Payless Hardware & Rockery

This store is very expensive compared to others in evergreen. I bought dolemite from here for $ 120 per yard whereas I saw $ 90 at some other store. Very expensive on shipment also others store charges $ 69 and can ship three different items whereas this store charges $ 80 and can only ship one item at a time. Even the quality of stone is not good

What a waste of time. I called two days ago to order and reserve some sod. I was told I could pick it up and pay on site. Got here and not only is all the sod gone but apparently if I want the pieces I ordered it will take 2 more days and I’ll have to pre pay (which I would have done in the first place had I been told it was the policy!!) would not waste my time here again

LOve their rocks and helpers. I am thinking of replacing dirt by their stones in front of my house.

This is a huge nursery with varieties of flowers, plants, trees, vegetables, shrubs, roses, orchids, pots, and supplies. Some are expensive and some are good price depend which item you buy. I brought couple Abutilon plant price was $ 9.99 and other nursery charge $ 12.99. Also I brought one peach tree and one Mongolia tree from Payless Nursery the price was pretty good too.

A few months ago, I bought two cherry trees on clearance. They still haven’t bloomed nor grown any leaves. My two other trees from another nursery have blossoms and leaves. I learned today that Payless will not guarantee their trees. I explained to the manager that Homedepot, Lowes and other nurseries will guarantee their plants for one year. Nope, too bad. This is the last time I buy anything from this place.

Payless??? Should be Paymore!
Expensive — they had retaining wall blocks at $ 2.10 but I got them at Home Depot for $ 1.55… These guys were priced 33% more than Home Depot!
Other items were expensive too and no break on quantity. Plus the service was lacking.
Very surprising for a low-​rent location like this.

*New Favorite Alert!*
Super cool nursery that is HUGE, tons of selection, varietals that I can’t find elsewhere, native plants, some exotic plants (wonderful selection of orchids!), the indoor portion has beyond awesome yard art, seeds, and soil amendments. I could just go on all day. As far as prices, on par with some other nurseries in the area, less expensive than Almaden. Right now their bare roots are in. I can’t wait to come back in summer! If this review seems kind of ramble-​y, it’s because, yeah I’m that excited to have found this place. I didn’t even get around to check out the rockery or hardware store portion of this place. Oh well, an excuse to come back. You don’t need to twist my arm!

Have bought all my plants and other landscape items here. Great variety of species and advice from the staff. Lots to see and well organized. Sometimes I just stroll around here to relax.

I had bought many plants from Payless Nursery, San Jose. I was starting to set up my garden and my gardener had great things to say about Payless Nursery. From the bill, I saw that it said — the plants can be returned only in original potted condition and that too within 30 days of the transaction. This seemed weird to me as at Home Depot and Lowes, I had seen that we get 1 year time to return plants, if they die e.g. I asked the guys at the Nursery desk that this bill means that plants once bought cannot be returned — because if the plants are doing good then I will not return them and if the plants go bad, then Payless will not take them back. The guys at the Payless nursery desk told me not to worry and that I will be able to return plants if some of them go bad — I should not worry too much about it. I mentioned this to my gardener and he also told me that it will not be a big deal to return the plants.
Few weeks passed and of the 6 lavenders which I bought, 2 of them seemed to be going bad. We tried with good soil, water — the sunlight was good enough for all the 6 plants and as things did not improve the better, I thought I will try to return the 2 lavender plants. I had the original pots and my gardener placed the (dry and almost dead) lavender plants in the pots. It has been about 1.5 months since we bought the plants.
Yesterday, when I showed the plants to Payless nursery desk, they had these comments — one of them said what the receipt says is final and that the only return possible is for plants, in original good conditions. Another said that we may not have watered the lavender plants properly and so they may be dying. another said the lavenders do not need much water anyways. I told them I have bought 400 $ worth of plants from you and now, for 20 $ worth of plants, you say I cannot return them. They told me my fear is correct and I cannot return anything. I told them what if some other plant goes bad (note that lavendar is perennial and is not supposed to die), I just have to dispose of it on my own? I also told them of the 1 year policy for Home Depot and Lowes (for perennial plants).
my conclusion is 20 $ worth of plants is not a big deal. but when a customer buys something, he should not be duped by people at front desk into believing they can easily return perennial plants when things go wrong. also my fear is payless nursery encourages some gardeners, it knows, to promote their nursery so that the clients can buy lot of plants from them, and when clients ask about the return policy, they placate the clients telling them returning plants should not be a problem.
In US, I trust people at customer service desks and normally it is not that difficult to return/​exchange bought goods which did not meet customer’s expectation. Finally, I would encourage Payless to please review their return policy, ensure that all nursery front desk members speak in the same voice and do not dupe customers.
It is true that payless nursery has a good collection — but if it means that if perennial plants do not survive for any reason (I can argue that the fact that 4 lavenders survived and 2 died may mean that the plants may also have not been upto the mark), then poor customer has no option — then that should be made VERY VERY CLEAR TO ALL CONCERNED. Thanks Payless for the wonderful customer service — for a moment. I forgot that I was in the USA.

This place is TERRIBLE. They sold me a crape myrtle tree that is diseased with some bad bad BAD Mildew. I didn’t have a clue that they were selling me a bad tree. So its important that I mention that I did point out that the tree was looking dried up, but the employee assured me «don’t worry dude, just give it some water and it would spruce right up»… sure no problem. So I take this 25 gallon tree home and plant it (BTW no easy task), when my neighbor explains to me how bad a shape this tree is in. According to him and most of the internet articles I’ve read, this is something that may not be treatable. So here I am with this tree that I’m going to have to give all kinds of treatment to and it may not even take.
THESE guys are total crooks, he totally lied to me to make a sale and now I’m stuck with this problem of a tree.
If you guys are reading this please take this tree back and give me a healthy tree or just give me my money back.
Judging from the other feedback I’m guessing I will be out pocket 250 bucks.

I love going here for plants, but its pricey. They have a lot of variety. The workers are very friendly and helpful. Go where when they have deals or it can be pricey.

Love this place. Only bought six stepping stones but was treated like my business really meant something. A young man named Will (I think) loaded my car and he was pleasant and attentive. I will go back.

My parents used to take me here and this was our go to for a particular choice of plants that we could not find at OSH. So I have continued that tradition alone, and they have a great selection, easy to navigate so you are not backtracking in the aisles, easy way to find sun, or shade, or greenhouse temperature-​like plants.
The guy that helped me on my recent trip, I am not going to lie, was younger than me and I was thinking, «what is this high school kid going to help me with!» Well!!! I was thoroughly happy and learned some useful information that OSH or Almaden Nursery were not giving me. He answered all my questions, yay to your managers for training you so well!, and helped me to choose the perfect fruit plants for my condo concrete patio (say that 3 times fast!).
I even saw a clearance section! Don’t remember that when I was 8 years old.
You really cannot go wrong coming here and it is a local business. They know what they are doing and if they don’t they ask for help. Service was excellent and many other little details. Suffice it to say, I will continue coming here and definitely recommend a stop here!

Always a great place to come for reasonable prices on fruit trees and veggies. Much better option than the very expensive OSH Nursery nearby.
NEVER, never, had any problem with any of the fruits or vegetable plants I’ve bought here. Good, friendly service at very reasonable prices (keep in mind that YMMV if you don’t plant your tree/​plants properly).

Yes on the nursery
No on the rockery
The prices were lower than elsewhere in the nursery but higher in the rockery.
There was a wide variety of veggies, fruits and flowers in the nursery but they were missing a number of common items in the rockery.
They had a Mission Fig which I’ve been looking for. I also ended up with a Cabernet Grape, Sunshine Blueberry and a Heritage Raspberry. I’ll be back to add to my collection.

Sell ground cover by bulk (and delivered), and there are not many alternatives.
The customer service varies depending on your luck. Most of the time the people working there are great. But I have met 2 completely incompetent and/​or rude sales associate.

Wide variety of rocks for landscaping
They sell them by the yard, half yard, and sack
The workers that filled and loaded the sacks were nice, but the sacks are pretty small and some aren’t filled up all the way (see picture).

Great nursery with very knowledgeable employees! The inside is where u can find all kinds of garden ornaments and bags of stuff to make ur lawn greener. They have a good selection of Asian statues and Asian plants too!

Seriously??? Does the owner even know how the workers from this place, treat their customers!!! Or is the owner the guy with the beard that thinks he’s the president of san jose… We purchased around $ 7,000.00 of stone/​brick/​cement at this place. And get treated like garbage! Regret doing business here! YOU BEEN WARN!!! I recommend to do business elsewhere!!! One or two good employees, so if you go hope you get help by one of them. But if they tell you to talk to the guy with the beard (I wish I knew his name!!?) walk out!!! IGNORANT IGNORANT PEOPLE!!! Zero stars!!!
Never going back!

It’s the time again!
Start growing your own greens!
I came here to purchase some fruit trees and seeds because Homedepot didn’t have a lot of plants. When you enter the store right away you will see lots of fruit trees on the parking area. You should check out the parking area first where usually put up some discounted plants. They have many selection of citrus tree and I think the best time to purchase them is when they are fruiting because you will see the real product. I was here yesterday and saw one citrus tree which was 45 gallon container and it yielded so much fruit. On the green house they have some orchids and exotic plants. Past the green house there more plants on the other side. Again the best time to purchase plants are when they are in season don’t be like me I miss another season. There are more nurseries around just gotta look around. Go buy them greens!