UPS Customer Center

This hellish pit of vapid despair will literally suck your soul right out of your face and spit it back into your gnashing mouth. Well figuratively, I suppose, but imagine that feeling, mixed with the rage you feel as these feeble excuses for bipedal hominids half assedly meander through their wretched existence giving zero f***s about doing their job. That is the emotional equivalent to the experience you will receive when you stumble into this bleak horror show that sits like a throbbing wart on South 7^th street. I think they are actual demons put here torture innocent souls who wish only to use this once thriving parcel system to send or receive goods. I had to go there to send something overseas and in I walked, not knowing the indolent buffoonery I would encounter. There she sat, a pile of incompetence and sweaty girth. I told her what I needed to do and through yellowed teeth she hissed something about paper work and tossed a stack of paper in my direction. I wasn’t sure which sections to fill out, but when I looked up to inquire she had vanished, not with out a trace though because I could see her hiding behind a section behind the counter, her stance all lumps and hooves. I asked if I could get some help and she loudly exhaled, the fumes of which sprayed pungently in my direction. I put the paperwork down and with a stubby meat hook she pointed irritatingly toward the sections I needed to complete, which I put X’s by so as to be as thorough as possible. I left to get the info I needed and came back the next day and when I presented the paperwork she proceed to tell me that I did it wrong and needed to fill the whole thing out in a tone that surely was punishment for my incompetence. Never have I encountered such an absurd hovel of terrible customer service or cumbersome growths masquerading as humans.

Dear lazy and useless ups,
I’m no longer using companies that use you. Since you don’t have customer service, I’m boycotting companies that use you. Why would I want to stay home to sign for a 10 $ package or wait for your idiotic drive to deliver my IRA transfer forms? Why would I go to your package pickup center? If I wanted to be driving around to buy shit, I wouldn’t have ordered it online.
Is it a lazy ploy to require signatures on EVERY damn package to avoid actually carrying the package (or envelope) upstairs?

Horrible customer service. Forget about customer service the lady in charge does not even have basic manners! I wish I could give zero stars.

What the hell happened to UPS? They use to be all about customer service now they can care less if you get your package or not. I’ve been tracking my package all day and it kept saying that it would be delivered later on in the day. All of a sudden I log in and it’s showing Delay for some unknown reason. I called customer support and asked to speak to a supervisor, after about 20 minutes she called me back and I find out that my package was not even loaded on the truck for delivery, she said that she could not tell me why, because she works the night shift and this happened on the day shift. What??? Don’t they have some kind of pass down to let the next shift know what’s going on? I am so tired of the excuses UPS gives to their customers. They use to be so dependable now they don’t even care if you get your package. I paid extra for next day delivery and UPS didn’t even care! UPS Please work on customer Satiisfaction! You guys have fallen to an all time low. Stop giving excuses instead give Results. You use to Ask what can Brown do for You? Well you can increase your CSAT and work on customer service!

I always come across really bad reviews when in comes to post offices and delivery services because I feel like there’s always room for error when it comes to get packages delivered right.
I requested for a change in delivery to be put on hold because I keep missing the time slots where the delivery guy comes. Used the Live chat feature on the UPS website to change it for the next day to be picked up at this location. The representative said it will be available from 9am-​6pm. Went in the next day around 1pm to pick up my long awaited package to find that it was on the delivery truck still. I was lightweight irritated that I had to drive all the way here to find out but the guy was nice enough to switch it so I can pick it up at 8pm the same day instead of waiting for it for the following day.
Came back at 8pm and there were a bunch of people waiting to pick up their packages. UPS closes at 6pm but they said 8pm pick ups were by appointment only. Only had to wait like 5 – 10 minutes which wasn’t too bad until I picked it up. Much better experiences here than the first street USPS for sure.

This place is TERRIBLE. This is not the first time I have had issues with this. I live in Gilroy and there is a UPS store in both Morgan Hill and Gilroy. The driver we normally have is awesome and friendly. But others who sub don’t do their job and slack off. I have a medication that needs a signature. On Tuesday I get a notice on my fence, this was the only notice I have received. I called customer service and they said it was the third and final attempt at delivering this package and that I would have to come to the San Jose Center to pick it up or pay $ 6 to have it re-​delivered. I told them that I had not received 2 other notices and on our gate has 3 phone numbers that the guy could have called and also he had my phone number, and did not call any of them. That these notices no longer had times that they were coming. The lady said that he had come at 2:30pm that day and 10am the day before. Hmm, what happened to that supposed notice and when was the supposed third time he came? The lady I spoke with said that I could sign up for UPS choice and do an electronic signature and tell the driver where to place the package. I talked to tech support and my package never showed up on «mychoice», so I called customer service back. Anyways, they talked to their supervisor and said that this has sadly happened before and they would wave the $ 6 charge and it would be delivered the next day, which would be Wednesday. I gave them our gate code and that someone would be home all day. I said this isn’t the first time I have had this issue with a sub driver. Wednesday came and went, I called back and they said it would be delivered the next day, Thursday, and that I couldn’t use mychoice even if it had worked because they need a physical signature. They verified that they had the gate code and my phone number. I said someone would be home. Today, Thursday came, there was a notice on the gate… he did not put in the gate code nor did he call anyone. I called customer service back and told them that this idiot needed to be written up because there was no reason whatsoever for him not to put in the code or call one of the 4 numbers (3 of which were on a sign on our gate in big numbers you cant miss. I told them I verified they had the gate code and phone numbers and that someone was home all day due to we have a business here. The lady said she guaranteed that my package would be delivered tomorrow, Friday. I said that I had been told that 3 days in a row, and what if it’s not delivered? I told her this guy needs to get written up because he isn’t doing his job. She said that is will supposedly be a different driver… Do I believe them? No. Talk about a huge inconvenience.

I’ve been in line in this desolate place with KFOG bl airing for 15 minutes with the same three people still ahead of me and no promise of getting out in another 30 min. All I want to do is drop off a package that I have already paid for online and be sure it’s checked in properly. There is no indication of where I could do this. One of the three staff popping in and out of his room have made an attempt to help direct people with quick drop offs. There are no supplies visible (usually the complimentary letter size mailers out so you can package he stuff you are about to send). By the time I got to the head of the line, there were 15 people behind me. The clerk told me I should just leave my package in a huge pile of unscanned packages that are sitting in the lobby. Anyone could walk out with any of these since there is no one monitoring. She said it had been a busy day. It’s 11:40am by the time I left. I spent a total of 25 min waiting to just drop off something in a secure manner which I did not really accomplish. She agreed to take my package into the office area when I complained that someone could walk off with it. It did not even get scanned in.
I will not come back here ever.
Maybe they could consider providing scanners for customers to use in scanning in their own packages and putting on the conveyor belt? A more secure chain of custody would be appreciated. What good is the money I paid for insurance if I can not prove I left the package in UPS hands?

When I got into the store, there was no one in line, I’m the only customer here, the old lady was on phone, so I waited about 1 or 2 minutes, then she came to me, asked me what I need, then I told her, I’m here for pick up, she asked the tracking number, then got my package, it was very quick!!! I do not understand why so many people here got bad service!!! Anyway, for me the whole experience in this store is pretty good!

Ugh. Must come between 8−830p only. The line is 25 deep. Circa 1970 décor. Only one person at the counter doing everything. He’s nice but what a circus.

9 more separate deliveries… exactly the same issues. I have literally tried to change who I shop with to avoid those who use UPS. But sometimes you have no idea who they use…
Heaven help you if you have to go into their center. Complete lack of manners or accountability. The incompetence is only surpassed by the rudeness.
Ups should be ashamed.
Wish there were a way to truly avoid this company.

Ups should be call BSPS
Now they have New service Access Point UPS $ 6.00
Horrible service.
The worst Logistics company ever.
Always leaving Package in front of the property don’t care about your personal belongings only Money and delivering that’s it.
GGRRR ERROR
LOST MY PACKAGE AGAIN YOU Guys suck
Rude personal.
Never answer phone on time.

HORRIBLE SERVICE!!! People here are just rude and unbelievable. I can’t even explain the amount of unprofessionalism that the employees have here. 2 of the women are just sitting there in front of their computers and eating chips, unable to help because they don’t have the capability to be nice. My company sent me to pick up 2 boxes and they wanted me to pick up ALL 50 boxes. Ridiculous! When I initially got the call from UPS the female stated that the 2 packages are ready for pick up. I show up here and no help whatsoever letting me know that there’s no way that someone called me saying its here because it’s showing on their stupid system that it’s not ready til 8PM! Well look here you unfortunate, sad, employee of a horrible shipping company… why would I lie about getting a call from UPS? I even have the local phone number that they now can’t disclose. BULL! I ask for a manager so that my boss can speak to her over the phone and yet I get scolded at saying «call the 800 number» why can’t you just let the manager speak to my boss??? DO NOT EVER DO BUSINESS WITH UPS! FED EX IS SO MUCH BETTER

This is the most terrible UPS that I have been to!
First, I were home all day waiting for package, and did not hear anything like knocking door or door ring. And I got a message that «First attempt missed».
I had scheduled a time for picking up, and a guy called me to confirm. Then they told me to wait for a couple minutes after I had already been waiting in line for half hour. I was standing aside, and waiting for them.
Finally almost all the customers were gone, I asked them where is my package, and then they told me they lost my package. And I was waiting there for an hour! And they told me I cannot pick my package today and only have two option, one pick up on next Monday, or schedule a delivery on next Monday. They said my package was lost, then how come I can pick it up on Monday? They cannot find it now, how can they find it on Monday? It is all about they want to do or not! It was Friday, they just wanna get off! One guy was talking to me, saying wherever I accept it or not, I can only get my package on next Monday, and there were three guys standing on the back door, and watching us, and NO ONE do anything try to help me find the package!!!
Finally, I left there with nothing and wasted my time about an hour and half!
UPS will never ever be my choice for shipping anymore!

If only I could give less star! I have the unfortunate luck of Apple choosing UPS to deliver my iPhone 6S that I pre-​order to be deliver today. The driver supposedly came around 140pm today while I was at work. Unlike Fedex where it’ll open until 8pm, UPS hours are only from9am-​6PM M-​F. By the time I get home from work, it’s already 630 so that means that I’ll never get the package since I can’t take a day off to wait for the UPS guy and won’t make their hours!!! Might as well cancel my order and take my chance getting it from the Apple Store at the mall! What a disappointing day!

Trucks block the bike lanes and put cyclists in danger.
Occurs frequently during morning commute hours outside the UPS Customer Service Center on 7^th Street in San Jose.
Trucks pull out of the Customer Service Center and line 7^th Street in the morning commute hours, starting at the Customer Service Center and continuing North on 7^th Street down towards Phelan Ave.
Some of the drivers park in the shoulder, which is fine. But others park directly in the bike lanes, causing cyclists to have to move into the busy traffic lane full of cars, large trucks, etc.

I love and hate UPS. Delivery guys are usually friendly and sharp. Then there is that inconvenience of «we’ll be there from 9am — 7pm» and then you can’t go to the bathroom from 9 – 7 because they won’t wait long before slapping a «sorry we missed you tag»
That aside, this location is not so bad. Yes there is that lady that doesn’t care how long the line is. She’ll be inside talking about what dress or color looks on someone. They do get the job done. It took about 3 mins per customer to pick up their package.

Second time here. Service is the same as before SLOW (one person at the front desk with so many people here to pickup.) nothing improve from the last time I checked in.

Believe the reviews. These people do not do their job at all, lazy resentful crusty-​eyed goons, lurking ghoulish in a dank, filthy building. I had to call the 1800 number, talk to 3 different people and then schlep all the way over there (for the second time) just to get my package. And then she says she can’t give it to me because it is addressed to my fiancé.
Never mind my ID shows I live at the same address, oh no. Never mind that I had called before hand and been told in no uncertain terms that I could come get the package no problem. The (insert unpleasant name here) who was «helping» me then had the absolute nerve to tell me I should have had the box addressed to me instead.
I called before going there and nobody said anything about the package having to have my name on it. Suddenly doing her job is my responsibility? I do not think so.
I will avoid this place at all costs, and kindly request packages be delivered by a different company. Sheesh!
What unpleasant people.

I had an ok experience there when picking up a package. UPS delivers at my address around 5−6pm, and usually I’m still at work so I keep missing stuff.
IMPORTANT: If you are picking up a package, bring the invoice or something with the shipping address on it! My driver’s license has a different address from where I live and they almost didn’t give me my package. Thankfully I pulled up the Amazon invoice on my phone.

I would have to say this is one of the worst UPS stores that I’ve been to. My packaged wasn’t delivered so I had them hold it at one of the locations nearby my work.
Came in at 11:10AM on a Tuesday to pick up my package. There was already a line and about 5 people in front of me. Seemed like only 1 person was working at the time that I walked in.
I saw several people in the back office and they kept looking out to see how many people were in line. Finally after 10 minutes, 2 other people decided to help out. I didn’t get my package until about 11:25AM. That was ridiculous, they need to have better customer service at this location.