place is seriously underrated. In my opinion they have the best service out of all the FedEx I’ve been to in San Jose. Their service is super fast and efficient. Every time I come here my gf and I are always greeted and asked if we need any help which is always a plus!

I got a 18“x24″ pic blown up n mounted on a poster board for my gf’s graduation. This was the only place that could do it on such short notice. I got there at 3pm on a Friday n they got it done by 5pm! Hella fasssssst!
Loved the service here. They made sure I was satisfied with the size that I was choosing for the pic. Even though I kept changing my mind over n over they were really patient with me n help me find the perfect dimensions. They even printed out samples in color n black n white. If ever I need to get something else printed or blown up hella big this will be the place that I’ll be going to.
Thanks guys for all the help. Really appreciate it!

I drop off a lot of packages here for work and usually it goes by pretty quickly as long as you have the shipment forms filled out ahead of time. They recently went paperless but it’s not really going paperless because they still use paper, just not the same kind of expensive forms they used to use before.

Absolutely worthless. I needed business cards made that needed some editing from an existing Adobe Illustrator file. The attending clerk wrote down the changes & assured me the so called «expert» in Illustrator would make the changes. This person was supposed to email me the final proof.
Turns out this «Illustrator pro» was actually manager, how this joker ever got the position, I’ll never know. Called 2 days later after not hearing from FedEx, nothing.
I was told the person in question had been on vacation and will get right on it. Two days later, still nothing. In frustration, I told them to forget the job. Bottom line, save yourself time and frustration from these idiots…

I’ve only been to this place once, but never again. I went here to simply bind some index cards I had for a flip book I made for one of my classes at SJSU.
There was only one employee there, an older woman, and one person in line when I got there. About 5 minutes later another customer came in line behind me. Nobody was helped for 10 minutes (from the time I got there), because the employee had an «urgent matter» on her 2 computers and refused to help us until it was resolved. She was moving very slowly, and clearly had no idea what she was doing. When it was finally my turn in line (15 minutes in line at this point) I let her know what I needed done (the binding for my index cards) and I was told she can do that for me, but she had to help the person in line behind me before she could do that. The person BEHIND ME. Since when is it okay to give the person behind the customer in front of the line first priority?
By the time the customer behind me was helped and my binding was done following that, 40 minutes had gone by. Very frustrated, I quickly paid and got out of there.
When I got back to my car, I realized she had done the binding wrong (she binded it top to bottom rather than left to right) when I gave her very clear instructions on how I wanted it binded. I was already late to somewhere I had to go due to all of this employee’s delays, so I did not go back in to get it corrected.
So in conclusion, I ended up wasting 40 minutes of my time here for something I could not even turn in for my class. I had to reprint all of my index cards and went to Staples, who got everything right the first time by the way, also for a cheaper price. I would recommend staying away from this FedEx location. You will get better service elsewhere.

I can’t say enough positive things about the staff at this location especially «Jose». I needed some urgent Photo shop work to be done and called this location. Words cannot express how happy I am with his work. He really listens to the customer and put in some great suggestions. I recommend Jose for Photo shop work as well as good customer service. He is a great guy that is easy to work with and overall good person to be around.
We need more people like this, Thanks!

I’ve been here twice. Each time I feared something horrible would happen to me since previous experience at other locations scarred me.
Twice so far, I have not been disappointed! :) Each time the service was quick! and less costly than I would expect.
Customer service here is a lot more on the business side and courteous, let’s not forget courteous! They’re so nice here. But then again this place is a small place.

My wife went to FedEx kinkos at the Plant in San Jose. She felt totally humiliated by Natalie. My wife is an Immigrant, and works in the high tech industry. She needed something printed from a PDF file. First NATALIE pretended not to understand what my wife said. Then she made a scene in front of other customers. Total disrespect for my wife.

It’s 3 stars right off the bat, because they have the services you expect from a FEDEX Office/​Kinkos. This particular location is smaller, but they should have all the feature of others.
There are a few quirks however.
First of all customer service varies. There are days where you have personnel who seem like zombies. They have no expression and don’t seem to care about assisting you. Then there are days where there is a person who is very helpful. They will have a positive vibe, an authentic smile on their face, and ready to help you.
Another problem is they always seem to be congested because it seems as if only 1 employee works there all the time. This leads to many people waiting for quite sometime. You know how long it takes to prepare a shipment for someone? That leaves others to wait.
I go here on a regular basis, so it has been consistently this way for a «few» years now.
However, they still get the job done, and in the end I guess that is what matters.

This isn’t a 24 hour location but to me that didn’t matter since I was in this plaza for lunch and decided to ship my textbooks w/​my prepaid FedEx label.
I noticed that there was one guy at the counter, customers continue to waltzed in. I was third in line. While the two ahead of me were being helped (one had to use the cop machine) and one needed to fill a form out, the guy asked me to step over to the «shipping/​packing» area so he can help me.
It was nice since I knew what I had to do. get a box that fits 3 of my textbooks and then tape the darn label on it but he said he could do it for me. He packed it and made sure it was stuffed to prevent the books to maneuver around, and then taped the label.
At the end I paid a little over $ 5 for a box, packing material, and the manual labor. I can’t ask for more and it was understandable that the guy wasn’t talkative (customer-​service-​y) since he is the only one manhandling the crowd that seemed to continue to grow.

I use FedEx for work shipments.
They are pretty slow here. There was three customers and two people working and it took a little while to get help. But when the one guy who was helping helped you he was very together about it, the other guy was more in the way then anything and slowed the helpful guy down, but isn’t that the story of life itself.
All in all I recommend this place if you have to ship packages out using FedEx.