O’Reilly Auto Parts

Maybe you’re here getting some horchata at El Amigo’s & you find out you have a broken headlight!!! Oh no! Thankfully O’Reily’s is a great place to grab some quick parts like oil, license plate covers or paint to cover your scratched red back lights. I got a new headlight here as well as anti-​freeze and oil.

I had arrived to have dinner at Golden House, when I realized one of my headlights was out. Oh, no! Fortunately for me, O“Reilly Auto Parts was next door!!! I quickly went in and inquired if someone could assist me in purchasing the correct part and if they could kindly install it for me. I was willing to pay for the additional service. To my surprise the young man, Marcelino stated there was no fee for installing my headlights, it was a part of the service they provide for their customers! Wow!!! As a single mature woman who is not a mecanic, I was so grateful for Marcelino“s professional conduct and positive attitude. You can trust the folks at O“Reilly Auto Parts to provide you with excellent service, honesty, and trust Marcelino and Lucas to take care of you. I know where I am going to go for my automotive needs!

I went to store to by Bosch break rotors for 99 4 runner (I want this specific brand because it’s lifetime warranty) and informed item out of stock. The guy help to placed order to ship from other local store and going to call me when items received. I call back to follow up after 3 days no call from store and they said your order still on there way (really ??? 3 days for local store to store deliver). OK again I call back after 5 days waiting and found out the 1^st order they placed to other local store that also ran out in stock. OK then finally I got call from store «they here» on the 6^th day. I stop by to pick on a day after and guest what happen «sorry man, your order items been sold to other customer …». What??? I been waiting for a week and my item sold to other customer. I wish I could leave the zero star for this store service.

I went in to buy a bulb for my brake light and find a lug wrench to fit my custom wheel and was helped by Paul. From the beginning, this guy looked it up and then gave me options for the lug wrench and even let me try some out before purchasing. Then asked about small custom dash cams and he went online (from his phone), and showed me a few that we ended up ordering. Thanks Paul…

I went here because my battery had finally died and I knew it was time to get a new one. Jonathan was the who helped me and he was GREAT!!! He assisted me immediately and was able to get me the battery I needed. He even helped me out by installing it for free for me since I have no clue on how to do it. Not only did I get a military discount off the battery but giving them my old battery got me a $ 15 rebate!!! AWESOME SERVICE FROM JONATHAN!!!

I purchased a floor jack at the Union Ave. O’Reilly store in October 2012. After one use (worked OK), I stored it in my garage in the original case with the receipt inside. Today (December 7 2013) I took it out of the case to replace the starter on my Torino. When I opened the case, I found most of the fluid had leaked out of the jack and had soaked the inside of the case including the receipt with oil. I tried to use the jack and it would not lift the car, it was obviously not safe to use. I went to the Santa Teresa Oreilly as it is two blocks from my home, and spoke with the manager Jannette Ramirez. Another female store employee interrupted us and said the jack had obviously been used more than once (not true) and that I had altered the receipt (also not true). I tried to explain to her that the receipt was oil soaked and obscured the transaction number, but the rest of the receipt was legible. Jannette tried to look up the number using my phone number but could not find it, and the other employee insisted that I would not get any help at her store because I had an invalid receipt. I finally asked Jannette if I should take the jack to the Union Avenue store, and she said yes. The Union Avenue store did the right thing and gave me a free exchange with a new jack.(see my review of the Union Ave Oreilly, s).
The manager Jannette tried to help but the other employee on duty that morning would not listen to me and was not helpful at all. I prefer to shop at the Union Avenue Oreilly store as the staff there is more customer focused.

If i can remove the 1 start i would. I have been shopping at this store for nearly 4 years now and always have a good experience with the representatives that work there, but on 9÷21÷2013 I encountered the worst customer service.
The Story: I came in to purchase waxes/​towels etc. for my car and usually ask for advice from whomever is working behind the counter one which is the more popular wax. Jeffrey who was the representative at that time was behind the counter and did not even acknowledge i was there ready to purchase some items I already picked out. He completely ignored me and decided to help the couple that was still looking. After they said they didn’t need any help at the moment, he proceeded to ring me up. During this time, i asked if he had any experience or suggested any particular wax i should use for my black car. He told me to go back to Aisle 1 and look at the various waxes they provide and pick one. I asked him, well can you suggest anything? He said, well what kind of car is it. I told him it was a 66 Cadillac. His response was for me to bring to the Cadillac dealership for them to advise what wax to use. At this point, i was completely dis-​satisfied with his rude response and asked that Felipe help me. This is when JEFFREY proceeded to dump all of the items that he rang up, jumped on the phone and called the San Jose PD. A line started building up as he proceeded to call San Jose PD. While he was doing this, Felipe was trying to help me with the waxes in Aisle 1. When i heard he was on the phone with San Jose PD, i just asked what did i do for him to call the police? He did not respond and proceeded to inform the police that i would not leave, but i wasn’t aggressive nor did he feel threatened. Keep in mind, no one in the store asked me to leave nor was i doing anything in the store that would encourage anyone to kick me out of the store. As he was speaking with the police he made a comment about my hat and how i looked like a gang banger etc…(I graduated from SJSU with a MIS degree) and currently work as a Software engineer. So i’m far from being a gang banger. This is by far the worse discrimination i have experienced and its been two days since i’ve heard from O’Reilly’s customer service which leads me to believe they support discriminatory behavior. There were other customers in line that did not appreciate Jeffrey’s behavior and decided to step out of line. They provided me with their phone numbers as witnesses to this event. The manager that was on duty, mentioned that he has had many complaints, but yet he still works at this store.

I stopped in here to pick up some cleaning supplies for my windshield, as I was tired of seeing the world through a foggy haze. This store is very clean and well stocked with ample employees to help you find what you’re looking for. They even had a female salesperson; first time I’ve ever seen one at an auto parts store. She called out from behind the counter where she was helping another customer and asked if there was anything I needed. I told her no, that I knew exactly what I was looking for. I quickly found what I needed and headed up to the counter to pay
Here’s where they earned the extra star for customer service. There were two employees helping two customers up at the counter and nobody waiting in line. I walked up and stood behind the customer the woman was helping (calm down, I wasn’t being sexist — she was the closest one to where the cleaning supplies were) and started waiting very patiently. A third employee, Jeffrey as I’d soon learn from his name tag, walked out of the back and started walking toward me. An older gentleman with gray hair started walking up the opposite and of the counter, looked right at me, then called out to Jeffrey who was fast approaching me «Hey, Buddy, I’m ready for you to help me over here any time.»
To his credit, Jeffrey kept walking towards me, called out to the gentleman (and I use this term loosely) that he’d be right there and proceeded to cash me out with a smile. Now, apparently they don’t just automatically had you bags here because he then said «Would you like a bag for that for $.10?» Honestly, I didn’t need one and I saved $ 0.10 and a tree all at once :)
Kudos to you, Jeffrey, for not buckling under the pressure placed on you by the other, rather rude IMHO, customer was attempting to put on you to blow me off.
My team!

I needed to replace some windshield wipers recently. I came here because it was close to home, and always well stocked. I used their handy dandy machine to find out what sized wipers I needed. The machine was easy enough, but it listed two wipers for me. This led me to the front counter to ask for help. The gentleman behind the counter looked it up on their computer, then came out to help me find them.
I was in and out within 15 minutes. YAY new wipers!

Since I don’t know automotive stuff from Adam, this review will be short and sweet (kinda like antifreeze!).
I’ve gone to this location three times and am curious why there are no reviews about it. Nonetheless, now there is. And I give two greasy thumbs up to this O’Reilly location.
The process is easy. You walk in. You tell them what type of car or truck or moped or reindeer you drive, and which part you’re looking for (sorry, this location is out of antlers). They punch it into their dinosaur era computer and zing! The magical code for the part you’re looking for appears, the wonderful green-​clad employee walks you to the part, you pay, and walk out smiling.
Hoorah! Engine bliss.
The organization of the store is easy. Most parts give you at least a couple of options varying from I’m-a-cheap-geazer (that’s my brand) to I-​want-​top-​notch-​for-​my-​metallic-​baby (that’s the brand I use in my dreams, where I am wealthy and live on an island with purple pineapples and have my own rocket pack).
If there’s an employee available and you need a hand with something simple (but potentially intimidating to a novice car person) like changing the wiper blades or the headlamp you just bought, ask the dude (or dudette) behind the counter! Every time I’ve needed a hand, I have found it. Today, the hand came from a patron, which was so amazing. Random guy in the store with his kids sees a pink-​haired damsel in distress (and in heels) greasing up to the elbows in the hood of her car JUST to try to change a bulb, and he comes a-​running to my rescue. Thanks, random dude! Thanks, O’Reilly folks!
Meep Meep.