The Decking Superstore

Horrible service. I spoke with a sales person as well as emailed 3x asking for a change to my quote and they refused to give me a new quote. I spoke with a manager and he was no better then the sales rep. They were more expensive then other locations but I would have liked to give a local company the business but if they don’t want to give customers what they ask for I will go somewhere else.

I am a decking rookie and walked into here needing to build a 20×20 deck and pergola. Blair helped me list and gather all the materials I needed in order to get started on the foundation. Of course, like any project I had to go back multiple times for different phases in the project. Blair had great knowledge and customer service and I would highly recommended working with him. Like all the other reviews say, don’t work with the dad and owner as he is too straight forward and comes off rude.

Incredibly poor service. Never provided a quote after talking to them numerous time. There are much better decking suppliers who are much more responsive and with better prices and service.

They were great when providing info and help with picking the deck and railing materials, and their initial quote was comparable to other places. Then why the 3 stars?
When I went back to return some itemd and bought 1 extra decking board I was charged $ 5 per foot rather than the $ 3.50 it typically costs. And it was for an item they no longer carry, but had a few pieces left over.
Frankly, my pet peve is getting charged a higher price than my husband.

Very unprofessional and bunch of BS. At the time of order I was told that they have most items in stock. So I placed the order based on in stock items. They already delivered twice and I am still missing items of my order. So far both deliveries were a day late. Today was supposed to by the 3^rd and finally delivery and I was told that they will deliver before noon and finally at 2 pm when I called to find out where the delivery truck was, I was told that they wont be delivering until tomorrow sometime now. I asked to talk to the owner (Richard) and I was told that it better not to talk to him as he dont care. My contractor is charging me for his lost time as they have to wait for the product to arrive to start work again. I wont be doing business with this place ever again.

I live in SF and a friend told me about this place. I filled out an online form for a quote – heard from NO ONE in a month. Called the store and a sales guy says that the online form was a joke and I was better off sending the info to the Owner named Blair. I did and never heard from the Owner until I recontacted him. He responds via email that the brand that I was looking for they haven’t carried for years – really? Then why is it still on your website? I then ask him to make recommendation and he asks for my number to call me back. Radio silence from him… called the store, he is out on a delivery and that was last week. I’ve given up. Horrible customer service and BS on their website. Don’t bother with them, am going to Home Depot.

Looks like all the people here are spot on about the owner having a terrible temper and poor customer service. I’m done with this place. I came in here the other day and wanted to purchase some replacement boards. I spent $ 225. I told the son the measurements and he got it all squared away and I paid. Once I received my boards I had one more small request. My request was to cut 1.5 inches off of one of the boards. When I walked in the the store the owner started screaming at me. He said I can’t pay my employees $ 25 dollars an hour for that! Like I was wasting their time for that request. He demanded I give him another $ 10 dollars! Even though I already paid $ 10. He had the nerve to demand another $ 10. I wasn’t going to argue with a guy like that. It wasn’t worth it. And the son whom I was dealing with just walked the other way. I just said never mind it’s okay and walked out the door. I thought wow what a jerk. Give credit to the support staff they seem like nice people. Also, the price was a little high here. I paid $ 64 for one 16ft piece here. The next day I needed more I went to golden state lumber in Newark and paid $ 56 for the exact same piece. Plus at golden state lumber they didn’t charge me $ 10 to cut the pieces. And they gladly cut off 1.5 inches of my other piece no problem that decking superstore screamed at me for.

GO SOMEWHERE ELSE. Really. Go anywhere else. I needed a couple extra boards to finish up the new decks on my house and had a nasty run in with the sociopathic owner some of the folks describe here. It was very unpleasant and very unprofessional. The material may be good and low cost, but the customer treatment here is not worth the savings. It’s a bit long, but worth reading if you want to avoid heartburn dealing with the store. I wouldn’t have taken the reviews here seriously if it hadn’t happened to me.
I bought enough Cumuru material from this store a few months back to build about 2,000 square feet of deck around my new house. I came up a little short as the crew was finishing up the steps and needed six 7 foot boards to finish up. I stopped by the store today, ordered, paid, and then took delivery at my truck. As we were loading the boards, I noticed two of the six boards were already cupping. I’ve had some bad experiences with Ipe cupping, so I called it out to the guy and asked if he could cut a couple new ones for me so I’d be starting with all flat wood. The guy went into the back and few minutes later an older grey haired fellow comes out and tells me the wood is fine and to get off his lot and not come back. Just like that… no hello, how do you do, what’s the issue… total angry sociopath. As I was trying to calmly explain why the wood bothered me, he picked up the two pieces, told me that if I didn’t want them he was taking them back, and walked off with them. As I’m wondering what I’m supposed to do now, one of the other fellows working the lot came over to me and apologized. He told me this is a regular occurrence and they don’t know what to do about it. He offered to take my address and drop new boards off after work, but I told him I’m about 40 miles from the store and that wouldn’t work. Don’t know what his name was, but KUDOS to you for attempting an awesome customer service move. At that point, grey hair comes out again with my boards and another guy in tow. The friendly guy informs me this is the new owner. Unfortunately, new owner appears no better than old owner. As he walks up he tells me he hears that I want a new board. When I tell him that I would indeed like another board, he smugly says he will be happy to sell me one. No refunds, no returns. I told him that I had just bought the material and hadn’t even left the lot yet. I also told him that I had bought $ 15K worth of wood from him and this was just a few extras to finish the job. He told me he didn’t care and that I should leave and not come back… and then he walked off with grey hair in tow. I looked at friendly guy and he just said that if the new boss wouldn’t fix it, then there was nothing he could do. This store appears to have big problems and the staff knows it…
So, I took new owners advice. I did leave and I am not coming back. In fact, I am telling all of you not to go there either. Same thing I plan to tell all my friends when they look at my beautiful decks: save yourself the trouble and don’t get your material at the Decking Superstore. Go someplace else. Any place else. There are some nice people working there, but the owners are mean and really nasty. Perhaps the worst business interaction I have ever experienced.
I’ll add this final piece to round out the experience. I bought enough Cumuru from these guys to cover 2,000 sq ft of decking at my new house. I don’t know the names, but the people at the front desk were very helpful. The wood arrived and was very nice with only a couple cupped/​twisted boards. The material was well priced and delivery was quick. In fact, the decks on the house are looking beautiful.
Alas, for all the goodness, I will never return to this store and will guide friends elsewhere for the same wood based on the sociopathic treatment by the owners here. I summarize by saying it started as a good experience and I like the wood and the price. It ended ugly with an abusive sociopath coming unwound over a single 14 foot cupped board. If your job goes smoothly, the wood and the price are good. If you have an issue with your job, all bets are off. You make the call.
I’m attaching a photo of the wood for reference. Am I too picky? Maybe, but these boards are the stair treads and I needed them in good condition. Plus, this wood is expensive stuff and I do have a high expectation that it’s going to be high quality.
You lost a good customer and a potential good reference today, folks. You should be very embarrassed. All over your unwillingness to make good on a single 14 foot board out of a VERY large job.

I’m not a negative person however this place just gets under my skin. Being a business owner my success is due to my respect for my customers, that being said the Owner and his Son are the most rude, dis-​respective, and have no people skills. If you have any respect for yourself or hard money you earned, this is the last place you want to have the benefit of earning your business. I would rather pay more next time or finding another center. Also when you call they give you one price and when you get there everything changes. Also the son tells you no problem on custom order, when time comes the father says I’m not going to manufacture the special order. Please have respect for yourself and don’t step foot in this place. One very important item to know about this place, they will give you one price on the phone and when you get there the price will change by at least 10% or more. They will give the excuse of quantity or the manufacture changed the price yesterday or color is more. When I was there, another customer was basically told straight to his face «if you don’t like the price then go elsewhere, and what you were quoted was a mistake». The owner is the biggest piece of work you’ll ever meet, and the apple don’t far from the tree (his son). This place also has had so many bad review in the last year, that they moved and were able to delete the bad review due to the address change. But if you do your homework on google you’ll find every web company or business search gives this place the worst review and customer service. My contractors have stated to me, they would rather buy from Home Depot then deal with these guys.

We were looking at a possible deck and the landscaper recommended looking at this place.
The place is right in a middle of a showroom remodel so it’s not all completed yet, but the main thing is all the decks are on the wall for display which is great. I was told the showroom should be done in month or two.
An elderly gentleman greeted us and was able to answer all questions I had. He was very friendly and explained that the red dots on the boards were composites and the yellow dots were PVC. He was extremely friendly and helpful.
The friendly lady behind the desk also provided us with whatever samples we wanted and very patient and helpful.
This place is most definitely worth considering if you are in a market for a deck and decking material. I would have no problem doing business with these guys.

I ordered over $ 15,000 in Cumaru wood decking material from Brandon and had a great experience. His pricing beat all the competition and delivery was handled the next day. He was also attentive to small follow on orders as the project progressed, overall had a great experience and would use him again in the future.

We ordered Trex from The Decking Superstore after I found this business online while doing research (after Home Depot quoted me at $ 15,867 dollars for just the Trex decking without the tax or additional materials required). I ordered the same Trex decking and materials plus tax for under $ 7,700 delivered from The Decking Superstore! That’s less than half price. During my experience. I dealt with Brandon Pasek by telephone and email and he is really professional and friendly. I also spoke to Richard once on the phone and he was also easy to deal with and the delivery guy was great too. My only regret is not finding this business years ago! I’ll definitely be a returning customer.

Not sure about all of the negative reviews.
I had a great experience at this place. Chantee is very knowledgeable about decking. They have the best showroom in the Bay Area, because they have all of the top manufacturers on display, with various samples from each:
Timbertech
Azek
Gossen
Trex
and the real woods as well are on display:
Ipe
Redwood
Camaru
Tigerwood.
They probably have more. It was hard to keep track.
I’ve been to Beronio’s in San Francisco and Golden State Lumber in San Rafael. They also have some samples setup, but not as many as this place does. As far as a bunch of samples together on one wall (a huge wall at that), it’s the best…
They even had a warehouse worker take me back to look at the actual wood and composite /​PVC selections I wanted back in the warehouse to see the actual color lots, etc.

I’ve recently purchased over $ 40,000 in materials from Brandon whom has given great service on the orders. Half the order was custom clear Cedar siding which he milled for me on site. The other half was IPE decking which I’ve gotten next day delivery on.
It is a very busy place so time your visits.
I’ve been in the construction business for 36 years so this is a professional opinion.

The customer service here needs some work. I purchased about $ 400.00 worth of materials. And I was about to spend another $ 1500.00. I found the exact same product at Southern Lumber, for a lot cheaper, around the corner. I returned to see if the company would price match what I purchased at Southern Lumber. I was told all sales are final and that I should have done more research before purchasing from them. Brandon was the rep I dealt with. I would not spend my money at this store.

Just wanna say that the posts are very degrading about this place and nobody likes a rude owner, but i know the family very well and can honestly say they have great customer service. Chantee knows her wood better than the contractors themselves. The workers are hard workers, and the frank the deliverer is very polite and helpful with unloading the unit. When a business is still in business it obviously speaks for itself. Richard is rough but is a very hard worker and has dedicated his time in this business.

It looks like I am not the only one who faced a verbal abuse from Richard, the business owner. That was my worst shopping experience ever — nobody returned my phone calls, they lied to me, I ended up losing about $ 500 because of their lie.
Being monopolist at the plastic decking materials market, people at this store believe they can be rude to the customers, make origin related comments and stay in business. Actually you can find there materials at Home Depot. Yes, it will cost you about 5−10% more, yes, you might have to wait a bit longer, but there is no money in this world worth a harassment and a verbal abuse you will face in the Decking Super Store. Let’s vote with our feet and put these arrogant people out of business forever!

Wow, apparently the saying that «a happy client will tell their friends, but an unhappy one will tell everyone they know» is true! I’ve been doing business with The Decking Superstore for about 8 years now, with only relatively minor issues. While I can certainly see how the owner and his son could rub some people the wrong way, the vitriol expressed in other reviews is pretty extreme. In my experience, the staff is extremely knowledgeable about their product, their pricing is very competitive (even including market changes, which do actually happen, and are reflected at all suppliers, not just here), and they have more stuff on-​hand than any other place in the area.

To start it Would be a –star.
Where to begin,
First time i heard of them was from a customer, That said «I dont want to do business with The decking super store. the owner is a a$$, rude and will not give him my money» ended getting the ipe wood from sierra lumber down the street. A real quality lumber yard.
On day i was close to there store and wanted to check it out and get a tool they carry for the deck. walk in was greeted by the the lady that works there. Im looking around Great selection on decking stuff. I ask about the tool they got it,
The owner asks if i need help. Yes looking for a tool and screws.
He asks. what wood your looking for?
its takend care of, got ipe from sierra lumber.
WHY WOULD YOU DO THAT!!! YOU OVER PAID WE HAVE THE SAME WOOD WITH BETTER PRICES! HE said and walks away. This is when i realize why My friend customer did not want to buy materials with them. So i did the same walk out and not give them any money.
Then a few weeks latter a new deck job. My customer wants 2 decks on a budget. Shes shopping around and ends up at the decking $hity store. Shes thinks shes getting a deal on redwood, and she was happy with what they told her. The owner was really nice and polite to HER.
I started the deck with pt wood from home shepo «home depot» not the best but they are so convenient, and have the basics.
Then the decking $hity store delivers 2×8×8 pt, and the redwood decking. I see the pt wood and its not the best, but your not going to be looking at the framing so it will do. Then i start with the red wood and it has chunks missing, cracks split ends, If i would of been ther for delivery I would of denied the whole order. Home shepo has better wood than this. And i dislike HD by the way. I ended up going throw all the wood with my client, she ended up rejecting half of the order and she was nice! I would of rejected the whole thing.
She calls and talks to the lady in the store, the next day one of the owner sons come to see our complaint.
He said well you should of chosen a better grade if your so picky. You know this is wood. Yes i sure do, Wood is not perfect. But the strap marks chunks missing scratches was not the woods fault. its the people that handle it. Im told that Im to picky! No i have higher standards. After a discussion about the wood. he leaves and said they will call, then the next day another guy shows up to pick the wood up. OK no notice no Phone call, Ok he takes the wood and to make the story short they refund the money. Great i said.
Ended up getting wood from Southern Lumber. About 25 cents more a foot, but what a difference in Quality! And customer service! No wonder they are selling wood for Over 100 years.
In conclusion,
They have no customer service, «the owner and hes kids» the lady in the front is nice and informative. My last time dealing with them. I dont think they know about quality wood or quality service!
So never again will i do business with them. I wish i could post pics of there low quality wood

Too bad I can not leave negative feed back, The owner of this place needs anger management skills beyond belief. I was quoted a specific price and drove 40+ miles to them. When I arrived the owner was so arrogant like he had no time for me, I had told him that I was there to pick up the materials that he quoted me on.
He responded to me no that was the price last week, this is the price now if you do not like it go some where else! Guess what I DID!
I have been in business for over 30 years and value my customers, the owner and his son have a whole lot to learn about loyal customers.
I would avoid this place at all costs!