Imelda’s Pet Grooming

Our dog (and his parents), loves Imelda’s! Miko always comes home happy and always has his head held up with pride while sporting his fresh haircut. They always follow my instructions and he’s always ready to pick-​up on-​time. Keep up the great work guys!

Imelda and Alber are great with my yellow lab, Bailey! Thanks for taking such good care of her.

I wouldn’t go anywhere else! I love Imelda and her husband better then me Raphael my Bichon Frise, loves them too. I tell Raphael you’re going to visit Imelda for your spa day and he can’t wait to go. They can’t do enough to help me. They are both very friendly and always greet us both with a smile. They are very professional and knowledgeable. He is always beautifully groomed. I can never get him as white as she does. Their price is very reasonable too. I’ve had groomers that Raphael has run from. I’ve taken him to big brand pet stores and wasn’t satisfied. At Imelda’s you feel like a family member. You can tell they love their work. I love the fact Raphael is not in some wire cage waiting all day to be groomed. I would recommend them to everyone. In fact I’m always asked where Raffi is groomed because he looks so beautiful. I gladly give them their card

This review is long overdue.
My wife and I have been taking our dog here since we moved to San Jose in 2010. Although we did try other groomers, Imelda’s has always been the place we felt the most comfortable. Some of the other places we had gone to wanted extra money just to deal with him because he would try and bite the groomer, or they would muzzle him to prevent injury. Our little guy, a Boston/​Jack Russell terrier mix, is as hyper as the come and can be difficult to deal with. Because of our schedules he doesn’t get out as much as he should, and his nails get a bit overgrown. When it comes time to get them clipped, he’s not the easiest to deal with, but that has never been a problem with Imelda’s. Does my dog like getting his nails cut, absolutely not… but this has to do more with the fact he hates his paws being touched because of «hot spots» and sores when he chews on his feet.
I don’t write reviews often, but I had to do something here.

We’ve only ever received nothing but excellent service at Imelda’s! She does an amazing job with our mixed breed pup who has tons of fur and our pup loves going here. We tried a few groomers before but seriously only Imelda knows how to cut our dog. The ears are left long and our dog’s face is evenly trimmed (never angular).
Just as importantly, our dog has never been injured or sick (unlike when I took her to a massive chain pet store groomer). Imelda always squeezes us in with last minute requests and her husband (who runs the front office) has always been pleasant.
I’d highly recommend Imelda’s as a groomer. We pay $ 80 including tip (full groom only $ 68), and it’s worth it every penny!

DO NOT TAKE YOUR PET HERE.
I cannot believe what they did to my dog. Her claws were way over grown, and we couldn’t deal with it because she freaks out so much when we try to cut them, so we knew we needed to go to a groomer. Every vet/​groomer we have visited in the past told us the same thing «You need to trim the nails little by little, not all at once because the quick has grown with the nail, if you don’t the dog will bleed and be in pain».
They took the dog in the back, and we could hear her screaming. When she came back her claws were way, way too short. Some were cut all the way to the fur, and she is a short haired dog!
These people obviously don’t know what they are doing, and they don’t care about the comfort of your animal. I will never go here again.
Editted-​Jan 2016: The business owners had replied to this review publicly acknowledging that someone without certification or experience worked on my dog and did hurt her in the ways that I described. I’m sad to see that they took down the reply so you all can’t see them admitting to what they did and that they will let people without any grooming experience work on your animal without training or supervision.

Do not use this groomer if you want a good experience. The last grooming this week had to get the police involved. We have been using them for 4 years. Things have changed, run away not walk. The have been cheating us most of the time we finally got smart. The way they are making money is to add services you did not ask for and then charging you when you pick up your dog.
We finally told the gentleman we would not pay. We have two dogs and he quote $ 68 when they were dropped off. When picked up he said it would be another $ 50 additional. I refused. He refused to give our dogs back. He does these extra services with contacting the owner to get permission. He complained his rent went up, I told him I do not give a s_​_​_​.
He said the flea dip they use is very toxic. Another reason to get permission. What if the owner thinks their dog may be allergic or some other condition. I could kill the dog.
We have friends in the police department. They were called and I told the guy I would sit in his shop all night until I get my dog. I was there 2 hours. He and I was even arguing in front of another customer. These people have no idea on how to run a business or what the definition of customer service means.
The police told us to give him two opinions. 1. give us our dogs and we will pay what was agreed on, 2. we are leaving and they will be responsible for our dogs. He did not like that at all. He said he would give us the dogs if we would pay an extra $ 20. I told him to eat baloney, not the actual comment lol. He finally did give us the dogs back and we paid. I have never seen such a clueless owner.
If you do go there, good luck, the cut is $ 68, tell them you do not want any other services without approval.

I have gone to this groomers for 5 years and have never had a problem until today. I had an appointment on Friday and they called me today, Wednesday to bring the dog in because they were going to be closed on Friday (which they change their schedule frequent) and I agreed. I asked how much the fee was and he said $ 68 per dog. When I went to go pick up my dogs the total was $ 50 over what I was told on the phone. The husband who works at the counter said they had to do a special treatment… Well I didn’t authorize or ask for that, so I am not paying for that. The man got upset, starting yelling, was shaking the dog cages and refused to give me my dogs. I quickly ran to my car because I felt I was in danger. I had to call the cops and didn’t receive my dogs till 2 hours later. He runs bad business, has a temper (which he acted out of control in front of his daughter) and charges you for services that are not wanted. Your better off going to a mom and pop groomer where they practice good business and are NICE people. My business will never go back there
I think it’s so dad that on here there are over ½ a dozen bad reviews about being over priced, the police being called… Who does this guy think he is? I have worked in customer service for over 12 years, I know how to treat people. DO NOT GO HERE… It will save you the trouble!

Imelda took care of my dog and groomed her well for over 3 years. We have moved away and when we took our little one in to be groomed at a new grommer we got a bad groom job, realized how valuable and great Imelda is! Wish she moved with us! Your pet is in good hands when they are with Imelda.

My 13-​lb maltese mix was at Imelda’s just about 3 months ago. During that time, I thought the price was a bit high since previous to this our groomer for the past 15 years only charges $ 65 plus tip. The interval was also avg 6 – 7 months.
Now, I thought to take our dog more frequently so this groomer does not charge high price for matting. I called for an appt and when I came, the guy who «pushed» Imelda on the side to help was obviously wanted to buck more money. Their base price is $ 68 and the dog is matted that is another $ 10.
But here’s the kicker … I told him that I thought his price was high and he suggested that i should take my dog somewhere. After listening to his lecture why their price is high, he had the audacity to tell me that now they do not have time!
Wow, talking about arrogance! I am sure Imelda would not have done it that way. If this guy continues how he runs Imelda’s business, her business will not be there for long. I hope Imelda understands how this man is destroying her business.
This is also why the review varies — if you are dealing with Imelda, she is nice and does business the way it should. With this man, it is disaster.

I have a few issues with Imelda’s — the first two times I took my dogs in I was quoted one price upfront and then charged significantly higher at the end of their visit. They complained of matting and fleas. I do understand the matting (why didn’t they disclose this upfront???), however I am absolutely positive my dogs do not have fleas. There was not much I could do at the time since they flea dipped them anyway without my permission, and charged me for it. I should of stopped going to Imelda’s right then and there but I didn’t…so I called today before their appointment to clarify (politely) that I did not want any additional services without my permission. The man on the phone basically told me off and told me not to bring my dogs in anymore… he said if I was not happy with the services then not to come back… ummmm ok? I don’t know if its a language barrier or what, but I found it quite uncalled for and unprofessional. I like to support small businesses, but it’s clear to me they do not have the capacity to communicate effectively, and at the end of the day… when your forking over $ 150 for two pups… you should a) be prepared and b) have proper communication.

First time to take my daughter’s dog at Imelda’s Pet Grooming and she exceeded expectations. When we were greeted, the lady was very calm and gentle with a new dog.
My daughter has taken her dog at other places and this one seems to be the best. The cut is just the right length and very uniform. He feels so soft and supple. You can tell she spent time with him.
Best of all, our dog seemed to have enjoyed his visit. He was calm and «happy» when he got home. Previous groomers would have him stressed and running around the house edgily. Today, he went to his spot quietly and just looked very handsome. Thanks Imelda!

Great service, very friendly, fair prices.

We tried Imelda’s Pet Grooming this week because our pup’s regular groomer was out due to the holiday. Imelda’s is very close to our home and since we liked the reviews on Unilocal,we thought we’d give her a try. Our maltese, Lana, looked beautiful after her haircut. She’s super white now, and smells wonderful. The people on the phone were very accomodating and friendly. I really love our groomer, but now I think we’ve found another groomer that we can use who is a lot closer. Our maltese is 4 lbs and had haircut, bath, nails, etc. for about $ 65. We dropped off Lana at 11AM and she was ready by 2PM on a Wednesday before the holiday weekend. Thank you Imelda’s for a great job!

i am suspicious of all the bad reviews, esp. since they vary from 5 stars to 1. I have gone to Imeldas in the past and she has done a great job, I haven’t been for a while because the dog I had passed away. The reason I went in the first place was because I saw a Sheltie coming out of there looking beautiful and not at all stressed which is unusual. She has always been very kind and done a great job.
Someone who complains because they bring their dog in matted and it gets shaved? probably 2 sides to that story. A bad mat has to be cut completely out, you can’t retain the hair or brush it out. The dog was probably a wreck and had to be shaved and the owner wants to not take responsibility and bitch.
There are way way more good reviews for a reason!

I have been meaning to write a review for awhile now and I am shocked by the recent bad reviews.
I have been bringing my labradoodle, Bob, here for at least 6 yrs. now. Imelda always does a fabulous job on him. I have no idea what she gives him as a treat, but Bob gets EXCITED once he realizes where we are going.
For the last year I have been bringing in our Australian Terrier mix, Choco, and Imelda does a wonderful cut on him as well. Choco is a big baby and cries over anything. Still, Imelda is patient with him and makes him feel comfortable.
Her husband, Gonzalo, is always gracious and friendly when we come in. Always calls to let me know when the boys are ready for pick up. Gonzalo even brings them out to the car when I pull up.
Bob and Choco smell great and they look great after being groomed by Imelda.
I did try four other groomers and had disastrous results.
So glad I found Imelda.

DO NOT USE THIS GROOMER! The original owner used to be great, however whoever is running this chop shop now is the absolute worst! We were regular customers for the past three years and yet recently the new manager (or owner) told us that they had put a new policy in place stating that they didn’t keep customer cards past six months anymore and that because of that they would not be able to charge us at the same rate we had been paying before because they «couldn’t find our user card» and as a result we would have to pay more. When I politely asked the person if they had made any effort to contact their regular customers to inform them about this change in policy the guy on the phone got angry and said that they didn’t have to answer any questions and this was their new policy and if we didn’t like it too bad. The guy then went on a screaming rant over the phone so I simply hung up.
This used to be a great, friendly small family owned shop and the original person who used to run the business, whom I can only assume was Imelda, is not longer calling the shots. And even though the clips were never that great they at least were good people plus I liked the idea of supporting a small neighborhood business. Sadly though they now have a rude, belligerent jerk answering the phones and treating customers like he’s the «pet grooming-​nazi.» «No clip for you!»
Seriously, DON’T BOTHER! There is no redeeming value to even considering this business!
— Mikey loathes it!

This was my first visit to Imelda’s. Imelda’s took me in last minute because they had a cancellation. I had a hard time finding them at first, turns out they are located a few stores down from Sweet Retreat yogurt store on Cahalan.
I have a little white Maltese and her cut was adorable. She smelled great, her fur was soft and super white afterwards, and I think they did a great job. The only thing is that she keeps scratching herself. Maybe she got fleas from another dog there? The price was a little higher than I normally pay for a wash and cut ($ 60). My dog wasn’t matted either.
After I picked her up, the front desk person even gave me 2 complimentary bags of dog food samples which was really nice. I may just switch over to them!

Took Milo for his first grooming. They did a wonderful job of greeting him and making him fill comfortable. They called me within a couple of hours. He looked great! They said he did great. Milo was so excited to see me, he kinda pee’d, but they were more concerned that he would get dirty. Overall, it was a great experience.
Definitely will be back.

I came here to get my maltese groomed about a few weeks ago after reading the high reviews for Imelda’s. My dog had A LOT of mats, but Imela only charged me $ 65. When I got him back, he seemed happy & his fur smelled really GOOD. The cut was also nicely done. She told me that he had dry skin & recommended this special shampoo to use. I really felt like she cared about my dog.
A few days later, I noticed his ears had a black scab & I became really worried & decided to give her a call. She told me to come in for her to take a look because I didn’t know what it could be & the only place I took him in the last few days was to her. I brought him in for her to examine & she told me that it wasn’t a cut, but it was dry skin that had built up under the mats. I was hesitant & didn’t know what to believe at first. but decided to give it some time to see before I took him to see a vet.
Sure enough, this was exactly what happened. About a week later, the scab started to fall off like she said it would. I realized after that, that she reaaaally takes care of her clients & she knows a lot about dogs. I feel like my dog will be safe in her hands. She also provided excellent customer service to me. Even though the reason I came to see her was because I thought she had cut my dog’s ears; she was very calm, took her time to examine him, explained to me what it really was & I left feeling at ease. She even threw in some of the special shampoo for dry skin for me to use on my dog!
I will definitely come back to her for my dog’s next grooming :)