Public Storage

Always professional and never had any problems here. Moving out was easy (scheduled my move out online). The staff has always been friendly and helpful. Upon checking out Tiffany helped me and she was very nice and professional. I recommend this location ;)

So I call to inquire about information and prices of the storage units and the girl I talked to is named Victoria Ruiz. She was the most amazing person I’ve talked to you on the phone in a very long time. I usually get rude people or people that just want to rush me off the phone and Victoria was nothing like that. She helped me with all my questions, gave me different options of prices and different sizes of their storage units. She just answered all my questions and was really nice and thoughtful about it. I will definitely be looking into getting a storage unit just because of my great experience with Victoria.

after rented over a year i received a letter threatening me to raise my rent and my insurance would be the lowest. i decided to store my belongings elsewhere. i let paul know that i will be moving my things before the new month begins and he said the last day before he will have to charge the full months rent would be the following day, so i just agreed to move out by the next day.
next day comes and i open my door to find i have been burglarized. i saw holes on my wall and saw it came from the storage next to mine. the storage next to mine was broken into they made holes in my wall and stole my things. i ran to tell paul and he was taking his time coming down. i showed him the holes in my wall and he looked next door and opened the storage. my items where in there too!!! he said someone had broken into that storage before and i asked why did they not fix the lock, he said he thought management did. He also told me that there had been a series of burglaries where people have been making holes in the walls to steal… again i asked why did they not make us aware of that??? i start to cry because of what happened and he said why are you crying??? nothing has been taken they just vandalized…
after calling the police, the officer said its happened before and «they» don’t care.
i could suspect paul was in on it… he said the other customers who had their units broken into claimed the thieves only made a mess. he discredited the only people i thought might have done this because a week and a half ago, i went in to my unit to put something in. i heard noise next door but the door was closed so i brushed it off and as i was leaving a man came running and turned my direction and he said «you scared me». i seen the man and his son before. they have a white van with no side windows. his unit is nowhere close to mine and i wondered why he was in there but again i just brushed it off. paul also changed his story and said the neighbors lock was fixed but they broke into it again.
i hope i am wrong about paul. he knew i could not survive with the 3 part time jobs i had when i asked him if they were hiring. he saw i was a single mother of 2 very young children. he knew i moved a lot… I did NOT need this and neither does anyone else.

The place is good enough, service is fine. It is what I expected. The only problem I had is that they have a big sign that says «1^st month Free» or «first month $ 1» I cant remember which it was. When I went into the office, the guy said that they are not offering it. If your not offering it, take the dam sign down!

The pUblic storage on 3911 snell avenue San Jose is the Bomb… Great management, great service. Paul is one of the nicest guy here. A good human relationist, effective and efficient. I recommend you deal with them. Safe place and good storage above all.

Great service! Paul is awesome and so helpful through all the stress I had to go though.

Cleanness is acceptable. Overall not trash around my building but there are not trash can on site. Hour operation is very inconvenience. A1 across the street open 24 hr. However, what you pay what you get.

Nahid and Paul were great in taking care of me in a pinch. Recently moved and needed a quick storage solution. They had exactly what I needed at a great price and I love that I can just drive up to the unit and unload. Keep up the good work.

I just helped my friend move his belongings
Here.
It was very easy and painless.
Paul was very efficient.

I’ve been renting here a long time, after 20 years I have to say Paul is the best manager you’ve had. He is kind, courteous and helpful and does a great job.

I’ve rented storage units before, but I always come back to this location, Paul is very helpful, friendly, and thorough. would highly recommend this location they always provide great customer service

I had a wonderful experience here. Paul who was the on site manager went over and beyond what was expected. It was clean, secure and well maintained!
The transaction went smooth and Paul explained everything to my understanding.
If you are thinking about storing your items, this is the place to go!