Planned Parenthood

Dr. Kelly was extremely nice and she really made me feel comfortable. The nurses and the front desk ladies were also nice and were able to answer all my questions. I think it’s best to make an appointment ahead of time, although my wait wasn’t too bad since they had the tv on. I will most definitely come back if need be!

My nurse John made my appointment hilarious!!! LOL. Only took me 15 mins to get everything done, highly recommended!!! Go on a weekday, it’s so much easier. You must have an appointment as well

Do not come here based on the times Unilocal provides. I came here on a Friday and it said it closed at 5:30, and they actually close at 5. I came again the next day (a Saturday) and it said it said it closed at 2. However, it’s CLOSED until Monday. The times are extremely misleading.

0 stars. Nurse was Mis-​leading. I was told the emergency contraception was free IF I see a doctor. That’s what I did. Scheduled an appt, was seen. They didn’t give me the emergency contraception immediately but they sent a prescription to a pharmacy and I had to pay $ 50!
Wasted my time! Ignorant staff.

They always find time to see me and the people who work there are wonderful. They never judge and always have good insights into health issues.

Always make an appointment if you don’t want to wait nearly an hour to be seen by a nurse or doctor. I made an appointment for today and came just about 5 minutes late but was worried even being a little bit late would set me back. Walking into the clinic, there was no one there and my visit lasted about half an hour. This is my second time being back here and I definitely feel more comfortable talking to the nurse this time because her vibe made me feel less embarrassed about my visit and what I needed. I think all you need to do is be patient and friendly because everyone at the clinic here is definitely that.

First let me start by saying my doctor and nurse were great. My review is for when I was leaving. I was asked if I wanted to make a donation, I said Im sorry I dont have anything. The caucasion woman with the light hair looked at me with a b**chy face and attitude. She proceeded to publicly shame me for not making a donation. She was incredibly rude. Listen lady, I dont have a job hence the reason i have medical. I take care of my 75 year old father that has cancer full time so excuse me for not having extra income to donate. I have always given planned parenthood a donation, this is the ONE time that i dont have it and she wants to try to embarrass me? I will Never go back to that location again. How about you get off your high horse and not judge people when you dont even know their situation.

The most unprofessional and unorganized clinic. To start Lady scheduled my appointment and gave me the wrong date. I attend my appointment the next day. My appt. is for 1:10 WASN’T SEEN TILL 2:00, After sit for an hour she tells me that all the ROOMS ARE TAKE, if I can wait out front till one opens up. I had a scheduled appointment and my SURGICAL ROOM is being SEEN BY ANOTHER PATIENT DURING MY TIME. Politely I accepted due to the fact that the hormones they implanted under my skin began to ATTACKED MY BODY; alopecia (hairloss), acne, immune crash, fatigue, extreem physiological stress. These extreem side effects changed MY LIFE. My Hair is my pride and joy; long, beautiful, healthy NOW FALLING OUT. I WAIT outside for another 25 MIN. On top of the INITIAL HOUR. I tell nurse I’ll be right out side, when they called my name again a patient walked out and asked if I was kayla that they called my name. Very disrespectful, lazy, miscommunication between staff, I was loosing control.

Was a pretty nice place. But let me just tell you why I’m only giving three stars.
* –1 because I made an appointment for 9:20, didn’t get seen until 10. What’s the point of making an appointment then?
* –1 because they were calling people in that got there after I did! Like hello. Go in order. Smh.
But anyway, the ladies at the front windows were very nice to me though, and JOHN, the guy who helped me was very nice and very informative and was just a good guy. Glad I got him.
–I just think you guys should fix the waiting and the order you let patients in, other than that, you guys were perfect.

This place sucks, the staffs behind the desk are rude, first time I came with makeup and dressed up they smile and be nice. The day I go in sick they make me wait so long. And idk why we should make an appt for if I wait 2 hours for a Damn refill on birthcontrols. One Damn box and when I was going to leave the lady behind the desk doesn’t apologize, she just says oh just wait you’re next. And I’m like I’ve been here 2 hours waiting on refills. 10 minutes later they gave me my refills. Horrible place. And don’t dare tell me to come back here because I gave this place 3 to 4 tries over and over since it’s close by but now I need to find a better place since this place is horrible.

If I could give this place 0 stars, trust me I would in a heart beat because of the medical assistant that served me this evening. I wish I would’ve caught her name.
She called my name to enter the consultation room. From the beginning, she was not polite… No type of greeting or emotion whatsoever. Is she a damn robot?
Got into the consultation room, and all she did was ask questions while staring at the computer (again, like a damn robot), obviously showing no real concern as to why I was there today. You call yourself a medical assistant? How about you realize you’re not a medical assistant but just a damn robot poorly playing the part.
I wonder if she hates her job or maybe she’s just racist (because I’m Asian, she’s Hispanic. and this location serves mostly Hispanics).
Anyway, I had come in for one thing… told the medical assistant, and she left to go grab it for me. But i later realized I needed something else, and when she came back I told her. and she got really upset that I didn’t tell her in the beginning (because now she had to, I guess write another request from the nurse – which seemed to be a hassle for her). BUT ISN’T THAT WHY YOU’RE THERE? ISN’T THAT WHAT YOUR JOB IS, LADY… I never understood why people got upset when they have to do what is expected of their position.
Anyhow, I definitely will not be coming back into the clinic. I much rather drive a few extra miles to be seen at the Thornwood location where there are better staff.

It was my first time at this Planned Parenthood clinic. I called the phone number listed on the Planned Parenthood website and apparently it brings you to a call center instead of the clinic, which was a little disappointing. But I was able to make an appointment at this clinic on the same day as opposed to going to the Alameda one the next week.
I was told a price range on the phone for a pregnancy test exam without insurance ($ 15 – 25) and that was correct at the time I was billed.
When I came in for my appointment I was a little shocked at the size of the waiting room. It was very small and not just that but the seeting was packed together like sardines. I was forced to climb over peoples’ legs in order to find a seat. That’s when I discovered there was a 7 year old little girl behind me kicking my row of seats. Her mother was not paying attention to her at all, and when I asked the little girl to please stop, she just stared at me and kept kicking my seat. So I was forced to climb over people again to get away from this little brat and her irresponsible mother.
I ended up waiting a half an hour just to take a pee test and then another 20 minutes for someone to call me into the back room. In that back room I was asked a few questions and then the young woman proceeded to go test my urine, which apparently she didn’t do while I was waiting before. After five minutes she came back with a positive test and proceeded to tell me that I’m nearly 7 weeks pregnant, when I only had unprotected sex 3 weeks ago. That makes absolutely no sense to me. I was told that they also don’t even have an ultrasound machine which doesn’t make sense considering it’s called Planned Parenthood.
I’m at least happy that there is a place where I can get a reasonably inexpensive pregnancy exam followed by a due date official note for my AIM insurance application. It’s just I wish the due date would be more accurate and the experience could be more pleasant. I had STD testing years ago back at the Sunnyvale Planned Parenthood and I found their waiting room way more comfortable and the wait time shorter.

This planned parenthood is also my primary care clinic. I love the staff here and I’ve gotten used to most of the staff over the years. Jenny is usually my doctor and she’s always been amazing. She’s always helped with my BC options and she inserted/​removed my nexplanon and she inserted my IUD today. It was painful but her and her staff did their best to keep me comforted.

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I have nothing but good things to say about the staff at the Mar Monte clinic, especially Leah. From start to finish, it was easy to make an appointment online, a pleasure to interact with the kind and professional front office staff (they can handle tricky insurance issues and accept anyone with or without insurance), the nurse practitioner was excellent, and the follow-​up procedures were very clearly explained. The new online system lets you see your test results and notes from the doctor from the comfort of home. I had to go in for a secondary test and they made the process as smooth as possible. It can be stressful to wait for results but mine came quickly and were thoroughly explained. My friend overheard our phone call and said she’s tempted to switch care providers based on the caring and professional treatment I received. Thank you!

I have an appointment at 4pm, I arrive for the appointment at 3:30 and waiting until 4:36pm. The worker have the nerve to tell me my appointment has pass and ask me to reschedule! WTF is that! I am so mad!

Been going to this one for a while for check ups and to get birth control pills. No matter what time I’ve come, the waiting room has been crowded so making an appointment is highly advised or else you wait for at least an hour. All the nurses that I’ve dealt with have been super nice, especially Norma.

I have been coming here for the last 4 years. I go once every year to give them my urine sample to check for whatever they have to check for and I come here to get my birth control. There’s always a lot of people, but make an appointment it makes your life and your wait time close to nothing. Call or you can make an account with Planned Parenthood online and request and appointment. If your appointment is confirmed then they’ll email you.
I had an appointment here today at 9 and all I had to do was fill out some papers, give it back to the women and they called my name and that was all the wait I had to do. Many other times I waited 30−1hour tops! I’m so glad I made an appointment! If you go here make an appointment!!!
The nurses and doctors here are all nice! It’s donations only, but give something at least it helps their clinic stay open. If I wasn’t a broke college student I would give more, but unfortunately I am a broke college student.